Most Popular Two Balls for 2020 Acura MDX

The order process was smooth. But, when trying to find out about the the lifetime warranty offered by Gen Y on the rubber components in the hitch Nicole could not answer my question. I asked if I was able to purchase through you and if not could I purchase from Gen Y even though I bought the hitch from you. This is something customer service should know the answer too. You would have gotten five stars but it was ruined by lack of knowledge by your staff.

Awesome hitch, the tongue weight scale is the cheesiest thing I've ever seen on a product with this price point- a sticker that was peeling up when I received it and a little white paint mark that wiped away when I used an alcohol wipe to clean it before covering with super glue to try and make it hold up past the first rain event. Come on Gen Y your engineers can surely come up with something better that will actually last for years. You got the hitch down, now just focus on the details.

Love the design with no locking through pins to worry about. Only reason for three stars is I received the product with cosmetic damage from being dropped.

Works great. The locking pin feels like it could be a bit wider but otherwise I love it. I’m a novice at towing so the adjustability of the height has helped make sure the towing has been optimized at all times.

Very strong, easy to install and very secure. Yes a bit pricey, but well worth the money. I did notice there was what I thought was an unusual amount of play in the receiver. I called etrailer and Marcia was so very helpful and very concerned that I may have received the wrong product. She even called the manufacturer and found out what the changes that were made by the manufacturer which made the pictures incorrect. My hat is off to Marcia and all the folks at etrailer

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ball mount fits loosely in the receiver so that the pins that extend out from the ball mount shaft through the holes in the receiver don't extend out far enough, for my liking. This is because since the ball mount shaft has so much play, it will shift to one side. Then, the pin on the other side does not extend all the way out of the hole so that it is not flush. True, i am being paranoid. However, i imagine a case like a crash where enough force could pull the shaft out from the not fully extended pin side to release the trailer to wreak more damage. I would just feel more secure if the pins went out further through the receiver or the shaft was not so loose. Otherwise, i really like the product a lot... enough to give it four stars... :o)

Sooooo....you sent me a product that was somehow put together backwards and I cannot take them apart somehow the ballhitch is stuck on the male portion backwards and defies gravity and doesn’t need a pin to stay on(becaue thier is no where to put the pin in cause it’s backwards

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