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Troubleshooting New iRV RV Stereo IRV64FR In Puma Travel Trailer  

Updated 01/30/2026 | Published 10/26/2021

Question:

Our unit is frozen. Can’t restart or get it to do anything 2021 puma Palimino ITV 36

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Expert Reply:

It sounds like you need to do a reboot/restart of your iRV RV Stereo, # IRV64FR. Use a paperclip, or something of similar dimensions, to press and hold the reset button for at least 10 seconds for a soft reset. If that does not resolve the issue, then press and hold the reset button for close to a full minute for a hard reset.

The soft reset will save your programed points, like time and region settings, but the hard reset will reset everything.

If neither resets your unit, you will need to remove all power to the system for an extended period of time, allow the capacitors to bleed off any stored energy. Reconnect and reprogram your unit. Or, I suggest that you take up a warranty issue with your salesperson/dealership. As this is a new camper I presume you should still be under warranty.

expert reply by:
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Michael R
Mel D. profile picture

Mel D.

1/29/2026

Soooooo, Need help here Where is the reset button

Robin H. profile picture
Etrailer Expert

Robin H.

1/30/2026

@MelD the iRV63 didn't actually have a reset button. The soft reset happens by pressing and holding the power button. If that doesn't work, try a hard reset by pulling power.

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