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Average Customer Rating: 4.8 out of 5 stars (58 Customer Reviews)
The BEST CUSTOMER SERVICE I have ever experienced!!!
A friend asked to borrow our Thule 5-bike hitch for their summer vacation...as I pulled it out I realized it was missing a bolt. I found etrailer on line and called their customer service...They were amazing ...expedited the bolt the same day :)
This goes with the Replacement Hitch Bolt for old Thule Bike Racks. Make sure you get the lock washer too.
Lost the original, older style bike rack lock, pin and washers. Perfect replacements. Bought a second set of everything just in case. Excellent service and the wb site was very easy to use.
The extension towing mirrors I ordered are just as advertised. If it weren't for the small clips that lock them on the existing mirrors, you would never know they weren't factory originals. It only takes seconds to install or remove them. I haven't had a chance to test drive them yet, but from the fit, I don't think vibration will be a problem. They got here much quicker than I expected. All-in-all a great buying experience, good price and quality and fast delivery and regular communications.
Exactly what's I needed and came in prefect time ahead of my trip! This is the only place that's had what I needed and was able to get it to me within a very quick time span! Thank you so much! I did interact with customer service they were very friendly and helpful and got my probalem solved within 5 mins!!! Thank you again
As described, quick shipping, purchased for second Thule threaded pin and lock assembly to keep in second vehicle. Very happy with etrailer.com
Exact replacement of the OEM part that I somehow misplaced. Now we can use our Thule bike rack again. Simple transaction that arrived on time.
Quick, easy, reliable and fast shipping. Thank you. Exactly what I needed and much better than the manufacturer direct $40 parts fee!
Alex M.
7/20/2015
Still working. Keep it tight or wobbling racks will strip the threads again.
This is the exact fit for my thlue bike rack. Delivery was on time.All the items arrived as expected. Great customer service.
The replacement part was just what I was looking for, could not find it anywhere else. Works like a charm. Excellent turn around time. I would highly recommend etrailer.com
I received the product as advertised and promptly. Although I thought it would include a lock washer and it only included a flat washer.
Great replacement pin at a terrific price. Very satisfied with this purchase.
Right part with quick delivery
This should work
The website made finding my product very easy. ETrailer shipped my products right away and had excellent customer service.
This item fits the replacement bolt fine but not know it the correct bolt
Exactly what I needed! So grateful and very timely! Thanks a bunch. ~k
Kathy M.
10/15/2018
Thanks for the follow-up, George. Thule products always ROCK!
great service. Thank you etrailer.
Fits great on the threaded pin that I bought here.
Exactly as ordered
Nels
11/7/2018
The product has worked well
As ordered and fit perfectly
Perfect
Debora
8/25/2021
Perfect fit
Everything working as expected one year later. No cracks or breaks. Great customer service and fast replies to emails. Thanks
Easy to find the parts I needed. I like that the site suggested parts used in tandem with what I was ordered - so helpful. Product looks just like the original product. Thanks
Lifesaver
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Paz
6/25/2018
Still working great a year later thank you again