Most Popular Draw-Tite for 2019 Lincoln Navigator

was sent a hitch for a 4 wheel drive when I ordered a hitch for a 2 wheel drive and company wants to charge $xx.xx to return after sending the wrong hitch. after contacting Nicole in chat mode she says they don't carry the 2 wheel drive hitch. so my only choice is to eat $xx.xx to return a defective product that did not fit my 1998 ford F-150 light duty 2 wheel drive

The trailer hitch itself is well made and overall excellent quality. The only reason it didn't get 5-stars is the same reason mentioned by many others. The directions leave something to be desired. A couple of extra diagrams would have made the job easier to figure out. That said, it was about a 2-hour install. One detail for my 2002 F-150, I would recommend removing the plastic bumper skirt. The extra 15-20 min to remove and reinstall it will save a significant amount of struggle trying to jam bolts and wires through the front of the frame rail, install spacers, and make the install much easier. Also, having an extra person to help hold the hitch in place while installing the bolts will make the job smoother. You can do it yourself, it's just more work and struggle. Overall, a great product. I'd buy it again.