Customer Feedback and Reviews
viewing 1 - 150 of 30566 customer comments
I ordered a Raider hitch for my husband for Christmas. It was mailed out the day I ordered. I received it very quick. It is a nice sturdy metal. I am very pleased. Looks fantastic! I would order again from this company and recommend it to anybody.
Gabrielle - Roseville, CA
Great service, wonderful people. Got a much better price than the mfgr gave me. Received the item in a timely manner. etrailer is now my go to place for my RV needs.
Edward J - Indiantown, FL
fits well easy instalation
Albert - Summerville, SC
Received my tire chains and they work perfectly, love them.
Randy - Pagosa Springs, CO
I purchased a stabilizer jack for my trailer, I crushed mine. The price was great, it was delivered on time, and it worked great. It was exactly the same as the one installed on my trailer, so the exchange was extremely simple.
Joseph - Kennewick, WA
The Swagman II is a top of the line, sturdy bike rack! Installation and loading our 2 bikes on our Buick Enclave was seemless! Ratchet system is definitely a plus. Could not be happier with the stability during a 1600 mile trip from Michigan to Florida in every weather condition. Highly recommend the locking receiver pin. Thank you E-trailer for an excellent shopping experience and timely receipt of our order.
Bonnie - Marquette, MI
Always get what I needed and great service at a reasonable price. A whole lot better than going out and trying to find it locally
Steve - Parker, AZ
The young lady that took my call was very helpful. I didn't know etrailer even sold the flaps I was looking for. Thank you
Eugene - Osterburg, PA
The service was great and the personal you talk to generally has knowledge about the product they are selling very hard to find now a days. I will continue to shop with this group as every experience has been good so far.
Richard - Artesia, CA
This is the second purchase from e-trailer. Both times the product has been great, shipping / lead time has been great, and the pricing has been awesome. I recommend this web site for any trailer hitch purchases! I e-mailed questions about the lead time and received a prompt e-mail response. Great company with great people working for them.
Aaron - Murrieta, CA
The online site is so informative with reviews and how-to videos that it made the decision on what to purchase very easy and straight forward for my 2012 Tundra install. I like the fact that I did not need to talk to customer service to figure out what I needed all the information was available. Price and shipping was very competitive and I will continue to shop at etrailer.com.
Tow - Poulsbo, WA
Great quality products, received quickly even though I used the inexpensive value shipping. This is the 2nd time I have ordered from them. I definitely recommend this company!
David - Corona, CA
These guys are great. Twice they have found what I couldn’t find and at a lower price. Also, their service and response are outstanding.
Charles - Alpine, CA
I bought a trailer hitch receiver for my 2006 Honda Element. I had seen reviews saying how easy it was. I was very skeptical. It took me less than an hour to install it. Also bought a Softride Element 4 bicycle rack. Used it today for the for the first time. Works fine. Yahoo!
Patrick - St. Augustine, FL
I love etrailer! The website makes it easy to find the items I want. The descriptions are accurate. Lots of helpful videos. I especially appreciate the transcripts of the videos as I can read them quickly when I dont have the time to watch the video. Items are always well packaged and arrive pretty quick.
Dawn - Morehead City, NC
Mervin - Sumas, WA
Jena very helpful with order ,contacted my several times to help on Colorado 2015 4x4 base plate & tow bar Thanhs
Dwayne - Tolar, TX
I own a CRV and travel a lot to dog shows. There is a lot of equipment needed for dog shows, and it didnt fit into my vehicle as my dog grew out of his puppy crate and into a larger crate. My plan was to purchase this trailer in lieu of buying a larger vehicle so that I could pack all the gear for dog shows into the cargo carrier leaving plenty of space for my dogs crate in the back of the vehicle. I called to place my order to make sure I was ordering the correct item. Customer service was fantastic. The trailer arrived in 2 days, which was very impressive. It was very easy to assemble and attach to the hitch. It is heavy, but I am a girl. My husband lifted it without a problem. The plan was perfect and worked like a dream. The option of the carrier folding up against the car was a definite plus and I would recommend this to everyone who considers this as an option. Great product, great customer service and incredibly fast delivery.
Eva - Shawnee Mission, KS
Great product. Shipped and received promptly. Easy installation YouTube video really helped. I would definitely buy from etrailer.com again.
Carl - Kincardine, ON
The service is the best and you have always had what I was looking for at a great price if not the best price.
Thomas - Cadillac, MI
I ordered the T-connector for my 2000 Jeep Cherokee. I must say it was even easier than they had said to install,and now all my trailer lights work just wonderfully. I am Most impressed with the quality of this product and it was delivered within a reasonable time frame. Indeed I would recommend this to anyone who is trying to equip a Jeep Cherokee with a trailer.
Johnny - Franklin, VA
I couldnt believe how easy the 7 pin 5th wheel adapter was to install. Just plug and go and no wires to splice. I would definitely order from etrailer.
Brad - Santa Clara, UT
fast shipping,good price
Tim - Lagrange, GA
I bought a: Adapter 7-way [new # 20321]. Which makes my four-pin into a seven-pin adapter for pulling my pop up camper around with my 1996 Ford Aerostar van. Once again, I chose an etrailer.com product. The product works great and was easy to install. I chose the product after reading other folks reviews on the website. The web photos and instructional videos are very helpful make sure you ground the wire on the new seven pin or it wont work. The delivery was fast and the product is as advertised.
Elliott - Maryland Heights, MO
Strong technical experience, great response time to answer the questions I had, follow-up to be sure I got what I wanted, reasonable price, on-time shipping why would anyone go anywhere else? I left a question about a back-view camera for a camping trailer and got the answer, and a follow-up question was rewarded by a very helpful connection directly to the manufacturer a part I wanted was not standard, because I was using the camera as an intermittent rather than permanent connection.
William - Austin, TX
The whole process was a great experience and the product was delivered sooner than expected. Kimberly D was a great help in going the extra mile on making sure my order was corrected after I needed to add additional products. Will use them again and again.
Tim - Tempe, AZ
Thanks you for the Awesome Customer Service! I received my replacement part within days after you received the old one. I will definitely tell friends about your company.
Brent - Grand Portage, MN
I ordered a towbar bracket for my 99 4Runner, I was very please to receive it in only 3 days. It went on great and I want to say thank you.
Richard - Tahuya, WA
Couldnt be happier with the customer service, great prices and fast shipping!
David - Thomasville, NC
Fast service! The hitch fit perfectly with good instructions.
James - Fort Collins, CO
This my second brake controller to order from etrailer. I ordered the Teshonka P-3 with a cable specifically built for my 2015 Toyota Tundra. Instructions were spot on. Video would have been helpful but I had enough information to do the job in 30 minutes. Shipment was prompt and web site has tons of helpful information.
Ervin - Flower Mound, TX
Looks nice on the truck, went on easily, just needs bigger rubber s as are not thick enough to keep it from rattling. Was happy at how soon it arrived and it came in good condition. Would be nice if there were a strap or something attached for when it is lowered down to load something.
Wade - Merrillan, WI
Great company to buy from. Has quality products and keeps you up to date on your orders
Cory - Alliance, NE
I had to adapt an existing tow bar for a new tow car I recently purchased. I called a number of times with questions, got a different sales person each time, but every one of them appeared to be an expert on the subject and knew their products. They quickly helped me identify my needed parts and my order was shipped immediately with free shipping! Great experience.
Timothy - Seatac, WA
It was easy to use the website. I received the product in a very timely manner and in excellent shape. It was exactly what I needed. I will feel confident that I can use the site again for future needs.
Uzziah - Pensacola, FL
I have recently discovered etrailer.com. For the last 2-3 weeks, I have watched numerous self help videos, reviewed parts and prices, and ultimately ordered a variety of trailer parts to update a livestock trailer with new brakes, hubs/bearings, and hardware. I compared parts prices with my local trailer supply and found etrailer.com to be very competitive. The free shipping and parts delivery to my home was a big benefit. I cant thank you enough for the videos you produce and make available for do it yourself people like me along with the customer service and support. I have already recommended etrailer.com to a contractor friend of mine that routinely needs parts for his construction business equipment trailers. Ill be back for my next project:
Joseph - Taneytown, MD
The bag works really well. We use it for our luggage when we travel for gymnastics with our grandaughters. It holds all of what we need it to.
John - Jenison, MI
I was very happy to find the parts I needed at your site to complete the conversion from mobile home hub/drums to a standard 6-lug x 5.5 hub/drum on my flatbed trailer. All of the reviews you have posted on each of your parts and all of the detailed information available on your sight proved to be extremely helpful in ensuring I ordered the correct parts. Your prices were excellent and free shipping was a nice surprise also, not to mention the quickness in which you ship your orders. I also found many of your products to be superior in quality to what is available in my area. For example, the dust cover caps for the hubs I ordered were probably twice the metal thickness of the cheaper ones that are normally available here. These ones should stay looking good much longer! In addition, you were able to provide me with information on upgraded seals, that will prove to be much more robust than the standard single lip seals. I was so happy with my order I went back online and ordered my new trailer rims from you guys as well. I will continue to come back to etrailer.com for my trailer needs! Thank you!
Chadwick - Hermiston, OR
Great, easy to use website with LOTS of helpful information. Purchase/shipping process was equally easy :
Mark - Niagara Falls, NY
Received order in a timely manner, It was as described by seller. Price was reasonable. Thank You
Ronald - McKee, KY
Business with this company was GREAT!!!! Easy ordering and very fast on the shipment!!!! The item that was purchased was exactly as described! Thank you!!!
Jean - Columbia, PA
Hitch and trailer wiring for my 2008 Nissan Frontier Crew Cab is awesome. super fast delivery, easy self install. This is the second hitch and wiring kit I have purchased one for my 2012 Kia Sorrento, and this company rocks.
Russell - Sanford, FL
trailer.com is the greatest site for all trailering needs, their experts know everything there is to know about all the products they sell. I would not shop anywhere else. Love these guys.
James - Lester, PA
Very satisfied with etrailer, Wayne H and George J kept me posted during the process.
Bruce - Gahanna, OH
I always enjoy shopping with etrailer.com. Great selection, prices and support! Couldn’t have a better experience….
Keith - White Bear Lake, MN
Exceptional service. Wish other companies could follow the lead of putting the customer at the forefront.
Brenton - Punta Gorda, FL
Pictures did it for, i saw my car and the hitch
Daniel - Chula Vista, CA
Great service fast shipping good product Thanks
Lawrence - Edmond, OK
Great products at great prices. Excellent website one of the best Ive seen for e-commerce I love the simplicity. Havent needed the customer support yet, but Im guessing its great, too!
Steve - Goleta, CA
Super fast, efficient transaction!
Terry - Green Valley, AZ
as usual high quality, courteous people to deal with, and knowledgeable. quick shipping definitely will shop again with them.
Bob - Imperial, MO
Great service so far. Excited to get my gear, should be here by the end of the week.
Danny - Scottsdale, AZ
I took me 2 minutes to find what I was looking for and the shipping was excellent along with the price.
Rich - Dyer, IN
Everyone seems very knowledgeable about their parts they represent. Also very friendly staff and fast shipping.Even returns were taken care of promptly.
John - Brentwood, CA
I feel secure getting things from etrailer. Shipping is fast and communication is good. They also give reliable advice on products. In this case the Ultra Fab jacks are working out well. They replaced the original underpowered jacks on a 5th wheel.
Keith - Laveen, AZ
My order just shipped today, so I cant say much about my order. I can say that I am very impressed by their customer survive. I received two phone calls from etrailer today, the first , to confirm my shipping address because it was not the same as my billing address. This additional security follow up was appreciated. The second call was two confirm that I had actually ordered 2 of the same item and that the order was correct. I laced my order late last night and received the calls today and also confirmation that my order had shipped. So far I would recommend this company and I will buy from them again
Paul - Labelle, FL
The hitch I purchased fit perfectly and the YouTube instructions were right on. I will do business with etrailer again.
Jerald - Elk Grove, CA
so far its been a great, service has been great, the people Ive talked to on the phone, I thought it was great that Nicky called me on a Sunday to let me know my order has been delayed by a couple of days. This is a first for me. Will order from etrailer.com again
Dennis - Angels Camp, CA
great prices, fast order processing, very helpful CS reps. Will order from eTrailer again! They carry everything you should need for towing.BUT be careful on the shipping method!! Value economy shipping is slower than Pony Express!!! 7 days to ship 91 miles. You can walk faster than economy shipping.
John - Coulterville, IL
I ordered a set of mirrors from etrailer.com 2/9/15 around 5:00 PM. I got home and began researching on line about towing mirrors and decided the mirrors I ordered was not what I really wanted. I called etrailer.com at approximately 9:00 PM EST. Mark took my call. I asked him if I could cancel the order I placed in the afternoon and order a different set of towing mirrors. He said let me look to see if the order had gone out. He said I could change the order. Mark was extremely helpful and courteous in every way. I cannot say enough about how eager and willing he was trying to make me happy. Mark made my experience with etrailer.com great! I will definitely shop with etrailer.com again and recommend them to my friends.
Greg - Auburndale, FL
Excellent service, glad we found your site and will do more business with the various jobs coming into our shop. Thanks!
Jim - Hamilton, MT
Great customer service. Anyone can sell a product online its the people behind the product that make the difference, and these people know their products!
John - Mineral, VA
Everything we ordered fit together easy. We are sure we will shop with eTrailer again.
Craig - Rhome, TX
Great customer service! very knowledgeable ordered on Monday will have product on Friday. This is in very Rural NE Montana. Will use this Co. again. Really great to get this kind of service these days. Thanks Juanita
Chuck - Saint Marie, MT
I ordered a hitch for a 2014 Hyundai Accent. The shipment received much faster than I expected. Installation wasnt very difficult. It looks great and discreet. Hopefully, I will try it out soon with a new bike rack.
Paul - Houston, TX
The mud flaps worked great and were easy to install. The service was excellent and when I incorrectly put in my order quantity, Tamara called to confirm before the order was finalized. She followed through to the end and I couldnt be happier with the service.
Jeffrey - Beaverton, OR
Great customer service. They explain everything and never pressure you. Great web site. Great pictures and movies to explain product. Keep up the good work
Randy - Wright, WY
Great job processing my order.
Scott - Saint Charles, MO
As usual, a quality experience. Received the part I ordered, it worked as expected, and shipping was timely.
Jeffrey - Sachse, TX
Terrific online shopping site, had the item I needed and went the extra mile to ship it in a timely manner at a reasonable cost. Received a quality product.
Michael - Leesburg, FL
Very good customer service, I appreciate tbe quick emails to update the status of my order.
Darrel - Wembley, AB
Top notch site with very helpful video demonstration. Ordering was easy and quick.
David - Severna Park, MD
Great site! Quick service!
Denise - Bowling Green, KY
Great service, quick delivery, fit perfect did it on my driveway with jack and jack stands.
Fred - Apple Valley, CA
I know when I receive my tires
Erick - Hialeah, FL
This is my 3rd or 4th order from etrailer. I give them 5 stars for excellence!
Jennings - Live Oak, FL
I am very happy with the personal service. It is a lost art.
James - Benton, AR
Love the pictures to pick out parts.In the past I could not find these pins for my wheelchair ramp in the past. In the mid-west they do not hold up with the snow and salt. Thanks Dan
Daniel - Hilliard, OH
It was so easy to complete the order had no problem with any of the processing
David - Duffield, VA
Its a breath of fresh air to come across customer service like I experienced at Etrailer. Michelle was extremely helpful, knowledgeable, and understanding and I will always purchase my trailer supplies through Etrailer. Thank you for all your help!!
William - Highland, MD
Was very pleased how fast it was shipped!!
Joe - Oconto, WI
I appreciated the personalized attention, attention to detail, vast vast selection and super fast shipping. Thanks etrailer.com!
Burt - St Charles, IL
My fenders came quickly and in great condition. Its always a pleasure dealing with etrailer.com!
Greg - Cape Coral, FL
Ordered E-track in the evening, had shipping data in the middle of the night with a free upgrade on shipping. Good prices, great customer service.
Gerry - Richlands, VA
As always finding what I need for towing, rv,& specialty hitches is easy. I have purchases several times and have been happy with the selection, service, and cost. Have not received the latest item yet but have no doubt it will be as advertised. More to come.
Timothy - Wellington, CO
Nothing but great. Great products, great service, great shipping. Real top notch company to do business with.
Peggy - Hialeah, FL
very pleased with ease and speed with ordering. had a little trouble with fone # and called them up to fix to right # and the gal told me part of order would not be sent out for 3-4 wks. I informed her I only ordered that part to get above min free shipping and that was no big deal. so she swapped item that was in stock for backorder item so I could get main order in speedy time.. how many other companies would do that on their own.. I highly recommend them. dave-
Dave - Shelton, WA
Carla, at the front desk was exceptional. She got us the parts we needed very quickly and was very helpful in helping us determine exactly what we needed. Thank you Carla!
Gary - Wentzville, MO
I ordered a Roadmaster towbar and base plate from etrailer because they offered the best price. The service after the order was exceptional! I received my order in a few days, along with follow up from George asking if everything was to my satisfaction. I decided to install the base plate myself and the video provided by etrailer walked me through it, step-by-step. I called with a question and spoke with Nikki, who was very helpful. I will continue to do business with etrailer because of the high level of service and will recommend them to my friends.
Rick - Kings Mills, OH
First time prchasing from etrailer and will buy again for sure! Fast,accurate and pleasant transaction.part fits great and shipping box w/ part was excellently packed.
Robert - Livermore, CA
There was great descriptions and information about the parts I needed. I had a lot of confidence that I ordered the right parts. It was delivered in a timely manner and worked great.
John - San Antonio, TX
It was a true pleasure shopping with etrailer. I did my research online and they had the knowledge base with all the parts and specifications for my application. I ordered the parts and then found them cheaper on another website and sure enough etrailers price promise came through and provided me with a credit for the difference. The shipping and the package was perfect, the hitch came very nicely boxed in a sturdy box which was not all torn up nor falling apart even though this is a heavy item. Just like they said the installation was 10 minutes and looks just like it would had been installed at the factory. Great Job etrailer!!!
Carlos - Cutler Bay, FL
It went very smooth ordering a break controller over the phone to a knowledgeable operator. I would have done it online but had some trouble with the quality I wanted.
Greg - Grand Forks, ND
Thanks George J for the favor, I just hope this all works out.
William - Wildwood, NJ
very happy with the delivery and product
Mary - Pahrump, NV
The hands down best place to find the name brand towing accessories and new innovative products available... And I can always count on them for the quickest processing and shipping I've ever seen… Thank you again etrailer for caring that I get the right parts at the right price and as quickly as possible…!!!
Dan - Cedar Rapids, IA
Easy shopping and checkout.Great communication and fast shipping. I dont know what could improve on that.
Jerald - Jesup, GA
Spoke with Caleb Wed and he answered all my questions and said I should have my order Monday or Tuesday but he must have been putting it in the box as we talked as I got it Friday afternoon. Great customer service and fast shipping.
Carl - Bartlett, TN
Sales response was rapid, did not charge my card until shipped. The site had multiple options for my application, not just the most common.
Alex - El Lago, TX
I was very pleased with the service from Julie. She was most diligent. Thank you
Brian - Loxahatchee, FL
I would recommend etrailer to anyone who asks. Customer service, product quality and pricing is second to no one, I ordered several items including a tow bar for my F 150 Raptor that I needed to have in order to go on vacation. When I realized the delivery was being held up by some other parts that were on back order, I sent an email to my sales person on a Sunday morning letting her know my concerns. I had an email back with in a few hours with an offer to split the order up and make sure I got what I needed. The parts arrived as promised and all is good!!! Thank You ETrailer!
Ron - Sebastopol, CA
The power jack was delivered on time and I save a lot with Etrailer I put the unit on it works great! Thank you!
Carlos - Miami, FL
Gary - Tullahoma, TN
Things were very easy to find on your web site. I had a very pleasant experience and the shipping was very very fast.
Steven - Washburn, IL
I was really impressed with your service And shipping was quite expedient . Thanks
Carlos - Charlotte, NC
I AM GLAD I FOUND YOU GUYS TO BUY PARTS FOR MY TRAILER MY ORDER IS ALWAYS SHIPPED OUT QUICK I REALLY THANK YOU
David - Corinth, MS
Great product. Came on time and extremely easy to install. Thank you
Michael - Escondido, CA
I received my order today from etrailer. I was very pleased with how quick it came and the perfect condition of the package. I had placed my order on 2/4/15 and it came on 2/6/15. How great is that? Thanks etrailer.
Deanna - Nixa, MO
The Husky Brute trailer jack arrived in three days without designated special handling. The unit was as advertised. The installation and operation instructions were complete and well written. I believe the unit is a good value for the price. I appreciated the free shipping.
Dennis - Nampa, ID
as usual the order and delivery was handled with professionalism and in a very timely manner. the order arrived exactly when I was told it would when placing it. VERY PLEASED
Albert - Slidell, LA
Very easy, accurate and fast. Fixed a mis-order my fault cheerfully and expeditiously.
Greg - Fort Myers, FL
One of the best online shops out there. The website is clear and there are no annoying popups to slow you down. Products are excellent and easy to compare. The free shipping is fast and makes them impossible to beat. Every time we install a hitch on our own vehicles or those of a customer, we use etrailer.com
Peter - Kiln, MS
It is just wanted. As soon as the weather gets better I will install it. Thanks.
Robert - Branchville, NJ
I purchased this kit and installed. Everything went well except I will repeat what others have said that the green ground wire is probably 1 too short. The unit worked perfect for months but developed a short in the control box. Since it was less than a year old I could return it for repair or replacement. etrailer stood behind the products they sold and replaced the unit. I couldnt ask for anything better. Thanks for great customer service.
Don - New Freedom, PA
Excellent service. Product was shipped the next day. Product works great and was easy to assembly.
Brian - Wrightwood, CA
Very good to deal with. Part was just as shown and quality was good. Shipped in a short time. Very happy.
Service is exceptional. Great response time and service when ever I have had any problems or questions. The only issue I have is that on some of the products the light wiring schematics/instructions are wrong/incorrect. I will definitely continue to shop at and recommend e-trailer to other people.
Lorne - Azusa, CA
Super fast shipping. Simple. Excellent. 5 stars. Thank you
John - Coulterville, IL
Etrailor has always given me great quick service. I placed this order one evening and as usual, it shipped the next day.
Garry - Houston, TX
Customer Service: Excellent on taking care of item damaged in shipment. The item to be replaced was going to take eight to ten days to be delivered. I had planned on finishing the job in three to four days. The service rep said they would check and do the best they could. I received a phone call the next morning. I was getting the part when I needed it. I also received a email confirming shipment. Product Experts: Good response and very helpful technical advice. Quality of Products: This is my first order with etralier. The quality of the products I received are top notched.
Aaron - Allardt, TN
You guys are great! I feel that I received help customized to my specific situation including emails from etrailer.com and had my questions answered promptly and accurately. I ordered a couple of 90+ lb items and the boxes were a little damaged during shipping, which I think is to be expected though no damage to contents. As a result, a couple of washers and cotter pins were missing, but I worked with Nikki R. and I gotta tell ya, she was awesome. Super responsive and made me feel like I was her most important customer. Replacement parts were mailed to me immediately. Like so many other reviews, I cannot recommend etrailer.com highly enough. I will not hesitate to order from them again.
Mark - Gilroy, CA
Bert - Goldfield, NV
The front hitch for an F-250 arrived in a reasonable time. The box was a bit busted, but there was no damage to the hitch. Mounting on the truck went as advertised. All in all, a good experience.
Bruce - Angwin, CA
Ordering was easy. Good pictures and specs. on the products and viedos were very helpful. Thanks
Barry - Cornelia, GA
Fast delivery, wide selection choice. Great place to do business.
James - Broken Arrow, OK
I have bought several items from eTrailer over the past couple of years and always found them to be a great company to deal with. Great prices, great products and super service.
James - Louisville, KY
Very informative site, thankful for the installation videos, and vehicle, wire pairing for brake controllers.
Joseph - Turlock, CA
The experience was very good. Juanita made it very pleasant.
Linda - Copperas Cove, TX
Quality materials/product. Easy install. Rapid processing, fast delivery. Knowledgeable, very helpful telephone ordering.
James - Pagosa Springs, CO
Nice place to do business with, great communication.
Kenneth - Clinton, TN
Received as promised and exactly as promised. Always a great experience with etrailer. Glad you all are here!
Stephen - Rock Hill, SC
on-time shipment, product just as advertised.....loved it
Keith - Gold Canyon, AZ
I needed a hitch for my Honda Pioneer. My search took me to a number of sites but I found exactly what I needed at etrailer.com. Better yet, an hour and three minuted after I placed the order I received an email telling me it had been shipped. With selection and service like that, Ill look to etrailer.com for other items I might need.
Glenn - Rudyard, MI
Vince was very helpful in answering my questions and placing my order. I am very happy with the fast service and rapid shipping. I look forward to doing business with etrailer in the future.
Tom - Anacortes, WA
Very fast service, placed my order and it was being shipped within hours of purchase. But what sold me was the price, best on the web I found. Thank etrailer.com
Thomas - Salem, NJ
I had a problem with my order UPS lost parts of one package one call to Julie in customer service. A new part was shipped and was in my hands right now. The best outfit Iv worked with, I will allways call E-Trailer first. They take care of the customer and thats important to me.
Corkey - Parker Dam, CA
I have done business with etrailer before and I have always been extremely satisfied with the value and rapid shipment of there products The ease of ordering on line and a great write up about the product has given me the information I need to choose the item that best fits my needs
Donald - Sun City West, AZ
Great people to work with. Shipping is fair and prompt. I will keep coming back for their great product selection and great personal service.
Terry - Boise, ID
great line of products it took a little while work my way around your system to find what I needed. Thank you
James - Cocoa, FL
Some of the best customer service I have recieved, Katie D. Answered all of my questions before I could even ask them. Professional, polite, knowledgeable and great prices. Thank you.
Ruby - Gardena, CA
Great service and knowledgeable
Kenneth - Baton Rouge, LA
Excellent buying experience! As soon as I entered the order I had a confirmation email and followup email from a human being! Great vendor to work with, highly recommend, Cole at etrailer is a pleasure to work with.
Christopher F - Battle Creek, MI
Very reasonable pricing and fast service. Couldnt ask for more. Thank you.
Thomas - Hattiesburg, MS
I am satisfied with my purchase thanks!
I always wonder what the outcome will be with ordering from some company on line for the first time. e-trailer confirmed my order right away and notified me the next day that item was shipped. and the tracking site they provided was user friendly as that it had a U.S. map showing the travel path of package. Before I had ordered the hitch from them, I had searched another site because they boasted super savings on hitchs. The site showed the class III hitch I was looking at marked down from $234 to $140. That was $5.00 more than e-trailers same hitch which was not on sale. I bought the one from e-trailer. I hate dishonesty in any form.
Jeff - Saint Francis, MN
Got the part Wednesday after ordering on Saturday! Very reasonnable time in my book on regulat shipping! Reviewed the excellent video on line with the details of our vehicle! Had the wiring installed in about 20 minutes with NO cutting or splicing anything as described! Dealer could not have done better! Truly impressed with the whole experience and will recommend you to friends without a doubt! Hope you are on Facebook? You will get a like and share from me! Thanks!
Gary - Phoenix, AZ
so far so good.
Art - Dekalb Junction, NY
I havent received the mount . So I cant give you the whole picture yet. So far with the ordering process everything has been good. Glad that you showed part of the installing process on your web site. Real helpful in knowing which mount to order.
Harold - Conway, SC
I absolutely love this site. There is great information on here for everything related to trailers and towing. You guys/gals do a great job at you research. I also really like the order tracking on this site, it is second to none.
Timothy - Waukesha, WI
I thought that the product was shipped extremely fast! The only complaint I have is that is was shipped I believe UPS, but then delivered to the post office. Once it was received at the post office is when I found it to be difficult to get. That is the only issue I had, which was not your fault, it was the unreliable post office! My son hasnt installed the product yet, but Im sure it will work just fine.
Jacqueline - Andover, MN
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