I looked at the "What Others Are Saying" thread of messages to etrailer and seriously wondered whether all the praise was a marketing gimmick. After making and receiving my purchase I'm happy to report the praise I read wasn't hype. Etrailer had the absolute best price I could find for the item I wanted. They communicated via e-mail every step of the way, and my towable bike rack arrived on my doorstep before I even had the chance to check it's shipping status. Much thanks to etrailer. Mark, Oak Park, IL
