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Everything as advertised. Followed the videos and instructions for installing the base plates and tow bar and all were good. Did a test pull today and it towed great, straight as a dye. I only have 2 suggestions. There was no mention in the video of the space plate, which was included. Figured it out. Second suggestion, Install a 2" ball on your work bench and adjust the receiver to it. The instructions tell you what socket to adjust it with but that could have been done on the bench before shipping. Great product, so excited. We are off on a few hundred mile trip with the Fit behind the motorhome Wednesday. So excited. No more tow dolly.

The mechanism used to control the hitch has been changed, and the physical size interferes with the ability for the hitch to fold so it can be stored on the towed vehicle. The older mechanism doesn't have this problem. I found an older used version of the tow bar, and I would like to return the new version of the bar.

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The adjustable arms make this tow bar simple to hook up and disconnect. I can pull up behind our RV and hook up in about 3 minuets (including the wiring for our break buddy and putting the transfer in neutral). Disconnecting and stowing the bar is even faster. Although is tow bar is locked to the baseplate and folds flat it is so easy to remove I end up taking it off and putting it in the back when we will not be towing.

I was slightly nervous that this would be difficult to take on and off if I wasn't on flat ground. So for I have not had any issues and I really like that it hooks up to a 2 inch ball. My jeep has a lift on it and getting things level was easy with and adjustable height mount.

You guys where great product broke a few months after purchase tried contacting manufacturer but never heard back from them very poor customer service on their end thank you

It broke already

Nice, solid product. Easy to install and remove. Sliding action is very smooth, easy to extend and fold. My hitch coupler is slightly different design than shown but seems very heavy duty.

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Absolutely fabulous

This is a great towbar! I deliver motorhomes professionally and I did use a Blue Ox that went into the receiver hitch that I had to move from hitch to hitch rain or shine. Now all I have to do is put my small lightweight pintle hitch hook into the receiver and just quickly drop this lunette ring onto it easily, but when I’m not using this at all it’s so easy to just remove the whole towbar from my vehicle. I also like how easy it is to fold up so that it’s all compact and out of the way when it’s stowed on the front of my vehicle. This makes my hooking up and unhooking so quick and easy. The only thing I don’t like is when I end my trip on a downhill or slightly turned it’s hard to get this towbar off of the pintle hitch by myself, but I have done it every time with a little back and forth moving of my vehicle.

I am using this on the front of a UTV to pull around so it is plenty strong for that and is working good. I ordered the pintle version so that I could fabricate a clevis style hitch and use a hitch pin to pull behind a pickup or tractor. I only gave 4 stars because the latch on the left sider sometimes has a hard time latching. I don't know if there is a way to adjust the lock or not.

The tow bar that I purchased has so far been great. I own a concrete mixer truck and I work it in different towns all over the country and in order to bring the Mixer truck and the pick up truck it requires my blue ox tow bar. In 2017 I towed my 2013 ram 2500 behind my 1998 peterbilt Mixer truck from Los Angeles to Las Vegas then from Las Vegas to durango co. Then to Blythe ca. Where my current job is. So it's done me well all year

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Overall good product but once the arms are locked out, all you can do if free them to move a little. You cannot retract them and I guess that is due to the 20,000 tow capacity. If you line up the vehicle to tow by yourself, this can take some time to get it right so you can get the Pindle ring and tow bars hooked to the vehicles.

Having used Roadmaster products for years imagine my surprise when after using my new hitch for only a month the right arm came apart while towing my car. I happened to be looking at it and was able to coast to a stop during a slight uphill grade which prevented my car from any further damage. As it turned out the bolts which hold the arms on had fallen out. Why I don’t know. I was able to use a temporary pin in the slot which allowed me to get to a hardware store where I replaced ALL the bolts holding both arms with grade 8 bolts and nylon locking nuts. The arm slid on the road, ground down a small corner and scuffed the paint but did not compromise the integrity of the hitch. The design works flawlessly even if the quality control could use some closer monitoring. All in all it’s still a great product. As you can see from the photos I doubled up the nylon locking nuts and have had no problems since.

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I was very happy that it only took 3 days to receive my order once it was placed. Joanne who helped me in placing my order was very courteous and professional and made sure all my needs were addressed. I look forward to working with Joanne and the etrailer team again in the future.