Greystone Fireplace # WF2613R-2 Wont Turn Off
Updated 12/30/2019 | Published 12/27/2019
Question:
The fireplace will not turn off . Can get the heat to stop but it will not turn completely off. Normally when the off button is used it turns off, this just started today up until this time it worked fine our trailer is less than 3 years old.
asked by: Patti J
Expert Reply:
It sounds like your Greystone 26" Curved Electric Fireplace part # 324-000066 may have a bad control panel, or have tripped the overheat protection.
You can still do some troubleshooting to verify first though.
Unplug the fireplace for at least ten minutes so the fireplace cools and the electronics to reset in case the internal overheat protection was tripped. You can then plug the fireplace back in, and turn it on using the front control panel, not the remote. The manual controls on the fireplace must be "on" before the remote will work.
Another thing to keep in mind is the back light on the fireplace does not go off. When the fireplace is shut off the back light will go out for a second, then come back on. So when testing for functions you want to make sure the fireplace is on, not just plugged in since the light can be misleading.
