# 1
Kuat Pivot 2 Swing Away Hitch Extender for Bike Racks - 2" Hitches - Passenger's Side
I recommend etrailer. Customer service helped me get the bike rack and swing away to fit my needs. The Pivot 2 works wonderfully when it’s not broken. First the release latch stopped working within a month-Kuat customer service replaced it. Then there was a 1.5”split in the steel where the bike rack slides in, (it could have been a very tragic outcome had I not removed my bike rack when I did).Kuat customer service would not give me a refund but they did replace it with another one. Here’s hoping third one is the charm. Note: I went directly through Kuat when I had a problem not etrailer. I didn’t give etrailer the opportunity to make it right because I was traveling and felt as though the manufacturer would get me faster results. I’m not sure if that was the best decision.
Excellent product, solidly built and easy to install. I was hesitant because of the full size spare tire on the back ladder. The videos and the specifications (especially the sizing details) gave me all the info I needed to make the decision to install it on my Sprinter. The swing away rack gives me full access to the rear of the vehicle. I wish I had bought it sooner.
# 2
Kuat Pivot 2 Swing Away Hitch Extender for Bike Racks - 2" Hitches - Driver's Side
This is a very high quailty-made item. Very well packaged also. It would have 5 stars but no matter how I try. I cannot remove the sloppy fitting with the adjustment screw. I have a standard 2 inch receiver. On all the advertisement videos, it looks easy and the adjustment screw turns easily. Mine sounds like a squealing pig when I turn it. I even looked through the other end and can see it’s greased.
Love the rack and the folks at e-trailer got it to me remarkably fast. Everything looked great set up for the most part. The directions were very clear and it required minimal effort.
What our customers are saying:
"You folks are fast. Thank you very much."