# 1
Yakima JetStream Crossbars - Aluminum - Black - 50" Long - Qty 2
The only problem I had, was when I watched the video showing how to install the rack, I did not realize that the actual installation process was a lot more complex. For example, the woman who was in the video only showed the installation one rack (I believe itg was the back rack and she gave the width measurement for that one. The front rack was already on the car and the woman neglected to say, "check your manual. The width of the front rack (may be) different than the back. She also did not explain carefully that there were three different screws that needed to be adjusted for a proper fit so the towers were properly adjusted for yoiur specific car. (My car is a 2018 Chevy Volt.) (I also bought Yakima kayak cradles from you guys, which were easy to install.) However, I blame myself for not reading the manual carefully, so when I installed the racks, they did not fit right and one of them actually fell off while I was driving. (Luckily there were kayaks on and no one was hurt. The two towers were damaged but luckily the rack and the kayak cradles were fine. I called etrailers and was told I had to contact Yakima, which I did. I explained to the Yakima customer service rep that I was at fault for trusting the video and not reading the manual carefully and after asking me to send him photos of the damaged towers he sent me two new towers for free, as well as another torque wrench, so I could work with a second person. This time I read the manual carefully and watched the Yakima video many times during the a week before I felt confident enough to try installing the racks again. This time they fit perfectly. I love both the rack and the kayak cradles. I use them to transport my two kayaks down to the Hudson River near my house and have also used them to carry the kayaks to a family camping site 50 miles away, confident they are safe and secure. But please, review the video you put out for the installation of the racks onto a 2017 Chevy Volt, and either correct the shortcomings by doing it over, with an explanation about the adjustment of the widths, and also reading the manual and finding the correct positions for the adjustment screws. (Or delete it and refer your customers to the Yakima installation video. Though it’s more generic than yours, at least the tell the customer to refer to the manual.
Super happy with my purchase from e trailers purchased yakima roof rack. Knowledgeable sales rep.Help me through the process on purchasing my roof rack Recommended to anyone quality parts
# 2
Yakima CoreBar Crossbars - Steel - Black - 50" Long - Qty 2
One bar slid out on our first road trip. The "grip" that it slides into can't be adjusted. I am in communication with Yakima about this as Etrailer said that's the route that I would need to go. Very frustrating.
From start to finish, the folks at etrailer -- and I spoke to several people there, so it was a consistent corporate vibe -- were fantastic to deal with. There were delays in getting my product that were on the supplier side and out of etrailer's control, yet etrailer folks kept me up to date and also worked on a customized solution. My goal was to be able to carry my surfboard on the roof of our 2019 Hyundai Santa Fe to the beach more than 3 hours away. But the particular model we had had no existing racks, no recessed areas, nothing to fix racks to. Not even the dealer had a solution. I was sh*t out of luck. But etrailer hooked me up. The racks did take me a while to put on, but most of that time was fine tuning to reduce “hum” while driving. I’m very happy with them. Thanks to etrailer, I have gone surfing and can go surfing whenever I'd like to.
# 3
Inno Square Crossbars - Steel - Black - 50" Long - Qty 2
Ordered a full (naked) roof rack package with snowboard/ski attachment. Items arrived as described. Set-up was simple and flawless. Instructions are fairly clear & simple. A paper tape measure is included. No issues with fitment.Purchased the fairing to reduce wind noise and it works perfect! No excessive wind noise whatsoever -- can open sunroof comfortably if I wanted to. Have not yet put my snowboards inthe attachment yet, but do not foresee any issues. Roof rack is on a 2015 Infiniti Q40 (G37 sedan 2009-2015).
Incredible engineering: does not feel like an aftermarket rack. Easy to take off if necessary. Solid; highly recommend.
What our customers are saying:
"The people answering the phones were professional & knowledgeable. All this and the best prices on the internet, How can you go wrong?"