# 1
Thule Passage Trunk Bike Rack for 2 Bikes - Hanging Style
Excellent and prompt customer service! When I first ordered my product it wasn’t in stock— staff were quick to let me know and offered me comparable products. I ended up waiting for my original order and shipping quick and they stayed in touch with ideas! Thule: The instructions could be a little more detailed. I ended up watching YouTube videos to help me instal. Overall it was easy, and this was the first rack I’ve ever installed and I did it by myself! I was surprised to learn the bike rack is in no way secured inside your vehicle, so.. I store it in my garage when it’s on.
Positive: The product is well thought out and works for a wide range of automotive vehicles. It comes with interesting dampers that i think work. Instructions seem to be translated from another language, but are quite good, accompanying pictures make installation straightforward. A test drive over speed bumps shows that the rack will support the bike for all travel needs. It can be disassembled , collapsed and stored in the trunk. Downside: The rack is made for the classic triangular shaped frame: horizontal cross bar, "male" bike. For bikes without the horizontal bar, mounting is a little less satisfactory. Such a bike can only be mounted on the outside mounts. Cannot use the damper on one side. Picture shows the mounting. as to a design solution, maybe brackets could be replaced with smaller profile, some adjustability? however, as it is, vibration control is good and adjustability with smaller profile would have vibration concerns.
What our customers are saying:
"I recently purchased a trailer hitch and a bike rack from you. I could not be more satisfied with the products and your service. I have searched for a couple of years for the right product at the right price and your company is the best. I just wanted to tell you that when people ask me about the hitch, I will definitely tell them to contact you. Thank you."