|
Satisfaction
Guarantee
Within
60 days of receipt of your shipment, you may return any new, unused item
for a full product refund. No questions. Simply contact our Customer Service team for a return authorization number. They will give you instructions on packaging your return and the best address to send your package for quick processing of your shipment. Items covered by our risk free guarantee never have a restocking fee unless the complete item is not returned or it has been used.
If
your shipment arrives and is missing any parts, no problem. Just contact us within 5 days of the receipt of the order. We will have the replacement items shipped to you from the quickest source available, using the same expedited shipping method you used for your original order.
Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for
the items.
You can also cancel unshipped items. Contact our Customer Service team at 1-800-298-8924 to find out more about how to cancel your order.
Refunds
We will notify you via e-mail of your refund once we have received and processed the returned item. Please allow 14 business days from
the date we receive your shipment for the processing of your shipment and
the credit back to your account that was used for
the original purchase. Actual shipping and handling charges will be deducted from
the product credit unless the return is a result of our error.
Packing
and Sending Your Return
Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.
Send the package to the following address:
etrailer.com
1507 East Highway A
Wentzville, MO 63385
Problems,
Questions, Suggestions?
If you have any problems with your order, please don't hesitate to
Contact Us online or toll free at (800) 298-8924. | 
