Customer Feedback and Reviews
viewing 1 - 150 of 29698 customer comments
I ordered the hubs, they shipped quickly, and arrived promptly through UPS, double-boxed and undamaged. They fit well. The only recommendation I would make not E-Trailers fault is to recommend or suggest that, if used, buyers order spindle nuts and spindle nut caps when ordering new hubs. They are cheap and should be replaced with the hubs. Otherwise, you could spend a lot of time trying to find them locally as they can be easily overlooked in the parts ordering process. In closing, it was a great on-line experience.
Chris - Linwood, NJ
etrailer.com is a very good place to order trailer parts.
Donnie - Indio, CA
Fast shipping, great support and super product ion. What else can I say?
Robert - Jamison, PA
Very fast service. Very pleased with product. Exactly what I wanted to replace the lights on my trailer. Thank you
Dennis - Marana, AZ
Associate was very helpful and knowledgeable, and had a sense of humor to boot. I would recommend etrailer to anyone.
Ted - Lake Geneva, WI
The part was exactly as described, arrived on the expected date, and was what I needed. Thanks etrailer.com.
James - Nevada, MO
Fast service, so far easy web site and like all the shipping options
Joseph - Sheppton, PA
Janice A. Was the representative I spoke to and dealt with in my search and purchase of my cargo carrier. She was extremely knowledgeable of the type of cargo carrier I needed, was very polite & informative and a real pleasure to deal with. If I find myself in need or want of any other products Etrailer carries Ill be sure to order from you all. I also could not get over how smooth ordering my cargo carrier was and was shocked at how quickly it was delivered to my door. Thank You Janice A.
Randy - St. Louis, MO
Kelly female was so generous with her help to me with what was thought to be going to be a horror story finding what I needed, turns out, because of her, a piece of cake. This is the gal to do your training ! Thanks to her I feel thankful I called your company for help!
Roy - Washington, DC
when I was looking up plows for my truck this one looks like the best one for me.I called k2 plows and talked to Titus T he help me with what I needed Ive got the hitch first it happened to be the wrong one but they made it right and sent me the right one then the plow came in I put it together took me several days but I just took my time at it I had a couple problems with it but if I would have read the instructions I would have took care of everything now the plow sitting in the garage waiting for snow hopefully I dont have to use it but if I do its their excellent plow. I would also like to thank Gina D an assistant on the phone that helped me through a lot of things.she went above and beyond her job in making sure that I got the right parts and followed up with phone calls thank you.
Pete - Grand Island, NE
I have ordered from terai let twice. Both times they had what I needed at a good price. Quick filling and shipping of orders. Will use them again for sure
Gene - Cumming, GA
ETrailer is an excellent choice for trailer parts. I have purchased from them many times and really like the value and fast shipping. Have recommended them to friends who also have purchased from ETrailer with good results. Keep up the good work. On a scale of 1-5 I rate them a 5.
Peter J - Stuart, FL
Great service, great hitch. The video made the installation simple. Thirty years ago I did RV work for a living, the new no drill hitches are a fantastic improvement. The install on a 2014 jetta took about one hour, and I wasnt rushing. If I need anything else, this will be a one of the first places I look. Thanks.
James - Pocatello, ID
Very helpful, great service and super fast shipping.
Bob - Goodyear, AZ
We were able to find the hitch we needed and got it ordered. received the hitch in a reasonable time. Was able to track it through the shipping.
Colleen - Tallahassee, FL
sales people are very helpful and very patient with us. thankyou for your great service
John - Pleasant Valley, NY
These people are the absolute best to deal with.
Wiltz - Fairhope, AL
This has been a completely satisfying experience. Your website is fantastic. The videos are very helpful and Renee was a real pleasure to speak with. Im very impressed.
Donald - Clemmons, NC
Great people to work with ! They know their products and have great prices. Thank agin for your help with my 2014 ram
Larry - Ocala, FL
Great service fast shipping! In the future I will definitely make more purchases through them!
James - Eustis, FL
fast shipping. fair pricing
Christopher - Delmar, NY
Im very impressed with the service from etrailer.com. I ordered a relatively small item, a 7-Pole electrical connector for my pickup, and its a good thing I called them, because I could not seem to get the order done on-line. I called and talked with Marcia, and she led me through the entire order. It is on its way only about one hour after the order was placed. Ive ordered many things from them and have been pleased every time. Jim
James - Jackson, CA
I cant believe how quick my hitch was shipped! Thisll get my snow plow up and going fast! Thank you etrailer
Douglas - Bluffton, IN
Great service and products. Called the order in and the rep was the best!
Alden - Branchport, NY
I just finished installing the cross bars no trouble what so ever they look great no wind noise I,m very please with them I would recommend them to anyone
Antoine - Palm Bay, FL
Great price on wiring harness for my truck
Robert - Willow Spring, NC
Like always you have what I was looking for at a very good price. What made it better on the two past orders you offered free shipping. You always ship orders out quickly. On the current order I received a Email that my order had shipped in less then 3 hours. Very good job. You will see orders from me in the future.
John - Cross Lanes, WV
Excellent website - well organized - easy to navigate. Very responsive to order placement, great delivery.
Michael - Toronto, ON
I do alot of ordering for work and this is the only company that keeps me up to date with shipping dates as well any delays in shipment. If any I can always count on etrailer.com Awsome service.
Sandra - Stanfield, AZ
Great service. Ive placed several orders with Etrailer and have always been very satisfied. Great service and prices. Cant go wrong with Etrailer!
Barry - De Water Gap, PA
Amazing service, great prices and quick shipping!
Ben - Miami, FL
Fast service and good description Already did a dry run easy to install Will see in the cold later Thanks Randy
Randy - Destrehan, LA
Good products, great prices, and fast delivery! Dunno how it could be any better.
James - Mountain Home, AR
they are great to deal with very helpful order shipped the same day i will diffidently be a return customer
Frank - Wilmington, DE
George, you and your crew are the best. As a company, you get it! Absolutely the best communication, price, fastest shipping, customer information and support. I have made two purchases and I impressed with your service. I believe you all must have a super staff who cares and a great corporate culture. Keep up the good work. You are my go to company for my Xterra. Its been a pleasure dealing with etrailer. Ill be back anytime I need anything. Thank you very much, Jim
James - Roanoke, VA
What a pleasure to have pleasant people answer the phone and handle my order quick and easy
Terrance - Pomona, NY
I was able to install the hitch without a hitch. No problems
Wilbert - Los Angeles, CA
mark was great to deal with helped me all the way to get what i needed,, thanks
Tripp - Mount Olive, NC
Ive been a director of food and Beverage for over 35 years.... Rarely have I come across t he Competence of Juanita. She had A great phone demeanor, knowledable Of the parts I needed, and relaxed!! She made ordering easy!!
Steve - Encinitas, CA
I purchase my pack em rack last spring. I was provided 4 locks at the time of purchase. I like having one key for all the locks. Its very convenient. I misplaced a couple of locks, so I ordered a replacement set a couple of weeks ago. The locks were on back order for about 10 days which was absolutely no problem whatsoever. I have locks in place now, but I have to use more than one key. I received my new locks yesterday. Im looking forward using just one key for all my locks. Rebecca provided outstanding customer service. Thank you. I would recommend etrailer.com for all your trailer/towing needs?
Daniel - Birmingham, AL
Received order every thing look good.My rv will be very bright no more light trouble Thanks e-trailer .They sure help me. Thanks Donald
Donald - Mims, FL
Knowledgeable sales person. Prompt help. Super speedy delivery 10 minutes ago.
Eckart - Mtount Pleasant, SC
i have used e-trailer twice...have had great results and talked to a very polite staff.
William - Greentown, PA
very fast on shipping item
Gary - Elizabethtown, KY
Everything as represented. Product installed easily. Fast delivery.
Noah - Tucson, AZ
Had ordered online and had a very positive experience a couple months ago. Was coming through St. Louis on the way home from a business trip today and stopped by the warehouse. Staff was very helpful and picked up a few things I had been considering. Thank you for the great mid-west customer service, good products and a fair price.
Chuck - Paris, MO
I was impressed so far as Niki was verry helpfull not like the other company I have delt with. I atleast have gotten a tracking number although she had told me that it would take 2 weeks to get it sent out with in the hour I got a conformation number and saying it was being sent out. Like I said so far a good experience. But we will see after the other company we will see if and when it gets here as im kinda leary with this online ordering now. So far yes I would recommend this company to a friend.
Rick - Fort Myers, FL
Not sure what Customer Service training you offer at etrailer, but Julie H should be the poster child for what you are looking for in a finished product. My initial introduction with her was to handle a return that was longer than I would have liked. Julie handled the situation with speed and professionalism. Due to the handling of this situation, I decided to get a credit for my return instead of check sent. This credit turned into a $200 order for etrailer instead of sending out money. My compliments to etrailer and especially Julie. If I was in the MO area and needing to hire more CS personal, I would try to steal Julie.
Chris - Cornelius, NC
Great produce, easy install, speeding shipping
Rick - Rapid City, SD
Merchandise was promptly shipped, received and installed w/o incident, and for a good price. Im pleased.
Ted - Clermont, FL
Good quality. Fast shipping. Excellent help from Jan on the phone solving a problem. my fault
Alan - Springvale, ME
The best site for all trailer needs. Everything fit perfect.Thanks
Patricia - Hicksville, NY
You guys are great ! recieved my order in less time than I thought. Great service and Vince was great to work with. Thank You !
Paul - Livermore, CO
Prompt shipping and quality product.
William - Coram, NY
Excellent! Jan did a great job!
Dan - Leicester, NC
Javier - Moreno Valley, CA
Website was easy to navigate and find everything I needed. Also the customer service was friendly and very helpful.
Richard - Churubusco, NY
Very good experience. thank you
Damien - Morro Bay, CA
Received my hub and bearings within 3 days. Escellent service, plus I saved $20. Thanks.
Tom - Winchester, IL
I ordered a hitch and carrier for an upcoming trip. Ricky from etrailer called me up the next day to alert me that the units I purchased did not match. He was very friendly and to the point. We fixed the compatibility issue quickly. The carrier and hitch arrived in a timely manner and with all advertised parts. The combo did great on a 2000 mile drive. Im very happy to have experts like Ricky to help make my holiday a success.
Bobbie - Mill Valley, CA
etrailer.com has had the products I need for my job and home needs. The website is very user friendly and shipping has been extremely fast with awesome communication.
Steven - New Orleans, LA
Very impressed with the knowledge of the equipment ordered. Very professional, knowledgable, and proficient throughout the ordering process.
Michael - Cape Coral, FL
Product shipped quickly with no issues and was just as advertised.
David - Chandler, AZ
Have ordered from etrailer.com many times. I got my order within 48 hours from the time I ordered it which is awesome. Cant beat the prices.
Justin - Tallapoosa, GA
I ordered a trailer jack, sidewinder type. Great product and fast shipping too!
Chester - Douglasville, GA
As usual with etrailer, shipment was speedy, well-packaged, and as advertised.
Harold - Pittsfield, MA
Excellent experience with etrailer - the information on the website enabled me to the right item for my vehicle, and the item arrived quickly.
Jim - Annapolis, MD
Reçu sans délai, tel que prévu
Laurent - St-lambert, QC
Great product .Fit perfectly . Fast shipping.
Alex - Toronto, ON
Delivery is to slow. Delivery date of 11/21. That is like 6 days. On Amazon I have been getting orders same day or next day. Same day $5.99. Next day Free. I just order something tonight and will have it by 5pm Saturday. It appear they are also delivering Sunday, because last week I ordered on Saturday and receive Sunday. Would I shop with you again? Only if I can not get it on Amazon or locally.
Charles - Moreno Valley, CA
Fast shipping and great product instructions. Thanks!
Jason - Delphi, IN
Cant believe it shipped already. Good job. Will recommend you to everybody.
John - Columbus, NE
Customer service people were diligent in researching and verifying the rail kit needed for my newly purchased RAM 2500. Very helpfully. No other web based supplier nor local retailer was able to resolve the issue.
Ray - Belmont, NY
Fast shipping,perfect fit!
Bruce - Columbia, MO
return customer for a reason. have communicated with reps over the phone and via email multiple times and they are always prompt and helpful.
Max - Waipahu, HI
Was very pleased with the fast service and available parts.
Jerrold - Rumford, ME
Really fast shipping times. Thank you! I ordered some very nice lights at a reasonable price.
Marvin - Blythewood, SC
etrailer has a large choice of inventory of items, that I can not find locally. The item I ordered, is an after market product to fit my towing vehicle. The item was received as per order. The item is of good quality, great design and fits perfectly. I have since placed a separate order for other supplies, that I also cant find locally.
Patrick - Santa Fe, NM
Great job I will all ways use you to get my tow hitch.
Chris - Gaithersburg, MD
This was the second purchase using etrailer.com. The first June 2014 was a Hidden Hitch Trailer Hitch Receiver - Custom Fit - Class III - 2. The first hitch shipped was bent, but etrailer was helpful in replacing it. The second purchase Nov 2014 was a Thule T2 2-Bike Platform Rack. Order was shipped promptly and arrived as expected in 3 days without any scratches or problems. Installation was easy. Overall, I am very pleased with etrailer.com in both their products and service.
Glenn - Weslaco, TX
very good service and fast shippement thanks
Jean - Trois-rivieres, QC
Mike was who helped me. He was a big help and looked for options available to me. Price was also good. Order went smoothly. Only ordered once and dont have enough experience to discuss improvements. For my order, no improvement needed. Thank you.
Peter - Guthrie, OK
Smooth, everything went well, my B&W product was on the porch when I got home. No problems
Barry - Clarksburg, WV
Lighting fast shipping, price is right, helpful order service, what not to like or return to shop again. OK the name brand may not be known as some US brands and they are made in China but they are made to standards and are as good as anything on market. Will return to e trailer when we need parts again. Thanks again
Ted - Decatur, IL
You guys are the best!!! You have the best products,the best service, and the best prices, all delivered to your door. Wow, what else can you ask for. Keep up the great work.
Jim - Rochester, NY
I placed two orders. One Saturday and wensday and received both by Thursday. That is fast !!!!. Kelly took one order and Ricky took the other. They were both very helpful and very nice over the phone.you need to give them both a raise!!! Thank you very much for all your help.
Charles - Indianapolis, IN
2nd purchase. Im impressed with the effort to get it right. Prices are reasonable. They ship quickly. E-mails have a real persons name. Not sure why, but I like that. George J just shipped my stuff that I ordered a few hours ago. Ill keep coming back.
Michael - Saratoga Springs, NY
I found that etrailer offered many units with the same star rating reguardless of price. I purchased a mid range unit and expect it to operate properly.
Leigh - Clarksville, TN
This was the second time I have ordered from etrailer. I am very pleased. Customer service is something that I value. Seems like there are not many companies that care anymore. Etrailer has been outstanding in my opinion. I have received all the orders before I expected to have them. Get to replace the brakes on my stock trailer this weekend. I really thought I would not receive them until next week. Thanks etrailer, Looking forward to my next project.
Randy - Idalou, TX
I have used Etrailer before and I think you have the easiest and most friendly web site Ive ever been to. I love the way it was laid out with your guy, Micheal , already having what I needed ready for me to order. Great personal touch. Very quick.Good job!!
Steven - Pinson, AL
Julie H was very helpful in getting me the part i needed, she also kept me posted on order status as it was a very uncommon part i needed. I would highly recommend etrailer.com for your purchases. This purchase was not a very big sale dollar wise to e trailer but they still went the EXTRA MILE to take care of me !! Rating ***** 5 STARS !!!!!!!!!
Frank - Lake Havasu City, AZ
Renee the lady I spoke with was very professional and went out of her way to help me with my order. Thanks very much Renee they have a great worker!
James - Stonewall, OK
I was extremely surprised to see a response from George so quickly and on a Sunday when I placed the order on top of that. Then as I read Georges response he upgraded me from standard shipping to much less than that. I received the hitch on Wednesday just 3 days. This made a real impression and was quite unexpected gesture. Its really nice to see someone go out of their way. The hitch was as exactly as described. Packed well and all parts are there. I know I will recommend them in the future. Thanks George and have a great Thanksgiving and a Merry Christmas.
Steven - Dallas, TX
Great place to order from. They know their products and are willing to spend time making sure you get the right item.
James - Elmwood Park, IL
3 hours from ordering until it was shipped !!! time warp....
Richard - Ennis, MT
Fast and easy like that you provide updates on traking.
Thomas - Colorado Springs, CO
I was very pleased with the help from etrailer in replacing my damaged 5-Wheel tailgate .The damage was not there fault and they sent me a new one with a free return shipping label .It was a beautiful tailgate other than the dent in it .I have bought several things from them in the past and was happy with there products .
James - Santa Maria, CA
Great and very fast service. received kit a lot sooner that I had thought,everything was in perfect shape no damage. Great and Best Price as always. The Place to shop!! Thanks E trailer. Will use you again!!.
Robert - Dothan, AL
Hands down the best online company I have dealt with. High quality products, outstanding service, excellent communication, and super fast shipping. I will highly recommend this site to everyone.
Urban - Minooka, IL
Great service and help picking products! You guys are fantastic. Thanks so much for making our lab bike trip a success.
Stephanie - Chicago, IL
great fast service I love the videos they are very helpful
Mark - Penfield, PA
The Customer Service Representative, Kim, was extremely helpful to me, both in finding the replacement kits I needed, and also in making sure that they would be shipped to me in a timely manner.
William - Jacksonville, FL
I spoke to a wonderful agent: Nikki and she was probably one of the most kind and patient sales people I have experienced in a very long time! I actually had to go out to the car twice to collect all of the data necessary to place my order. She even waited patiently while I looked through the owners manual for a specific piece of information necessary to complete the purchase. Highly recommend and should have my chains sometime tomorrow.
Bob - Salt Lake City, UT
Always great customer service, love these guys!
Jerome - Lancaster, CA
They email status of my order right away. Ship quickly and nice products. Prices are reasonable.
Lawrence - Las Cruces, NM
It was a good website to used and user friendly site. I like all things you guys got on your website.
Robert - Howe, IN
awesome customer service. Jean P. the person who helped me out via phone and ordering is Top Notch. delivery times unbelievable. just awesome. thank you, Arnold
Arnold - Brea, CA
Very good experience! Shipped same day!
Kenneth - Mount Airy, MD
Bridget was extremely helpful with my order and very knowdgeable about the products. Very pleased!
Brian - Chester, VA
Excellent prices and service!
Russell - Appleton, WI
I have ordered from etrailer twice and have been extremely satisfied with the customer service. I needed a part quickly and they had a very affordable 2 day delivery option and the volume of products that they offer is exceptional. I will definitely order again. Thanks for a great experience.
Jeff - Charlotte, NC
Every time I order from etrailer each sale person has be a great help and checks to make sure the items I order are right for me. GREAT SERVICE.
Clayton - Sweet Grass, MT
Great place to shop for quality products, prompt shipping, excellent customer service. I highly recommend e-trailer.
Robert - Knowlton, QC
I think Susan did a great job! She was courteous. professional, patient, and a joy to work with in ordering my hitch. If my hitch gets here this week, I will be grateful.
Kenneth - Fredericksburg, VA
arrived very quickly, good prices, helpful staff
John - Jekyll Island, GA
Jean with Etrailer went beyond what anyone else would do to get the part I wanted. I am so pleased with Etralier. The price was the best I found! Thank you Jean & I enjoyed the Halloween PXS from the Etrailer Crew. Coleman
Coleman - Elk Grove, CA
Great products and great service. Etrailer is the first place I go for trailer parts.
Mike - San Jose, CA
Easy to buy. Super fast shipping.
Juan C. - Cidra, PR
Excellent communication and excellent service. A good place to do business.
Bill - West Fargo, ND
Ordered hitch and crossbars. Delivered in 5 days for free. Fast and efficient.
Joseph - Hatfield, PA
etrailer is great to deal with. Ordered weathertech floor mats for my sons birthday. They even called my house to tell me they shipped. Ordered tires and rims for my boat trailer, the packing was great, and they kept me up to date on when they would arrive. The videos are great, make ordering that much easier. You always know how good a company they are. Its the Great people they hire to work there.
Michael W - Lakeville, MA
So many choices of trailer lighting! I found the perfect kit for my trailer rebuild project and complete with wiring harness. The best part is that these are submersible. No more blown bulbs and remembering to disconnect the lights before launching the boat. Good price and super fast shipping.
Dan - Holden, MA
Easy to use website, economical pricing, reasonable shipping costs, great communication
Jeff - Troy, OH
thank you for your fast response and processing it this order I appreciate it
Lewis - Jacksonville, FL
Fast shipping. Parts arrived in perfect condition.
Jaylan - Tucson, AZ
It was easy to place the order.Very helpful and friendly service. .I would and will recommend you to others if the time comes.
Buster - Greeneville, TN
This is a great store: good ion some hard to find items. Customer service is excellent! Strongly recommended!
Gossett - Ocala, FL
Found what I needed. Easy ordering. Also found other items I will be ordering in the future. A lot of great products at great prices. Definitely recommend and will return for more shopping. Also had questions previously about trailer wheels and got quick and accurate answers. Thanks. Keep up the good work.
John J - Phoenix, AZ
Great selection, stock and prices. I always find what I need, when I need it.
William - Roswell, GA
nice and easy thankyou
Robert - Savanna, IL
I called to order replacement trailer hubs. The associate who helped me, Kelly, was very patient, helpful and friendly. Her knowledge of bearings and hub assemblies was also impressive. Ill be purchasing future replacement parts from etrailer and have already told a friend about the site. He is looking for replacement boat trailer wheels.
Pete - Madison, AL
For my 2011 Honda Odyssey I purchased a Curt Trailer Hitch and a Curt Custom Fit Vehicle Wiring harness. The staff at etrailer.com were excellent, I called on the phone, since I’m not that good on the computer. Cathy T. went over every detail and was able to get the order out that evening, Wednesday, and the order arrived in Mass. on Friday… installation was easy enough because of the videos available online. The two 7.5 amp fuses were missing, but a trip to the auto parts store will fix that. It was a pleasure doing business with an American Company and having a knowledgeable person on the other end of the line. Thanks etrailer.com…
Thomas - Agawam, MA
Easiest thing I have ever ordered on line. Wish everything was this easy to purchase. Price was great too!
Jamie - Bethune, SC
The trailer bearing parts I ordered came fast and well packaged. etrailer had exactly what I wanted and the price was right.
Clifford - Tempetempe, AZ
Excellent service and great products! I have already recommended etrailer.com to a local car repair shop.
George - Lake Ozark, MO
My keys arrived and fit perfectly!! The post office lost my envelope and I had to go to post office to get it! I am very happy the keys worked!!!!! Thank you!
Ann - Columbus, OH
I dont think you can ask for better service than you can get at e-trailer. They have a comprehensive inventory of trailer supplies and shipment is fast. Great company to do business with.
Thomas - Clearwater, FL
Absolutely the best service I have ever received from any retailer. Dealt with Jan L, she is friendly, knowledgeable and did exactly what she told me she would do. Even having my parts shipped to where I live in Canada, etrailers prices are cheaper than what I found here. Will definitely be back for my trailer parts needs.
Mike - Nepean, ON
Very fast and accurate delivery?
Kent - Pegram, TN
Researched bike racks to be sure it would handle the heavier ebikes and came up with Hollywood Racks. I could not find a local distributor so I again searched the Internet and came up with Etrailer as what seemed to be the best website. Ordered it on Friday and within a few minutes, received an email that my order was being processed, and a few minutes later received a phone call to indicate that my order was being shipped and should be received within a week. I was very pleased with the immediate and positive communication. Well, I was even more impressed when the rack arrived on Tuesday. Four days to arrive in Canada from the U.S. which usually requires much longer. I am extremely pleased with the product, customer support and shipping. The product is also excellent quality as expected.
Paul - Toronto, ON
Etrailers customer service is the best. The product I ordered was not available at the time I ordered, their customer service called me right away to let me know. Kept me up to date on the status of my order.
John - Latham, NY
Gdreat services lot of help thank-you great job
John - Perham, MN
Always satisfied with your customer service, thanks!
Mark W - Highland, NY
As usual, excellent product and service.
Donnie - Gautier, MS
Fast shipping and excellent product. Highly recommended.
Miranda - Emerald Isle, NC
Excellent site parts as described and shipped promptly. Will certainly be visiting again as trailer parts are needed. Would certainly recommend site to anyone.
Rod - Hanover, IL
Quick, easy and helpful with technical questions
Martin - Greenville, NY
very impressed with the fast service and shipping
David - Springfield, OH
great prices, knowledgeable team, very fast responses to my questions, and its already been shipped just a few hours after my purchase, 100% stoked, big up the etrailer.com crew!!!
Patrick - Jacksonville, FL
Shipping was ultra fast, prices were great, ez lube axle is great quality
Stephen - Gainesville, GA
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