First time I lowered it half way down it went slamming on the ground. A ring attaching the spring to the chain gave way it was not welded. I took a pair of channel locks and squeezed it closed and was going to have it welded being someone forgot to weld it but I thought it's under warranty and wasn't going to put the money out to fix it. The ring is a smaller diameter than the others one installed. Waiting on Rack' Em to send me parts under warranty. Someone should me crediting me some money back being I was put out and have to fix it.1337440

Click to Enlarge

I see that our customer service department is assisting you with your options.

-- Katrina B - 08/05/2022

145869

Received the product. Thanks for the speedy shipping.
I have installed the product and am very pleased with it's operation. It was very easy to install . Since it was placed on my trailer's side gate, I only had to make one small change. I drilled two mounting holes into the gate bracket and mounted it with the adjustment holes on the outside in order to keep the lift chain straight on it's sprockets. (shown in picture). I had to purchase nothing extra for the double barrel lifter and it works great. Friends are already commenting on it and getting the order info from me. More will come when the snow and ice clears. 109659

Click to Enlarge

Click to Enlarge

Very quick delivery, with 1 modification, I had it installed and it works GREAT. Recommend it highly..

-- comment by: Bob F - 06/28/2014

5193

Product works great as advertised.. Still happy that I purchased it!

Art C - 12/09/2014

7977

I am very pleased with this product. I have installed this on my split tailgate and it works flawlessly. I have another trailer with the gorilla tailgate assists on both sides. I would pick the RA-27C double barrel over the gorilla springs, hands down. I have included some pics to help anyone else with a split tailgate. This is what I came up with and it works great!418307

Click to Enlarge

Click to Enlarge

Click to Enlarge

Click to Enlarge

I have had this product for a year now and it still is working very well. I am very pleased and would still recommend this to anyone.

Randy W - 08/09/2018

42096

I got my Rack'em double barrel gate assist a few days ago and installed it. My trailer has 16 inch side rails which I was told is too high for it to work properly so I ended up welding a piece of angle iron to the outside of my trailer rails at 13 inches high to solve that problem. This actually worked out better anyway as it puts the doublebarrel down out of harms way and left my top rail unobstructed for my hedge trimmer mount.
I had a garage door spring mounted in this location and it worked well for 20 years but the double barrel works much better. It can be adjusted so that the gate requires zero effort to lift and it also does not slam the gate closed if I don't hold onto it past the halfway point or let the gate slam to the ground if I let go of it below the halfway point...it just works perfect!
It makes no annoying noises like the competing trailer gate assist units on the market do and is quite a bit shorter overall...Surprisingly, it's actually among the cheaper options in this category too.

Build quality seems good...The only concern I have is with the size of roller chain they used, I'm sure they've tested it extensively and determined that what they used is strong enough but I would feel more comfortable with a little larger size roller chain. Just a suggestion to the manufacturer if they happen to see this.


Can't say how it will hold up long term but initial impressions are great.

175260

Click to Enlarge

Click to Enlarge

Vanessa,
You were very professional– knowledgeable, easy to understand, and polite. The product was at a good price with free shipping, and I received it in 4 days. All a plus.
The etrailer video showed a simple installation with one finger lifting, and also the gate staying in a holding position between all the way up and all the way down.
My installation was simple, but I have an angle-iron constructed gate and it was easier to use an eye-bolt in place of the provided bracket to better line-up the chain. To take up the chain slack and preload the springs I moved the chain clip to a different link, but the lifting takes more than a finger and it will fall.
The Rack’em Double Barrel Trailer Tailgate Assist does help to lift the gate but doesn’t do it with the ease of one finger as shown in the video. If you have any suggestions they are welcome. Thanks.
541695

Click to Enlarge

Click to Enlarge

Click to Enlarge

Click to Enlarge

Click to Enlarge

It was easy to install and now my wife can lift the tailgate while I just sit in the truck and watch!1503340

I just installed it and it works great. One finger lift and lower! The packaging was pretty damaged, but all the parts were still there. If the top rail on your trailer is box tubing, the supplied bolts are too short. It looks like they are meant for regular angle-iron top rails. That's not the fault of etrailer, or Rack'Em though, and I had some bolts laying around that were the correct length, so I'm still very happy with my purchase.1399616

This is a very good product. I choose this product because of ease of installation and cost. I had read other reviews and liked what I saw. I thought about the gorilla lift but didn’t want to go thru the hassle of installation. The Double Barrel system works flawless. Installation only took about 45 mins at the most. This really helped me out a lot because, my trailer gate is very heavy and a pain to pick up. I run a small Lawncare company so I’m always letting the gate up and down. So this was a must in my eyes. I decided to do what I saw another person did and that was u a eye bolt instead of the plate and it worked great. I’m very happy with my purchase and know it is going to last along time. 444606

Click to Enlarge

Click to Enlarge

Click to Enlarge

Click to Enlarge

Great no problems

Jonathan S - 10/23/2018

44975

I INSTALLED THIS UNIT ON A 34IN- H-72IN-W- GATE I HADE TO ADD 25 LB AT TOP CENTER OF GATE WORKS REAL GOOD WILL SEND PICTURES TRAILER IS 6 X10 HASE 24IN DUOVE TAIL AT END OF BED143649

Click to Enlarge

Click to Enlarge

Excellent product! Easy to install, makes lowering and raising heavy lift effort less!1502839

by: Travis 07/15/2022

I bought this for my 70 year old Father because the tailgate on his trailer was a bit heavy for him to lift by himself. He installed it himself and told me thank you 1,000 times. He said the install was a breeze and he sent me a video of him lifting his tailgate with 1 finger now. Pretty sure I solidified by position as the favorite kid after this gift.1329489

I purchased the Double Barrel for our landscape trailer. The tailgate has a two foot extension welded onto it making it 6" long. One guy could lift it but it was an accident waiting to happen. I made a phone call to Customer Service and Katie helped me out. She put me in touch with the manufacturing facility. After they confirmed that it would "help" with the weight I decided to purchase one with the thought that I might need two. The installation is simple but I did have to add two half inch spacers to align the chain on the sprocket but every trailer is different. Although the tailgate is not one finger light, it is more than acceptable and can now easily be lifted by one man. Great product and great customer service.138400

Click to Enlarge

Click to Enlarge

by: Rod 03/26/2019

The Rack-em lift is excellent.
Really like this tailgate lift assist. Prefer the roller chain system over cables
Easy install on round tube trailer rails. Much simpler than the two side lift setup.
Took a little try & see to adjust for tension.
Price, ordering & shipping was good.
Will recommend this item to friends

614192

Click to Enlarge

Rack 'em works great on my trailer with a very heavy ramp. Installation instructions were not very clear. BUT, thanks to etrailer's excellent video instructions, the install went well. etrailer is fantastic. My "go to" source for all my trailers.1247865

Pictures of the Rackem trailer gate assist (RA-27). I was told to take pictures and send them to this e-mail after install488899

Click to Enlarge

Click to Enlarge

I just finished installing the system on my trailer. And I love it. I would like to give a shout out to carol in customer service. I did have a minor problem with shipping. I called customer service and talked to Carol and she had it fixed in a few minutes.

Due to the design of my trailer and the 6 foot gate. The trailer is of my design and I built it. The gate weighs more than the average gate so I opted to install two lift supports. At 54 with two bad shoulders the gat was extremely heavy to lift at just over 250 lbs. I highly recommend etrailer. 824740

Click to Enlarge

Solid Product that works well.
Installation instructions are very poor, but it is a simple install if you look at the video so it is okay.
I like the profile and ease of which it works.
I replaced the bolts that hold the bracket on the gate as in my opinion they are much too long and too small (5/16 x 2 1/2) and replaced with 3/8 by 1 1/2
Only issue is that it keeps the left corner of gate lifted, but only by an inch or so. It does not prevent me from driving the UTV on the trailer at all.
One thing to watch for is where the bolt holes will line up on side rail. I wasn't paying attention and the front one came out on top of angle iron vertical support. Shifted unit back and all worked well.456589

After a year of heavy use this unit is still working great and gets lots of comments from other riders we meet on ATV trail head. I like how quickly i can detach if i need to remove tail gate. I would definitely buy this again and recommend to others. Btw this lifts an extra large gate that is over 4 feet high so impressed with how it works and can be adjusted for the weight of different gates.

Ted - 12/02/2018

46304

by: Steve W11/03/2016

The double barrel tailgate lift is a life saver. It has made lifting my tailgate much easier and also helps when lowering it because it slows it down. My gate was a beast to lift but not anymore. It is definitely a great item that is well worth the price. 313530

Click to Enlarge

by: Jack Hull05/01/2020

This was ordered for my dad. he & stepmom they were having a hard time lifting the rear gate. after installing it they said it was the best thing. Dad is 87 and he loves it.
Thanks again791089

Click to Enlarge

Click to Enlarge

Great product and great response from support. Glen thanks.
Trailer has 3" dove tail ,mounted rail 15" above tailgate hinge point
eye at 46" took up 3 links, lift with two fingers.231040

Click to Enlarge

Fairly easy install. eTrailer videos were very helpful. Decided to use 3/8" Eye Bolt for gate instead of the gate bracket. Worked much better on angle iron built trailer.259663

Click to Enlarge

Click to Enlarge

My parents are getting up there in age. My dad in his eighties, my mother in her 70's.
They still love to jump in their Polaris RZR and go for rides. However, the weight of the tailgate on their RZR trailer was almost more than they could handle. I worried about injuries.
I purchased the Rack'em Double Barrel Trailer Tailgate Assist hoping it would work as well as it did. My parents are ecstatic with the performance of the unit and the ease with which they can now raise and lower the tailgate.
The installation was straight forward, although the paper instructions were very rudimentary. Luckily I had watched an installation video prior to my purchase. Maybe adding real photos rather than line drawings and a list of included parts, by size and tools needed, especially drill bit sizes would be very helpful.
I did have to purchase one additional bolt, which needed to be shorter than the supplied bolt due to the unit butting up against the fender. No big deal, it would be hard to supply hardware for all contingencies.
Overall, not including time spent running to the store. The installation took about a half hour. Would have been faster but I had to ream out a couple of holes because I didn't have the appropriate drill bit.
I would recommend this product to anyone looking to save their back. 189762

Got the product 2 days ago & just got done mounting it on my trailer today. Pretty simple installation went on good. It does make the trailer tailgate Much lighter then what it was! My only problem during the mounting of the product was I had to make some shims on the bracket that goes on the tailgate itself. With out doing this the bolts didn't have enough threads to completely tighten the bracket. And with out doing this the tailgate bracket would have not been in a straight enough line to match up with the sprocket Assy on the trailer itself. Like I said just got done with it today. So far I am very happy with this product & I would recommend it for someone else!
Thanks!!498024

Purchased this product over the Gorilla assist because they had a video on how to install, looked easy so I ordered it. I have a landscape trailer with 2" square tube and not angel iron as the one in the video. The hardware supplied was to short since the were 2" long bolts, had to buy 3" bolts and a eye bolt for the tailgate since my trailer has handles on the side where the tailgate plate was supposed to go. Call the company for and idea of how high to mount the eye bolt but the person was of little help and was kind of gruff about the whole thing. This company needs to include bigger hardware since most of the trailers I looked at had 2" square tubing frames. It's installed and works OK.161267

by: Alan04/06/2017

fit great, also makes the heavy tailgate lift with ease
Like that it is a double action, it is only on one side , and the width is the same as the frame,
The old trailer was custom made for a bobcat 500, in 1965, and had two heavy wood laminated plans for a ramp, we made a break-metal ramp (very HEAVY) to replace the wood, your lift assist did the job.

thank you for making it so powerful.363592