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Customer Feedback and Reviews

viewing 1 - 150 of 34857 customer comments.


With the ease of your web site, I was able to order the correct part. It works great and easy to install.

Ron F.

12/6/2016


Very fast shipment and good product! Definitely recommend.

Kelly T

12/5/2016


Fast Shipping have not yet installed but sure it will be good.

Kenny

12/5/2016


As always, good stuff at good prices with great service. They notified me that one part was backordered and worked with me for the options.

Jeff G

12/5/2016


great parts work out fine, good service

wayne d

12/5/2016


I ordered this pintle hitch and it arrived as advertised. It was missing a few bolts nuts and lock washers. I called etrailer and spoke with George J. I explained to George what had happened and what was missing. It took George a minute maybe two minutes and he advised me the missing bolts would be shipped either today or tomorrow and no charge to me. I must say it was a pleasure dealing with George J and etrailer. George was polite, friendly and handled my issue extremely quick. I would highly recommend that anyone buying equipment consider buying from etrailer. Their prices are good and to call their customer service excellent is an understatement. I am very pleased with the outcome. Thank you George J and etrailer for an excellent shopping experience.

Dave

12/5/2016


Excellent service

Dana

12/5/2016


Excellent customer service

Tarra

12/5/2016


Hitch installed easily - the people I talked to on the phone for help ordering are the greatest, very friendly and knowledgeable I will recommend etrailer to anyone wanting a hitch or bike rack.

Richard R

12/5/2016


Excellent service & prices as usual !

Rob R

12/5/2016


just what I needed, price was better than I could get locally, Free Shipping....What can I say. will keep you in mind.. Thanks

Allen K

12/5/2016


Great product, good price, good packaging, timely shipping, i couldn't ask for more.

Eric F.

12/5/2016


Product was exactly what I was looking for. No one local carried it. Quality was excellent as was the service. Great job from a great company. Merry Christmas to all at etrailer.

Bob M

12/5/2016


STAFF WAS VERY HELPFUL . PARTS WERE GRATE

Samuel Turner

12/5/2016


Great transaction, good fit and super fast delivery. Great business.

Joseph S

12/5/2016


etrailer offered great products and provided me with great customer service!

Bob F.

12/5/2016


Fast shipping!

Kaiser

12/5/2016


Items came as ordered right on time. Would use this business again. Great service and price!

JJS

12/5/2016


EVERYTHING JUST AS ORDER AND GREAT DELIVER TIME.

KEVIN TABOR

12/5/2016


I haven't installed the hitch yet, but I did receive it today, and it looks great. Just what I had expected. I was truly impressed with the personal attention that George gave me on this order. He sent me several personal emails to follow-up and to confirm that the item arrived and was as expected. Very, very good customer service! This was not my first nor my last purchase from E-Trailer.

John J

12/5/2016


exactly what i needed and and it came in 2 business days. I dig it!

Chris T

12/5/2016


Etrailer is the best...... period. .......

Paul B

12/5/2016


great service....this was my first order,and i will be back thanks lee tant

severfal camper products

12/5/2016


Troy was very helpful. I will defiantly be a return customer.

Geoff R

12/5/2016


Haven't tried it out yet but shipping was very fast. Will order from etrailer again.

Jeff J

12/5/2016


I have a standby generator and have tried to locate a double service valve for my propane tanks for some time. Many places didn't even know what I was talking about. Found you company, ordered what I needed and it arrived today. Very satisfied about the whole experience with your company.

Dale E

12/5/2016


Couldn't find these anywhere but etrailer had them. Thanks.

JIM H.

12/5/2016


All is good

Joe

12/5/2016


Great product,for the very low price

Gilbert

12/5/2016


Great Service!!!

Al

12/5/2016


This product was exactly what I was looking for. As described and a great price. Fast shipping! If needed I will buy from them again!

CJL

12/5/2016


I needed some extra keys for a Thule bike rack. Etrailer was able to fullfull my order based on the code imprinted on the Thule key and sent it to me promptly.

Maureen S

12/5/2016


Parts were a perfect fit!! You saved me some cash too.. the local bearing distributor was my only option on these seals, untill I found your site. Thanks and I will buy ALL my camper and trailer parts from you from now on. !! Great prices

Mike H.

12/5/2016


The service was great. Michelle S. was courteous and professional. The hitch fit perfectly and functions well. Love E-traileer

Jim K.

12/5/2016


My travel trailer hasn't arrived yet so I can't give my opinion yet on using this electric braking system. What I can say is the pricing was fantastic(included the plug/play adapter for my vehicle along with e-trailer offering a how to video on their website showing the installation! I would revisit e-trainer for future shopping needs!

KB

12/5/2016


Enter in your info and you get the right part, connected great to the plugin. The install video on the site is very helpful.

Bob

12/5/2016


eTrailer has been great to work with. They are knowledgable about their products and have great customer service.

susan k

12/5/2016


I found etrailer online. I have been extremely satisfied with Products and Fast Delivery. My Company works on a lot of different brand Trailers and Horse trailers. Sometimes it is Impossible to find older parts, but etrailer has them or can get them. They are my go to People!

Brenda Barden

12/5/2016


On-line installation videos were great help

Gerry L

12/5/2016


This is everything I expected it to be. The customer service was excellent and George J followed up to let me know that my package should have been delivered and set this up for me to review. Recommend this company.

Bob C

12/5/2016


quick shipping. easy ordering. Thanks.

Bob F

12/5/2016


the product arrived as described. great quality for a great price.

terry

12/5/2016


Product was perfect. Price was super and shipping was very timely. We will buy again from etrailer for sure.

Randy f

12/4/2016


The trailer hitch arrived four days after I ordered. Most importantly, it installed just as quickly and easily as advertised. The bolt holes lined up perfectly and the unit works flawlessly. I'm completely pleased with all aspects of my purchase. Thank you very much. I wish all companies were as efficient as etrailer.

Gary L

12/4/2016


Very impressed with Katie D. She was very professional and did a super job of figuring out what I needed and keeping me informed of order status. This was an order for a small item and I received service as if I was making a major buy. No question I will look to etrailer first any time I need parts. Thank you.

Steve S

12/4/2016


My order came complete and I would like to thank Jennifer for all the help she gave me to make sure I got the right items for my order. Good service makes for a great company. I'm glad I choose etrailer to supply my items.

DeRi'

12/4/2016


free shipping fast service helpful how to videos

jim

12/4/2016


Super fast shipping. Very pleased with company

Rob B.

12/4/2016


great product, price and fast shipping.

Rod

12/4/2016


Excellent product and great service!

Eric E

12/4/2016


The trailer hitch and wiring harness were easy to install and work great. Ordering through etrailer.com site was a breeze and the staff provided excellent support. I had entered some wrong info on my order and called the customer service number, a live person actually answered and resolved the issue. How refreshing, thank you!

Gregg

12/4/2016


Product as advertised. Delivery sooner than expected. Very easy to do business with etrailer.com. Look forward to shop here again.

Richard W.

12/4/2016


Easy to install. Works as expected. Delivered quickly

Fred

12/4/2016


I couldn't be happier with the service from Etrailer.com I ordered two wheels and tires on Tuesday, the website was easy to navigate, the checkout and payment process was simple, and I received my shipment 3 days later with regular ground shipping! The wheels and tires look exactly like ordered, and in perfect condition! They look great on the trailer smoker I'm building. I will definitely be shopping Etrailer.com again.

Paul L

12/4/2016


Very prompt service. All products were in excellent condition made a great upgrade on my trailer.

Ron

12/4/2016


everyting as advertised and speedy delivery

John Tvaroha

12/4/2016


Came to my home very quick. Thank you

Ted C

12/4/2016


Excellent service and products. Very informative videos with installation instructions. Could not be happier.

John B

12/3/2016


The ball mount dimensions and quality were as advertised. Shipping was extremely fast, to Hawai'i! Very satisfied with this purchase.

Orville

12/3/2016


Great price, fast shipping, exactly what I was looking for. Will definitely buy from you again. Thanks

Lew

12/3/2016


Installed these brake assemblies and replaced bearing in a couple of hours everything fit great and went together perfect. Thank you for getting them to me in good time and I appreciate the added videos you provided with the follow up email.

Guy J

12/3/2016


Nice product, fast shipping Thank you

Tom W

12/3/2016


Great shipping

John

12/3/2016


The whole reason you shop at etrailer in the first place - great selection, fair price and prompt shipping. It really couldn't be any easier.

John

12/3/2016


The product was top of the line.I really like the rim it was exactly what i had hope it would be.I used it for my trailer spare tire and wished i had ordered four more to use full time.I also ordered the spare tire attachment for my trailer it was a great product. It attached and makes it great to have. Now i can travel without any worries of a flat. Thank you E-Trailer for having such wonderful products.

Doug from Texas

12/3/2016


I was very happy with this product and it was exactly what I ordered. I was replacing parts. Great response from Etrailer and prompt delivery. I would highly recommend ordering to someone else. Thank you

Lee R

12/3/2016


This coupler arrived very quickly, and was exactly as expected. Installed today...worked out great. Really like doing business with etrailer.com.

Joe F

12/3/2016


Nicely made... fits as promised... delivered in 2 days as requested. I'm very pleased with this supplier and will use them again

Gary J

12/3/2016


Incredible service.

Lee M

12/3/2016


Jena did a terrific job of unravelling the confusion of the correct part for my new Jeep Cherokee TrailHawk. Installation was easy and relatively quick considering I had no access to a lift, which would have cut the time involved about in half. As usual E-trailer comes through in customer service and product knowledge.

Dave A

12/3/2016


Great customer service easy to deal with thanks

Norman W.

12/3/2016


The product is exactly what I needed. It works very well. The employees at etrailer went above and beyond to ensure I got what I needed. I will be doing business with etrailer in the future.

Lcurtis

12/3/2016


You guys were very responsive and picked the right product for me. It was also delivered quickly and you were very pleasant to deal with.

Steve N

12/3/2016


I purchased "landing jacks" for my 5th wheel trailer and had a great experience dealing with "etrailer.com". Even thought I ordered the incorrect item the first time, "etrailer" was excellent in providing me with return instructions; and refund. Upon ordering the correct items, items provided were correct and I installed them without any issues. I would highly recommend "etrailer.com"

Chuck S.

12/3/2016


Exactly what I was looking for. There were some for sale locally but the price was outrageous so I waited 3 days to get mine through the mail. Super easy to order and super fast shipping. Quality product, definitely worth the price. Thank you

John W

12/3/2016


Nice to get exactly what you order! I like doing business with this company. Great pricing and processing. Will use you again. Large selection. Thanks.

Tom H.

12/3/2016


The hitch for my BMW X3 was delivered promptly & the support in making the correct selection was outstanding, as were previous dealings with etrailer. Had it installed w/o a problem and performing as expected.

Tcs Tms

12/3/2016


I chose these lights to use in addition to the set already installed on the trailer. They have an advantage in the construction of plastic, no rusting, long bulb life, and larger face exposure for better visibility. I am very happy with these lights and even happier with the folks at ETRAILER. My shopping experience was flawless, simple online ordering process, quick order processing, timely shipping, and protective packing. All of my trailer needs will continue to be directed to ETRAILER.

Bill OD

12/3/2016


great product, prompt communication from time of order to time of shipping, and fast delivery. love etrailer.com!

JC

12/3/2016


Great product! I searched every where and this was the best price by far! Fast shipping in an amazing box! Highly recommend! They will be the first place I look when I need something else!

Brad R

12/3/2016


Great service!

Lloyd M.

12/3/2016


Worked as advertised. Easy installation, Well made product. Will recommend this product. I always check Etrailer for my needs.

John D

12/3/2016


Ordered the part that I needed to replace the damaged one. Received it in a timely manner. Great customer service!

Tony P

12/3/2016


Good quality for the price.

Joe D

12/3/2016


pat c was great the best Thank You Russ

russ

12/3/2016


Cathy makes this system work! She helped with order & shipping. My order arrived ahead of schedule and items where as expected. Cathy sent follow up email saying package had been delivered. Maybe a couple of Business Cards enclosed with order to share with others.

Kenny W.

12/3/2016


Whole staff is very knowledgeable and helpful. I have ordered special sizes on certain items and always get prompt and courteous service.

JT

12/3/2016


just as ordered quick and easy

jimmy p.

12/3/2016


Great product, great service...!

Tom

12/3/2016


Excellent service. Arrived within 3 days.. Couldn't be happier with your service. Instructional videos are great also.

JimT

12/3/2016


Great service, very quick and efficient.

Steven k

12/3/2016


order arrived much sooner than I thought. Great company to deal with

Josie

12/3/2016


Item is exactly what was ordered... Etrailer also sent instructional video that was very helpful Will check with etrailer first from now on!!!

Kevin

12/3/2016


Okay so I took a chance on this company not having ever used them before, I was not sure how it would work out with so many internet company's claiming to be the best prices and products on the market...well I was surprised when the quality product offered was delivered on time. Follow-up email confirming the product arrived on time and as advertised...Fantastic company that now has a new customer, best internet supplier for all things Trailer...

Ron P.

12/2/2016


Good price, good product, good service - pleased, will buy again

Bobbie Sue

12/2/2016


Great DIY project with great video instruction. I couldn't be happier with my first long 300 mile trip going off without a hitch!

Junior

12/2/2016


Wiring Kit works great with my vehicle! I was up and going within minutes! Thanks etrailer for the great product and video instruction to complete this task myself!

Junior

12/2/2016


Good product and fast delivery time I'll order from this company again

Jeff g

12/2/2016


Customer service guy was very helpful and knowledgeable.

Caleb

12/2/2016


At this point all I can say is that I ordered the hitch on Monday and it was delivered today (Friday) as promised. Ordering was easy and the price was the lowest. So far so good. If the hitch and its installation go as it should according to the video, (and I have reason to believe it will), then this company deserves 5 stars.

Bill E.

12/2/2016


Can't speak to the product itself, but my experience with etrailer was fantastic. Lower price than on the manufacturers own web site, very reasonable shipping charges and delivered in 3 days from US to Canada. - No "brokerage, or import" fees. I'm a "Happy Camper". :-) GarryH from Ottawa Canada

GarryH

12/2/2016


I'm customizing my Jeep Wrangler to tow behind my motorhome.... this wiring harness made the job easy. I sure do appreciate etrailer.... they are always helpful! Received my order quickly!!!

RP

12/2/2016


THANKS ITEM ARRIVED IN GOOD CONDITION

alvin y

12/2/2016


I am customizing my Jeep Wrangler to tow behind my motorhome. This coiled electrical plug was exactly what I ordered and needed. Excellent customer service always! I'm grateful to have etrailer to help me when I need it. I will always go to etrailer first!

RP

12/2/2016


Product was received ahead of schedule and was exactly as described. thanks for the fast service!! Bill

bill c

12/2/2016


Haven't taken the rug out of the bag yet so I can't tell you as to how it wears but it appears to be good on all the corners and am excited to use it next spring. Arrived super fast. I love etrailer for RV needs.

Jim F

12/2/2016


I spent considerable time trying to find replacement Thule bike carrier straps, since mine original straps either broke or were stolen. Found the exact straps needed on etrailer.com, and for a fantastic price!! Would highly recommend using this retailer....great prices, fast delivery!! Thanks!

Steve F.

12/2/2016


I have ordered 2 items from etrailer. In both cases the items were as described, and delivered promptly. Even more important, the sales person that I spoke with was very nice, and very knowledgeable. Excellent all around service.

jus

12/2/2016


What more would you want in a do your own installation trailer hitch? Good price, fast delivery, installation video.

Ken H.

12/2/2016


This is more of a review of etrailer. Once again you have come through with GREAT service and GOOD products. The only time that my order was held up was because the items I ordered were on backorder and due to the fact it was not an emergency situation, I had the time to wait. Keep up the GOOD work and I will keep ordering. Respectfully, Gary Peterson

Gary Peterson

12/2/2016


I am very happy with this product. Pricing and customers service are next to none. Etrailer is my go-to place for trailer/hitch products!

Anthony N

12/2/2016


I bought a trailer hitch from Etrailer about a year ago. The hitch arrived fast. I installed the hitch and wire harness in less than an hour. I was extremely happy with this product and would use etrailer again in a minute. I saved some money and use it all the time. Thanks

Ken D.

12/2/2016


This hitch ball is exactly what I was looking for. I gambled on it for a special use project, and it fits perfectly. Always happy with the quality and selection from etrailer.

Uncle Mikey

12/2/2016


Excellent communication from seller,arrived earlier than expected fit great will purchase other products again thanks.

George K

12/2/2016


Lightning fast shipping, Item just as described,Thanks

Kevin

12/2/2016


Product arrived quickly and works perfectly. I will use etrailer again.

Mike R.

12/2/2016


Wheels showed up on my steps after only a couple days after ordering. Everything looked great and the tires were at pressure. Can't beat the price at this load level. Took them from box to sled trailer in minutes. Already have told a few people about etrailer.com. Thanks.

Adam S.

12/2/2016


Great product and the best technical support I have ever experienced. Highly recommend etrailer

Mark C

12/2/2016


Great seller, fast shipping and good communication and follow up!!!

TK PRO

12/2/2016


Great to deal with . Thanks . Everything was perfect and delivered fast.

Jeff F

12/2/2016


my new camper came with too short value handle. you had just want I needed. installed and working fine. many thanks!

gedwards

12/2/2016


Good products and great service. Thank you George. Will continue to use etrailer.

Vince C.

12/2/2016


Great Produce and the best service at etrailer. My go to retailer

Mario C

12/2/2016


I received the order in a timely manner and everything was as expected. Thank You. Always good products!

Robert B

12/2/2016


friendly service,good people, good products,good prices,fast delivery.very good co. to deal with

RR

12/2/2016


Great overall experience.

Ed C.

12/2/2016


Easy to find, easy to order. Delivery was very prompt. Great overall experience.

Ed C.

12/2/2016


Great product and fast shipping!

Jerry

12/2/2016


Second time I ordered from this company. Great pricing! Fast Delivery! Highly Recommend!! You won't be disappointed

John A

12/2/2016


Excellent service!! Purchase arrived quicker than anticipated!! Highly recommend!! I will be a repeat customer!

Suzi W.

12/2/2016


I have yet to strap the chains to the truck. Product arrived quickly and does appear to be exactly as described and pictured in the photos. This is the second product purchased via E-Trailer with 100% satisfaction. Thanks, Mark Romeo

Mark Romeo

12/2/2016


We are out of state and when we entered a different shipping address, we received a phone call on our home phone to confirm that this order was legitimate. We really appreciate that extra layer of security provided by etrailer. Will be installing the wiring kit today. Thx!!

Bill G.

12/2/2016


I bought enough of these to replace all the ones on my class c motorhome clearance lights. They were a perfect fit and after one year still look new! Great pricing and excellent customer service / support from eTrailer! Thanks for providing excellent products at GREAT prices!!!

Bill S.

12/2/2016


Haven't rewired the trailer yet, but the items ordered arrived quickly and the order was accurate. Great prices and service!

Jim S

12/2/2016


Shipped in a timely matter. Excellent to do work with. Would definitely use again.

Mike R

12/2/2016


Purchased these for a gift to my son. He is very happy with the item and I am grateful that this item was exactly as described. This company is very excellent. Thanks

Gail H

12/2/2016


free shipping in 3 days is simply amazing

Doug

12/2/2016


Hitch arrived packed very well, and speed was amazing. Ordered on Monday, received on Wednesday.

Doug

12/2/2016


Everything I've received from ETRAILER has "fit like a glove". Excellent service, products and price. Dave

Dave C.

12/1/2016


Great selection, quick service, quick delivery, and even follow up. What else can you ask for.

Brandon G

12/1/2016


Fast shipping. Works great. Buy again

Joyce c

12/1/2016


Love this company. Great prices and speedy delivery.

Denis with 1 n

12/1/2016


Great price Quick delivery

Todd A

12/1/2016


This will be a Christmas gift for my best friend! It came very fast and I hope he likes it. Thank you for your service.

N. Taylor

12/1/2016


Pleased with products. Competitive price. Excellent delivery. Ordered on Sunday and received on Tuesday in Virginia.

Jackie m.

12/1/2016


Exactly what I needed, faster than I expected!

Jeff S

12/1/2016


E-trailer was helpful in finding my replacement part and getting to me quickly. Very satisfied and will do more business with them.

Brad W

12/1/2016


The replacement parts I ordered were just what I needed. The sales person was very knowledgeable and helpful. My order was processed very fast and shipped the same day as ordered. Very good parts and service.

harold f

12/1/2016


Customer support was friendly very helpful knowledgeable Part fit perfect short delivery time even on basic shipping Would definitely use again Thanks

Jeff M

12/1/2016


Exactly what we needed. Package was great and we received it in awesome time. Thanks

Ardella

12/1/2016


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