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# 1
Rhino-Rack Ski and Snowboard Carrier - Locking - 6 Pairs of Skis or 4 Boards
This is my 1st interaction with any customer service that has gone above and beyond for me in years. After purchasing this ski rack on line and submitting the order I realized I had entered my email address incorrectly. I sent an email explaining my error and asked for someone to make the correction so I could receive a receipt. This was a Saturday but I received a response within 15 minutes and the error had been fixed! I also received updates on shipping dates and an additional email when it actual shipped. I got home late the day it arrived but decided to mount it on my SUV. The install couldn’t have been easier and it looks sharp! I’m anxious to get on the slopes and grateful to know there are still a few companies that actually support their customers. I will look to them in the future for similar needs!!
E trailer I have a 2019 Mazda6 and purchased the rhino rack series 2500 parts (fit kit #DK289, foot pack #RRRLKVA, aero crossbars#RRVA126B-2), and the rhino rack snowboard/ski carrier #RR576. My car does have fixed mounting points underneath the strip on the roof so I opted to add them to my roof and not use the clamp for kit that goes in the door jam. Every time I entered the year, make, and model of my car, the parts came up with the clamp fit kit part #DK387 which I did not want. But after some research, I found the correct fixed mounting point fit kit. The site of course told me that this part wouldn’t fit my car but after looking at the customer reviews, I saw them used on Mazdas. All of the rhino rack instructions were not the best. We did have to make some adjustments. One of the instruction packs tells you how long you’re supposed to cut the rubber pieces that go into the crossbars based on your car but unfortunately, the measurements were wrong for my car (picture- front 166mm is wrong). The front bar length was about an inch too short and I had to add more rubber to make it longer to fit the fixed mounting points on my roof. After some time of trying to interpret the instructions, and looking up whatever available instructional videos were online, we finally finished installing them and they do look really nice. At higher speeds on the highway I can definitely hear more noise. The actual snowboard carrier is fine, fits all 4 boards fine. It is a little difficult to close once I have my boards in there because you have to push the top bar all the way down and hold it down to be able to turn the key to lock it. I’m just happy I don’t have to shove the boards in my trunk. I do like that all the parts in this series come with locks and keys. So far no problems. Overall good product.
What our customers are saying:
"Prompt. Very friendly and helpful over the phone. Price right."