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Customer Feedback and Reviews

viewing 1 - 150 of 29105 customer comments


Put simply, etrailer is Awesome! If they have a product I want, I order from them. Their service is impeccable...Randy Laws

Randy - Hudson, NC

09/30/2014


Great service and fast shipping.

Allison - Jackson, NJ

09/30/2014


great experience order shipped within 2 days to my front door. thank you

Robert - Philadelphia, PA

09/29/2014


As of now- I have not yet received my bikerack it is arriving tomorrow, but everything else went flawlessly.. -The website has better prices than the rest of the internet -They shipped like an hour after getting my order -Not that I needed it as of now, but the guy puts his personal phone number in the emails in case there is an issue To sum it up I like the prices/quick shipping, and most importantly I didn’t have to buy anything at Dicks/Walmart/Performance

James - Raleigh, NC

09/29/2014


Fast Shipping, Excellent Service. The way E-Shopping is suppose to be

Michael - Claremont, NH

09/29/2014


Great pricing, service and delivery. One stop shopping, will definitely use this company again…

Steven - Alexandria, MN

09/29/2014


I found your web site very easy to navigate and find exactly what I needed. Thought your pricing and shipping cost very reasonable.

Emilyn - Ann Arbor, MI

09/29/2014


Thank you for you prompt service. Easily found what I wanted on your web site and at good price. Order was shipped right away and I received it within a week.

James - Fort Collins, CO

09/29/2014


Judy did a great job helping me find the repair parts I needed. Good customer service.

Bill - Rancho Cucamonga, CA

09/29/2014


Great job customer service. Thank you

Miguel - Bronx, NY

09/29/2014


Fantastic experience with etrailer. Price was the best anywhere. Installed the hitch in about 45 minutes.

Brian - Cullman, AL

09/29/2014


Items shipped fast and were recieved as described. Price was very reasonable. Definately recommended.

Michael - Allentown, PA

09/29/2014


Great place with people that know their products and will get it shipped promptly.

Kenneth - Somers, MT

09/29/2014


Excellent ease of navigation of the website. Very fast shipping. My son is very happy with his birthday present, just what he was wanting for his boat.

Linda - Lebanon, IN

09/28/2014


I had a problem placing my order online, so I called the customer support number and talked with Mark. Mark also had some problems with their computer system but took my number and called me back a few minutes later to take my order. With only a few minutes on the phone with Mark, my order was placed. Later that same day, I received an email from Mark to let me know my order had shipped and he provided me with the tracking number. Very pleased with my shopping experience and will use eTrailer again in the future.

Roy - Elyria, OH

09/28/2014


Great products and great customer service. The how-to videos are invaluable.

Thomas - Walkertown, NC

09/28/2014


Prompt service, good price. What more can you ask for? Since I have not yet installed the trailer hitch, I cannot comment on quality, etc.

M David - Ann Arbor, MI

09/28/2014


Excellent customer service. Made sure that I knew my options for product & shipping.

Robert L -

09/28/2014


Jury is still out on the most recent order it has not arrived yet but I am optimistic. Previous experience with etrailer has been very positive. Thats why I am back. So far they have been top notch.

Jay - Jacskson, WY

09/28/2014


The best website and customer service that in a long time!

Stephen - Oostburg, WI

09/27/2014


very good people to deal with. good prices and great service. I will buy from them again.

Allen - Rolette, ND

09/27/2014


Great service, shipped on time, quality product, thank you!

Galya - Irmo, SC

09/27/2014


Fast and easy to order. Sure have a lot of choices.

Roy - Wisconsin Rapids, WI

09/27/2014


E Trailer is simply an outstanding company. Have ordered about 5 items from you now and you all are fantastic. Extremely helpful and fast shipping with quality products.

Stuart - Fort Mill, SC

09/27/2014


Best prices, best support, & most helpful staff Ive found from any online retailer.

Charles L - Humble, TX

09/27/2014


My shopping at etrailer is always good, Thanks!

Alan - Fort Smith, AR

09/27/2014


I dont write reviews but I felt this experience warranted it. I was leaving town and had ordered a new bike rack for the trip. When I followed up on my order I was advised the shipping dept was behind and my new rack hadnt shipped yet so it wouldnt arrive in time for me to use it. I was disappointed but not upset, these things happen. The day I was leaving I was loading the bikes on a borrowed rack and UPS delivered my new rack. Imagine my surprise. Without my asking or knowing, etrailer bumped up the level of service to three day at their own expense so I would get my new rack in time. This was a 100 pound shipment!!! This level of service is unheard of today. Thanks etrailer. I have already recommended you to others.

Wayne - Lakewood, CA

09/27/2014


Service was great, product is very well made, delivery was more then I asked for. I am very happy. I will send picture asap. Thanks

Norman - Fort Mill, SC

09/27/2014


Fast shipping good prices. Product exactly as described. Will buy again.

Dennis - Mendota, IL

09/27/2014


On 08/28/2014 I purchased a 5th Airborne Premium Fifth Wheel Air-Ride Pin Box Coupler from etrailer. You had the best price and your communications to me were very informative.You kept me in the loop on delivery time. I appreciate the help I received from your Tech support staff in assisting me the right model. I installed it myself and it fit perfectly Thank you !!

Ronald - Foresthill, CA

09/27/2014


The box is perfect and the batteries fit good

Jim - Riverside, CA

09/27/2014


Very fast and nice to deal with ,prices good.

Winfield - Rock Hill, SC

09/26/2014


Been doing business with Etrailer for several years. Excellent website, communications to customers and fast service.

James - Rochester, NY

09/26/2014


I just wanted to let you guys know that you are doing an awesome job! Ive ordered a few things from this website and the one thing that sets it apart from others is the amount of information you provide on the products and the customer service support. Thank you for a good online shopping experience and keep up the good work!

Alfonso - Denair, CA

09/26/2014


I would love to help you out, however I just get to order the supplies. I am not the one using the tools so I can't give the items a review. I can only respond to the service of etrailer. I which has been awesome. If you don't have what I need you let me know and when it will be available. You also stay on top of things, verifying that I received them when it was to be expected. Thank you so much for your excellent service.

Sandra - Stanfield, AZ

09/26/2014


Very pleased with the products and service. I have ordered in the past and was happy with my purchase and prompt courteous service. THANK YOU!

Henry M - Lander, WY

09/26/2014


Outstanding customer service! Called me right away when there was an issue with a back-ordered part I had ordered, and had it direct shipped from the manufacturer on the same day!

Jonathan - El Paso, TX

09/26/2014


I think the product is just perfect and will fit just right.The site is very easy to use and order from.I recommend it to anyone who shops on the internet,also the prices are very competive as well.Thanx,Wayne D.

Wayne - Pulaski, NY

09/26/2014


etrailer had load range D which is hard to find. The Cs I had on the trailer all blew. I placed a phone order that was handled by Pat. Etrailer & Pat were excellent/courteous and confirmed the orders accuracy before I got off the phone. I loved THAT. I received the tires @ a remote location this morning ahead of the estimated delivery time. I REALLY loved THAT.

Terry - Port Aransas, TX

09/26/2014


Got our hitch and installed it, didnt take long. Now we are ready to pull our horses.

Patty - Fort Davis, TX

09/26/2014


Great service as always. Ordered late on Sun. Night. Shipped early Monday morning...arrived Thurs. Morning.

Jason - Larue, OH

09/26/2014


Excellent service, Carla M was great to work with and very knowledgable. I received the wheel yesterday and it is exactly what I wanted.

Gary - Edmonton, AB

09/26/2014


Surprisingly fast delivery. Thanks

Delmont - Ogden, UT

09/26/2014


As always, you had the product I needed, and your service from order to delivery was flawless. What else can I say?

Tom - June Lake, CA

09/26/2014


Ive always been happy with the merchandise from e-trailer, and also there expedient way of solving a problem.

Joseph - Yoder, CO

09/26/2014


great service ... easy to order ... product is being delivered even as we speak!

Charles - Moorestown, NJ

09/26/2014


I ordered a Reese 20,000 pound 5th wheel hitch. I needed the hitch as soon as possible so I could pick up my new 5th wheel. E-Trailer got the hitch shipped out over the weekend and UPS got it to me on time with standard shipping. E-Trailer even tracked the shipment from their business to my doorstep. The hitch is perfect and a bargain compared to the local prices here in California. I will certainly do business with E-Trailer again. I recommend this seller.

Steven - Vacaville, CA

09/26/2014


The company personnel were helpful in ing a Class III hitch that would fit on my 2002 Astro Van with a full size spare tire not the donut and a Helwig aftermarket, rear sway bar installed. What follows next is to fit the hitch to the van.

Albert - La Quinta, CA

09/26/2014


etrailer has had exactly what I needed. It was easy to order and their support is excellent! This is a good company and you can rely on them for superior products, fair prices, and excellent service.

Kenneth - Buffalo, NY

09/26/2014


Customer service was great! Anna S at ext. 339 was very helpful with product support. The question I ask that she did not know she got right back to me with an answer. Just all around good additude!

Shawn Po6-0568 - Franklin, KY

09/26/2014


This was my second time ordering from etrailer.com, Both times I found the best price out of multiple web sites shopped. Both times my order was filled and shipped the day I placed my orders and delivered on time as the arrival date estimate stated. Cant find any fault with service like that. Thank you.

Gordon - Tualatin, OR

09/26/2014


I had very good service from Renee and would absolutely recommend etrailer.com to a friend.

David - Owings Mills, MD

09/25/2014


I have made two orders through your website and had no problems navigating. Your prices are reasonable. I will order from etrailer again

John - Jordan, NY

09/25/2014


Easy to find the product I was looking for, cheaper than the local RV dealers and the way of tracking the order was unusal and really great. Will always look to etrailer first when needing anything for my motorhome or toad.

James - Canyon Lake, TX

09/25/2014


Very good service, I just receive my order today. 5 days.

Venance - Tracadie Sheila, NB

09/25/2014


I am pleased with my trailer hitch rubber tube cover. I found it simple to order and the pictures were helpful. It fits perfectly nice and snug and I would order something from you again. Thank you.

Gina - Millville, UT

09/25/2014


Very happy with the complete service from the start to the end. Asked the question got the answer very quickly ordered the parts & recieved them with in the time specified. everything was correct & very well packaged. Exellent service. in fact ordering another part i am wanting. Well done etrailer team

Dave - Reno, TX

09/25/2014


quick shipping and good communication. Trouble free shopping experience with a wife variety of products and good suggestions not to mention some incredibly helpful installation videos.

Edmond - El Paso, TX

09/25/2014


Ok, I have to admit that I was skeptical about purchasing the Snow Sport HD blade but I was desperate after last winter’s cost of plowing by a local contractor that seemed showed up whenever he felt like it. I was pleasantly surprised by E-Trailer’s service, quality of the product, communication and over-all ease of assembling the product 1-1/2 Hour - if you have the right tools. I placed the order on Tuesday and was told it was out of stock and they would have to ship it from the factory bad start. I was prepared to wait for weeks when all three cartons showed up at the house two days later I live 1,000 miles from shipping point of origin… I don’t know what type of arrangement E-Trailer has with FedEx but I was VERY impressed as I was dragging the 80# boxes to the garage the wife needs to leave cookies for the FedEx Driver next time. I am a Professional Engineer by trade and was fully prepared to make modifications if things didn’t fit. Truth is the designer did a very good job from the extrusion die to the instructions manufacturer even thru in a few extra screws and bolts in case one got away All-In-All a solid buy and example of Yankee Ingenuity don’t let the Chinese steal this and ruin the quality

Kraig - Logansport, IN

09/25/2014


I believe customer service is everything,even in todays no talking buying world,however e trailer has an excellent communication and customer service.this wheel is just perfect.

Jesuscubiche - New York, NY

09/24/2014


The shipment was fast! The return policy was very accomodating and easy to deal with. I will be purchasing here again.

Donald - Fort Collins, CO

09/24/2014


I am pleased with the speed and accuracy of my on line order. And I was always informed on the progress of my order.

Rick - Tacoma, WA

09/24/2014


etrailer.com is one of the best for customer service. Prompt shipment. When I discovered the square receiver was welded lopsided, a new hitch was immediately sent and shipping paid for return of the original one. The video for my vehicle was awesome. Ricky was a great help with questions over the phone. I would rate the company and overall experience a 10!

Craig - Loveland, OH

09/24/2014


Excellent customer service & technical advise. Prompt shipping.

Raymond - Rodeo, CA

09/24/2014


Excellent customer service and fast shipping. Would definitely do business with etrailer.com again!

Robert - Park Ridge, NJ

09/24/2014


ErikaW.did it all I ordered my hitch on monday The 22 it was delivered on the 24 at 2 pm had It installed by 4 pm . Erika was very helpful loved talking to her. Thanks Erika

James - Lake Cormorant, MS

09/24/2014


The receiver i ordered wasnt going to be in stock until 3-4 weeks after i placed my order. I got a call and three emails from three different real customer service employees. They helped me cancel one order and create a new one with a recommended receiver. They saved me a lot of time and were very helpful. They put the receiver on the truck, and it shipped out that day and hopefully Ill get it in a couple of days.

Jake - Cincinnati, OH

09/24/2014


eTrailer.com has been the best internet find since my wife and I purchased our first camper in 2008. We were in desperate need for a new set of extended camper mirrors and needed them ASAP. We called at around 7pm and Zach took our order, hand picked the product from the shelf, and got it to the shipper so we could use them on our first Gulf Coast camping trip in two days. Wonderful experience and the prices were allot lower than Amazon.com. Keep up the good work!

Jeff - Cartersville, GA

09/24/2014


I called, lookig for a small fifth wheel hitch part, it was in stock and shipped that afternoon. Yeah! Pat was very helpful. Thank you

Ron - Nashville, TN

09/24/2014


FAST SHIPPING! Product as described. Reasonable price. Very good service.

Steve - Lake Havasu City, AZ

09/23/2014


Fast service, parts arrived quickly and in perfect shape!! Trouble free

Larry - Tipton, OK

09/23/2014


Great company to deal with. Needed a rush and they absolutely came through.

Joanne - Springfield, OH

09/23/2014


Item was delivered as promised and fit perfect. Great price and would definitely purchase from there again.

Andrew - Winnipeg, MB

09/23/2014


Order process simple to use. The tracking link provided in email that was sent indicating order has been shipped, did not work.

Blake - London, AR

09/23/2014


You have provided an excellent service and the delivery scheduled for September 22 was successful. Thank you so much !

Denise - Cantley, QC

09/23/2014


Great price and fast delivery

Linda - Clarence Center, NY

09/23/2014


Great service and shipping. Perfect fit and look tremendous.

Ronald - Magnolia, DE

09/23/2014


I have had great service every time. Thats why I keep shopping with you. Your people have been friendly and helpful more than anywhere else.

Steven - De Forest, WI

09/23/2014


great experience using your easy to use website. Item ordered had and exceelent price and great qualty.

Henry E - Weatherford, TX

09/22/2014


Great service and products, reasonable or no shiping charges.

Thomas - Sun City, AZ

09/22/2014


Product worked great , quality was awsome

Ross - Moulton, AL

09/22/2014


One of the easiest transactions I have ever had Renee K. was extremely helpful and the product is great. Very easy to install.

Jimmy - Thomson, GA

09/22/2014


Great product. Perfect fit, took only 15 minutes to install Fast shipping . Nice hitch

John - Charlotte, NC

09/22/2014


Got my hitch in about a week. Installed it in about 2 hours, perfect fit. Great web site, easy to navigate.

Walter - West Fargo, ND

09/22/2014


Ordered 2 trailer tires/rims. There was an unusual delay Ive ordered items from them before in shipping that I questioned by email. Judy responded within a couple of hours, explained the situation and assured me they would put a rush on order. Received tires within a few days, everything as it should be. I would recommend etrailer and will continue to shop from them. They deliver what they promise!!

Basil - Easthampton, MA

09/22/2014


Holy crap! These guys are legit. Ordered my items around 4:00 pm on a Saturday and got a confirmation around 6:00 pm the next day Sunday that the items has shipped. These guys dont kid around. What an awesome job and great prices too.

Jay - Tucson, AZ

09/22/2014


Excellent! Wasnt sure what Standard Shipping would get me as I needed the lenses soon but they shipped the same day and I received them two days later. Will definitely use again!

Glenn - Omaha, NE

09/22/2014


eTrailer carries many things that are difficult to find elsewhere. I have made two such purchases and felt their prices were very fair. Also, when I placed my last order there was a problem with the mailing address. Within ten minutes of placing the order a real person called me and straightened it out. I didnt get an email about the situation, asking me to make a correction, and then never knowing if the information was communicated correctly. They responded quickly. I will continue to shop eTrailers website and hope you do as well.

Ronald - Albuquerque, NM

09/22/2014


Item as described, quick ship! Thanks!

Aaron - Bolingbrook, IL

09/22/2014


I worked with Judy to order my 12 VW Golf TDi kit, and Im very happy that I did not order from another website. She was very helpful and noticed that I was going to get the wrong wiring parts if I ordered from eBay.

Andrew - Burlington, VT

09/22/2014


It works fine. The only problem I had was conn. the tabs into the fuse block. It is located up near the dash on the drivers side which was very hard to get to otherwise i like the operation of it.

Barry - Asbury, NJ

09/21/2014


Ive bought a few things through etrailer, you cant go wrong here, good prices and fast shipping.

Larry - Montgomery, OH

09/21/2014


The front mount hitch arrived promptly, fit perfectly.

Robert - Laingsburg, MI

09/21/2014


Ordered a wiring harness for a 2011 f-350. Post office lost it. Not the fault of etrailer. Very happy with customer service. They care about getting the product to the customer. I received three emails to help me track down missing package. Thanks

Chris - Tabernash, CO

09/20/2014


good customer service

Mike - Burlington, WI

09/20/2014


Very fast delivery. Good products as advertised.

William - Simpson, IL

09/20/2014


Ordering was very easy and you can pick which shipping method you want. The trailer lights ordered was a good fit and finish product, I would use etrailer again.

Jonathan - Crossville, AL

09/20/2014


A commendable job. Talked to Mark, late Monday afternoon, ordered the part I needed, which I couldnt find anywhere as it was listed out of stock with other suppliers. Order was shipped immediately, and I received it Thursday evening. Installed it today, and everything fit together well. Great service!

Austin - Victoria, BC

09/20/2014


Bought a Yakima Double Down bike carrier. Simple to order, quick shipping, and easy to install.

Doug - Chattanooga, TN

09/20/2014


Shopping at etrailer is always a great experience. Best prices, fastest shipping, and great customer service. Thanks again!

Rick - Germantown, TN

09/20/2014


Let me start by thanking Nicole R for the quick response to my emailed question! Product was easy to track from your website. When I got my shipment the product was in perfect shape with easy to follow directions. I will be ordering from etrailer.com again!!

Tom - Mays Landing, NJ

09/19/2014


The site is very easy to use and the order shipped the same day. My item was easy to locate.

Bill - Versailles, MO

09/19/2014


Had about 4 days to get a pair of tires for my utility trailer. etrailer had the best price, but the shipment estimate said maybe in time, maybe not. Called & spoke with Karen. She was able to get he tires shipped out the same day and they arrived with plenty of time to spare. Excellent job and thanks.

Kirk - Sharpsburg, GA

09/19/2014


Very easy to navigate the web site, resonable prices.. fast service…

Robert - Cook, MN

09/19/2014


GOT ORDER QUICKER THAN EXPECTED. DESCRIPTION AND AND PRODUCT SPOT ON.

Donald - Heflin, AL

09/19/2014


Everything ordered came quickly and well packaged. Excellent easy transaction and communication.

Steve - Staunton, VA

09/19/2014


Very quick service Very impressed.

Kathy - Fresno, CA

09/19/2014


My expierence was fantastic placed my order one of the items was not in stock got a email letting me know .then I lost all my info on my order and called spoke to a very helpful young lady who helped me very pleased with etralier and would shop them again thank you all so much . Albert snape

Albert - Southampton, MA

09/19/2014


Thank you. I was able to update my order a couple of hours, after I ordered online. This updated saved me another shipping charge on the item and only upd the orginal shipping a small amount. Lexus was very helpful is assisting with the update. Thank you again for being a great site to shop. I chose etrailer over another vendor because shipping was so reasonable. The total price on one itemx2 was over $4 more but your shipping rate made up for the difference.

Randall - Coon Rapids, MN

09/19/2014


very good service thank you

Robert - Sacramento, CA

09/19/2014


Called for help on which spare tire bike rack would be the best for my car. Janet was helpful and watched the same video I was to answer my question correctly. Received my rack yesterday will be mounting to my car this weekend. First time Ive used etrailer.com and will look here in the future for other items I need.

Beth - Tampa, FL

09/19/2014


I am very pleased with the shopping experience at etrailer. I have shopped here before and always find myself returning to this site because of the ease and the availability of products. They always seem to know what I want and have it ready to ship.

Kerry - Baton Rouge, LA

09/19/2014


Very good price , wasnt able to track item from their Email. They sent me the location of my item. Item was exactly as advertised.

Robert - Baytown, TX

09/19/2014


Cathy at etrailer was very accommodating taking my phone order. I received an email w/ shipping/tracking info., order received on time, parts were as expected. Good experience. 2nd time Ive ordered from etrailer, and will shop here again.

Keith - Noonan, ND

09/19/2014


Accurate descriptions, wide product selection, competitive pricing, FAST shipping…PERFECT!

Mark - Hillsboro, IL

09/19/2014


called in with a concern about product. after talking to Marcia, she took care of everything. its people like her that make your business successful. she is a great asset. her ext. is 529. thanks for the great service.

Casey - Tulsa, OK

09/18/2014


Anna S was extremely helpful to the right parts to add a hitch to my 2010 Toyoto Prius. She was able to look up my old order history to make sure I had everything need to use my old bike rake I purchased many years ago through etrailer. Great and friendly service, and great prices!

Derek - Boulder, CO

09/18/2014


I ordered a hidden receiver hitch with a wiring kit, ball mount and ball on Monday and it arrived in Alabama on Wednesday. Great service, everything fit perfectly and it was a 40 minute install. Kit was for a 2011 Honda Odyssey. Thanks.

Jerry - Hueytown, AL

09/18/2014


First class customer service! And thats coming from a previous VP of Consumer Care inbound and outbound call centers. I was contacted about a potential delay, I responded with thanks and why I needed the order quickly, they found the parts in another warehouse and they arrived 2 days earlier than expected. George was the reps name...kudos!!

Vicki - Murfreesboro, TN

09/18/2014


Kathy was very helpful. An enjoyable experience.

Dennis - Wentzville, MO

09/18/2014


We got a nice bunk fan/light for a great price! It arrived 2 days earlier than was promised too! Thanks for your awesome service!

Robert - Orland Park, IL

09/18/2014


Happy with the service and product I bought.

Douglas - Montello, WI

09/18/2014


Very lucky the mirrors did not get broken. The mirrors had been placed in the same box as the 60+ pound hitch which crushed the mirror box. Guess I will not be storing the mirrors in the factory box when not in use. On the good side the K-source Snap-on Towing Mirrors fit my 2010 F-150 & look great. The front hitch assy. Looks well built and will be installed this weekend. Etrailer shipped on time and was received in 2 days as requested, good job. Will by from etrailer again.

Ken - Rowlett, TX

09/18/2014


Super fast shipping on several/all items! Arrived in 4 days from order. Very pleased! All items were as described!

Katherine - Knightdale, NC

09/18/2014


Excellent customer service. Shipped the evening I placed the order. Thanks!

Ryan - Springfield, OR

09/18/2014


Great service and fast shipping

Joe - Amarillo, TX

09/18/2014


Reasonable price and quick shipments. All employees have been very helpful and courteous during and after the sale. I would highly recommend Etrailer to everyone.

Don - Fayetteville, NC

09/18/2014


I have a Chevy aveo5 and heard it is very bad in the winter. I have purchased the tire chains and they came in the same day that it was noted on the E-Mail. I have tryed them on and they fit perfect and have drove it around the yard. Spun the wheels a very little bit. Well just seeing what it did to the grass, I am now ready for the snow to fly and know, I will be able to get to where I need to go, without worrying about getting stuck. They are 100% worth getting now. Don’t wait till you get stuck, the price is so good, order them right away, before the snow.

Barry - Milford, CT

09/18/2014


EASY ordering.. excellent e-mails on order and shipping.. Great tracking.. and received my order in two days.. Thank-you.

Douglas - Marshall, MN

09/18/2014


This was possibly one of the best customer service dealings I have experienced in quite a long time./ Great products, very good product pricing and a free shipping offer. Cant beat that. My order arrived in 3 days. I had just sat down at the computer to do the first shipment tracking when the UPS truck arrived at my place. Pleasantly surprised. PLUS, great personal follow-up information. Thanks for a job well done!

Gaylen - Deer Park, WA

09/17/2014


Product was delivered on time and was as advertised. Erika was very professional and helpful on the phone.

Phillip - Arden Hills, MN

09/17/2014


Great communication, fast shipping, good prices

Gary - Granbury, TX

09/17/2014


Because of the excellent service and fast shipping, I’m a repeat customer. I find the videos for products very informative. Thanks.

Carole - Port Orchard, WA

09/17/2014


Great help with placing the order Mark M. and good follow up on shipping details George J. Very pleased...great customer service!

Earl - Yukon, OK

09/17/2014


I placed an order for titan actuator, and kodiak disc brake setup. It took about 7 days to receive my product but was all in good condition upon arrival. I did have a few issues with my installation of the kodiak brakes. Phone called in and received good support with some ideas/options on how to make them work with my particular trailer. The service was good, product received in correct order and timely.

Bradley - Columbia, MO

09/17/2014


I was impressed with the kind and efficient service provided by Kelly. She located the parts I needed and verified the match to my vehicle. Then I was surprised when I received a follow up email confirming that the products were on their way to me. Great customer service. Thank you and I Will use you again.

Steve - Citrus Heights, CA

09/17/2014


I would recommend etrailer.com to all!! Very pleased with the product and the people at etrailer.com. It is a pleasure to work with professionals. Vince made my ordering a snap. I placed my first order and later found out that I had ordered the wrong parts! No problem, he sent me the return authorization # with no problems and I already sent it back. Thanks Thanks

Stephen - Elkhorn, WI

09/17/2014


Being a beginner in camping I called etrailers for advice. Titus was my personal expert and helped me. Even with my so called smart phone disconnecting Titus was very professional and very helpful. Thanks Titus. My purchase was a brake control and towing hitch. Shipping was fast. Great Job etrailers. Thank you

Kenneth - Ware Shoals, SC

09/17/2014


It was quick, easy and professional!

Patrica - Middlefield, OH

09/17/2014


Thank you for easy online ordering and fast delivery. I look forward to future business with you.

William - Grand Prairie, TX

09/16/2014


Recently I worked with Jean P on a new order 103036532 . Jean handled my concerns with a friendly and very professional manner. This simple interaction with the customer is extremely important, especially in todays busy world. Thank you Jean, you have created a repeat customer.

Alan - Dunlap, TN

09/16/2014


Flawless. Second experience buying from etrailer.com. Flawless both times. What I ordered is what I received, and it came when expected. Prices are better than I could get locally.

Jerry - North Port, FL

09/16/2014


Low prices as usual.. .. Super fast shipping... Easy to use and informative web site... Thank you….. Dick

Dianne - Cedar Rapids, IA

09/16/2014


just what the doctor ordered. Thank you etrailer! Mike

Mike - York, PA

09/16/2014


My dealings with etrailer has been very good. all the different individuals ive dealt with have been very knowledgeable and professional. kellyS recently saved my bacon on some parts I needed.This is a great company to buy from and if you have not checked the web site and all the great how to videos.. they really helped when i had to take my car apart to install the base plates. Great company to deal with..

Jerry - Riverside, CA

09/16/2014


The person who took the order was polite, knowledgeable and efficient. She was able to obtain quick answers to my product questions. The order had many components and she coordinated them without a hitch note the pun. I anxiously await delivery.

Charles - Simi Valley, CA

09/16/2014


I thought the experience was very good, I would recommend etrailer.com to anyone.

David T. - Gilbert,, AZ

09/16/2014


I had a great customer service experience with Nikki. When I expressed concerns around shipping time on my confirmation email, I was put in touch with a real person right away who explained there was an out of stock item, suggested a comparable item that was in stock, adjusted my order over the phone, and got it shipped out the same day. Nikki was friendly, responsive, and made me feel like my business was truly appreciated.

Josh - Millersville, MD

09/16/2014


Your site was simple and easy to work with. I received my package within the specified time frame and it only took 10 minutes to remove the old broken part and replace it with the replacement.

H Brandon - Plymouth, MN

09/16/2014


Great information about the products and their fit on different cars. Good prices and great customer service. Very happy returning customer.

Patricio S - Hackettstown, NJ

09/16/2014


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