Most Popular etrailer for 2020 Toyota RAV4

Step 1 of assembly, the holes do not line up between the basket halves and the connecting bars. This is integral to the structure’s assembly, making it impossible to do. That and the hardware was loose all over the package but luckily seemed to all be there by chance. Seems there was no QA before shipping…makes me quite nervous about installing this on my vehicle.

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Super disappointed in this etrailer purchase. The product came in a large box that was fully intact and not damaged. The actual cargo basket was meticulously wrapped and appeared to be brand new as expected. The other components however, like the arm, were in boxes that were smashed, old, worn, and had multiple layers of old tape. The arm itself was scratched and banged up, even rusty in spots. Clearly it was used or had been a returned item. If I wanted a dented, gouged,and rusty Cargo Carrier I would have purchased one used, for half the price. This is not the quality I expect from etrailer.. I have purchased many racks and other items from this company and usually the quality is outstanding. This time they dropped the ball. I have since read other reviews and it is apparent that this is not an isolated incident. I'd have sent it back if it wasn't so damn heavy and awkward to lug around.

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