Most Popular etrailer for 2011 GMC Acadia

Product iss great! Used this carrier in combination with the etrailer cargo bag (Item #988501) on our 13 hour trip from IL to beaches of SC and never heard or felt it. I didn't realize that this carrier hitch has a threaded hitch pin for anti-rattle, so I didn't have to use my standard hitch anti-rattle device. The assembly and installation were pretty easy and the included hitch collar made subsequent attachments to my hitch a breeze. While the included wrenches we ok, I would recommend using a socket wrench as it is much more suited for the job. I was pleasantly surprised by the fact that my 2014 GMC Acadia hatch had just enough clearance to open without using the tilt feature. BTW, the tilt feature on a loaded carrier definitely requires more than one person. Only con I can think of is that the pins for the folding feature do not slide in very easily, maybe because the holes don't line up perfectly. It definitely takes some twisting of the pins at the same time as fiddling withe the angle of the carrier to get the pin thru. It is do-able, but takes some "practice" for sure. EXCELLENT CUSTOMER SERVICE NOTE: After our trip I was looking for a locking hitchpin (item #e99047) and noticed that the price of the carrier was about $30 less than when I originally purchased a month earlier. etrailer does have a competitor price match guarantee policy, but nothing specific to etrailer branded products. I asked them about this and they immediately refunded the price difference. Regardless of if the had done this, I still would have purchased the locking hitchpin, but this proves their excellence in customer service.

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Super disappointed in this etrailer purchase. The product came in a large box that was fully intact and not damaged. The actual cargo basket was meticulously wrapped and appeared to be brand new as expected. The other components however, like the arm, were in boxes that were smashed, old, worn, and had multiple layers of old tape. The arm itself was scratched and banged up, even rusty in spots. Clearly it was used or had been a returned item. If I wanted a dented, gouged,and rusty Cargo Carrier I would have purchased one used, for half the price. This is not the quality I expect from etrailer.. I have purchased many racks and other items from this company and usually the quality is outstanding. This time they dropped the ball. I have since read other reviews and it is apparent that this is not an isolated incident. I'd have sent it back if it wasn't so damn heavy and awkward to lug around.

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