# 1
Solera RV Slide-Out Awning - 97" Wide - White
The slide topper was straightforward to install and has been working perfectly. We hardly even think about it! The real story here is etrailer’s customer support. When initially purchased, a longer topper was actually shipped to us but I didn’t even take it out of the box for months- so I did not catch the error for quite some time. When I finally went to install, I realized the error and contacted etrailer. They absolutely went *above and beyond* , despite the length of time that had passed, and helped facilitate every aspect of returning the first unit. They shipped the replacement to rendezvous with us as we had started to travel. I cannot say enough good things about how well they took care of us.
Great awning for the slideout on my Forest River Gray Wolf. I wanted to protect the top of the slide out since we go to an area that has a lot of pines trees. It did a great job all season and kept the top protected. I'd go up and clean it every month or so but otherwise very little maintenance. Thanks to etrailer for a great deal and easy installation videos. I'd suggest having someone help; I didn't and it was challenging at time. Otherwise great product and experience!
# 2
Solera RV Slide-Out Awning - 97" Wide - Black
Delivery went well, slight damage to tube, contents were fine. Install was pretty simple, following video from etrailer. Very pleased with quality of topper n look of it on our Camper which is a 2021 Keystone Passport. I've ordered a few things from etrailer n haven't ever had an issue.
I am not sure whose fault it was, but it took about 3 months for my order to be completed. It was backordered initially, which is fine, but somehow shipped two weeks early. I get ready to install and realize the awning rail, and half of the screws are missing. It appeared to be an open box item, or maybe items taken, and sent to another customer. Customer service was great, (through the whole process, keeping me informed) and they requested the missing parts, which were also back ordered. Two months later, the parts become available and they ship me another slide topper, with the awning rail, but missing all of the screws again!!!! This required another order to be placed for the screws, which took almost two weeks to arrive. I then needed to return the extra awning with the freight company, which was aggravating because they kept canceling/rescheduling dates. Finally got it all installed which took about an hour. The slide topper looks great now that it’s finally installed!
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