Customer Feedback and Reviews

viewing 1 - 150 of 37966 customer comments.


Quick delivery and live assistance with ordering, wouldn't hesitate to order from them again.

Bob A.

2/20/2017


Howdy Steve, yip it's workin on a year from when I came to your shops and got several products from etrailer. Everything, the Firestone air bags, HD air compressor system, Reese fifth wheel deck and Rock Tamer flaps. Your shop installed all this for me, a very clean good job, thanks. Thanks a lot for being great to work with. Thanks etrailer!! Bean from Alaska.

Bean L

2/20/2017


Received product really fast, before said time and was a perfect fit ! Great communication! Thank you

Michael B.

2/20/2017


New parts came on time. Easy to install.

Wayne Z

2/20/2017


E trailer always has what I need and receive the parts and n a timely matter.

Chris

2/20/2017


Every item ordered from etrailer has been excellent quality

RM

2/19/2017


Very nice item, exactly as presented. That sums up all of my etrailer buying experiences.

Ken

2/19/2017


The product is great and your services even better I would recommend it to anyone thanks

Stan R

2/19/2017


Great customer service and advice from Pat C. Delivery was very fast.

Bill M

2/19/2017


Great product, fast delivery, and excellent value. Customer service is excellent. You'll save hundreds of dollars going with etrailer.com. Thank you etrailer.

Jim W.

2/19/2017


Outstanding service! Can't say anything bad installed it and the video on how to install it was great aswelll keep up the great job !! I know when I here of someone needing trailer parts my answer will be etrailer! Thank you for a great company! David

David

2/19/2017


Every thing was right and delivered on time etrailer is the best

Bob O

2/19/2017


These people are great..had to call factory to get additional information. Then called me back with that information. Great service..ordered on Wed received on Sat. Highly recommend this company.

John G

2/19/2017


I am truly amazed by the customer service from Etrailer. I ordered a hitch, ball and hitch plug with standard shipping on Thurs around 11 am. Their pricing was lowest I found. My order arrived the following day. I wish all my orders from other websites were so efficient. I will be using Etrailer.com again. Thank you!

Mike H.

2/19/2017


Love this company and their products. High quality merchandise, excellent packing and shipping, and stellar customer service! Vent fits perfectly!

Nettie Winsor

2/18/2017


I was extremely happy with etrailer and there product. The q towers and clips they sent were an excellent match and fit perfectly on my truck. Besides the great product etrailer has friendly customer support and fast shipping. I will definitely order from them again!

Robert H.

2/18/2017


This product is as advertised. Went on easily. The videos were spot on. Highly recommend!!

Davis P

2/18/2017


The description of the product was dead on! The installation was VERY easy. I am truly impressed with the quality and price. If the need for another trailer hitch ever comes up, I will DEFINITELY buy from the company again.

Joy

2/18/2017


Delivery was great and product was completely undamaged. During assembly, the central u-bolt snapped in two, but was replaced almost immediately when I reported the problem to etrailer. The Replacement was installed without problem. First major use of the hitch was without problem or complication. Overall, the hitch is great and incredibly useful to have on my vehicle. BUT, the customer service from etrailer has been above and beyond what I typically get from on-line retailers. I highly recommend them.

Steven

2/18/2017


Love it!! Works great!! We were able to pass your web site on to folks that liked your product on our pickup !!

Bob H

2/18/2017


I had trouble finding this hitch adapter and found etrailer online. It is exactly what i needed and the delivery was very speedy. Communication between etrailer and me was exceptionally good. A great company to deal with.

Bill M

2/18/2017


Great service and I receive exactly what is ordered. etrailer is one of my first shopping destinations!

John F

2/18/2017


Even though was delayed in delivery, was kept informed of order status. This we appreciated.

James P

2/18/2017


I received great customer service. The representative was very knowledgeable. The hitch bolted up perfectly. Satisfied with the purchase.

Dave R.

2/18/2017


Happy customer

Russ

2/18/2017


I don't have a picture but the product was just like advertised and I would suggest Etrailer to everyone, very satisfied

Charles Sutton

2/18/2017


Your knowledge of your products and help that we received is fantastic! Prompt service and quick delivery. Products is easy to install with good instructions. I would recommend this product and company to anyone. Thank You.

Toivo

2/18/2017


Ordered a UWS toolbox lock and two keys. Received the lock and keys within a few days and was able to track its shipment as promised. Had the lock mounted and operating within 5 minutes. Couldn't be happier with the product or service provided.

Mike K.

2/18/2017


Excellent product and quick delivery. Customer service A+ !!

Ron B

2/18/2017


The item looks good. I haven't had an opportunity to use it yet, but it looks like it just what I need. I haven't used etrailer before, but have now seen that it has a lot of the things I need for many projects.

Wayne's review

2/18/2017


Just got the correct product in three days. The salesperson helped me find just the right part as I am not an expert and was particularly nice and knowledgeable. I appreciated the help.

steve

2/18/2017


Everything arrived when I needed,how I needed, will be ordering again soon!!!

Graham T

2/18/2017


I purchased E track and accessory's. All the straps and E track are awesome products. Shipping was fast arrived in three days.

JD

2/18/2017


Thanks for the excellent service - everything looks great!!

MikeO

2/18/2017


you guys are first class all the way !! thank you ! scott e.

scott e.

2/18/2017


My son installed the hitch and the wiring last evening without any type of problems whatsoever.Thankyou very much for a great product.You have earned all of my future purchases.

Paul D.

2/18/2017


Everything I have purchased from this company has been exceptionally good and priced to fit my budget. This wheel is constructed of high quality steel and powder coated to perfection. The service and help I received in selecting these items was second to none. The most amazing thing was the fast shipping and delivery. No waiting around on items from etrailer. This company gets all my business. Thanks Guys

John A.

2/17/2017


I ordered the wrong part by mistake, this was caught by the service rep. at etrailer and saved me the trouble of having to return the part, GREAT service, I highly recommend this place for all your trailer and hitch needs.

Jeff D

2/17/2017


Beast price. Easy install. Quick shipping. Great company. My go to for anything they have.

Mike W

2/17/2017


product is excellent ! more important was the customer service from etrailer.com they went above to assure we'd have product in time to pickup our 14' trailer highly recommend etrailer.com to anyone !

FL FMJ

2/17/2017


Etrailer has done a exceptional job getting a quality product in bulk order to my company at a great price 2 years in a row. Shipping is fast and customer service is top notch. Look forward to working with them in the future. Melissa you rock. Thanks

John

2/17/2017


As advertised, delivered on time and at a good price. Great folks to work with, one if my tires turned out to be defective and they had a replacement delivered quickly without hassle.

FredV

2/17/2017


Very nice, strong product. Easy to installearn, and fast delivery!

Eric Smith

2/17/2017


Great product and excellent service by etrailer.com!

Tom M.

2/17/2017


Products are great (just bought knick knacks), but service is better.

Denis

2/17/2017


Great system I have been using it for 6 years but I traded up for a larger camper that weighs more than the 10 k bars could handle . So I called you guys before I just ordered a new complete 14k system I spoke to Katie d. Wow she sure was a patient pleasurable person to talk too. She went above and beyond for me to verify and order me the new bars and few other small items i fugured I should replace . She kept in touch with me via email to let me know when my order got in and when it was shipped. The product arrived at my home ahead of time and Katie d even sent me a verification email stating your order was delivered and asked if needed anything else let her know. It is employees like her that truely. Separate your company from all of the others. So now I am rollin down the road with the right set up. Way to go guys.

Mike h

2/17/2017


Product arrived earlier than stated and was quick and easy to install. Customer service was great making an already easy task of finding my part a quick one as time was a factor for me.

Joey

2/17/2017


Excellent products, received on time.

Steve G.

2/17/2017


Flawless transaction. Fast shipping. Great product

Cody E.

2/17/2017


Great purchase. Fit my P245/75-R16 stock tires perfectly for my 2016 Tacoma. Although I did not have to use them on my trip, they came with a great storage bag and picture instructions that I keep stored in my truck so I never forget them. I had asked about the best chains for my truck and tire size and these were recommended to me. Would recommend to others in similar situation. If unsure ask an expert on the etrailer website! Quick response!

Jesus B

2/17/2017


Product as advertised. Had postal problems on my end. Anthony at etrailer help get things straightend out. Excellent company to do business with. Product good, service Great!

Edward P

2/17/2017


Great product fit perfect will order parts again.

Larry

2/17/2017


Very happy with customer service and delivery time.

Mark allen

2/17/2017


The ease of making this purchase and to track to destination was as good as it gets for on-line shopping.

Al O.

2/17/2017


Parts arrived alright. Service so far is great. Will know more after install.

Jack

2/17/2017


Product exactly as depicted in photo & description; arrived promptly; fit perfectly. Will definitely use etrailer again. Thanks for speedy, accurate service.

David W.

2/17/2017


Excellent product, was surprised how fast I received the product from etrailer. Great service

Td

2/17/2017


quick service

Rick K.

2/17/2017


Perfect.AAA

Damian

2/17/2017


Received in a reasonable amount of time and shipping was inexpensive!

Dave B

2/17/2017


Received the product in a timely manner, etrailer beat everyone's price & the product was exactly as described. Very happy with the experience & will go straight to etrailer next time. Thanks, William.

Ballard Stump Grinding

2/17/2017


Great service

Joe N

2/17/2017


Second set of K-Source mirrors, I'm happy and UPS is very efficient getting them here. Thanks George I haven't tried the straps yet!

W D

2/17/2017


Ordered hitch and wiring arrived in 2 days. Awesome price with free shipping... great job everyone...

Dan B

2/17/2017


The products came in quicker than I expected and are of good quality. I am very satisfied with this company

Jamie H

2/17/2017


Excellent products, delivery was very fast, I will be repeat customer

Mike H

2/17/2017


I was very happy with eTrailer.com, not only for this purchase, but other past transactions as well.

Jay

2/17/2017


The people here make all the difference. Had a discrepancy on my order and they fixed it asap. the product is perfect and the correspondence is awesome.

Jim Q

2/17/2017


Did place an order a tire for my 5th wheel and it turn out to my surprise it was free shipping i was sure it would take up to one week minimum to get it no no no within 2 days i received it just super services at Etrailer. You will be never disapoited regardless what you order not my first time and i garantie anyone it won't be the last. Thank you verry much at Etrailer.

Rene R.

2/17/2017


Product arrived sooner than expected, as described. Very prompt service from etrailer with shipping notifications and follow ups. Excellent service from a first rate company. If I need something in the future I will look here first. Thank you

Seth Little

2/17/2017


Met all expectations.

Gary

2/17/2017


Great product, even better service!!

Jere N

2/17/2017


Easy to use website, great pricing, and fast delivery of products. I order a variety of products and all arrived in perfect condition. Will definitely be ordering again!

Kevin

2/17/2017


Very high quality. Instructions are spot on, and the shipping speed is FAST. Not to mention they follow up after the purchase to make sure you are happy with the product. NOW THAT'S GOOD CUSTOMER SERVICE!

Linnie

2/17/2017


Best price and free shipping. Tim made ordering easy. Thanks etrailer.com.

Larry

2/17/2017


VERY QUICK DELIVERY AND PACKAGED WELL. NO COMPLAINTS. WILL BUY AGAIN FROM THIS SITE.

ERIC H.

2/17/2017


No problems! Super fast shipping! As this being my third purchase over the years. Retailer our my go-to people. A score of 100 on a scale of 0-10

Ej

2/17/2017


worked as designed, shipping was much faster than I had expected.

Ed

2/17/2017


Good product at a good price with fast delivery, Thanx!

John W.

2/17/2017


Great price and fast delivery Will order from etrailer again

John G

2/17/2017


this is the right place for the right part at the best price. GREAT customer service. I got my parts in a few days. WAY TO GO ETRAILER

jeff k

2/17/2017


Product is as promised and delivered quickly. Great source for trailer parts.

John S.

2/17/2017


The item looks exactly as described and was delivered quickly. I appreciated the status emails.

Kris S.

2/17/2017


Thanks for the quick service. etrailer is the place to get exactly what you need.

Al @ arrow automotive

2/17/2017


Exactly what I wanted and expected. Received it quick

Chris R

2/17/2017


Good product at a reasonable price. Shipped in a timely manner.

Joseph M.

2/17/2017


The brake assemblies I received seem to be just fine. They were a good fit on my trailer. Haven't completed the job yet to try the brakes out, but they look great. All my other parts were correct and very well packaged. I really appreciate the great customer service. These guys seem to really care.

Gary N.

2/16/2017


The light fit perfect, great customer service and will use this company again in the future. Thank you for your professionalism.

James R

2/16/2017


The products were as I expected.

Bob Harlow

2/16/2017


Works great and fast shipping

Steve

2/16/2017


Super easy to install, was able to do it myself with the helpful videos.

Justin Jacob

2/16/2017


Great pricing, quality products and fast shipping. I will definitely use etrailer again for any of my trailer needs.

Kevin M.

2/16/2017


Product is just as described. Extremely well priced and amazingly fast shipment. Good communication and tracking. I will definitely purchase from etrailer.com again.

Kevin M.

2/16/2017


Outstanding service and quality products. It sounds superficial but I am an absolutely very satisfied client. Thank you etrailer.

Matt. P

2/16/2017


Very little effort on my part. Easy order and quick delivery!

Will G.

2/16/2017


WE ARE SO HAPPY WITH ETRAILER, THEY ARE SO HELPFUL AND EXCELLENT CUSTOMER SERVICE

KAREN M

2/16/2017


Rebuilt my Blue Ox Aventa towbar and bought all the parts from etrailer. All parts were complete and correct and made the entire job easy and quick and correct and safe. As always, etrailer's service was quick and efficient. Great company to deal with and good products.

Argil E.

2/16/2017


Just what I was looking for at a good price.

Dennis M.

2/16/2017


GREAT SHIP TIME THANK YOU!

JORDAN M.

2/16/2017


I received what was ordered. Also in a timely matter.

Gary H.

2/16/2017


I am a return customer at etrailer as the service is excellent. Prices are great and in my internet searching I always find the best prices here.

Bonnie

2/16/2017


Product was exactly as advertised. The delivery was faster than expected. Great place to do business with.

Darrell B

2/16/2017


Great customer service and everything that I've order has been cheaper than anywhere else.. being a boat owner always dumping money into it. Etrailer has been great quality parts

Spirit fisher

2/16/2017


Well made connectors with generous amount of sealant on threads. The two I ordered from etrailer were a third less expensive than two from my local [auto parts store] and had much better coverage of the sealant on the threads. Although the connectors were on back order from the manufacturer, etrailer let me know they were on back order in a timely manner, gave me the option to cancel my order and kept in touch several times while I waited on the order to be filled. I have used etrailer a number of times and always found them to be very helpful and informative. Their tech support is among the very best. I highly recommend using etrailer.

Stan F.

2/16/2017


Fast delivery, as advertised.

Mike

2/16/2017


Just got done converting my toyhauler to led diode lighting everything worked great service and follow up was great, Michelle was a great help. Eldon

Eldon

2/16/2017


Products delivered accurately and quickly. Prices were great too!!

Dillon K

2/16/2017


I was supposed to receive this in 5 to 7 business days but instead I received it in two days after I placed the order. Excellent service excellent customer service I will do business with these folks again

Larry C

2/16/2017


Exceptional service and fast delivery. A great company to do business with!

Bob F

2/16/2017


Exactly as ordered. No shipping charges was a deciding factor. Shipping was way ahead of what I expected. You can't deny saltwater its due, so when the time comes, I will definitely order from here again.

Bill

2/16/2017


Product waa as described. Shipped and received in a timely manner. Overall, no complaints here!

Mickey

2/16/2017


Awesome transaction. Fast FREE shipping.

Kevin W.

2/16/2017


customer service was exceptional!

Frank H

2/16/2017


thanks for the difficult but timely order. nice job!

cyrus360

2/16/2017


Q&A were very helpful with this purchase. As well as the detailed product info-ensured that we purchased the correct item to meet our needs.

Greg F

2/15/2017


The hitch and wire harness is very heavy duty and will install very easy. Package was here in a couple of days. Great job!

SCOTTY HAMES

2/15/2017


Great service and product. This is a great example of how companies should treat customers!!

Jimmy R

2/15/2017


Excellent ordering support. Quick delivery. Accurate installation info and video. etrailer has earned my respect.

Wade G.

2/15/2017


My order was processed and marked for shipping within 2 hours after placing the order. Shipping was excellent as was the price. I couldn't be happier with my experience with etrailer. Product looks to be very durable and easy to install.

Gary H.

2/15/2017


We love to bike ride and needed a hitch receiver on our new vehicle for the bicycle carrier. I received the item the very next day after ordering it. I watched the video to familiarize myself with the installation steps before attempting to install the hitch receiver on our 2017 Chevy Equinox. Great video!!! I thought no way its that easy. I went out and installed the receiver with absolutely no problem. Perfect custom fit. Great product, great shipping time, great price. We will definitely be ordering from etrailer. com in the future. Thank you so much.

Mark M.

2/15/2017


Product and pricing excellence is what etrailer is all about. They bakc it all up with great customer support. thanks etrailer.

btuengr

2/15/2017


Product was on back order but customer service was very good and I was 100% satisfied once I got my product ???? Plus I love these lights !

Joseph M

2/15/2017


as always , spot on

ben

2/15/2017


The product is very good and service was excellent.

Billy Smith

2/15/2017


A1

Tom E

2/15/2017


Quick response in confirming order along with excellent service!

Dave J

2/15/2017


Thank you for caring the odd ball stuff. and the speed delivery.

Pat J

2/15/2017


Good service

Dung van

2/15/2017


Quality service .. Good price

Dung van

2/15/2017


Good price...qualy services.... Thksss

Dung van

2/15/2017


Excellent product and service by etrailer! Always.

Beth

2/15/2017


I called to ask a question about the product and was able to place the order during that call, received the product in 3 days. Great service at the best price.

Don

2/15/2017


2nd brake controller I've ordered from etrailer, arrived sooner than expected, great customer service and support, how to videos are excellent, not much more to say, will definitely use again!!

Dave L

2/15/2017


As usual your products I've orered over the years is always of good quality. These ligjts are no exception.

Loy S.

2/15/2017


Have not installed items at this time, but service has been GREAT so far. Waiting for a few more parts.

Eddy L.

2/15/2017


great price and shipping/expedited.............................would buy from again.......

lencho

2/15/2017


Great product and service as well

Mark

2/15/2017


Great product and service as well

Mark

2/15/2017


Described perfect, arrived very quickly and was updated on tracking info every step of the way

Josh

2/15/2017


I found this item online using a search engine. I placed my order and quickly received confirmation and shipping verification. Very good people to deal with. MarvinM

Marvin m

2/15/2017


Easy repair parts fit perfectly !

Mike

2/15/2017


I was unsure about the best chains for my car but thanks to Sal M, I got the right set at a terrific price. Delivery was earlier than I expected,only four days. I followed the video instructions and installation was a snap. I have ordered from etrailer before and have never been disappointed. Thanks again for the prompt service.

Don T

2/15/2017


Delivery was quick, installation was easy. The hitch is solidly built and the instructions were very concise. Can't wait to tow my boat with it. Etrailer's website made ordering very easy and the installation videos were awesome. Thank you for such great service.

Mike H.

2/15/2017


Excellent service, received the product via UPS the next day. Exactly what I ordered, accurately described on the website. Will do business with etrailer again without hesitation.

Tom

2/15/2017


This product is much more substantial and rugged than I expected. The customer service provided by Jennifer C at etrailer was without a doubt the best customer service I have received at any company, including my own! Great communications, fast ground shipping, and follow up. Do not hesitate to purchase from etrailer.

Walt

2/15/2017


Holy cow! Ordered my bumber hitch and 3 days later its on my rig! Great work guys and excellent (speedy) service. Ill recommend you to anyone and everyone.....

Steve Hoffman

2/15/2017


Items were shipped very quickly and well packed. Price was cheaper than any other vendors and obviously was as described on the website. Very professional in every aspect.

John J.

2/15/2017


Great price on great product!

Jack W

2/15/2017


The product was OEM, it fit perfectly. tks Quick delivery

John S.

2/15/2017


Ordered a class 3 hitch thursday morning and it was on my door friday night. The how to install video on e-trailer saved me 150$...A+ For e-trailer...

Kenn. S

2/15/2017


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