# 1
Malone Hanger Trunk Bike Rack for 3 Bikes - Adjustable Arms
The Malone rack adjusts to fit my 2017 Trax really snugly and securely. Once we learned how to configure the bikes for best fit, everything traveled without movement. The only downside is that this system seems designed for narrow road bikes rather than the mountain and hybrid bikes we own. Although the anti-sway cradles are sufficiently wide for mountain tires, the close proximity of the individual bike setups sometimes cause a strap to pull loose during travel, so we keep the bikes cabled to the rack frame. We are able to make it work. For narrower bikes, I would recommend this rack without reservation.
Works great! We keep it set up to one position because it's used on my car only. I'm glad we bought the lock feature because we can just leave the rack on at the trail site. This was a great purchase. I'm impressed that you follow up on your product. I recall your staff was quite helpful in making sure I purchased the correct item for my car and set it up correctly. No recent pictures of the carrier but I do have one of myself as "happy camper" on the Fox River Trail which was doable because of the carrier purchase!!
# 2
Thule Elite Van XT 2 Bike Rack for Ram ProMaster Rear Door
Great product, poor sales and delivery execution. The good: This bike rack appears to be of typical Thule high quality However, at the time of this writing, I had not installed the rack on my 2021 Promaster. The rack arrived on time with decent tracking data. The bad: The installation process for this rack is far (FAR!) more involved than installing a roof rack or hitch mount. ETrailer made no mention of needing specialty adhesive in order to install per Thule’s requirements. Neither Thule nor etrailer provided this adhesive, and it’s very hard to find in bricks and mortar stores. I suggest ordering the required Sikaflex 252 on Amazon immediately after ordering the rack so the adhesive will arrives before the rack. It appears etrailer sold me a returned item, because the rack appeared to be thrown in the delivery box with loose parts and no protective packing materials; $XXX bike rack and that’s how much etrailer cares! UPS sucks; there’s no reason to candy-coat the performance of their deliveries (yay for union protected job apathy). Every (yes, literally every) box I receive from UPS arrives with varying degrees of damage which often impacts the condition of the contents of the box. I suggest buying this rack at your local bricks and mortar bike store.
This Thule bike rack has held up well, and we use it on every trip. E trailer was a hassle free way to buy the bike rack, and I appreciate their friendly and helpful customer service.
What our customers are saying:
"I received this order yesterday. Thanks for the outstanding service. I appreciate it! Thanks, Alex"