A couple months ago, I ordered a hitch & bike rack for my new 2005 Saturn VUE. Everything about the order was fast and easy. When my father bought a 2006 VUE, he wanted the same hitch, but it was not listed on the site. I contacted customer service and quickly received a response informing me that they were waiting for details on the new model. The next day I had another email saying it was available, less than an hour later, my order was placed and I had a "shipped" email. Outstanding service!