Most Popular Lippert 1621 for 2020 Ford F-250 Super Duty

Not As Advertised and Horrible Customer Service at Reese! The pinbox came without installation hardware or directions. The hardware took a month to replace and again came without directions. The pinbox DOES NOT have the air valve as pictured. When I called Reese I was told it was due to a parts shortage and the person I spoke to told (Paul) me the new set-up was a dumb design. I TOTALLY AGEE!! To inflate one person has to literally crawl under the pinbox while hitched to inflate while another watches the bar. Not easy for a 60+ year old fat man! The valve faces OPPOSITE the bar side. Just dumb. When etrailer followed up they were basically told I have to live with it. NO - NOT HAPPY!

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My camper is 4 yrs old. I was using a gooseneck offset adapter to hitch fifth wheel to truck B&W gooseneck hitch. I upgraded to the Reese 16k Goosebox with a recommendation from a friend. I am absolutely impressed by how this hitch tows. No more chucking, the airbag and shocks add a much needed level of comfort. My camper is a Starcrart AR-One Maxx 26BHS. I’m towing with a 2005 Ram 3500 4x4 CCSB. I am using the B&W offset hitch ball to create more space between the truck cab and camper bulkhead. Highly recommend this hitch to anyone looking to tow their 5’er with a gooseneck ball hitch.

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The Gen-Y gooseneck has been excellent! I now have approximately 12k miles on mine and it rides very nicely with very limited chucking and handles rough roads very well. I’d highly recommend that you contact Gen-Y BEFORE ordering to ensure you get the correct load rating product. Gen-Y and Etrailer have provided excellent customer and tech support! This product definitely frees up your truck bed and does require a precise line up to hitch.

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The Gen-Y hitch is very stout & well built. Fit & finish was excellent. Installed myself in about 30 minutes.

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This product is a chucking ENHANCER, not a chucking dampener. Additionally, despite what you have read, my experience with GenY customer service has been terrible. GenY will not support their warranty program, they will try to tell you everything is OK, when the fact is, their product is faulty and does not function to GenY product literature statements “Built-In Suspension Creates Up to 90% Smoother Ride”. I purchased the GenY executive hitch from eTrailer on 3/10/23, etrailer sent the wrong unit and to etrailer’s credit - they quickly took responsibility and replaced with the correct unit on 3/24/23. I installed on my DRV Elite Suites PS3 just in time to attend the SOITC rally at the Outer Banks on 4/13/23. When we left for this 750-mile one-way trip, the GenY load indicator was in the middle of the green zone, I measured the pin load at 5,200 pounds. Bedrail clearance was my reason for buying the GenY, it replaced a Trail Air on my DRV and a Reese 27,000-pound hitch on my 2022 F450. Bottom line, the GenY system provided no improvement in bedrail clearance, but did offer the ability to switch in different gooseneck balls to adjust for bedrail clearance. GenY states that a 1,000-mile break in period is required before the GenY torsion system is fully effective. My experience was that at 750 miles the torsion system on the GenY had sagged to it lowest point with the load indicator in the unit outside of the green, this also resulted in losing nearly two inches of bedrail clearance. It looks like it has a metal-to-metal stop so that the lowest the indicator will go is to the white lines outside of the green. I called GenY from the RV park and was told that the unit would not sag further. I purchased a Curt gooseneck ball which was 2 inches higher than the Ford ball to regain bedrail clearance having to rapid ship it to the RV park. Chucking became downright scary on the 750-trip home. As an example, chucking was induced every time my truck’s ten-speed transmission shifted up. Upon arrival home, I again contacted GenY customer service with a full expectation that GenY would replace the unit. Instead, here is their response: “I spoke with our QC Manager regarding your hitch. He said that you are in the correct unit and being at the top end of the green is normal after the break-in miles. As for the bedrail clearance he said that you would be able to lower the pin box down a set of bolts (with our pin boxes you are only required a minimum of 4 grade eight bolts per side) or use a B&W ball as they are roughly 1 1/2” taller.” This is unacceptable...

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Without a doubt the biggest difference maker I have ever used in my 50 plus years pulling trailers. When my wife had to concede that the Gen-Y gooseneck hitch made such a drastic difference.... enough said!

Installation was a breeze. I have not towed with it yet, but am sure it will perform as expected.

Hitch is great. Delivery went well. My only issue is I was able to find it for roughly $xxx cheaper on [online]. When I reached out to customer support to let them know, they told me it was too late to cancel the order and if I’d like, I can return it for a $xxxx shipping fee…