Customer Feedback and Reviews

viewing 1 - 150 of 35989 customer comments.


Works great and glad I was able to find these parts.

L. W

1/9/2017


Product is great great company fast shipping

Hank

1/9/2017


Both products are exactly what I was looking for. The quality of the jack and trailer jack are great. Angela from etrailer was very friendly and helpful to deal with. The delivery time from time of order was quick.

Mike A.

1/9/2017


Awesome product! Awesome customer service!

Wendy Albino

1/9/2017


This product is not a "One size fits all." It was specifically made for my van and it shows in the finished product. It tucks beautifully under the rear bumper and doesn't stick out in an ugly way like many other receivers that I have seen on other vans in the past. The constant email communication after my order until almost the moment that it arrived was impeccable. The installation video was perfectly detailed, allowing you to accomplish the installation in a very short amount of time. The video did leave me wishing that I had a vehicle lift (LOL) but being a backyard mechanic, I made use of some scrap wood to give me a few more inches to work under the vehicle. The price was also extremely fair and was even cheaper (Including shipping) than some in store models that I looked at. I could not be more impressed with the product and service that I received. Thank you E-Trailer Team for an excellent experience.

Jon Sweet

1/9/2017


Installation was easy and the product fit my F 150 very well. Time will tell with regards to durability, but I'm very pleased with the purchase. Etrailer was great as always.

Tom M.

1/9/2017


It's just a snow brush, but the extension wand works very well and pivoting head does help with storage considering that the brush is relatively large. Very pleased with the product and etrailer’s delivery and support is always outstanding.

Tom M.

1/9/2017


Reese's Under Rail Adapter RP30156 is very easy to assemble and to install. Instructions provided are well written reducing the assemble time to les than five minutes. Installation took longer due to the snug fit between the trucks underbed rails and the adapter's pins. Etrailer's delivery time is outstanding as well as their customer support team. They were very helpful in identifying the correct adapter match.

Steve F.

1/9/2017


Great Quality, quick delivery.

Paul A.

1/9/2017


Perfect fit and excellent product knowledge from everyone at etrailer...thanks

Scott B

1/9/2017


Ordered many times from etrailer.com and delivery is always on time and complete. Great pricing too! Thank you for great service.

Bill M

1/8/2017


Great shipping

Terry j

1/8/2017


Thanks for taking great care of me and create a service for me and give you five stars

Erik

1/8/2017


Great product and fast shipping.

Greg P.

1/8/2017


Just what I ordered . Excellent customer service as I had a issue with the product and they mailed out a replacement right away.

AJB

1/8/2017


Great service and quality parts. First class operation

Jim A

1/8/2017


This is a difficult product to find and usually twice as much when you do. Shipping was reasonable also.

Larry

1/8/2017


WOW fast shipping, quality product! You have my business in the future!

K. Hehr

1/8/2017


helpful salesperson on the phone; prices very low; received quickly - would recommend etrailer to others!!!!

marc

1/8/2017


Arrived within a few days. Easy install (~30 min). Great customer service with email updates on shipping status.

Paul A.

1/8/2017


Outstanding product and excellant customer service

Shelley

1/8/2017


I bought 2 tow hitches and electrical hookups for a new Toyota RAV4 and a Nissan Rogue. The website experience was easy and the the web reviews were helpful. Everything arrived within a week without issue. Assembly was a snap with videos as backup when necessary. I will continue to use ETrailer in the future...

Jay S

1/8/2017


Parts were perfect. Great service and fast shipping

Jeff C

1/8/2017


Front drive leg for 2008 Montana. Great service part wonderful. Thanks for the great help Troy. I recommended you to the other volunteers here at Pedernalles State Park and put your info up on board in office. THANKS!!!

Larry R.

1/8/2017


AS advertised . Haven't used it yet but looks like good quality Company rep was polite and very helpful --cancelling a wrong product(my fault) and ordering proper product . Product arrived early and all in all good experience.

Keith B

1/8/2017


Great product. I've been using it to pull my 21ft bass boat all over the country. Absolutely zero problems. I'd also like to mention that it was a pleasure working with etrailer.com, fast delivery of great products!

Tim G.

1/8/2017


Competitive Pricing and GREAT Customer Service!

David G.

1/8/2017


Ball mount was exactly what I was looking for. I have placed many orders from etrailer and would highly recommend them. Awesome place.

softail4two

1/8/2017


As always Etrailer had just what needed and was shipped quickly and arrived just as described. Great Job

Pasoposse

1/8/2017


Great service with rapid delivery. The components were all there and the system went together very easily.

Trey F

1/7/2017


Good fit, well packaged and very quick delivery.

Doug E.

1/7/2017


Good fit, well packaged and very quick delivery.

Doug E.

1/7/2017


Great customer service wanted to make sure everything was up to standard definitely recommend

Coye Green

1/7/2017


Etrailer was informative, prompt and professional when I ordered my B&W Companion hitch. I recommend them highly.

Wayne

1/7/2017


I was having issues finding a class 3 hitch for my 2006 Tundra with a bumper that was setup for a towing ball. Cathy was able to do some research and found only Curt made a hitch that would mate to my truck. I ordered the hitch and it came in a day early which was even better. Cathy even emailed me to let me know it was delivered. I had one issue in mounting it. One call to Etrailer and I was able to correct the problem. If your looking for a supplier who is knowledgeable and cares ETrailer is the company you should be talking.

Jeff R.

1/7/2017


A replacement key for a Thule car-top carrier is a pretty simple item, but etrailer not only has the correct replacement, it was super easy to find even in their large collection of keys, and their shipping service for the key and other parts that I ordered was very fast. It's also good to know that have a wide variety of replacement and repair parts for car-top carriers and trailers. We are planned to depart for warmer weather very soon, so I especially appreciated that the got the parts to be without delay. Thanks much, Don M.

Don M.

1/7/2017


this site has great tech info, the part arrived quickly and as it was described. Thanks for the excellent business practices

steve

1/7/2017


While the gear set was ultimately delayed due to the manufacturer being behind on orders the good folks at etrailer kept me posted on progress of the order several times. I would rate their communication as outstanding and the parts were exactly as expected. I would gladly do business with them again. The jack I repaired with the gear set was actually one that another person has discarded even though it was like new. For $$ dollars I have a fifty dollar jack.

Kevin

1/7/2017


Thought it would be difficult/impossible to find replacement wheels that matched the original. However, these were exactly what was needed. They were reasonably priced, well packaged, and got here in good condition and in a reasonable time frame. The staff is helpful and accommodating. Hats off to Americans who provide great service, a great product, at a reasonable price.

Gary B

1/7/2017


These extremely heavy duty Load D tires and wheels arrived ahead of schedule. I have them mounted already and am thrilled with them. At 2150 lbs rating each, there is now 400 # safety factor each for my intended load. The etrailer folks were very helpful on the phone with order questions as well - Thanks Josh! Dave

Dave G

1/7/2017


Went on Internet. Was looking for tires and rim. Went to your site because of tire selection and pricing. Than very easy to order from. Received product within 2 days. Very happy. Will be ordering from etrailer.com the next time I need tire for my other trailers. Thanks

Mike s.

1/7/2017


This product is what I needed to put my trailer in use at night. I can drive my 2007 KIA RONDO now without any problem with lights. Thank You for sending them to me so fast. Thanks for thee outstanding service!

Gerald Bennett

1/7/2017


Very happy with the product and service from E-trailer.....Headed to the website now to order a set of Mirror extensions for my 2016 Toyota Tundra....

Millard Lester

1/7/2017


E trailer was great when I ordered my hitch calling to confirm that I had ordered it because i sent it to another state where my truck is for the winter while travelling for work. I was also amazed how fast it came with their free shipping being less than 3 days. I will back on their site again for other products.

Layne

1/7/2017


Haven't yet opened and installed. However it arrived very quickly. On a prior order I have nothing but praise. Prices were very competitive, telephone assistance with identifying the exact needed add quick delivery. Turned out to be exactly what was needed. Highly recommended etrailer. com.

Fred Ingley

1/7/2017


Listen up folks.....if you want excellent service, follow up and product...deal with this company. A+ and 5 stars....they will treat you right...every time.

Tommy

1/7/2017


This also replaces my hitch that was stolen which also was a Reese. This has enough drop for my Ram which sits pretty high. I have to say something about Etrailer. I deleted all my other trailer supply stores because these people are top notch in quality, prices, and shipping. From now on I'll order all I need here and I'll be in the market for a roof kit next summer. Guess who gets that order?

Dennis K.

1/7/2017


Everything went great . Love the product and etrailer service.

Chris D

1/7/2017


Excellent product quick shipping.

John A

1/7/2017


Excellent Service, fast shipment, original part !

Andy S.

1/7/2017


Will be buying more trailer parts here in the near future. Thanks again

Gary K

1/7/2017


Website was very helpful in providing a wide range of options for my specific vehicle. Amazing descriptions, pictures, and videos which gave lots of background and technical information for each option. One of the better shopping websites I've used. Very well done etrailer.

Curtis

1/7/2017


Product arrived on time and was well packed. Etrailer.com kept us informed throughout the packing and shipping process.

Paula and Greg

1/7/2017


Products arrived on time. Etrailer.com kept us up to date on the shipment. Excellent service!

Paula and Greg

1/7/2017


ALL of my orders and business with etrailer result in Outstanding service, Expedious delivery and Superb product condition upon receipt! This order of my new Reese Elite 5th wheel assembly, Underrail 5th wheel kit, and Gooseneck kit assembly meets those same conditions I stated above. Thank you E-trailer for another stress-free and wonderful experience with your business and very professional staff! Your business is my first choice when shopping online for all product of this type. Sincerely Dennis R.

Dennis R.

1/7/2017


The product was delivered quickly and is exactly what I was expecting. Excellent support! Thanks

Mike T

1/7/2017


Every thing I ordered was what I wanted, Thank You

Frank M

1/7/2017


Very strong and easy to use. Good quality.

Bryan B

1/7/2017


Great product shipped fast great service. Thank You

Rodney L

1/7/2017


Easy to install. Secure. Great price and fast delivery from etrailer.

Cory D

1/7/2017


Haven't installed the seven pin connector to my car yet, too cold in the garage. Maybe Tuesday. The kit looks good though. The parts are all as described and the instructions look to be comprehensive. I expect no problems. Good job with the phone customer service as the operator suggested just what I needed.

John S

1/7/2017


Great product...Fast shipping...Very helpful website. Like to buy from etrailer.com!!

Jay L

1/7/2017


Excellent product and service from trailer. Spoke with representative who was very helpful. Item received quickly and worked as described. Highly recommend.

Terry C.

1/7/2017


Exactly what I needed with an excellent price.

James D.

1/7/2017


Just what I needed at a good price.

James D.

1/7/2017


Just what I needed at a good price.

James D.

1/7/2017


Just received the cables. I have not used the product yet. However, I was pleased with the customer service and method of tracking provided. The price and timeliness was excellent.

Bob

1/7/2017


Juat what i need it, people here are amazing and friendly, liked the follow up on my delivery and the pieces fit perfect thank you guys!!!

Noel

1/7/2017


I am so happy with the product that I ordered from your company. It's a very well made hitch. The quality is excellent. And the delivery time was fast. I have ordered from you before and I will continue to order again. Anyone who orders from you will never be sorry

Liza F

1/7/2017


I've been needing a new lock for my work trailer especially when the old one finally failed. I am a big user of the Blaylock locks for my trailer doors for the past 3 years. They work wonderful even in the Michigan winters. When I saw that the other locks of their lines could be keyed alike I jumped on getting more info. Once I talked to the company they did say the BLTL-34 can be keyed the same to my other locks. I called up etrailer and spoke to Leeza who checked for me and said yes it can. My new lock arrived in a few days and out of the box the lock worked perfectly with my original old keys (the new keys worked too). Now I carry one less key and have two additional spares. The price was right and the service was wonderful!. THANKS!

Dave M.

1/7/2017


Very satisfied with the Product and the timely delivery. I will definitely Order from etrailer again.... Thanks for great service !!!!

Cindy S

1/7/2017


Part came quickly and fit perfect. Thank you

Art C.

1/7/2017


Excellent product and the tutorial videos on eTrailer are awesome (I've used them for this install and several others). Installed this on a 2011 Sienna minivan and it was quite time consuming. I had to get creative when installing the plug receptacle because there's not a lot of metal on the rear area of a minivan and mounting to the receiver was going to cause clearance issues.

Dragon

1/7/2017


Great products, fast shipping, great customer service. product videos are helpful too.

Randy R

1/7/2017


Excellent high quality rack! Quick shipping with great packaging to prevent damage. Absolutely the best pricing around. Etrailer.com web page made it easy to figure out what racks and kits were needed for my vehicle. Highly recommended!

Kurt Z.

1/7/2017


Great! Very happy with the service and the product! Thank you!

AA

1/7/2017


great quality performed outstanding

Larry S.

1/7/2017


Works great. Delivery was quick and the order process was easy.

Gene B

1/7/2017


Fast delivery and excellent products.

Debbie H.

1/7/2017


Great folks to do business with!!!! Will do more in the future.

Mike

1/7/2017


Super fast shipping and a great price. I will order again from etrailer!

Sam S.

1/7/2017


Great product and very fast delivery. Keep up the good work.

Victor

1/7/2017


Great service!

Bob Y

1/7/2017


Everything received in great condition - very quick delivery time. I appreciate the 1st. class service. Tim.

Tim

1/7/2017


perfect fit. fast delivery.

charlie c.

1/7/2017


Timely delivery. Great price.

Bob K.

1/7/2017


Timely delivery. Exactly as expected.

Bob K.

1/7/2017


Great experience working with e trailer, getting the right part I needed.

Ed

1/7/2017


Everything was as advertised

Joey

1/7/2017


Very good quality part and excellent service

Johnny Childree

1/6/2017


Received the bike rack for my trailer today.awesome quality and half the price buying the same product here in ontario...customer service was awesome..your now my one stop trailer shop ..thank you

Jason stephenson

1/6/2017


Great product! Great service! Fast delivery! Web page is extremely easy to navigate!!

James W

1/6/2017


Received the wiring harness in three days with standard shipping. No problems. It connected right up and is working great. I have already recommended your company to a friend and will be ordering more trailer parts from your company.

Robert C.

1/6/2017


Just wanted to say Thank you to the E Trailer team I recently ordered a Rutgers Chrome plated trailer hitch cover to put on the rear of my wife's new SUV it was unexpected to her and she loves it great fit and finish.

Troy F.

1/6/2017


Great products ,fits good ,first delivery

Very good

1/6/2017


Part fits perfectly. Quick delivery, excellent service and communication.

Jack D.

1/6/2017


These people are great. Ordered a hinge for my Extang tonneau cover and within the hour it had shipped! Their follow up to make sure everything was right and did I have any questions was right there. They really care!! My broken hinge is replaced. Thank you!

Greg

1/6/2017


Product was as described and fast shipping. I'm a repeat customer and will always be.

Seon

1/6/2017


Great service and fast shipping , can't wait to install my brake control and try it out . If I have any problems I'm sure I will get great support

Rocky

1/6/2017


As described, great quality! ??

Pall wall

1/6/2017


Exactly what I needed, quick delivery too.

Pat B

1/6/2017


Great product, great price ,great service

Mike M

1/6/2017


flanges were a perfect fit. the price was right and was delivered fast. very satisfied.

fatboy

1/6/2017


Could not find this part local. Thanks for having the parts I needed and you delivered very fast!

lynnD.

1/6/2017


Very patient and helpful

R var

1/6/2017


Just a great company. Fast delivery and great customer service. All in the USA

Jim R

1/6/2017


Great stuff fast delivery !

Rickline

1/6/2017


Excellent rating. My 2nd hitch cover bought from this vendor. Lightning fast delivery, awesome detail on both hitch covers, and friendly staff. Would highly recommend over any other hitch cover vendors out there. Enjoy the day and proudly display your cover!!! Another Satisfied Customer...

Michael H.

1/6/2017


Only outlet where I could find D rated trailer tires. Arrived quickly. After one complete year of use and around 3000 miles, the tires have been trouble free and are wearing well.

Jerry C.

1/6/2017


very good service and a good product

w. white

1/6/2017


Exact part needed. Delivered on time. Thank You

John D.

1/6/2017


Quick delivery exactly what I ordered, will definitely be a return customer.

Rick D

1/6/2017


Came quickly and worked perfectly

John D

1/6/2017


The product ordered was exactly as advertised and the customer care was excellent. I will definitely shop here again.

Paul C

1/6/2017


Just what I wanted at the best price for a quality product.

Bob M

1/6/2017


Exactly what I was looking for. Very good price, great communication/notifications, and incredibly fast shipping, even during the holiday period between Christmas and New Years. Very happy to have found you guys online.

Eric K

1/6/2017


The mirrors look great, cant wait to use them. Thanks for the fast service.

Jack R

1/6/2017


Had difficulty finding Michelin wiper blades in the local stores so I thought I'd give etrailer.com a try. Glad I did. They were shipped within 24 hours of placing the order. The wipers arrived in perfect shape packaged in a sturdy box. Will definitely shop here again.

Michael P.

1/6/2017


Best price quick shipping

Maka K

1/6/2017


Great service. Great price. I'm very happy.

Jared A.

1/6/2017


fast shipping and excellent packing to protect the products.

brent v

1/6/2017


Great service, fast delivery, all as expected and everything I needed in one place !

Andrew E.

1/6/2017


Good selection of wheels from eTrailer, wheels I choose have a very good finish, nice quality wheels, arrived early in great packaging. Highly recommend eTrailer.

Tflndav

1/6/2017


Everything came as ordered in about a week. Have one of three installed. All went well. Videos were a great help. Would recommend this company and use them again. Thanks.

Dewayne

1/6/2017


Everything came as ordered in maybe a week. Have one of the three installed and all went well. Videos really helped. Would recommend This company and use them again. Thanks.

Dewayne

1/6/2017


I have purchased several items from etrailer and recommend all of them and the folks at etrailer. Items purchased by part #: 9653P; BK-70BB; 2118-605-04; 98174LED; PK12706; MCL11AKB; H20046. Shipped well packaged. All items are accurately described and are fully functional. etrailer videos are a big help and their staff is knowledgeable!

Paul

1/6/2017


This hitch is amazing and looks GREAT on our 2011 RAV4. So HAPPY I didn't go to the Toyota dealorshop and paid the $150 they wanted just for the INSTALL!! My buddy had a torque wrench and helped me install it in 30 minutes......NO JOKE. We didn't even have to lift up the RAV4, just crawled under it. My next task will be putting in the tow lights kit. The service at Etrailer was amazing and they followed up to make sure I had everything. Thanks Etrailer!!!!

Todd G.

1/6/2017


Shipped Fast, Good Price, Fit Perfect Thank You

Don S

1/6/2017


Perfect fit! Great service! Thanks!

Rick

1/6/2017


I'm extremely pleased with etrailer's service from purchase to delivery. Of course, the product, "Bearing Buddy", speaks for itself, always has been an excellent product. I will buy other items from etrailer.com as the need arises because they are competitive and service oriented.

H Schulze

1/6/2017


Great quality. Etrailer website easy to find products.

Dave

1/6/2017


Great prices Great customer service! Customer for life.

Dan E.

1/6/2017


Good products, good prices ad fast shipping. A+ job!

Barbara M.

1/6/2017


Arrived in 2 and a half days and I live in Hawaii! eTrailer staff were courteous and professional. Hitch mount I purchased is well built and exceeded my expectations.

Jon T.

1/6/2017


Receive the order when expected and everything looks great. Thanks for the great service

Roger S.

1/6/2017


Excellent product. Rapid service.

JW

1/6/2017


Great company, great product, great prices. Shipped immediately, delivered on time with good communications. Will definitely do business with them again..

Randall C

1/6/2017


Great products and service. will absolutely be back. Thanks

Mark

1/6/2017


no problems after a year. great experience with etrailer!

T.J.

1/6/2017


Fantastic service !!! Now only were these folks super fast but they were incredibly helpful and friendly. Additionally they were a fraction of the cost of buying the same parts here locally. I absolutely would buy from them again. Thank you for great old fashioned service.

Ron

1/6/2017


I haven't installed it yet but it seems to be a very strong product, I gave it 5 stars for unbelievable super fast SHIPPING i would buy from etrailer again. Steve

Steve

1/6/2017


Great product, great service! My third pair.

Bob B

1/6/2017


Great product & even better info thanks to Dustin E. He really had all the answers to my questions.He made a install that was a little confusing, simple.Every part was right,went together easily & worked when done.Thank-you.

Duane A.

1/6/2017


Great!!! Shipped and arrived fast

Marcello

1/6/2017


Didn't take pictures but am very happy with the product ordered and the service received from etrailer , will most definitely use them again.

william g

1/6/2017


Great service, shipment made timely

Dennis M

1/6/2017


Quality is excellent & item arrived much quicker than expected. ETRAILER.COM has great customer service! I would not hesitate to order from ETRAILER.COM again!

Kendall

1/6/2017


Awesome job guys, Great website and very quick response. Thank you very much you will be our source for parts from here on out....

Shawn H.

1/6/2017


Ian was very helpful in helping me select the parts I needed He was very knowledgeable and professional Thank you

Michael G

1/6/2017


Great price!!!! Fast shipping!!!!

Excellent

1/6/2017


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