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Customer Feedback and Reviews

viewing 1 - 150 of 28093 customer comments


My order arrived very quickly. Installation was very easy. The price is the best around.

Michael - Lawson, MO

04/15/2015


Everything went well. Shopping, buying and the delivery was all better than expected

Bruce - Sumerduck, VA

07/22/2014


Amazing customer service! I got a personal email within an hour of ordering ordered at 8 pm noting that my order was in stock and would be shipped out promptly. Next early morning, received confirmation of order being shipped!!! They saved our family vacation!! Thank you so much. Amazing. will definitely use etrailer.com again.

Kathy - Frisco, TX

07/22/2014


Very friendly and helpful sales rep.

Angela - Barnwell, SC

07/22/2014


Great job I appreciate how they took care of me and got the order out. Thanks so much

Harry R. - Benzonia, MI

07/22/2014


Perfect experience. I ordered my product from etrailer.com despite finding it slightly lower elsewhere. Etrailer provides so much useful information and the reviews convinced me that if there was a problem they would be there to make it right. Of course they honored their Low Price Pledge timely.

Mark - Mableton, GA

07/22/2014


Product ordered was what received. Pricing was in line and shipping was fast. Have added to my favorites for my future trailer needs.

Roy - Cottontown, TN

07/22/2014


I have ordered from etrailer several times now. Mostly just via the website but this last time I called to get some additional help with the product I was looking for. Every one of my experiences has been fantastic. The customer service is excellent, the products have worked perfectly, the shipping has been very fast, the prices are good. I will continue to order from etrailer for all my rv needs. Thank you etrailer!

Loren - Aurora, CO

07/22/2014


another awesome purchase from etrailer, I purchased tow mirrors and they were exactly what I needed.

Anthony - Clyde, OH

07/22/2014


GOOD PRICE . FREE SHIPPING , GOOD CUSTOMER SERVICE. JENA FOLLOWED UP LIKE SHE SAID AND PART ARRIVED ON TIME . THANK YOU JENA

Byron - Cary, NC

07/22/2014


My order arrived on time and as advertised. Thank you

Shaun - Chelmsford, MA

07/21/2014


Ordering through etrailer is quick and easy. They offer top quality products at a good price. This is the 2nd time that I have ordered from etrailer, and I will order through them again

Jim - Carver, MN

07/21/2014


It was all good.

Allen - Rome, PA

07/21/2014


Etrailer.com is a phenomenal website. Every product has multiple pictures showing different angles and the product descriptions are very detailed. You know exactly what you are getting and there is no second guessing on what parts you need. Orders ship fast even on the weekends! A+

Evan - Wakefield, RI

07/21/2014


I do quite a bit of online shopping both personally and for our business, and I can say with all the customer service I have received, etrailers customer service is by far the BEST I have ever dealt with. I ordered side view mirrors for our car, and after placing the order I had a sales representative call me and suggest a faster way of shipping, which also gave me free shipping. The company immediately credited back the shipping charge, with no questions asked!!! I will most definitely be using etrailer for future business and referrals to all of our friends. Thank you so much for such kind, OUTSTANDING employees!

Amy - Franklin, TN

07/21/2014


Excellent service! Kelly was able to answer my questions and complete my sale very quickly. She was very through and concise. Excellent employee!!!!!!!!!!! Fair price and quick delivery scheduled......Thank you!

Paul - Fishkill, NY

07/21/2014


Rebecca did an excellent job in quickly understanding my goal and made appropriate recommendations this past Saturday. Timely order status was provided and I picked up the complete order Monday morning. I am a repeat customer and will be back.

Patrick - Baldwin, MO

07/21/2014


Very professional,friendly and fast service

Iosif - Staten Island, NY

07/21/2014


Ive order twice from etrailer and both times the shipping time has very quick. Im about a thousand miles from them and my stuff arrives in 3 to 4 week days. Im very pleased and next time I need something they may carry, Ill shop there first. Nice site for tracking of the package, too.

Rickie - Harrisburg, PA

07/21/2014


A little slow in processing the order , otherwise ok

Douglas - Mohawk, NY

07/21/2014


Off the charts in satisfaction

Harold - Kerrville, TX

07/21/2014


I want to thank you for the best customer service I have had in a very long time. Rebecca great I would recommend your company in the future.

Kevin - Axton, VA

07/21/2014


nice, friendly, prompt.

Roxana - Clemson, SC

07/21/2014


Very good service and quality products

Riley - Perryville, AR

07/21/2014


service was great and the part that I ordered was exactly what I was looking for. pictures speak a thousand words...thanks. The best online service experience I have had.

Jason - Sherwood Park, AB

07/21/2014


eTrailer makes purchasing a hitch a very good experience. The videos give you a good idea of what to expect on installing the hitch. Also Ricky is very knowledgeable about the different hitch choices. I have purchased here before and will again.

Max - Boulder City, NV

07/21/2014


Tires are great !!!!! You get exactly what they advertise:

Tony - Warner, OK

07/20/2014


Great experience!

James - Carrollton, VA

07/20/2014


Tahnks! Everything was right. All went well. No problems.

James - Nazareth, PA

07/20/2014


great experience!! I love the communication that was provided after the order. Good Job!! Communication is crucial.

Jonathan - Spring Hill, TN

07/20/2014


Great... Like Arnold said Ill be back

Elgin - North Potomac, MD

07/20/2014


We ordered a cargo carrier and bag to use with our new car and already love it! It will allow us to take everything we need for our vacation this summer - golf clubs to Espresso machine!

John - San Diego, CA

07/20/2014


It was just what I needed and it came very quickly.

Calvin - Huntsville, TX

07/20/2014


Good prices, good service.

Harry - Madison, WI

07/20/2014


No problems, quick and fast service and shipment. Thanks again.

Jimmy - Mullins, SC

07/19/2014


Christie was very pleasant to deal with.

Randy - Perkasie, PA

07/19/2014


Great site and very good products. I ordered two Roadmaster Quiet Hitch - Universal U-bolt Design which worked so well and I was so pleased with, I ordered two more. And the shipping was fast. Thanks for the great service.

George - Cordova, AK

07/19/2014


I ordered a trailer wiring kit for my Chevy Express van. The parts came earlier than expected and I had it installed within 15 minutes. Im sure Ill order from you again. Very happy with your service

Michael - Bremen, IN

07/19/2014


Placed order on phone with Erika because online system did not recognize and apply Free shipping. Erika was very helpful and very courteous. Order shipped same day and was received two days later.

Michael E - Toney, AL

07/19/2014


Good layout of products available. Price are a bit higher than expected, but the service makes it worth it Thanks, P.S. Look forward to next purchase!

Peter - Carmel, IN

07/19/2014


AWSOME! Thank you for the great service and great products, I would highly recommend you to anyone I know.

Andre - Buffalo, NY

07/19/2014


Ive dealt with Nicole R, Julie H and Erika W over the last week they absolutely rock! Your pricing and quick shipping and their knowledge and customer service are amazing and first rate. Many, many thanks to the three of them for getting this trailer hitch novice squared away with the right stuff on time including a return of item that I needed to switch. I needed make sure a all of this was done in less than two weeks and it seemed perfectly routine to them.

Greg - Cross Plains, WI

07/19/2014


Phone order was quick and efficient. Cathy T was also pleasant and able to quickly answer my questions .

David - Dover, NH

07/19/2014


Excellent serice, great follow up with terriffic personalized service.

Frank - Marblehead, MA

07/18/2014


Cathy was more than helpful. I used to be in the auto parts business, and know how frustrating it can be to deal with customers like myself ordered a pintle ball with the wrong shank. I was able to get the correct ball on the way and the original returned with no issue. Hands down my source for all towing and hauling gear.

Patrick - Tampa, FL

07/18/2014


All I have to say is. If the parts are as good as the CSR where on the phone , you have one new loyal customer. The CSR was very knowledgable and helpful with the ordering process. Its nice to know that Etrailer actually trains its employees on the products that they carry. Way too go.

Scott - Marine City, MI

07/18/2014


So easy, great customer service. Called the company for clarification and it was fantastic. Product got to me a day early.

Jeff - Olympia, WA

07/18/2014


Very informative through the whole transaction. Very fast emails with updates and super fast shipping!!! Thanks a bunch. It was a great experience and very fast turn around!!!

Leo - Rock Island, IL

07/18/2014


My dad put this hitch on my 2014 Traverse in about 25 minutes. It went on exactly like in the video. It looks good and is very solid. I was very impressed.

Elizabeth - Marshall, MI

07/18/2014


The wiring harness fit my Honda CRV perfect. The video showed me step by step how to install it. I am a 70 year old woman and it took me 1/2 hour start to finish. The trailer service centers wanted from 200.00 to 300.00 to install it, the harness alone was $70.00. I paid $25.00 for the part from etrailer and now it is done. Thank you

Sandra - Prescott Valley, AZ

07/18/2014


My roof rack arrived sooner than expected and was a cinch to install. Took less than an hour. Tracking was simple and fun. I kind of liked the personal emails too. Nice touch and a very good experience.

Thomas - Essex Jct., VT

07/18/2014


WEB sight very informative and easy. Received product within a very reasonable time . The AM90070 trailer wheel lug nuts stainless steel look well and appear to be a good product. They are not as long as OEM but installed ok on the trailer. Satisfied.

Lee - Mint Hill, NC

07/18/2014


Third time customer, always great to deal with is why I will continue to come back.

Mark - Vina, CA

07/18/2014


like it so easy

Kelly - Rancho Mirage, CA

07/17/2014


Outstanding customer service!!

William - White Plains, NY

07/17/2014


I think you guys & girls run a first class business. Keep it up, its a rare thing these days. Thanks !

John - Richford, VT

07/17/2014


Shopping on line can be frustrating at time not seeing the person you arwe dealing with, but etrailer let me know the status of my order when it would be shipped and this sevice carried through to shipping I will deffinitely deal with them again.

Alan - Burlington, ON

07/17/2014


I purchased a backup camera system for my truck. Shopping experience was good. Package arrived as advertised. I had the unit professionally installed. Immediately noticed that the display was not working properly. I contacted etrailer customer service who was courteous and responsive. I promptly received a replacement unit, installed it and my problem was solved.

Anthony - Leonardtown, MD

07/17/2014


Very impressed with your shipping email notifications. I look forward to seeing my hitch soon!

Paul - Cumberland, RI

07/17/2014


Having a good system to keep your customers informed makes it so they will return. I will recommend etrailer to my friends. Thank you!

Michelle - Terryville, CT

07/17/2014


Great service. Thanks.

Theo - Peyton, CO

07/17/2014


Love your website! Ordering was simple an was shipped fast.will definitely will use etrailor again. Thanks again.

Jeff - Asheville, NC

07/17/2014


WOW, what can I say? This place is awesome. Quick shipping, customer service is top notch. Ricky the sales person I had was very knowledgeable and helped me with a ton of questions. We just received our brake controller and the video on how to install it was very informative. My husband wired this to our vehicle in about an hour. The prices are very comparable to other internet shopping. I just could not believe that I ordered this on Monday and received it on Wednesday. GREAT company. Will use again if needed. Thank you for your prompt and wonderful service.

Dawn - Wooster, OH

07/17/2014


very good communication, thank you very much!

Dick - Blaine, MN

07/17/2014


Very pleased with overall service. Im impressed with their service, other companies should take notice. I will definately deal with etrailer again on any of my trailer needs.

Lloyd - Dexter, MI

07/17/2014


sumo springs were very easy to put on and work great thank you

Robert - Piketon, OH

07/17/2014


Great job fast service

Charles - Cocoa, FL

07/17/2014


Great price and service. The hitched was shipped out quickly and communication from etrailer was great.

Adam - Rockville, MD

07/17/2014


Easy web site search.

Anthony - El Paso, TX

07/17/2014


Extremely pleased with the service Zakia o Shipped my hitch the same day sent the tracking number confirmation numbers A few minutes after ordering it Extremely pleased with the service would recommend it to everyone I know

Paul - Lynn, MA

07/17/2014


Absolutely great again. Another superior product delivered amazingly fast with the best service communication, hands down.

Kevin - Golden, CO

07/17/2014


This is the best service I have ever had they was real helpful in finding what I needed. Thanks Jan and Kimberly

Rodney - Lakeland, FL

07/16/2014


I was very impressed when I ordered a Blue Ox towing system. I needed to have to quick as I was getting ready to travel in three days and etrailer had this to me in 26 hours from the time I placed the order. The sevice was outstanding and the communication was by far the best I have every experienced. I knew every step of the way from ship time to delivery. Thank you etrailer.

Phillip J - Lawrenceville, IL

07/16/2014


etrailer delivered exactly as ordered when they said they would. Shopping online was easy and the informational videos helped a lot for making my decision. Also the multiple angle views sealed the deal. Keep doing what youre doing and Ill be buying from you 40 years from now!

Bianca - Fort Collins, CO

07/16/2014


Site has a well organized option for all of the trailer hitch needs of any vehicle. Pricing is very competitive and shipping was fast. If you have any questions they will do their best to guide you to a solution.

Gary - Young Harris, GA

07/16/2014


Hugh variety, video directions, good product write ups, good price.

William - Raleigh, NC

07/16/2014


Prices are pretty fair and Customer Service is Super Great!!! I changed the order 4-5 times becoming quite a nuisance to these guys but the guys, especially Vince, Ricky S. & George, were professional and willing to help every time. I would recommend eTrailer to friends & family with no hesitation at all!!! Matter of fact, I already have!

Kenneth - Nehalem, OR

07/16/2014


This is a very good site to get trailer information and products. Videos are great!

Praneeth - Chicago, IL

07/16/2014


Your web site was great and informative. Cathy T was a great help. She is an exceptionally good sales associate.

Charles - Osceola, AR

07/16/2014


Exelent service,perfect delivering. will reorder next weeks.

Kurt - Aberdeen, NC

07/16/2014


Good selection. Yep. Good prices. Yep. Excellent customer service. Yep Am I missing anything? Nope. Will I shop there for trailer parts again. Absolutely.

Chris - Portland, OR

07/16/2014


Nice to deal with

Cw - Greensburg, KY

07/16/2014


Very good purchasing experience. Will make this my first stop when the need arises.

Robert - Renfrew, ON

07/16/2014


Good thankĀ“s

Alain - St-victor, QC

07/16/2014


Most efficient service I ever received. My product was shipped and received exactly as stated by the sales person. first experience with etrailer and will continue to do business whenever the need is there. Thank you for superb service as I was delayed for our trip in RV until the product was received.

Claude - Mandeville, LA

07/16/2014


I like how you almost instantly receive an email from a cuatomer service person with their email and phone number who will be your point of contact on the sale. Then, you receive several emails on the status of your order until it arrives at your house. Every good to do business with. Super fast shipping, too.

Brian - Burleson, TX

07/16/2014


Great customer service very good prices

Michael - Anniston, AL

07/16/2014


You did a great job. Made it easy for me. Thanks!

Richard - Baggs, WY

07/16/2014


Bumpers were exactly as expected. Much appreciated.

Bj - Bettendorf, IA

07/16/2014


Great prices combined with customer service that cant be beat!

David - Ventnor, NJ

07/16/2014


I was looking for some wobble rollers for my trailer,Just happened to find etrailer.com I felt I got the best price and the service was incredible thought I would be waiting 7 to 10 days to receive my shipment it arrived in 3 days thank you etrailer I would highly recommend etrailer to all my friends for any trailer needs!!

Timothy - South Walpole, MA

07/15/2014


this company is great I got great service and got expert advice on the product I ordered and was told any questions or problems to call them and they will help my sells person had extensive knowledge of the Yakima kingpin bike rack I ordered and suggested the deadlock hitch pin lock and the Yakima bar extension . I would highly recommend this company to anyone .

Gary - Bridgewater, NJ

07/15/2014


Ran all over town to find parts to rebuild my boat trailer and had almost no success acquiring parts. Found etrailer and found everything I needed sorted by part number and compatibility. Will be ordering in the near future to rebuild another boat trailer Ive been putting off for lack of funds. The prices on etrailer were half what the brick and mortar stores were charging.

Jeffrey - Parkville, MD

07/15/2014


easy to work with and great goods thank you

George - Swarthmore, PA

07/15/2014


Thanks too Carla, another ahead of schedule delivery of great merchandise.

Wayne - Collierville, TN

07/15/2014


My order for trailer jack DL22560 model 6709 was processed and delivered promptly. Removal of the old jack and install of the new jack took only a few minutes without using additional mounting hardware. I am very pleased .

Richard - Saint Louis, MO

07/15/2014


I was looking for D ring tie-downs for my motorcycle. It was easy to find what I wanted on the web page. Ordering was also easy and the free shipping was an added incentive. The product was exactly what I expected. Installation was easy enough. I didnt have a hole saw large enough for the ring assembly so I cut out the holes with a jig saw. Although not necessary, it would have been helpful to have a paper template to outline and cut these holes. Overall, I was very satisfied with etrailer.com.

Charles - Wilmington, DE

07/15/2014


Great service and professional help from people who knows their products......Fast service and friendly staff....Will be ordering all my trailer parts from etrailer. Great on-line How to Do videos, they have been a great help.

Doon - Orangevale, CA

07/15/2014


Website is setup so parts are easy to find. Prices are very good. Shipment is very fast and the shipping rates are very reasonable. Communication is excellent. If I need anymore parts for my boat trailer this is where I will get them. Thank you.

Dominic - Niles, OH

07/15/2014


Great experience

Bonnie - Oak Park, MN

07/15/2014


Great service and FREE shipping on and order that weighed around 50lbs!

Jeff - Annville, PA

07/15/2014


Very nice site. Excellent order processing and tracking info. Have saved this site as favorite for future orders.

Gary - Shrewsbury, MA

07/15/2014


Etrailer was very accommodating to my needs and had everything in stock and shipped just hours later! Will buy here next time!

John - Warrenton, MO

07/15/2014


Our 5th wheel tailgate shipped very quickly. We received it in 3 days. It was easy to install and it fit perfectly. We are very happy with our purchase and will recommend etrailer.com to our friends!

Laurie - Black Earth, WI

07/15/2014


Great tires at a super price. The only place I could find D Range tires for my boat trailer. I only with boat manufactures would sell radial tires instead of the junky bias tires.

Anthony - Sioux Falls, SD

07/15/2014


Bought this for my 2011 highlander se. Perfect fit. Easy installation. Good customer service and shipping. I will buy and recommend etrailer to anyone.

Syed - Katy, TX

07/15/2014


good service good shiping fast ,

Pierolivier - Fatima, QC

07/15/2014


Great Products and VERY PROMPT SERVICE ..... THANKS.

K D - Prosper, TX

07/14/2014


I bought a brake controller from your site last year and this year when I got another vehicle I was able to buy the new wire harness and install the same controller in the new vehicle. The staff was very helpful and courteous. I would recommend using this site to anyone needing trailer parts.

Robert - Clovis, CA

07/14/2014


Etrailer has been great to work with. this is our second order and we will order more stuff as the need arises.

Tex Lawn - Matthews, NC

07/14/2014


Fantastic company to do business with. Items as described with prompt shipping.

Albert - Pittsburgh, PA

07/14/2014


Awesome service and prices. Got a hitch and wire harness for my jeep wrangler for about 1/3 the price a shop was going to install one. And it only took me 25 min to stall both. Loved the videos Etrailer provides too. Made me look like a pro. Steven and Matt were both awesome with helping me find what I needed and getting it ordered. Thanks!!

Gary - Lebanon, GA

07/14/2014


Debbie and Carla were of great help in helping me with ing the proper items for a roof rack. In the future, I will use etrailer.com for my car needs. My experience with etrailer was fantastic.

Richard - Madison, WI

07/14/2014


Knowledgeable salesperson Lexus, fast shipping got my harness 2 days after I called and the online videos are excellent. Tested wiring harness with a tester and all appears good. Had to disassemble the luggage compartment to find the connector to hook harness to but no wire stripping and no guessing. 2012 Subaru Outback. It was a quality experience dealing with you!

Matthew - Des Plaines, IL

07/14/2014


The online ordering was a breeze, and recieved a confirmation email the next day. I recieved the order ahead of schedule and was just what I ordered. Thank you

Jerry - Green River, WY

07/14/2014


I was very happy with the service I got from Ricky S. With the little info I gave him,he knew just what I needed. He made suggestions to me ,to get me a better product. And saved me money!! Ill do all my business with etrailer from now on. Its a pleasure to work with a company,whos so helpful. They even shipped my order out the same day I put in my order. Thanks Jeff Hosford

Jeff - Mount Airy, MD

07/14/2014


It works like described stops all side to side motion and is a lock

Fredy - Hialeah, FL

07/13/2014


I ordered a cushioned ball mount and ball. I received multiple emails communicating the status of my order and even had my shipping upgraded at no additional cost. Great company!

Matt - Loveland, CO

07/13/2014


It was a cinch getting the necessary parts to get my hitch put on here in Albuquerque. Everything went as promised and with great communication with etrailer. I can highly recommend buying from them.

Ronald - Tijeras, NM

07/13/2014


Called with a question about using a brake controller from a sliverado to a ford. Lady informed me that they had a conversion wire kit from chev, to ford. Problem sloved. Bought here before,great people know their products

Chester - East Hartford, CT

07/13/2014


Amazing people and amazing company ty for everything. Londyn was amazing.

Jessica - Blythe, CA

07/13/2014


good experience Carl went out of his way to make sure the item I bought was shipped in time for my trip. Will update once I have received the e-track spare tire carrier.

Kevin - Wichita, KS

07/13/2014


George and Nikki in customer service are both excellent and should be recognized.

Orlando - Chino Hills, CA

07/13/2014


Rebecca was resourceful, persistent, and friendly in locating the Replacement 3-Wing, High M8 Hand Knob for Thule Roof Mounted Watersport Carriers. She did a great job, and I appreciate it.

Bill - Oneonta, NY

07/12/2014


Every item I ordered arrived today in perfect shape. the cartons took a beating, lol Time will tell about the installation and how well they work. I will update when all is installed and running. Thanks etrailer.com for an on time and complete order.

Lance - Bakersfield, CA

07/12/2014


Was well pleased while they put a hold on my initial order to add three more items to the same shipment. After getting them in they shipped them out within three hours!!!! Now that is what I call great service!!!!

Randy - Fort Worth, TX

07/12/2014


A easy site to navigate. A fast and easy checkout . Was a fast shipper

Thomas - Bay City, MI

07/12/2014


We ordered 15 trailer rollers - lots of rollers but we bought a used trailer with all the rollers messed up. Wow - placed the order in the afternoon and had a call from the order fulfillment team that same evening. They were already processing the order. They called to confirm that we really wanted 15 rollers prior to shipping. Wow - a company who actually processed their orders fast and thoughtfully ! The order was out the door and on its way to us that same evening. GREAT OVER THE TOP SERVICE guys.

Michael - Grantsville, UT

07/12/2014


Fast shipping great packaging! Arrived in Ca in 4.5 days thats awesome for free not to mention the Great price on the tokklift 42 extension. Great communication a customer service. As far as how to improve I dont think you can and still have your business make a profit .

Scott - Turlock, CA

07/12/2014


Service was amazing. Called me to help with better way to ship... Thanks

Eric - New Albany, OH

07/12/2014


The online videos and customer comments with pictures really helped me feel confident that the hitch and bike rack I purchased would work with my car. Delivery was on time. I needed to contact customer support to reschedule delivery due to an unexpected business trip that popped up after I placed my order. Nikki at customer support replied promptly and was able to reschedule the delivery with UPS. I received a confirmation email from Nikki when UPS confirmed the new delivery date. The products work as advertised. Again, the etrailer videos, combined with customer photos of the rack on the same make and model car really let me know exactly what I was buying. The videos are better than most of the information on manufacturers sites because they are very basic this is how it works without any marketing hype. Great experience. Keep it up.

Timothy - Colorado Springs, CO

07/12/2014


The rubber spool was delivered with lightening speed. Thank you for your ease in ordering, paying, and the delivery of the product.

William - Merrill, IA

07/12/2014


Smooth and easy transaction, great tutorials and awesome customer service. I will definitely use etrailer again!

Jason - Elyria, OH

07/12/2014


Thanks etrailer for shipping my Thule products fast and free. This is the second time I have dealt with your company. Both times I was happily satisfied with your company.

Allen - Pemberville, OH

07/12/2014


Recently bought a bike rack from etrailer 2 days AFTER I had ordered a hitch from one of the other online hitch companies. 5 days later, my bike rack was delivered...The other company? Well they hadnt even SHIPPED the item yet! After multiple e-mail and phone attempts and no response from the other company that went unanswered, I ended up having to call my bank to have the charges reversed. When I checked out the other guys on the Better Business Bureau site I found that they had 36 complaints filed for the EXACT same problem I had in just the last 4 months!! They took their money then never shipped the item AND I found out that they never had it in stock to begin with!! After having the charges reversed and filing a complaint with the BBB about the other company, I contacted etrailer to see if they had the hitch I needed. I got an almost immediate response that they had it in stock so I ordered it from Etrailer and was notified the VERY NEXT DAY that my hitch had been shipped and was on the way! Dont make the same mistake I did and shop anywhere else online for ANY of your hitch needs. Etrailer is DEFINITELY the place to go if you want a one stop shopping place that provides VERY responsive customer service, FAST shipping and the best prices on the web for all your hitch needs....AND they guarantee it! I actually found a bike rack cheaper shortly after I ordered the one from etrailer and true to their guarantee...was refunded 110 of the difference within 48 hours of notifying them of the other rack I found! They stand behind their guarantee....110!! I DEFINITELY wont shop anywhere else in the future for ANY of my trailering needs! I have them book marked and wont hesitate to do business with them again in the future should the need arise! Thanks Etrailer!

Antony -

07/12/2014


Good service, thanks

Robert - Chase, BC

07/12/2014


Product was shipped and received faster then expected. Ordering was easy and product was as expected. Thank you

Steve - New Holstein, WI

07/11/2014


I had a question in regards to a electronic brake controller wire adapter as I was trading my vehicle in and wanted to install it in my new truck. Renee was knew all the answers to my questions, my order was filled promptly and delivered on time as promised. I could not ask for better service. Sometimes when you see all positive reviews as I have on this site you wonder if it could be possible to have such good experinces. My answer is yes and I will use them again.

Paul - Camillus, NY

07/11/2014


Parts arrived on time and communication excellent.

Perry - Sewickley, PA

07/11/2014


Great service from the person taking the order.

John - Jamestown, RI

07/11/2014


Quick delivery to Canada. Well designed. Easy to put together. Had to re-drill one hole. I am very pleased with this product.

John David - Dundas, ON

07/11/2014


Great products at a great price. Reasonable shipping rates. Great staff, friendly and efficient.

Bryan - Anderson, SC

07/11/2014


Ordering was simple, price was right, they immediately advised of shipping date and we received the product on time. Very happy with etrailer experience. DW

Jana - Garland, TX

07/11/2014


Customer expectations were exceeded with the product and service that e-trailer provided. I only wish I had an e-trailer logo on the hitch to help spread the word. Nice Job!

Andrew - St. Louis, MO

07/11/2014


Great customer service throughout the shipping process. There was a very slight problem item was not in stock and they let me know immediately and got the item to me in the requested time. The notifications were from an actual person with a name, not just a robo email.

Henry - Marion, IL

07/11/2014


Outstanding service except for one disappointment prior to ordering the 2-bike Swagman Trailhead: I asked for confirmation by email if this unit was satisfactory for my 2014 Lexus, ES 300h, which the hitch sets 11 inches from the pavement. Taking a chance, I ordered based solely on the reviews. Other than being a bit heavy, hopefully, the rack will work. The unit fits nicely and with the curved upward attachment, it should keep from dragging the pavement during incline on the driveway like my old rack did. Easy to install. Quick delivery.

Norman - Springfield, MO

07/11/2014


No window sticker 4free mobile advertizememt,thank you for the hasle free product,

Michael - Franklin, TN

07/11/2014


Fast Shipping and Good product

Diversion - Southfield, MI

07/11/2014


very good service. thank you George for the info.

John - Surrey, BC

07/11/2014


THE HITCH ARRIVED IN ABOUT 5 DAYS AFTER I ORDERED IT. INSTALLATION TOOK ONLY ABOUT 30 MIN. I HAD WATCHED SEVERAL OF THE VIDEOS AND WAS ABLE TO AVOID SOMEOF THE LITTLE PROBLEMS SOME OF THE PEOPLE HAD ENCOUNTERED. OVERALL, A VERY GOOD EXPERIENCEHITCH FITS BEAUTIFULLY!.

Robert - Leesburg, FL

07/11/2014


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