Summer Starts Here - Save up to 70%
# 1
No-Drill Mount for Electrical Mounting Bracket - Short
The QUALITY of the product seems fine. I have yet to install the hitch and components. The PROBLEM is the packaging for shipping. The box arrived with both ends torn out and someone had retaped the box poorly. You can't ship a steel 50 lb awkward shaped trailer hitch in a cardboard box with NO PACKING to support it. The small parts such as the support bracket for the plug were crushed and the hardware missing. All three packages were shipped loose inside the larger box. All three were crushed by the hitch and broken open. All small hardware missing. I will replace them from hardware store.
On vacation, my boat trailer lights quit working (failure of the switching box).I screwed up the shipping address on my order for a replacement.. When I called customer service, the agent (Carol) bent over backwards to correct it. 2 hrs after I had placed the order, it was being packed at the warehouse; Carol escalated the address problem to her supervisor, found a patch and got the order shipping address changed before shipping. I got the package 2 days later! 1)quick shipping, 2)great customer service, 3)great tech assistance!
What our customers are saying:
"My order is still in transit, but I cant believe how fast these guys got it packed up and on its way. Im tracking it and I should have it sometime tommorow.I placed my order around 8pm Monday, Ill get it Thursday."