Most Popular 6500 lbs for 2020 GMC Terrain

I purchased a Alpha 2 tow bar and it arrived within the time frame etrailer gave me. Upon opening the package ( thru no fault of etrailer) the hitch pins and clips had not been inserted. I called and Lori in customer service took it upon herself to get me a re-order and ship them to me same day ! You don't get better service than that ! I just got the tow bar yesterday so have not used it yet. Appears of better quality than my old falcon all terrain.

Looks like a quality tow bar. However, I'm pretty disappointed because the ratings on it were very favorable. I just used it for the first time and it's EXTREMELY tight and difficult to get into or out of the storage position. I'm going to contact etrailer to see if there's something I can do or if it will loosen up over time. I don't want to start loosening bolts. If it stays this tight, my rating would go down to a 1.