We ordered a hitch and bicycle rack on Saturday. We received an e-mail on Monday indicating they have received my order. On Tuesday, we receiving another e-mail including that the products were shipped to us with the tracking # (UPS Ground). Then, on Friday, we've received them. We mounted everything on Friday night, and had a great bicycle ride on Saturday! Yes!!! Thanks to etrailer.com!!! Yumi, Royersford, PA