It took me longer to find my wrenches than it did to install the trailer hitch !! The instructions were good and ease of installation suprized me. The package came promptly with e-mails advising the progress of my order and it was at my door when predicted. Being that my tools are a mess, I wish it had come with a 1/2" drill bit (I would have been willing to pay extra for it) so I wouldn't have had to go buy one. Two thumbs up for price and ease of install !!