Replacement Step Frame for Kwikee RV Electric Steps - 25 Series - 24" Wide

The 3-step frame arrived today in great shape - though the box was shredded and covered with clear packing tape. The UPS driver asked if I wanted to check it out and I could refuse delivery. I laughed, said all the reviews said the item was fine even with the ripped up packaging. Now to watch the YouTube video and figure out how to install this.1282348

by: Zargon04/26/2020

Whilst I cannot fault etrailer, their service and delivery of product is quite good.
There were some issues with this product I ordered from them.

First off it came without critical parts, the linkage between the motor gears and the step, making it useless out of the box. Secondly, it was supposed to be a clean swap between the old 2 step that I removed... but turns out it was NOT the same bolt pattern. I had to WELD additional metal plates to the new step, drill the holes for the appropriate bolt pattern and only then, was I able to affix the 3 step model to my RV. In addition, after much consulting with the manufacturer of the step, it turned out that the motor had been wired incorrectly and I had to switch the polarity of the motor for the steps to function properly with the door and the switch that allows the steps to STAY down whilst camping and still be able to open and close the door.

Let's just say... it was extremely problematic getting this product installed and made to function properly.786463

I ordered these 3 steps without the motor to replace steps I trashed while backing up. The previous steps were almost new when I trashed them, so I decided to try to just replace the steps and move the electronics & motor to the replacement steps. The ones I bought from etrailer were listed as "used" due to scratches & scuffs, making them about $140 less than the new ones. When I received (in about 3 days) them they looked new with a few chips out of the paint. I moved the electrical stuff over and positioned them under the coach. They are really too heavy to install without a lift or extra person, but I was able to get them aligned and a nut started ... so they were on the only remaining issue was the bolt that actuates the steps needed to be inserted. This requires one to use the door to auto retract the steps (a little) to be able to insert the bolt. I was able to close the door while under the coach allowing the mechanism to come in far enough to get the bolt in and unplugged the steps to stop them from going back out. The steps look and operate as NEW!!! The etrailer staff are very professional and helpful and quick to follow up if needed. Top notch service and excellent discounted product. Thanks,457989

the steps we ordered were just right, so easy to install.....and the price was so much lower than the place we usually buy our rv items....450915

The 22 x 8 bolt pattern was not exact. I spent 3 hours yesterday and couldn't get it. I will try again today and if I still can't get it, I will have to return.715721

Am a new account with them and so far they have been a real asset to my business.... They seem to stock and have anything and everything I have needed so far and ship them fast..... From Edward A to Melissa A she is very knowledgeable and helpful with great people skills.580595

by: Johnson,11/16/2022

1469913

by: David02/21/2019

Fast delivery,easy to install great price,works great606933

Box was a bit torn up, but looks to be in fine shape. Tomorrow I get to put the steps in place. 771407

Just got today. Was very fast delivery. Although the packaging was mangled800452

1325747

Review from a similar Kwikee 25 Series in Accessories and Parts

DO NOT USE etrailer. Horrible experience and poor customer service. Two sets of steps were shipped damaged after specifically asking them to package there products better. It took them forever to reship the second set and I had to follow up with them each time and several times, 30-45 minute wait times every time you try and reach their customer service. I'm not kidding, 30-45 minutes to reach anyone. I finally had to cancel the order after five weeks of dealing with this mess. After two more additional weeks of not receiving a refund, I had to call them back again. Come to find out, they did not cancel my order like I asked. They wanted me to wait another 8-10 days for a refund because of another one of their mistakes. I finally had to DEMAND to speak with a manager and DEMAND a refund and they almost didn't give it to me. Seven weeks of dealing with their incompetence; UNBELIEVABLE!!!!1317254

Review from a similar Kwikee 25 Series in Accessories and Parts

Thanks for getting the steps here on time, there installed and we leave in two more days for a five week trip. They fit right in place of the broken set. The box they were shipped in was tore apart when they arrived, but everything was still OK. thanks again1098672

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Review from a similar Kwikee 25 Series in Accessories and Parts

very easy unplug unbolt old unit bolt in new unit and plug in. works great1474954

Review from a similar Kwikee 25 Series in Accessories and Parts

perfect fit for my 2007 Jayco Seneca!! Customer service was awesome, Kate F. was so helpful with my questions!! Thank you!!1361891

by: Howard R09/10/2020

Review from a similar Kwikee 25 Series in Accessories and Parts

The steps were easy to install with all the original mounting points lining up perfectly. I unplugged the wiring from the old steps, removed the bolts and was ready to begin installing the new steps. With the aid of a jack, the new steps were lifted into place and the mounting bolts installed. Then I plugged in the wiring and the new steps worked perfectly. After a year of use, they are still working great.876550

Still working great.

Howard S - 09/10/2021

120695

Still working great.

Howard S - 09/10/2021

120696

Review from a similar Kwikee 25 Series in Accessories and Parts

Perfect fit, exact replacement for my damaged stairs. Installed in about an hour and a half, plugged it in and works perfect. Excellent price, quick delivery.1359744

Review from a similar Kwikee 25 Series in Accessories and Parts

Right equipment was sent with no defects. Great service!1393268

Review from a similar Kwikee 25 Series in Accessories and Parts

replacement step,removed and installed new step in about 2 hours works GREAT!!!1022055

Good Item,perfect fit

James - 04/27/2022

137787

Review from a similar Kwikee 25 Series in Accessories and Parts

Package was delivered destroyed, steps were a little beat up but we we in a hurry to get them installed and to leave on a trip.1441251

Review from a similar Kwikee 25 Series in Accessories and Parts

The step is everything i wanted. The tracking of the product is excellent. The box the step came in was completely destroyed that proves steel is stronger than cardboard the step unharmed.1247155

Review from a similar Kwikee 25 Series in Accessories and Parts

Love the steps. I've bought quit a few things through etrailer and I appreciate you.1291998

Review from a similar Kwikee 25 Series in Accessories and Parts

Could not believe how fast the service was Order on a Thursday afternoon and received before noon Saturday. Haven’t installed yet. But not worry about any problems just replacing a 2 step with a 3 step model. Thanks for your excellent service1314825

by: Mike 10/27/2021

Review from a similar Kwikee 25 Series in Accessories and Parts

Thank you, was pretty easy install with only one call to Tech Support. It works great just like the last one, but now with the upgraded electrical system. Thanks again for making this installation simple considering it was replacing an old 2007 unit.1189224

Review from a similar Kwikee 25 Series in Accessories and Parts

> The Kwikee Electric Steps arrived in excellent condition Via UPS. The internal packing was minimal
> so it must have been a smooth ride as the box showed no signs of damage.
> The weight of the step assembly makes the job look to be more intimidating than it really is.
> Start by removing all power from the affected circuits, after extending the steps fully.
Disconnect all wires via the connectors as well as the green ground wire that fastens to the chassis.
> Extending the steps allows easy access to the four 9/16 in nuts/bolts that secure the base plate to the
> RV structure. I supported the weight of the assembly with a common brick at the center of the middle step
> as the extended steps began to droop as the bolts released tension on the mounting plate.
> The outer step will touch ground first as things begin to droop and the remainder of the weight will be supported
> by the brick. No drama but be careful if things look less than stable.
>
> Now this next part requires checking what the Vehicle Up fitters did when mounting the original step assembly.
> In my case, Fleetwood modified the mounting hole arrangement. Standard configuration mounting holes are 22 inches
> by 8 inches. Fleetwood left the outer mounting holes as stated but assumed a somewhat random spacing of 9 1/4 inches in
> the other dimension, thus requiring that a slot be fabricated. Air powered jigsaw and a Dremel Tool made short work
> of this. Warning here is to be certain of the mounting centers before starting the second half of the job.
>
> This next part was almost pleasant. I used a hydraulic floor jack with a buffer section of wood to prevent scratches
> Balance the step assembly and buffer on the jack as you roll the jack under the RV. Center the approach by eye
> and marvel at the four bolts peaking through the mounting holes. Raise the jack and position the bolts as you go.
> Finger tighten the nut/washer at each hole finger tight. Release the jack and let the steps hang loosely. Reconnect
> the wiring checking that the loose hanging wires will clear all moving parts of the mechanism and extend the steps
> under power. You can now proceed to tighten all the fasteners in sequence to gradually raise the steps to the final
> position.
>
> This job was a replacement/repair and was a true Plug n Play operation. It all worked as expected, first time. Nice!954277