Most Popular Pro Series for 2020 Ford Explorer

Shipped promptly - with etrailer email notifications along the way Product exactly as described - gear teeth lubed - good quality - used as upgrade from the old reversible latch style winch for a non-trailer related homemade winch and boom and used two of these units, one to raise the boom arm and one to lift the load

The product is as advertised. The real star is the customer service at etrailer. Within a few hours of placing my order, I was contacted by a representative who informed me that the product that I had ordered would not be available for shipping for a week. I was told that there was a substitute that could be shipped immediately. I chose to stay with my original order. 6 days later, I received a confirmation email notifying me that my shipment was on the way. I prefer to be told when there's a delay rather than being kept in the dark.