The order has been shipped from our Missouri warehouse. Usually if the tracking number states "Billing Information Received", the UPS label has been wrinkled or scratched, preventing UPS from being able to scan the item. When this happens we are not able to view the progress of the package, but they are still manually sorting and shipping the package. Please contact us by email or call 800-298-8924 (Monday-Friday 7am-8pm, Saturday 9am-5pm and Sunday 12pm-6pm Central Time) and we would be happy to tell you when you can expect delivery.
We offer shipping by Priority Mail for delivery to a Post Office Box. We only recommend the use of Priority Mail for shipment to FPO or APO addresses. Due to postal regulations, shipping is not available on some items. We recommend UPS shipping to a work or neighbors address in most circumstances where a P.O. Box is the only valid shipping address.
We can ship orders to an address that is different than the credit card statement billing address. When placing your order simply enter your shipping information on the left, under the Ship To: heading. Then if the credit card billing information is different you can fill in the section on the right under the Bill To (If Different): heading. You must provide the billing information exactly as it appears on your credit card billing statement. Please allow additional time for us to process your order due to the additional security steps required.
We have a Will Call Center located at 1507 East Hwy A, Wentzville, Missouri. Customers should call and place a will call order before coming to see us. Our Will Call hours are as follows:
Also, we do not allow customer pickups of products at the warehouse locations. The warehouses are shipping locations only and product availability varies by warehouse. Your order will be automatically routed for efficiency.
Many of our products can be shipped from a warehouse in Ontario, Canada. For all other shipments originating from the US into Canada, the quoted shipping costs does not include all brokerage fees and duties. Taxes are not included. To check the availability of a product in the Ontario warehouse, please contact our customer service team at 800-298-8924 (Monday-Friday 7am-8pm, Saturday 9am-5pm and Sunday 12pm-6pm Central Time). All prices on our site are in US Funds. Your credit card company will convert the US charge to Canadian.
Currently, we ship only to the United States, Canada, Puerto Rico, the Virgin Islands, Guam, and FPO or APO addresses. Both the shipping and billing address must be an address in the United States, Canada, Puerto Rico, the Virgin Islands, Guam or a FPO or APO.
Step A: Simply click next to the item you want to purchase.
Step B: Once the item is in the cart you will be able to check the cost of shipping by clicking on Calculate Shipping.
Step C: Enter the zip or postal code of the shipping address.
Step D: Click on the Calculate Shipping button to view your shipping options. After clicking Calculate Shipping, all of the shipping options that are available to you will be displayed.
You can also see the shipping options by clicking on the cart in the top right hand corner of the screen. Clicking on the cart will take you to the checkout page where you can view details of your cart's contents and calculate shipping charges.