I would like to thank you for your customer support. I looked for this hitch at a local dealer and the prices was double your cost. I also wanted to buy it from a local dealer because I have someone to talk to, but now that I have used your web site to order this part I am so happy. When I got the email with the tracking information I could see where my pack was with just a few clicks of the mouse. Thank you and I do like your customer service.