# 1
Thule Passage Trunk Bike Rack for 2 Bikes - Hanging Style
At first I had high hopes when I revived a personalized looking email that my package had been shipped early. When the package arrived it had no secondary box. I literally came home to a Thule box sitting on my porche with a shipping label slapped on the box. No packing beans or anything. The box had been dented in on the right corner, ussualy I would blame this on ups. But ETRAILER decided to ship my package with absolutely no protection whatsoever. To add to insult to injury as I unboxed the unit I found that the the plastic buckle was broken yielding my bike rack useless and unsafe.. to add piss to the grave they are not responding to my emails regarding setting up a return. I'm not trying to slander this company, I'm just posting my exact experisnace. I hope they can at least respond to my email for a return..
Shipped fast, fit great. Can’t wait to use it.
What our customers are saying:
"Just used my new combo bike rack/trailer hitch and it worked great! Actually towed a little smoother then just the plain hitch I had before and the bike rack part is very sturdy and stable - products arrived in a timely manner and packaged well - bravo!"