Customer Feedback and Reviews
viewing 1 - 150 of 30332 customer comments
Excellent experience! Ordered late on a Thursday afternoon and received email that night products were shipped. Paid for 3-day shipping and received it at noontime on Monday. Only negative was the 1-7/8 - 2 ball hitch cover does not really fit a 2 ball. Most other buyers said the same thing but figured for $3.00 Id try it for myself - Oh well. Great business to work with. Will NOT be my last purchase at eTrailer.com. Great job guys!
Michael - Rochester, NY
I think your Melinda is an excellent person to take orders for your co. She is informed, polite and very helpful. I am so glad I got to talk with her.when I ordered my Moover. Judy
Judith Ann - Casey, IL
Great working with you
John - Nokomis, FL
Ordering is always easy. Communication from etrailer is over the top. More than I expect but welcomed. I will update when I receive and install.
Russell - Odessa, FL
I think everyone at trailer.com is amazing, everyone I dealt with was negligible and helpful shipping my order, and made my first experience with etailer great. Im already preparing my next order of accessories for my trip in April.
Richard - Woodberry, NY
The absolute easiest thing I ever ordered and put together and installed
Earl - Cleveland, NY
Very satisfied with with shipping and product. Thankyou
Steven - Auburn, WA
Order processed quickly and accurately.
Norm - Stanfield, AZ
Caleb was great in helping find the right lights for my trailer application. Thanks guys!
Harold - Bakersfield, CA
Received my package today Great service! Great Deal Thankyou!
Ray - Victoria, NL
The price as better than I found on any other site, and the courteousness of of the sales rep, Melinda E., made ordering very effortless. This was my second buying experience with etrailer.com, and I will be back again.
C.a. - Wichita Falls, TX
Great Cust service over phone when ordering product. Sent tracking info right away. Best customer service Ive had in long time. Now I cant wait to try out receiver. Waiting on arrival. Thanks a lot
Matt - Romulus, MI
The website was easy to navigate. The feedback for orders processed was prompt and provided the necessary links to track the order. Very professionally done and customer-oriented.
Jeffrey - Cary, NC
So far so good, I bought a Roadmaster Sterling tow bar, a base plate and a brake system . Service has been exceptional. I shopped their site and came up with what I thought I needed. Then I called and got Nickie and she doubled checked and verified my selections would work on my set up. One item was back ordered and will follow . I was told up front and was able to to plan out my installation . Tracking was easy my parts will arrive tomorrow the back order hopefully next week. So far I give etrailer an A+ hopefully all parts are correct.
Walter - Harlingen, TX
Thanks for the email and prompt service, also thanks for shipping ups.
Tim - Fairview, NC
Great to do Business with A+++++++++++++++++++++
Byron - Porter, TX
E-trailer has always been prompt, courteous and willing to work with the customer to satisfy them. Would be nice to receive FREE shipping on small orders. Even if its only for regular customers. Thanks
Wayne - Davenport, FL
great response to my order
Cratis - Tucson, AZ
Once again these guys are on top of the game ! Thanks
John - Corbett, OR
Zach made sure the item I needed was in stock and was able to ship it out within two hours. He was able to also save me money by giving me shipping information that still had my delivery in time for a trip.
Neal - Durant, OK
VERY helpful people on the phone!
Bergein - Fort Myers, FL
Excellent customer service! Carla was very helpful and great to work with!
James - Norman, OK
Excellent service. Fast delivery.
Michel - Rouyn-noranda, QC
Installation was a breeze, as usual, anything I buy from E-Trailer is a snap to install and fits perfectly every time.
Chris - Zephyrhills, FL
Took a day to find. Fifteen minutes to order. Cant wait to try it out.
Charles - Canton, OH
Easy to find correct size and type of tire chains. Didnt like I had to spend over $99 for free shipping which I didnt do. But I was pleasantly surprised when I was up graded to 3 day shipping for free!
Tory - Staten Island, NY
Friendly and courteous staff that is knowledgeable on product and prompt with shipment . I have ordered twice from e trailer and had an overwhelmingly positive experience each time. I really appreciate the great work and customer service that is provided by e trailer.com, lots of companies claim to put the customer first but few can back it up, e trailer is one of the few that actually delivers
Mike - Bellingham, WA
I k new what I wanted. I could not find it on your Web site. I went to the manufacturers website and had a hard finding it there. When I did find it copy the part number to the clipboard. Then I went back to your site and type in that part number, or paste it in. Then I was able to find the part. So thats not real good.
Walter - Tucson, AZ
This is the very best place I have found to shop and buy RV and trailer supplies. Great service all around.
Ronald - Pineville, LA
I had a great time and experience working with Juanita on my etrailer order. Juanita was professional as well as personable. She even laughted at my goofball jokes. Thanks, etrailer and especially Juanita for helping me with my order and your prompt order processing and shipment.
Rick - Seaside, OR
Jena helped with a rare item and it was shipped fast.Super service
Ron - Paragon, IN
I have bought several items from etrailer and they have always provided excellent service and suggestions to make it right
James - Las Vegas, NV
This was an easy site to use. The price was right and I had no trouble placing the order. It shipped very quickly and hope Ill be as happy with it when I get it delivered. Thanks!
Gina - Dallas, TX
Everything arrived quickly and in good condition. I installed the electric brakes, bearings, races, seals on my travel trailer and they work as advertised! The etrailer site helped me cross reference the correct race/bearing combination as well as the appropriate seals. As always, Great Job!
Joan - Muenster, TX
The HD Snowsport arrived with in a few days after ordering it. I did not have a chance to install until the following weekend. Once installed the plow works great and is a real time saver. I will recommend etrailer and the snow sport HD.
Efrain - Monroe, NY
I was unable to complete my order online for some unknown reason. The page said there were fields not filled in but I could not locate them, soI had to call to finish my order. Mike answered the phone and he was great!
Dave - Pinole, CA
Wow, I havent even received my bike rack yet and Im impressed with service. It shipped within hours of my order. Nice job guys.
Lorie - Lakeport, CA
The trailer bearing parts I ordered from etrailer cost half as much as the local sales store and in less than 4 1/2 hours, I received an email stating the parts had shipped. Thanks etrailer!
Jerry - Pike Road, AL
Your store is quite friendly
John - Rochester, NY
I was astounded by how patient Rennie was, assisting me with the trivial purchase of 8 bolts. But she did her best to confirm that they should be the right size for my application. First rate & classy service, in my opinion.
Mark - Holliston, MA
Piece if cake toyota still cant get plug adapter for trailer brakes these guys have them in stock dont look on internet on how to install because its a joke all you need to do look under the dash take the bolt out that holds the heater vent on the vent tube out reach up and the plug in under the tow/ haul switch pull it down and thats it
Craig - Rathdrum, ID
WAS EASY TO USE AND FIND THE CHOICES.THANKS FOR THE FREE UPGRADE IN SHIPPING WAS NICE TOUCH.
Paul - Devon, PA
GREAT SERVICE. THANK YOU
Susan - Kunkletown, PA
Some of the most friendly and helpful people i have talked to in a long time. Kelly and Danielle especially
Billy - Orange Beach, AL
Very easy website to navigate, helpful videos with each part, and super fast shipping. Will definitely deal with again.
Allen - Pensacola, FL
Etrailer was extremely helpful with my order. 20 minutes after I placed my order, I received an email letting me know one of my items was out of stock. 2 hours after that I received another email from Kimberly with a list of replacement items that I could switch to to get my order out right away. The next day, Kimberly and I spoke on the phone, made the change, and I received my order 4 days later. Hands down, one of the best customer service experiences Ive ever had. Thank you Kimberly and Etrailer.
Ryan - Brick, NJ
Well laid out site. Easy to shop. Excellent customer support. Very polite.
Brahm - Oro Valley, AZ
This was a great product and made in USA! Everything fit perfect and like the never-adjust feature. I received my order promptly and free shipping was a +. Because the brakes never need adjusting it would have been nice to have plugs for the adjusting slots.
Michael - Arroyo Grande, CA
You guys are great! I screwed up the address I gave you so my order was lost in transit The agents I spoke with, Mike and Marcia were incredibly helpful and responsive in resolving the problem. I cant thank them enough.
Harvey - Cranbury, NJ
Super fast service and extremely knowledgeable support to help with ordering the proper products.
Jim - Jacksonville, FL
great products,great prices. thanks Bill
Bill - Sparta, TN
Excellent!! These mats fit and look great in my 2014 Jeep Grand Cherokee Overland. Very pleased!!
John - Sylvania, OH
The site is well laid out, the right products are here, and the processing and shipping time was amazing. One of the few sites that truly over-delivers. I will shop here every time I have need for a product you sell.
Thomas - Murfreesboro, TN
Great customer service and very fast shipping..Will definitely be doing business again.
Errol - Violet, LA
The information that I received calling in to request information on the carrier bag was straightforward and very helpful I placed the order for the bag looking forward to getting the item.
Gordon - Harwood, MD
Parts took a few days longer to get, as they were not stocked, but acceptable. Arrived on time and packaged well, in a sturdy cardboard box. Very happy. Never had a problem with other orders from etrailer either.
Greg - Salem, OR
Great product slection. Very user friendly website. Awesome customer service and communication.
William - Villas, NJ
Broke a side light on the stop light on my trailer. Took the lense to my local autoparts dealer. They were no help at all. I went home, got the name and model number off the stoplight and emailed etrailer, had a new one and a spare in a couple of days. Prices reasonable also. I think they are a great resource.
John - Pinole, CA
Another quality product from etrailer.com
Allen E. - Clearfield, PA
as always etrailer comes through in flying colors. Very good pricing and always fast service thanks again
Van - Decatur, GA
Very easy to use your site for looking up product and also placing an order. You also have a great ion to choose from. Very quick response time after placing my order, looking forward to doing future business with you folks.
Steve - Longmont, CO
I shopped for trailer lighting at etrailer this week. The site has a pretty comprehensive lighting section, but after looking for some other merchandise as well, I respect that this site is a one-stop-shop for virtually any trailer-related items you could think of. I will be back!
Nate - Deland, FL
I only received one tire
John - El Cajon, CA
I placed an order for e-track items on Monday and had everything by Thursday the same week. I got notifications as the items where getting ready to ship and when shipped. We did an inventory of all items once received. All items were accurate and in good condition. Good Job
John - Cincinnati, OH
I cannot say enough about how great my experience has been with etrailer. I had an appointment to pick up a new trailer on Saturday and the dealership did not have a hitch in stock to fit my truck. He also could not get one delivered in time. I contacted etrailer and received a response in minutes. Carla was extremely helpful and recommended that I call in an order to help get my shipment out in time. I did that on Wednesday evening and today, Thursday, the hitch has been delivered to my house. Free shipping by the way! I saved hundreds of dollars compared to the trailer dealer AND have the equipment I need in time! What more could you ask for - friendly, knowledgeable and courteous service PLUS excellent price AND fast, free delivery. I am an etrailer customer for life! PS - Carla provided fantastic customer service!
Jeff - Elgin, IL
First time I looked on etrailer I didnt find the part. After I got the part number from the manufacturer it was easy. The screen for my vent was cheaper from etrailer than from the manufacturer. I especially liked the tracking feature included with the shipping notification. I try to shop local for parts but if I need to go on line I will definitely look to etrailer. Thanks for the service.
Wayne - Spokane, WA
Lights came well packaged and in excellent condition. Order was processed so fast it was here before I thought to check the status. Will install trailer lights this weekend and I expect they will be up to etrailer standards or they will graciously replace them. I really appreciate your videos and i practically live on your site during a renovation project!
David - Muenster, TX
Renee K is awesome and took control of the sale, which is hard to find these days. Thank you Renee!
Corey - Palm Harbor, FL
I am very satisfied with the service that etrailer has provided. Unfortunately I had an issue with my order today item not received - that should have been shipped, but Ms. Kelly at etrailer listened to my problem, tried to help resolve the problem, and eventually took care of the problem. Many thanks to her and to how etrailer handles such issues. This was my second online purchase, and most likely not my last. Thanks
Charles - Prairieville, LA
Mark - Canton, MI
This is my second purchase from etrailer.com and I am very pleased with them! They are quick, friendly and shipping was free. Great experience.
Matthew - Lake Placid, NY
Erica was awesome to deal with! Now, if the mirrors arrive as expected tomorrow, I will be more than satisfied with etrailer and the service they render. Great job so far.
Paul - Waterville, ME
Renee took my order by phone. She actually called the manufacturer to clarify features of the product I wanted to purchase. Five minutes later my order was complete and shipped quickly a short time later. I feel I received exemplary customer service that far exceeds what is typical today in on-line ordering. This service excellence alone will bring me back to etrailer.com. I can unequivocally recommend etrailer.com to others looking for good prices and prompt service in the RV marketplace.
Robert - Winter Garden, FL
I was very pleased with the handling of my order , and customer rep. Vince knew exactly what hitch I would need after I described my truck to him. This was a very pleasant experience. and I will recommend Etrailer to all my friends.
Bruce - Rudy, AR
Jean P. ext. 330 was pleasant to work with and very competent. She made placing my order easy. Item was shipped and received in the time frame I was told it would be.
Ernest - Checotah, OK
Ordered a lighted hitch cover on Monday and it was here Colorado on Wednesday with standard shipping. Mike was great and this thing is so damn cool I wish I could follow myself!
Charles - Parker, CO
Excellent service and delivery. Good information about the product and tracking. I am very pleased so far. Thank you
Orlando - Carencro, LA
Ordered a Reese equilizer hitch, everything came on time as specified and was a good experience dealing with your company. I will order again from etrailer as the need arises.
Robert E - Mina, NV
Wow i was very impressed with your customer service. By fault of my own i gave the wrong item number when i ordered my Timbren rear suspension kit. The lady i spoke with was so knowledgeable about the product right down to the diameter and length, she was very detailed. Its rare that you get this kind of support from any online sales! Thank you........
Douglas - Mesa, AZ
Excellent service. I have ordered an number of items from etrailer and I always get exactly what I expect - at a reasonable price - quickly
Galen - Saint Charles, MO
Michelle, Answered all questions promptly and accurately. Helped me with ancillary problems. It also shipped ASAP. THANKS,HAROLD
Harold - Eatonton, GA
I emailed Etrailer with a question the very next day I had the answer and part numbers from Jameson C making my order much easier, I would like to thank Etrailer for a quick response. I have placed my special order and already have a shipper tracking number
Gary - San Jose, CA
Fast and efficient
Robert - Laceys Spring, AL
Very fast shipping on a very small order. Price of the item was very good and the shipping costs very great
Donald - Penn Valley, CA
Excellent product. Extremely fast shipping. I will definitely be using them again and recommending them to others. Thanks
Marc - Nashville, TN
I think...that its great to do business with a company like etrailer. Cathy T was exceptionally helpful and efficient making certain my order was right. The customer service and follow up with the one small back orderd part was just over the top. Keep doing what you are doing. Thank You. PS Have already recommended you to a friend in New England
Dan - Englewood, FL
Always a pleasure doing business with e.trailer! Reliable and fast service.
Jerome J - Yucca Valley, CA
I found the working with this vendor very satisfying in large part. Ordered a few parts. One of the parts was back ordered. I was a little disappointed not to be informed of the back order on the web at the time of the purchase, but the owner contacted my via email and kept me apprised of the status until the part arrived. I was very impressed by the owners communication during this process. The parts were just what we needed and the repair project to our boat trailer worked out perfect.
Mike - Pleasanton, CA
Hey, you have a great web site! I am retired and have always been involved in building something. It is treat for me to go to a web site which has plenty of pictures and cross references I often have to replace old stuff I cannot repair. Your how to videos are second best only to your support staff and prices. If I had an internet business today I would model it after yours. I truly hope you do well enough to keep everyone at your firm happy. Thank you.
Mike - Eden Prairie, MN
This is my first dealing with etrailer & I was really surprised to be put thru to a person here in the states. Jean P answered my questions & was very professional & yet friendly.
John - Vancouver, WA
Great pricing, technical service that knew my truck and confirmed what i needed and quick shipping free I may add. I got a better hitch for hundreds less than the camper store could offer. Need I say more?
Thomas - Cincinnati, OH
Quick delivery. I order my items on 1/14 and received the shipment on 1/16.
Vince - Colleyville, TX
The process to order from etrailer.com is easy enough and their prices are reasonable. Shouldnt have had to order the part in the first place. Fultons twin track trailer jack wheels leave a lot to be desired in durability.
Joe - Thornton, CO
Caleb was very helpful. Assuming the right parts show up I will use again.
Richard - Spring, TX
great price, understanding product explain, fast shipping, will buy again A+…
Minh - San Antonio, TX
Every thing went real good. and was easy.
James - Ranger, TX
David - Laredo, TX
Excellent eStore!!! Weve placed several orders recently and every single order has been shipped and delivered in record time! All products received have been great quality and we are very satisfied! Well definitely continue to be return customers. Thanks!
Kelly - Eldon, MO
Order a K2 storm snow plow on a late Thursday night and had it at the shop in six days......very easy to put together my total time was about 10 hrs in all that was with the front receiver as well and the price was great and no charge on shipping.........Thanks etrailer you guys rock !!!!
Darry - Salem, VA
We had a broken part on our rooftop cargo box that, from the start of researching on the web, looked to be a tough part to find. Then I found Etrailer had exactly what I needed and along with a very informative instructional video on how to replace the part.
Daniel - Longmont, CO
Wow, what fast service. I placed my order online and approx. 2 hrs. later got an email saying my order had shipped.
Duane - Springfield, IL
Excellent customer service...great product at a fair price!!
Rebecca - Santa Ana, CA
Very quick delivery and everything just as I ordered. Will be calling again when I need trailer parts. Thanks
Tim - Louisa, KY
Your service is great and respectful. All of you at e trailer give us the customer a team effort of support.
Stephen - Tucson, AZ
No issues at all Ordered and quickly received a trailer hitch. You offer great videos on installation which I did this afternoon. Thanks
Ramsay - Tallahassee, FL
Outstanding in every way. Bought trailer hitch, Excellent quality easy to install. Bought prorack bike rack, excellent quality easy to assemble.
Tom - Murrieta, CA
fast delivery very good to do business with
David - Salisbury, MA
I didnt know what I needed til I took the old one apart. Then I went to E trailer and in no time at all found exactly what I needed. I installed it today, and a perfect fit. Thanks
David - Sherburne, NY
Great service and very happy with trailer!
Linda - Bethel, MN
Fast speedy delivery. Prices are fair.
Misty - Dawson, ND
I stumbled on this web site and was floored by the service.My order was shipped the same day and arrived on time.The quality of the tail light set and adaptor I ordered was very good and the price was right.I will certainly be back on it again.
Dennis - Pooler, GA
Very helpful sales/ordering staff.
Ed - Calimesa, CA
It was an easy process to order and the product showed up with in a week. No problem
Jessica - Kuna, ID
I was happy to see such a large variety of items at this site ! I will keep this site in mind next time I need something !!!
Robert - Hampstead, NC
Most excellant service. Fast and well packed.
Marshall - Kissimmee, FL
Had the cheapest prices and was mailed quickly and was upgraded to faster delivery for no extra cost. Will definitely recommend to family and friends.
Heather - Spartanburg, SC
Service and delivery were both great. It was too cold to install right away. But 3rd day no drilling, two wrenches two sockets and one torque wrench done. NO PROBLEM.
Vincent - Satellite Beach, FL
great job...appreciate the help.
Glen - Bethany Beach, DE
The chains work well on hard snow, not so much on slick ice, the pull over screw head ice walkers work better for slick ice. Otherwise they do exactly what their supposed to do.
Wayne - Fleetwood, PA
it was easy to navigate your website. choices were plentiful. prices very fair i thought. just a couple clicks and a couple days and what i needed was here. like 3rd time i have ordered and will again i am sure.
Barry - Middletown, DE
Great product info, specs, videos available on their online store making it easy to make a buy decision with confidence that the item will fit and function the way you expect. Delivery was much faster than I expected which was a treat.
Alan - Cumming, GA
I was impressed by your service. My items were sent out promptly and received on time.
Charles - Thousand Oaks, CA
It was a very good experience
Kristin - Saint Peters, MO
Outstanding service. You delivered everything as you promised on the phone.
James - Morrow, GA
Really great company to deal with! My hitch was back ordered from the manufacturer and they kept me updated constantly on the progress. Friendly customer service, Jena did a fantastic job. Cant wait till spring to try this hitch out... Thanks again etrailer... Best prices - Best service
Glenn - Clarion, PA
just installed on my 2001 Chevy Suburban I tow a 22 foot tandem axle trailer made a big difference very happy with product would recommend to anyone.one thing those tabs inside the socket where they actually go up into you have to tap those to flatten them out a little so to go in otherwise no problem.
Jose - Piscataway, NJ
Great products! Great prices! Always quick with a reply when I have had a question. The many videos are a plus and provide good information. Have made purchases from etrailer.com on several occasions in the past and will look to them in the future.
Michael - Dansville, MI
!!GREAT !! It could not be better
Mitchell - Salem, SC
Website easy to navigate. Everything arrived very quickly. Tires and wheels just as advertised. Price was great and the free shipping cant be beat.
Larry - Orem, UT
WE ARE VERY HAPPY WITH THE THINGS WE HAVE GOT FROM YOU. FAST & FRIENDLY SERVICE. THANK YOU
Gerald - Brooksville, FL
I had the pleasure of receiving fast, friendly, courteous, and extremely professional service from etrailer.com. I can not think of anything, that would have made my purchase from this site, any better than it was. I was very pleased, as you can tell, with the professionalism of etrailer.com, and would also like to say, Thank You, to the very friendly folks who helped me order the correct part through e-mails.
William - Doniphan, MO
Excellent place to shop. Friendly people, prompt service and good quality products.
Charles - Dothan, AL
I am very please to transact business with you. You made my shopping very convenient. I wish all the other online sellers treats their customer with utmost courtesy
Tomas - Dededo, GU
your company has always provided good products, excellent customer service. Delivered as promised.
Chas - Bullhead City, AZ
The professionalism and interaction with the folks at etrailer is top notch. I order a lot of parts from various vendors but none compare to etrailer. If you have a question they will answer it if you have outdated parts they got em. Truly a one stop shop for all trailer supplies. Thank you guys!
Trevyr - Edmonds, WA
Right parts and right on time. You folks are great.
David - Scottsdale, AZ
Ordering was easy. I was given shipping notification promptly. Package arrived as described and packaging was sufficient to protect purchase. I was given the opportunity to review both the product and the vendor which speaks to the focus on quality and customer service. Excellent experience.
Jeffrey - Pace, FL
I received an email stating that my paypal acct had some missing information and that my order was not processed, and to please call them. Upon calling, I was informed that some information didnt match up, and as a precaution, their security guidelines would not allow them to process the order out of concerns of fraud. The customer service personnel were extremely friendly and helpful in ensuring that my order got processed quickly once I was able to verify all information about my order. Less than 8 hours later I am informed that my order has shipped. Customer concern and service doesnt get much better than that. Thank you Carla and Janice
Scott - Alstead, NH
Great service, thank you!
Joann - Wyndmoor, PA
Shipping was quick, the controller and adapter fit as described.
Mike - Amesville, OH
I placed my order for two sets of shoe chains #TCSCLX on Jan 8/15. I have just recieved them this morning Jan13/15 Via USPS couldnt ask for anything better with the shipping time and no hidden extra charges. Both sets of chains came with no defects and fit as described on the sizing chart.
Dan - London, ON
Your product offerings and prices are great. The website is very easy to negotiate and as a DIY, I really appreciate the text information and videos available
Eugene M. - West Seneca, NY
AWESOME~! Great service & quick
Stacey - Wentzville, MO
Ordered on Monday arrived on Tuesday. Thanks for the very fast service, and the good deal, too.
Steve - New Lenox, IL
Ive shopped several times at etrailer and have always had great service and speedy delivery. I highly recommend etrailer to my friends for great prices and top notch customer service.
Thomas - Greely, ON
Etrailer is a professional, class act. Fast shipment, easy online tracking, and the really stand behind the lowest price guarantee if you can in fact find the part cheaper. Great experience.
Elmer - Friendswood, TX
This was my 1st experience and it was great. Both Mike and Jena were very helpful and pleasant to talk to. I will be back ! Your customer service was the best Ive had in a long time.
Les - Charles City, IA
The staff was very helpful with order. I was able to find what i was looking with no trouble.
Barbarosa - Lancaster, CA
Worked exactly as I had hoped. Customer service was first rate, would highly recommend.
Timothy - North Port, FL
My trailer hitch was perfect match for my car, installation was a breeze.
Mike - Riverside, CA
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