Most Popular Saris for 2011 Cadillac Escalade

This bike rack is a tremendous value. Cheaper and just as good as comparable racks that cost twice as much. The rack has performed superbly. One caution: the manufacturer’s packaging is poorly designed, and insufficient to safely ship a 60+ pound bike rack. The steel parts of the rack shifted during transit and broke several molded plastic components. Saris’ customer service folks were excellent, and promptly sent replacements for the components that were broken in transit. The improper packaging was not etrailer’s fault. Saris should reengineer their packaging for this item.

This is great bike rack. It arrived fast and just in time for our trip in mid July. My husband and I put it together quickly, we looked at a [online] video for how to put it together and went by the instructions booklets. It took us under an hour to put it together. It is very simple to load and unload bikes on it and the bikes stayed stable throughout our 600 mile trip and back. So overall, I am very satisfied with this bike rack. Will now see how it holds up with time.

I had to put my electric bikes into this rack, backwards, to make them fit. Not ideal, but it works.The receiving 'trays' that are intended to provide support for holding the bikes, by being placed under the bike tires, are forced to be moved to a location that is not directly under the bottom of the bike tires. While it works in this manner, it is not ideal.For the support that attaches to the diagonal bike frame, we had to remove it from the vertical rail of the rack. We reinstalled it, upside down, because that's the only way we could make it fit, or 'grab', the bike frame. Again, we made it work, but it's not ideal. We chose to keep the rack because it was so much less expensive than the Thule rack we considered buying. The bike shop owner didn't agree with us. He observed that we are putting $3000 worth of bikes on the rack and risking that investment. So far, no problems, other than the ill-fitting installation.

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With a few adjustments this rack has delivered. Needed to add additional strapping since the provide straps for securing the bikes to center bar were not long enough due to my ebike design (Velotric). My bikes are step through with a thick frame so provided straps won't fit. Simple adjustment with strapping resolved minor issue. Speed of 73 mph on the highway and some bumpy VT roads and this rack performed.

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My husband bought the bike rake specifically to carry out 2 Specialized Ebike’s which weight 62 to 65 pounds each. MWith this rake I don’t have to lift my bike up which is great when I’m alone. The only problem I’ve had is the outside bike straps. One of the ratchets broke and E-Trailer was wonderful in helping get us a replacement. My husband put the new one on. I do have friend’s that will be purchasing them in spring. The only complaints I have would be to Saris. Placement of the outside straps. It’s awkward latching them. Also, when my husband bought the rack the maximum weight load was more. They changed it to a lower amount.

You get what you pay for! Compared to the leading competitor, this e-bike rack was a breeze in setup and fit our Gazelles bikes like a charm. etrailer, as has been my experience over 10 years, was easy to work with in exchanging this rack and offering a price match credit. We got our product in 2 days from order and everything was in order with the charges. This rack rocks and is very stable. My only gripe is they need more instructional wording in their manuals. Pictures are great but need legends to match the pictures. The etrailer reviews were true to form. Order now folks - you won't be disappointed!