We only collect sales tax on purchases shipped or billed to a Missouri address. Duties, taxes or brokerage fees to a non-US address are your responsibility. Use tax laws vary by State. If sales or use tax is collected by your State on internet purchases, it is your responsibility.
We accept payment by Visa, MasterCard, Discover, American Express, and ATM/Debit cards with the Visa or MasterCard logo. We also accept PayPal and Google Checkout.
Within 60 days of receipt of your shipment, you may return any new, unused item for a full product refund. No questions. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error. Simply contact our Customer Service team for a return authorization number. They will give you instructions on packaging your return and the best address to send your package for quick processing of your shipment. Items covered by our risk free guarantee never have a restocking fee unless the complete item is not returned or it has been used.
If your shipment arrives and is missing any parts, no problem. Just contact us within 5 days of the receipt of the order. We will have the replacement items shipped to you from the quickest source available, using the same expedited shipping method you used for your original order.
Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.
You can also cancel unshipped items. Contact our Customer Service team at 800-298-8924 to find out more about how to cancel your order.
Problems or Questions?
If you have any problems with your order, please don't hesitate to Contact Us online or toll free at 800-298-8924.
We will notify you via e-mail of your refund once we have received and processed the returned item. Please allow 14 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.
Packing and Sending Your Return
Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.
Send the package to the following address:
1507 East Highway A
Wentzville MO 63385
How do we protect your information?
etrailer.com stays on the leading edge of today's technology when it comes to protecting your personal information. We use rock-solid encryption technology and Secure Socket Layers (SSL) in all areas where your personal information is required. For your protection, etrailer.com is certified by VeriSign. This is your assurance that our site is authentic and that we're employing SSL security. Access to your personal information is also restricted within our company to provide maximum security.
Who can see my account information?
Only authorized sales, customer service and accounting personnel have access to your account information.
What about cookies?
We use our huge buying power to offer the lowest prices. If you have found a lower advertised price with the same item in stock, we would like to know about it. For your help, we will refund you 110% of the difference in the delivered price (cost of product plus shipping/handling charges) within 30 days of your purchase. This offer is valid on the identical product and model number. We can not honor competitor close-outs, liquidations, rebates, free-with-purchase offers or auctions.
Simply contact us. Include your order number and a link to the website where you have found the lower priced in-stock item. We will issue a credit to the card that was used for your purchase for 110% of the difference in the delivered price.
It is that easy.
Thanks for being an etrailer.com customer and allowing us to offer the lowest prices.
It is not just a pledge. It's a promise.™
Our will call center location is:
1507 East Hwy A, Wentzville, MO
Our will call hours (All Times Central) are:
Monday - Friday: 8 am - 7 pm
Saturday: 1 pm - 5 pm
etrailer.com is committed to protecting your privacy. The information we collect is to ensure secure ordering and to provide a more personalized shopping experience. You can help us protect your privacy by not sharing your user name or password with anyone. If you have any concerns, comments or complaints, be sure to contact us.
How much information do I have to give?
We only collect the information needed for secure ordering and customizing your experience.
If I'm just browsing:
If I've found what I need:
We collect name, address and payment information, although credit card numbers may be phoned in as an alternative.
What are you going to do with my private information?
We require only the personal information that is needed to safely process your order and for contacting you about your purchase. It is used exclusively for that purpose.
Will my information be given to another party?
Your personal information is not shared with any other party.
Do you purchase information about your customers from other companies?
What about e-mail?
etrailer.com does not send unsolicited e-mail. NOTE: Your customer service representative may occasionally send you promotional or product information. If you do not want to receive such e-mails, simply let your representative know.