# 1
Thule Passage Trunk Bike Rack for 2 Bikes - Hanging Style
Package arrived in poor condition; not sure i've ever seen a package so mangled with so much packing tape having been applied to keep it together. Worse, one of the wing adjustment knobs was missing, so i had to call Thule to get another one. Delayed gratification - can't try it on my or my wife's cars until the knob arrives in a couple of days. The instructions look straightforward and i should have no problem in using it.
Excellent and prompt customer service! When I first ordered my product it wasn’t in stock— staff were quick to let me know and offered me comparable products. I ended up waiting for my original order and shipping quick and they stayed in touch with ideas! Thule: The instructions could be a little more detailed. I ended up watching YouTube videos to help me instal. Overall it was easy, and this was the first rack I’ve ever installed and I did it by myself! I was surprised to learn the bike rack is in no way secured inside your vehicle, so.. I store it in my garage when it’s on.
What our customers are saying:
"you guys rock!!! this was a hard dimension ball for me to find. i only checked the internet after i had run out of options and there it was on your web site. quick and excellent service, i appreciate everything, and you will be my first choice next time. thx, will"