# 1
Stromberg Carlson Electric Landing Gear Set - Weld On - 34-7/8" Lift - 6,500 lbs
I'm typically not one to complain or write a poor review however, E-Trailer has produced very poor customer service and product handling. I called and ordered this landing gear over the phone to ensure with a representative that I was getting the correct part. My concern was the weld stops mounting up to my current brackets. The representative ensured they would fit after reviewing specs. When the legs arrived I was surprised by how poor the packaging was upon opening the makeshift packaging the legs looked like they were used and they were missing several parts. I contacted customer service they offered a $[XX] discount and part replacement. When I went to install the legs, I discovered that they would not fit my brackets and the measurements the representative gave we not accurate. I called customer service again. The end result was I had to purchase another set of legs and wait up to 14 days to get reimbursed for the legs which were the wrong fit. I requested a discount of some sort due to the inconvenience this caused. The supervisor offered expedited shipping and that is all. If I wasn't in a situation in which I needed new legs to repair my 5th wheel, I would have definitely gave my business to another company.
Just what I needed, fast shipping, great product.
What our customers are saying:
"Your internet site is very well organized and easy to use...My order was shipped very promptly and included everything I ordered...All in all this was a simple procedure for what can be a complicated order. I would use your company again or recommend you to others. Your selection was broad and your prices fair."