# 1
Inno Velo Gripper Bike Rack for Truck Beds - Clamp On
Everything arrived in good order, ahead of time. There are some minor problems with the instruction manual. The instructions at the top of p. US-3 don’t make sense. I read them repeatedly and finally realized that the word “are” between “clamps” and “over” is missing (a failure to translate se trouvent in French, estén in Spanish). I am familiar with both of those languages, and so I could consult the other texts for clarification. Similarly, a very minor point of translation: “pushing” in the directions by the arrow should be simply “push” Another admittedly very minor point (but you might as well get even small details right, if corrections are going to be made): “Make sure you follow [the] instruction[s],” not just “follow instruction” (though the meaning is clear, the translation is odd and not idiomatic) Yet another minor point: The opening text instructs readers to contact the service center at “the bottom of the page.” But there is nothing at the bottom of the page. What is meant is the “end of the instructions” on p. 3. The French also has “en bas de la page.” The Spanish is better “al final.” In English simply “below” should suffice and be less confusing — though I doubt that anyone will get confused about how to contact the service center. To move to more substantial issues: One of my main uncertainties about the Velo Gripper was how much to cut my previously installed truck-bed lining (which extends to the top of the sides of the bed) to allow the clamps to fit and be manually accessible. This was also my main hesitation about buying the Velo Gripper. At any rate, I cut holes of approximately four by six inches. The four holes do not seem to me to present any problems. I had years ago cut smaller holes in the lining when installing a kayak carrier — without creating any problems. It’s hard to make sense out of the terms used on p. US-1 under “Caution”: “Remove the bed lining when it interrupts the installation of the carrier.” I don’t understand what “interrupts the installation” actually means in this context; it seems so vague as to be worthless. The French and Spanish versions are not much better. At any rate, I was not going to remove all of my bed lining. I am above all puzzled by the “maximum load 33 pounds,” which would disqualify many bicycles and virtually all e-bikes. Why so light? One of my e-bikes weighs 34 pounds and another around 50 pounds. I can’t see why there would be a danger for them, and thus I ignored this warning. Am I missing something? I would of course not use the Velo Grippers to hold something as heavy as a motorcycle, but up to around 60 pounds seems safe enough. Perhaps worries about liability have resulted in unrealistic directions. I should say that I also use supplementary straps to make sure the bikes remain securely in place. The manual’s instructions emphasize that one should “make sure to follow all of the instructions carefully.” I actually doubt that most of your customers do that — or even read the directions rather than simply follow the pictures — but if I had done so scrupulously I probably would have returned the product. That would have been a shame, since it is a good product, though I will have to reserve my final judgement until I have used it extensively.
Using the Grippers for carrying 2 ebikes, weighing 55 & 75 lbs. I know this is above the rated bike weights but so far they have performed well. My short bed keeps the 75# bike pretty well locked in front to back so that may help.
What our customers are saying:
"Sent out an e-mail to you earlier this week asking which hitch woudld be the best choice for installing on a 2000 Venture van for hauling a bike rack with two bikes. You suggested the one that would be easiest to install..received in a matter of days..installation went great ..very well thought out instructions. Everything went smooothly and the hitch is up nice and snug..doesn't stick out..looks great."