# 1
Rhino-Rack RVP Roof Rack for Fixed Mounting Points - Vortex Aero Crossbars - Aluminum - Qty 2
The bolts that attach the bars to the mounting brackets were incorrect size. I reported this and they sent exactly the same bolts as replacement. I was then informed that I needed to figure out the issue with the manufacturer and that etrailer could not do anything about it. Ended up getting bolts from the local hardware store rather than waste hours with RhinoRack support.
Racks were easy to install on my 2016 Explorer. The hardest part was sliding the rubber inserts onto the racks.
What our customers are saying:
"In these days of customer "no service" I am usually disapointed when doing business with people I don't know. It was refreshing doing business with you. I'm impressed!"