# 1
Gen-Y Torsion 2-Ball Mount - 2" Hitch - 2-1/2" Rise/10" Drop - 16K
Great product, fast shipping
The order process was smooth. But, when trying to find out about the the lifetime warranty offered by Gen Y on the rubber components in the hitch Nicole could not answer my question. I asked if I was able to purchase through you and if not could I purchase from Gen Y even though I bought the hitch from you. This is something customer service should know the answer too. You would have gotten five stars but it was ruined by lack of knowledge by your staff.
# 2
Curt Class III Ball Mount with 2" Ball - 4" Drop - 2" Rise - 7,500 lbs
My order was missing installation parts, but the etrailer team were quick to correct the issue. Even without a lift, I was able to install the receiver and brake light cable quickly, thanks to their extensive video libray.
I got a truck bed extender with the help of William S. He was very helpful and the device has been perfect for moving my kayaks.
What our customers are saying:
"You folks are fast. Thank you very much."