# 1
Dutton-Lainson Hand Winch - TUFFPLATE Finish - Single Speed - 600 lbs
The description of this item is confusing; it states both wire rope & polyester strap leading me to think that it may include the rope/strap. This is also furthered by images showing the winch with the nylon strap. Before placing my order I contacted customer service and asked them twice, I was told by one person that the strap was included. I was also told that if it was missing for whatever reason they'd send me the strap. Another person, via phone, told me that it was not included. At this point it was either place the order and possibly be missing the strap, or place the order and have an extra strap for no reason which I would have to ship back on my dime to return. I placed my order just for the winch, banking that the first customer service person was correct and the strap was included. When I received the order and no strap was included I contacted customer service and was told that I was misinformed by one of their customer service reps and that they could send me a prepaid shipping label to return it. I then asked if instead I could get some sort of discount or free shipping on placing the order for the strap I needed for the winch, since I was given the wrong info. I was told no both via chat and phone. Customer support would rather pay to ship the item back to them, rather than giving me free shipping on my new order for the strap and also gain an additional sale. Makes no sense to me. Overall this item gets one star because of the poor description/images. Hopefully etrailer updates this listing, or at least this review helps someone get all the right parts they need without having to reorder/wait longer.
Got the product. Looks just like the picture and works just like a winch. I have an elevated house on the Texas Coast and I plan on using this winch to hoist my kayak up from driveway under the house to the crossbeams supporting the house. Will mount the winch on one of the pillar post with lag bolts, fasten the rope from the kayak hoist to the winch, and turn the handle. No pulling or lifting.
What our customers are saying:
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