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800-298-8924
Monday - Friday: 7 am - 8 pm (all times Central)
Saturday: 8 am - 6 pm
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UPS Holiday Schedule

Nov 26th UPS closed, no shipping or delivery of packages
Nov 27th Delivery and Pickup of air packages only, ground transit closed
Dec 25th UPS closed, no shipping or delivery of packages
Dec 31st Delivery and Pickup of air packages only, ground transit closed
Jan 1st UPS closed, no shipping or delivery of packages


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Please call customer service at 800-298-8924
Monday - Friday: 7 am - 8 pm (all times central)
Saturday: 8 am - 6 pm

Mailing Address:

etrailer.com
1507 East Hwy A
Wentzville, MO 63385

etrailer.com Warehouse Locations

  • Wentzville, Missouri (HUB)
  • St. Charles, Missouri

Shipping Locations

  • Concord, Ontario
  • Taylor, Michigan
  • Chesapeake, Virginia
  • Lakeland, Florida
  • Dallas, Texas
  • Fresno, California

Note: Not all products ship from all locations.


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Satisfaction Guarantee
I ordered my hitch Hidden Hitch for my Toyota Sienna Van on a Monday and it was delivered on Friday. It was professionally packaged and all the parts were included. The package the bolts came in were taped inside the receiver for the hitch. I was able to install the hitch in about an 1 hour by self. I did not have to lower the muffler, as there was enough play in the rubber hanger to allow me to maneuver the hitch into place. The hitch then sat on top of the muffler, which allowed to secure it with one of the bolts. I then went to the other side and was able to lift the hitch and get another bolt in place. I did have to use a small breaker bar to help me line up the last two bolts on both sides that are closest to the front of the van, but this was no big deal. The use of ramps to raise the van and a floor jack to lift the hitch would have made the job easier, but I was to lazy to go down and drag them up from the basement. You also need to careful that the bolts are lined up properly, because I can see how you can easily cross thread them as they are a tight fit. My experience with etrailer was fantastic and I would with out hesitation recommend this company.
Jeff, Aston, PA