# 1
Thule Passage Trunk Bike Rack for 2 Bikes - Hanging Style
At first I had high hopes when I revived a personalized looking email that my package had been shipped early. When the package arrived it had no secondary box. I literally came home to a Thule box sitting on my porche with a shipping label slapped on the box. No packing beans or anything. The box had been dented in on the right corner, ussualy I would blame this on ups. But ETRAILER decided to ship my package with absolutely no protection whatsoever. To add to insult to injury as I unboxed the unit I found that the the plastic buckle was broken yielding my bike rack useless and unsafe.. to add piss to the grave they are not responding to my emails regarding setting up a return. I'm not trying to slander this company, I'm just posting my exact experisnace. I hope they can at least respond to my email for a return..
Shipped fast, fit great. Can’t wait to use it.
What our customers are saying:
"I ordered a bike rack for my trailer hitch. It is a great product, very reasonably priced on April 10th. I installed it on my car on the 14th in time for the weekend. How can you go wrong?"