Most Popular 24000 Lbs GTW for 2018 Ford F-350 Super Duty

The box showed up broken and open and bolts are missing

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Super happy with the product and CS Jaime was awesome! Product arrive timely. Suggestion: Add a QR code on packaging instructions for customers to scan with their phone that links them to your installation video on UTube. etrailer is the first go to place for my truck towing needs.

I received two packages and one package was damaged BUT no damage to components inside. I put the hitch together and installed it in truck everything was in boxes and there was no damage or scratches on all components. I haven't towed my rig yet BUT I did couple & uncouple it, everything seems smooth and really quiet couldn't even hear when it latched so for very impressed can't wait to tow. I give it a 4 star rating only because I haven't towed yet will be back in touch.

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Hitch has worked great so far. Install took about 10 minutes in the Ford puck system. Height adjustment took about 2 hours, I started with the hitch at the top position, then moved to bottom, then moved to 2nd from the top for final. You just won't know where you want it until you hook up, tow it a mile, come back on level ground and check where you are at. Don't forget to retorque the bolts once a year, have had zero problems with hitch after a year. One thing of note, if you uneven raise/lower sometimes the hitch latch will not lock/unlock. if this happens, make sure your coach is as level as you can get it at the front. (3,500 miles towed, F450, Pinnacle 18k, tandem tow Seaark 2,400 lbs)

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Truly happy with this product and can't wait to go to work! etrailer sent me everything I requested and the installer had no problems. Everything was packed well in shipping with no problems.

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This product is certainly stout. It doesn't seem to have any ability to rock and roll with terrain which concerns me some.