# 1
Saris Bones 2 Bike Rack - Trunk Mount - Adjustable Arms
The bike rack arrived on schedule and appears to be just what we were looking for. When we first tried to install it on our SUV, however, there was a nut missing that was needed to keep one of the arms in place. We don't know if we lost the nut or if it was not included with the original unit. We called Saris' customer service and a very pleasant man understood the problem and said he would send us two nuts asap (they have arrived). We provided some customer feedback about the installation instructions not including mention of the nut inside the shaft and the feedback seemed to be appreciated. All in all, it was a good customer experience and we look forward to using the rack once the rain stops.
What our customers are saying:
"I order a Curt trailer hitch and a Rola bike rack on Wednesday. They arrived the next day. Can't do better than that - good prices, fast service. Only thing better would be an automatic install!!! Thank you."