Most Popular Rack Lock for 2002 Toyota Tundra

I was initially a little skeptical about this carrier, but it appeared to be what I wanted and I could always send it back, so I placed the order. It arrived very quickly. It works quite well in a 2003 Tundra. It was as advertised, installed quickly and easily, and holds two bikes securely. I am completely satisfied with this carrier and would recommend it without reservation.

Hi George, I sincerely appreciate your follow up on this order. I know its your job however I keep buying from etrailer because of their customer service and order processing. This order however is disappointing and I wanted to share this with you and not post on the website as I think etrailer could do better. I am attaching some pictures to explain. The box was really trashed and was obvious that it had been previously sent and returned. Very weathered and water stained, old cardboard held loosely together with tape, open in lots of spots. I can get past a bad box so I checked out the bike rack inside. The bubble wrap was there but not attached, the clamp components were sort of loose, scratched and beat up. Looks like the previous purchaser assembled and didn't like it, or possibly used it and returned. Either way, it wasn't what I expected. I purchased this so we could use on a trip over Thanksgiving (shipped 2nd day for a premium). It arrived just in time for me to put on the truck and go. This trip came up at the last minute and now I don't have time to get another rack. I would normally likely send it back and ask for one that wasn't in this condition but under the circumstances, I need to use it. Thanks again for the excellent customer service, happy Thanksgiving! (Note, I am now posting as there was no acknowledgement from Customer Service. Probably won't be buying from etrailer.com again)

rack tends to work itself loose from bed walls during long trips. had to strap down with ratchet straps to keep from moving. locks only work at a specific angle -- wish the manual had said this because we couldn't lock our bikes until figuring it out.

Excellent Customer service and help for this product. Thank you Carol and Neil your the best.