# 1
Valterra Entry Door Window Frame Assembly - Exterior - Black
great service from Joshua B & William S at e-trailer, 1st window frame arrived with broken glass tabs for hold glass in place and screw tabs. The glass moved around in shipment and brook the tabs. call e-trailer and Joshua B. was very helpful in returning window & get a new one shipped out. thank you The manufactures packing needs to be done better so that the glass window peace does not move around during shipment & breaks tab holding glass in place and also the screw point hold the frame together. The new one came wrapped better. good service from e-trailer.
Product was a perfect drop in replacement. Only issue would be the seal strip that is on the old one. The new one does not have seal strip. Not really a problem. Judicious use of silicone resolves that but that adds time to the project.
What our customers are saying:
"Great service! I really liked the feedback from different individuals as my order was processed. By keeping me in the loop I knew what was happening to my order and it really personalized the buying experience."