# 1
Reese 5th Wheel Trailer Hitch - Dual Jaw - 16,000 lbs
This product gets a three based on shipping condition only. etrailer customer service and shipping time was excellent as usual. The shipment arrived 2 days after the order was placed, as promised. However, as others have noted, the product packing is poor. The boxes arrived with significant damage resulting in cosmetic damage to several parts. I haven't put the hitch to use yet but I am assuming it will work correctly. I will leave a followup after I use it.
The hitch had several large scratches on the front leg decals and a lot of smaller scratches and dings on the painted surfaces. This was caused by inadequate packing materials. The parts should be packaged so they are not allowed to touch and rub against each other during transit. One of the mounting pins did not have a machined groove for the locking clip. I had to use an old pin I had from the hitch I replaced. I would like to get a replacement pin that has a groove for the locking pin as the one I'm using is 20+ years old. I had to drill out the hole for the cotter pin that attaches the handle. The pin would not go through until I drilled it out. On the flip side the hitch is what I expected it to be and seems to be well built and should do what I need it to do. I gave you 3 stars due to the packaging issues and the pin with no groove.
What our customers are saying:
"very easy to shop"