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Customer Feedback and Reviews

viewing 1 - 150 of 30570 customer comments


Prodigy 2 brake controller and related parts. I just finished the install of a Prodigy 2 brake controller in a 2012 Chevy 3500 Express Van. Following the instructions all went well until I tried to find the correct wire, under the dash, which powered up when the brake peddle was depressed. eTrailer to the rescue... a nice new 2012 Chevy Van video which demonstrated using a new fuse adapter thus avoiding searching for the one correct wire under the dash... thanks to eTrailer another install is complete.

Harry - West Chester, PA

04/03/2015


Very easy to order and products are very well. Quick shipping to get the job done, Thanks!

Daniel - Stanfield, NC

03/29/2015


Had a problem with the converter box for the trailer lights that I purchased from e-trailer. Although it was an inconvenience to take the part out again and replace it with a new one. They worked with me until the problem got resolved. Thanks to the whole team at e-trailer.

Joseph - Amsterdam, NY

03/22/2015


I am very pleased with my on line shopping experiences with e-trailer. I purchased a brake controller and weight distributing hitch with sway bar on line and when the hitch was delivered, the box it came in had been damaged and some parts were missing. E-trailer sent out another hitch the same day, no questions asked. The brake controller and hitch are of high quality and have been in use daily since last November and have worked flawlessly that entire time. Highly recommend e-trailer for product, price, and service!

Frank - Lakeway, TX

03/21/2015


I ordered a Raider hitch for my husband for Christmas. It was mailed out the day I ordered. I received it very quick. It is a nice sturdy metal. I am very pleased. Looks fantastic! I would order again from this company and recommend it to anybody.

Gabrielle - Roseville, CA

03/19/2015


Great service, wonderful people. Got a much better price than the mfgr gave me. Received the item in a timely manner. etrailer is now my go to place for my RV needs.

Edward J - Indiantown, FL

03/10/2015


fits well easy instalation

Albert - Summerville, SC

03/10/2015


Received my tire chains and they work perfectly, love them.

Randy - Pagosa Springs, CO

03/06/2015


I purchased a stabilizer jack for my trailer, I crushed mine. The price was great, it was delivered on time, and it worked great. It was exactly the same as the one installed on my trailer, so the exchange was extremely simple.

Joseph - Kennewick, WA

03/06/2015


The Swagman II is a top of the line, sturdy bike rack! Installation and loading our 2 bikes on our Buick Enclave was seemless! Ratchet system is definitely a plus. Could not be happier with the stability during a 1600 mile trip from Michigan to Florida in every weather condition. Highly recommend the locking receiver pin. Thank you E-trailer for an excellent shopping experience and timely receipt of our order.

Bonnie - Marquette, MI

03/02/2015


Always get what I needed and great service at a reasonable price. A whole lot better than going out and trying to find it locally

Steve - Parker, AZ

03/02/2015


The young lady that took my call was very helpful. I didn't know etrailer even sold the flaps I was looking for. Thank you

Eugene - Osterburg, PA

02/26/2015


The service was great and the personal you talk to generally has knowledge about the product they are selling very hard to find now a days. I will continue to shop with this group as every experience has been good so far.

Richard - Artesia, CA

02/25/2015


This is the second purchase from e-trailer. Both times the product has been great, shipping / lead time has been great, and the pricing has been awesome. I recommend this web site for any trailer hitch purchases! I e-mailed questions about the lead time and received a prompt e-mail response. Great company with great people working for them.

Aaron - Murrieta, CA

02/25/2015


The online site is so informative with reviews and how-to videos that it made the decision on what to purchase very easy and straight forward for my 2012 Tundra install. I like the fact that I did not need to talk to customer service to figure out what I needed all the information was available. Price and shipping was very competitive and I will continue to shop at etrailer.com.

Tow - Poulsbo, WA

02/23/2015


Great quality products, received quickly even though I used the inexpensive value shipping. This is the 2nd time I have ordered from them. I definitely recommend this company!

David - Corona, CA

02/23/2015


These guys are great. Twice they have found what I couldn’t find and at a lower price. Also, their service and response are outstanding.

Charles - Alpine, CA

02/23/2015


I bought a trailer hitch receiver for my 2006 Honda Element. I had seen reviews saying how easy it was. I was very skeptical. It took me less than an hour to install it. Also bought a Softride Element 4 bicycle rack. Used it today for the for the first time. Works fine. Yahoo!

Patrick - St. Augustine, FL

02/22/2015


I love etrailer! The website makes it easy to find the items I want. The descriptions are accurate. Lots of helpful videos. I especially appreciate the transcripts of the videos as I can read them quickly when I dont have the time to watch the video. Items are always well packaged and arrive pretty quick.

Dawn - Morehead City, NC

02/21/2015


excellent experience.

Mervin - Sumas, WA

02/20/2015


Jena very helpful with order ,contacted my several times to help on Colorado 2015 4x4 base plate & tow bar Thanhs

Dwayne - Tolar, TX

02/19/2015


I own a CRV and travel a lot to dog shows. There is a lot of equipment needed for dog shows, and it didnt fit into my vehicle as my dog grew out of his puppy crate and into a larger crate. My plan was to purchase this trailer in lieu of buying a larger vehicle so that I could pack all the gear for dog shows into the cargo carrier leaving plenty of space for my dogs crate in the back of the vehicle. I called to place my order to make sure I was ordering the correct item. Customer service was fantastic. The trailer arrived in 2 days, which was very impressive. It was very easy to assemble and attach to the hitch. It is heavy, but I am a girl. My husband lifted it without a problem. The plan was perfect and worked like a dream. The option of the carrier folding up against the car was a definite plus and I would recommend this to everyone who considers this as an option. Great product, great customer service and incredibly fast delivery.

Eva - Shawnee Mission, KS

02/18/2015


Great product. Shipped and received promptly. Easy installation YouTube video really helped. I would definitely buy from etrailer.com again.

Carl - Kincardine, ON

02/18/2015


The service is the best and you have always had what I was looking for at a great price if not the best price.

Thomas - Cadillac, MI

02/18/2015


I ordered the T-connector for my 2000 Jeep Cherokee. I must say it was even easier than they had said to install,and now all my trailer lights work just wonderfully. I am Most impressed with the quality of this product and it was delivered within a reasonable time frame. Indeed I would recommend this to anyone who is trying to equip a Jeep Cherokee with a trailer.

Johnny - Franklin, VA

02/17/2015


I couldnt believe how easy the 7 pin 5th wheel adapter was to install. Just plug and go and no wires to splice. I would definitely order from etrailer.

Brad - Santa Clara, UT

02/17/2015


fast shipping,good price

Tim - Lagrange, GA

02/16/2015


I bought a: Adapter 7-way [new # 20321]. Which makes my four-pin into a seven-pin adapter for pulling my pop up camper around with my 1996 Ford Aerostar van. Once again, I chose an etrailer.com product. The product works great and was easy to install. I chose the product after reading other folks reviews on the website. The web photos and instructional videos are very helpful make sure you ground the wire on the new seven pin or it wont work. The delivery was fast and the product is as advertised.

Elliott - Maryland Heights, MO

02/16/2015


Strong technical experience, great response time to answer the questions I had, follow-up to be sure I got what I wanted, reasonable price, on-time shipping why would anyone go anywhere else? I left a question about a back-view camera for a camping trailer and got the answer, and a follow-up question was rewarded by a very helpful connection directly to the manufacturer a part I wanted was not standard, because I was using the camera as an intermittent rather than permanent connection.

William - Austin, TX

02/16/2015


The whole process was a great experience and the product was delivered sooner than expected. Kimberly D was a great help in going the extra mile on making sure my order was corrected after I needed to add additional products. Will use them again and again.

Tim - Tempe, AZ

02/16/2015


Thanks you for the Awesome Customer Service! I received my replacement part within days after you received the old one. I will definitely tell friends about your company.

Brent - Grand Portage, MN

02/16/2015


I ordered a towbar bracket for my 99 4Runner, I was very please to receive it in only 3 days. It went on great and I want to say thank you.

Richard - Tahuya, WA

02/16/2015


Couldnt be happier with the customer service, great prices and fast shipping!

David - Thomasville, NC

02/15/2015


Fast service! The hitch fit perfectly with good instructions.

James - Fort Collins, CO

02/15/2015


This my second brake controller to order from etrailer. I ordered the Teshonka P-3 with a cable specifically built for my 2015 Toyota Tundra. Instructions were spot on. Video would have been helpful but I had enough information to do the job in 30 minutes. Shipment was prompt and web site has tons of helpful information.

Ervin - Flower Mound, TX

02/15/2015


Looks nice on the truck, went on easily, just needs bigger rubber s as are not thick enough to keep it from rattling. Was happy at how soon it arrived and it came in good condition. Would be nice if there were a strap or something attached for when it is lowered down to load something.

Wade - Merrillan, WI

02/14/2015


Great company to buy from. Has quality products and keeps you up to date on your orders

Cory - Alliance, NE

02/14/2015


I had to adapt an existing tow bar for a new tow car I recently purchased. I called a number of times with questions, got a different sales person each time, but every one of them appeared to be an expert on the subject and knew their products. They quickly helped me identify my needed parts and my order was shipped immediately with free shipping! Great experience.

Timothy - Seatac, WA

02/13/2015


It was easy to use the website. I received the product in a very timely manner and in excellent shape. It was exactly what I needed. I will feel confident that I can use the site again for future needs.

Uzziah - Pensacola, FL

02/13/2015


I have recently discovered etrailer.com. For the last 2-3 weeks, I have watched numerous self help videos, reviewed parts and prices, and ultimately ordered a variety of trailer parts to update a livestock trailer with new brakes, hubs/bearings, and hardware. I compared parts prices with my local trailer supply and found etrailer.com to be very competitive. The free shipping and parts delivery to my home was a big benefit. I cant thank you enough for the videos you produce and make available for do it yourself people like me along with the customer service and support. I have already recommended etrailer.com to a contractor friend of mine that routinely needs parts for his construction business equipment trailers. Ill be back for my next project:

Joseph - Taneytown, MD

02/12/2015


The bag works really well. We use it for our luggage when we travel for gymnastics with our grandaughters. It holds all of what we need it to.

John - Jenison, MI

02/12/2015


I was very happy to find the parts I needed at your site to complete the conversion from mobile home hub/drums to a standard 6-lug x 5.5 hub/drum on my flatbed trailer. All of the reviews you have posted on each of your parts and all of the detailed information available on your sight proved to be extremely helpful in ensuring I ordered the correct parts. Your prices were excellent and free shipping was a nice surprise also, not to mention the quickness in which you ship your orders. I also found many of your products to be superior in quality to what is available in my area. For example, the dust cover caps for the hubs I ordered were probably twice the metal thickness of the cheaper ones that are normally available here. These ones should stay looking good much longer! In addition, you were able to provide me with information on upgraded seals, that will prove to be much more robust than the standard single lip seals. I was so happy with my order I went back online and ordered my new trailer rims from you guys as well. I will continue to come back to etrailer.com for my trailer needs! Thank you!

Chadwick - Hermiston, OR

02/12/2015


Great, easy to use website with LOTS of helpful information. Purchase/shipping process was equally easy :

Mark - Niagara Falls, NY

02/12/2015


Received order in a timely manner, It was as described by seller. Price was reasonable. Thank You

Ronald - McKee, KY

02/12/2015


Business with this company was GREAT!!!! Easy ordering and very fast on the shipment!!!! The item that was purchased was exactly as described! Thank you!!!

Jean - Columbia, PA

02/12/2015


Hitch and trailer wiring for my 2008 Nissan Frontier Crew Cab is awesome. super fast delivery, easy self install. This is the second hitch and wiring kit I have purchased one for my 2012 Kia Sorrento, and this company rocks.

Russell - Sanford, FL

02/12/2015


trailer.com is the greatest site for all trailering needs, their experts know everything there is to know about all the products they sell. I would not shop anywhere else. Love these guys.

James - Lester, PA

02/11/2015


Very satisfied with etrailer, Wayne H and George J kept me posted during the process.

Bruce - Gahanna, OH

02/11/2015


I always enjoy shopping with etrailer.com. Great selection, prices and support! Couldn’t have a better experience….

Keith - White Bear Lake, MN

02/11/2015


Exceptional service. Wish other companies could follow the lead of putting the customer at the forefront.

Brenton - Punta Gorda, FL

02/11/2015


Pictures did it for, i saw my car and the hitch

Daniel - Chula Vista, CA

02/11/2015


Great service fast shipping good product Thanks

Lawrence - Edmond, OK

02/11/2015


Great products at great prices. Excellent website one of the best Ive seen for e-commerce I love the simplicity. Havent needed the customer support yet, but Im guessing its great, too!

Steve - Goleta, CA

02/10/2015


Super fast, efficient transaction!

Terry - Green Valley, AZ

02/10/2015


as usual high quality, courteous people to deal with, and knowledgeable. quick shipping definitely will shop again with them.

Bob - Imperial, MO

02/10/2015


Great service so far. Excited to get my gear, should be here by the end of the week.

Danny - Scottsdale, AZ

02/10/2015


I took me 2 minutes to find what I was looking for and the shipping was excellent along with the price.

Rich - Dyer, IN

02/10/2015


Everyone seems very knowledgeable about their parts they represent. Also very friendly staff and fast shipping.Even returns were taken care of promptly.

John - Brentwood, CA

02/10/2015


I feel secure getting things from etrailer. Shipping is fast and communication is good. They also give reliable advice on products. In this case the Ultra Fab jacks are working out well. They replaced the original underpowered jacks on a 5th wheel.

Keith - Laveen, AZ

02/10/2015


My order just shipped today, so I cant say much about my order. I can say that I am very impressed by their customer survive. I received two phone calls from etrailer today, the first , to confirm my shipping address because it was not the same as my billing address. This additional security follow up was appreciated. The second call was two confirm that I had actually ordered 2 of the same item and that the order was correct. I laced my order late last night and received the calls today and also confirmation that my order had shipped. So far I would recommend this company and I will buy from them again

Paul - Labelle, FL

02/10/2015


The hitch I purchased fit perfectly and the YouTube instructions were right on. I will do business with etrailer again.

Jerald - Elk Grove, CA

02/10/2015


so far its been a great, service has been great, the people Ive talked to on the phone, I thought it was great that Nicky called me on a Sunday to let me know my order has been delayed by a couple of days. This is a first for me. Will order from etrailer.com again

Dennis - Angels Camp, CA

02/10/2015


great prices, fast order processing, very helpful CS reps. Will order from eTrailer again! They carry everything you should need for towing.BUT be careful on the shipping method!! Value economy shipping is slower than Pony Express!!! 7 days to ship 91 miles. You can walk faster than economy shipping.

John - Coulterville, IL

02/10/2015


I ordered a set of mirrors from etrailer.com 2/9/15 around 5:00 PM. I got home and began researching on line about towing mirrors and decided the mirrors I ordered was not what I really wanted. I called etrailer.com at approximately 9:00 PM EST. Mark took my call. I asked him if I could cancel the order I placed in the afternoon and order a different set of towing mirrors. He said let me look to see if the order had gone out. He said I could change the order. Mark was extremely helpful and courteous in every way. I cannot say enough about how eager and willing he was trying to make me happy. Mark made my experience with etrailer.com great! I will definitely shop with etrailer.com again and recommend them to my friends.

Greg - Auburndale, FL

02/10/2015


Excellent service, glad we found your site and will do more business with the various jobs coming into our shop. Thanks!

Jim - Hamilton, MT

02/10/2015


Great customer service. Anyone can sell a product online its the people behind the product that make the difference, and these people know their products!

John - Mineral, VA

02/09/2015


Everything we ordered fit together easy. We are sure we will shop with eTrailer again.

Craig - Rhome, TX

02/09/2015


Great customer service! very knowledgeable ordered on Monday will have product on Friday. This is in very Rural NE Montana. Will use this Co. again. Really great to get this kind of service these days. Thanks Juanita

Chuck - Saint Marie, MT

02/09/2015


I ordered a hitch for a 2014 Hyundai Accent. The shipment received much faster than I expected. Installation wasnt very difficult. It looks great and discreet. Hopefully, I will try it out soon with a new bike rack.

Paul - Houston, TX

02/09/2015


The mud flaps worked great and were easy to install. The service was excellent and when I incorrectly put in my order quantity, Tamara called to confirm before the order was finalized. She followed through to the end and I couldnt be happier with the service.

Jeffrey - Beaverton, OR

02/09/2015


Great customer service. They explain everything and never pressure you. Great web site. Great pictures and movies to explain product. Keep up the good work

Randy - Wright, WY

02/09/2015


Great job processing my order.

Scott - Saint Charles, MO

02/09/2015


As usual, a quality experience. Received the part I ordered, it worked as expected, and shipping was timely.

Jeffrey - Sachse, TX

02/09/2015


Terrific online shopping site, had the item I needed and went the extra mile to ship it in a timely manner at a reasonable cost. Received a quality product.

Michael - Leesburg, FL

02/09/2015


Very good customer service, I appreciate tbe quick emails to update the status of my order.

Darrel - Wembley, AB

02/09/2015


Top notch site with very helpful video demonstration. Ordering was easy and quick.

David - Severna Park, MD

02/09/2015


Great site! Quick service!

Denise - Bowling Green, KY

02/09/2015


Great service, quick delivery, fit perfect did it on my driveway with jack and jack stands.

Fred - Apple Valley, CA

02/09/2015


I know when I receive my tires

Erick - Hialeah, FL

02/09/2015


This is my 3rd or 4th order from etrailer. I give them 5 stars for excellence!

Jennings - Live Oak, FL

02/09/2015


I am very happy with the personal service. It is a lost art.

James - Benton, AR

02/09/2015


Love the pictures to pick out parts.In the past I could not find these pins for my wheelchair ramp in the past. In the mid-west they do not hold up with the snow and salt. Thanks Dan

Daniel - Hilliard, OH

02/08/2015


It was so easy to complete the order had no problem with any of the processing

David - Duffield, VA

02/08/2015


Its a breath of fresh air to come across customer service like I experienced at Etrailer. Michelle was extremely helpful, knowledgeable, and understanding and I will always purchase my trailer supplies through Etrailer. Thank you for all your help!!

William - Highland, MD

02/08/2015


Was very pleased how fast it was shipped!!

Joe - Oconto, WI

02/08/2015


I appreciated the personalized attention, attention to detail, vast vast selection and super fast shipping. Thanks etrailer.com!

Burt - St Charles, IL

02/08/2015


My fenders came quickly and in great condition. Its always a pleasure dealing with etrailer.com!

Greg - Cape Coral, FL

02/08/2015


Ordered E-track in the evening, had shipping data in the middle of the night with a free upgrade on shipping. Good prices, great customer service.

Gerry - Richlands, VA

02/08/2015


As always finding what I need for towing, rv,& specialty hitches is easy. I have purchases several times and have been happy with the selection, service, and cost. Have not received the latest item yet but have no doubt it will be as advertised. More to come.

Timothy - Wellington, CO

02/08/2015


Nothing but great. Great products, great service, great shipping. Real top notch company to do business with.

Peggy - Hialeah, FL

02/08/2015


very pleased with ease and speed with ordering. had a little trouble with fone # and called them up to fix to right # and the gal told me part of order would not be sent out for 3-4 wks. I informed her I only ordered that part to get above min free shipping and that was no big deal. so she swapped item that was in stock for backorder item so I could get main order in speedy time.. how many other companies would do that on their own.. I highly recommend them. dave-

Dave - Shelton, WA

02/07/2015


Carla, at the front desk was exceptional. She got us the parts we needed very quickly and was very helpful in helping us determine exactly what we needed. Thank you Carla!

Gary - Wentzville, MO

02/07/2015


I ordered a Roadmaster towbar and base plate from etrailer because they offered the best price. The service after the order was exceptional! I received my order in a few days, along with follow up from George asking if everything was to my satisfaction. I decided to install the base plate myself and the video provided by etrailer walked me through it, step-by-step. I called with a question and spoke with Nikki, who was very helpful. I will continue to do business with etrailer because of the high level of service and will recommend them to my friends.

Rick - Kings Mills, OH

02/07/2015


First time prchasing from etrailer and will buy again for sure! Fast,accurate and pleasant transaction.part fits great and shipping box w/ part was excellently packed.

Robert - Livermore, CA

02/07/2015


There was great descriptions and information about the parts I needed. I had a lot of confidence that I ordered the right parts. It was delivered in a timely manner and worked great.

John - San Antonio, TX

02/07/2015


It was a true pleasure shopping with etrailer. I did my research online and they had the knowledge base with all the parts and specifications for my application. I ordered the parts and then found them cheaper on another website and sure enough etrailers price promise came through and provided me with a credit for the difference. The shipping and the package was perfect, the hitch came very nicely boxed in a sturdy box which was not all torn up nor falling apart even though this is a heavy item. Just like they said the installation was 10 minutes and looks just like it would had been installed at the factory. Great Job etrailer!!!

Carlos - Cutler Bay, FL

02/07/2015


It went very smooth ordering a break controller over the phone to a knowledgeable operator. I would have done it online but had some trouble with the quality I wanted.

Greg - Grand Forks, ND

02/07/2015


Thanks George J for the favor, I just hope this all works out.

William - Wildwood, NJ

02/07/2015


very happy with the delivery and product

Mary - Pahrump, NV

02/07/2015


The hands down best place to find the name brand towing accessories and new innovative products available... And I can always count on them for the quickest processing and shipping I've ever seen… Thank you again etrailer for caring that I get the right parts at the right price and as quickly as possible…!!!

Dan - Cedar Rapids, IA

02/07/2015


Easy shopping and checkout.Great communication and fast shipping. I dont know what could improve on that.

Jerald - Jesup, GA

02/06/2015


Spoke with Caleb Wed and he answered all my questions and said I should have my order Monday or Tuesday but he must have been putting it in the box as we talked as I got it Friday afternoon. Great customer service and fast shipping.

Carl - Bartlett, TN

02/06/2015


Sales response was rapid, did not charge my card until shipped. The site had multiple options for my application, not just the most common.

Alex - El Lago, TX

02/06/2015


I was very pleased with the service from Julie. She was most diligent. Thank you

Brian - Loxahatchee, FL

02/06/2015


I would recommend etrailer to anyone who asks. Customer service, product quality and pricing is second to no one, I ordered several items including a tow bar for my F 150 Raptor that I needed to have in order to go on vacation. When I realized the delivery was being held up by some other parts that were on back order, I sent an email to my sales person on a Sunday morning letting her know my concerns. I had an email back with in a few hours with an offer to split the order up and make sure I got what I needed. The parts arrived as promised and all is good!!! Thank You ETrailer!

Ron - Sebastopol, CA

02/06/2015


The power jack was delivered on time and I save a lot with Etrailer I put the unit on it works great! Thank you!

Carlos - Miami, FL

02/06/2015


Excellent AAAA+++++++

Gary - Tullahoma, TN

02/06/2015


Things were very easy to find on your web site. I had a very pleasant experience and the shipping was very very fast.

Steven - Washburn, IL

02/06/2015


I was really impressed with your service And shipping was quite expedient . Thanks

Carlos - Charlotte, NC

02/06/2015


I AM GLAD I FOUND YOU GUYS TO BUY PARTS FOR MY TRAILER MY ORDER IS ALWAYS SHIPPED OUT QUICK I REALLY THANK YOU

David - Corinth, MS

02/06/2015


Great product. Came on time and extremely easy to install. Thank you

Michael - Escondido, CA

02/06/2015


I received my order today from etrailer. I was very pleased with how quick it came and the perfect condition of the package. I had placed my order on 2/4/15 and it came on 2/6/15. How great is that? Thanks etrailer.

Deanna - Nixa, MO

02/06/2015


The Husky Brute trailer jack arrived in three days without designated special handling. The unit was as advertised. The installation and operation instructions were complete and well written. I believe the unit is a good value for the price. I appreciated the free shipping.

Dennis - Nampa, ID

02/06/2015


as usual the order and delivery was handled with professionalism and in a very timely manner. the order arrived exactly when I was told it would when placing it. VERY PLEASED

Albert - Slidell, LA

02/06/2015


Very easy, accurate and fast. Fixed a mis-order my fault cheerfully and expeditiously.

Greg - Fort Myers, FL

02/06/2015


One of the best online shops out there. The website is clear and there are no annoying popups to slow you down. Products are excellent and easy to compare. The free shipping is fast and makes them impossible to beat. Every time we install a hitch on our own vehicles or those of a customer, we use etrailer.com

Peter - Kiln, MS

02/06/2015


It is just wanted. As soon as the weather gets better I will install it. Thanks.

Robert - Branchville, NJ

02/06/2015


I purchased this kit and installed. Everything went well except I will repeat what others have said that the green ground wire is probably 1 too short. The unit worked perfect for months but developed a short in the control box. Since it was less than a year old I could return it for repair or replacement. etrailer stood behind the products they sold and replaced the unit. I couldnt ask for anything better. Thanks for great customer service.

Don - New Freedom, PA

02/06/2015


Excellent service. Product was shipped the next day. Product works great and was easy to assembly.

Brian - Wrightwood, CA

02/06/2015


Very good to deal with. Part was just as shown and quality was good. Shipped in a short time. Very happy.

Gene -

02/06/2015


Service is exceptional. Great response time and service when ever I have had any problems or questions. The only issue I have is that on some of the products the light wiring schematics/instructions are wrong/incorrect. I will definitely continue to shop at and recommend e-trailer to other people.

Lorne - Azusa, CA

02/06/2015


Super fast shipping. Simple. Excellent. 5 stars. Thank you

John - Coulterville, IL

02/05/2015


Etrailor has always given me great quick service. I placed this order one evening and as usual, it shipped the next day.

Garry - Houston, TX

02/05/2015


Customer Service: Excellent on taking care of item damaged in shipment. The item to be replaced was going to take eight to ten days to be delivered. I had planned on finishing the job in three to four days. The service rep said they would check and do the best they could. I received a phone call the next morning. I was getting the part when I needed it. I also received a email confirming shipment. Product Experts: Good response and very helpful technical advice. Quality of Products: This is my first order with etralier. The quality of the products I received are top notched.

Aaron - Allardt, TN

02/05/2015


You guys are great! I feel that I received help customized to my specific situation including emails from etrailer.com and had my questions answered promptly and accurately. I ordered a couple of 90+ lb items and the boxes were a little damaged during shipping, which I think is to be expected though no damage to contents. As a result, a couple of washers and cotter pins were missing, but I worked with Nikki R. and I gotta tell ya, she was awesome. Super responsive and made me feel like I was her most important customer. Replacement parts were mailed to me immediately. Like so many other reviews, I cannot recommend etrailer.com highly enough. I will not hesitate to order from them again.

Mark - Gilroy, CA

02/05/2015


Very helpful.

Bert - Goldfield, NV

02/05/2015


The front hitch for an F-250 arrived in a reasonable time. The box was a bit busted, but there was no damage to the hitch. Mounting on the truck went as advertised. All in all, a good experience.

Bruce - Angwin, CA

02/05/2015


Ordering was easy. Good pictures and specs. on the products and viedos were very helpful. Thanks

Barry - Cornelia, GA

02/05/2015


Fast delivery, wide selection choice. Great place to do business.

James - Broken Arrow, OK

02/05/2015


I have bought several items from eTrailer over the past couple of years and always found them to be a great company to deal with. Great prices, great products and super service.

James - Louisville, KY

02/05/2015


Very informative site, thankful for the installation videos, and vehicle, wire pairing for brake controllers.

Joseph - Turlock, CA

02/05/2015


The experience was very good. Juanita made it very pleasant.

Linda - Copperas Cove, TX

02/05/2015


Quality materials/product. Easy install. Rapid processing, fast delivery. Knowledgeable, very helpful telephone ordering.

James - Pagosa Springs, CO

02/05/2015


Nice place to do business with, great communication.

Kenneth - Clinton, TN

02/05/2015


Received as promised and exactly as promised. Always a great experience with etrailer. Glad you all are here!

Stephen - Rock Hill, SC

02/05/2015


on-time shipment, product just as advertised.....loved it

Keith - Gold Canyon, AZ

02/05/2015


I needed a hitch for my Honda Pioneer. My search took me to a number of sites but I found exactly what I needed at etrailer.com. Better yet, an hour and three minuted after I placed the order I received an email telling me it had been shipped. With selection and service like that, Ill look to etrailer.com for other items I might need.

Glenn - Rudyard, MI

02/04/2015


Vince was very helpful in answering my questions and placing my order. I am very happy with the fast service and rapid shipping. I look forward to doing business with etrailer in the future.

Tom - Anacortes, WA

02/04/2015


Very fast service, placed my order and it was being shipped within hours of purchase. But what sold me was the price, best on the web I found. Thank etrailer.com

Thomas - Salem, NJ

02/04/2015


I had a problem with my order UPS lost parts of one package one call to Julie in customer service. A new part was shipped and was in my hands right now. The best outfit Iv worked with, I will allways call E-Trailer first. They take care of the customer and thats important to me.

Corkey - Parker Dam, CA

02/04/2015


I have done business with etrailer before and I have always been extremely satisfied with the value and rapid shipment of there products The ease of ordering on line and a great write up about the product has given me the information I need to choose the item that best fits my needs

Donald - Sun City West, AZ

02/04/2015


Great people to work with. Shipping is fair and prompt. I will keep coming back for their great product selection and great personal service.

Terry - Boise, ID

02/04/2015


great line of products it took a little while work my way around your system to find what I needed. Thank you

James - Cocoa, FL

02/04/2015


Some of the best customer service I have recieved, Katie D. Answered all of my questions before I could even ask them. Professional, polite, knowledgeable and great prices. Thank you.

Ruby - Gardena, CA

02/04/2015


Great service and knowledgeable

Kenneth - Baton Rouge, LA

02/04/2015


Excellent buying experience! As soon as I entered the order I had a confirmation email and followup email from a human being! Great vendor to work with, highly recommend, Cole at etrailer is a pleasure to work with.

Christopher F - Battle Creek, MI

02/04/2015


Very reasonable pricing and fast service. Couldnt ask for more. Thank you.

Thomas - Hattiesburg, MS

02/04/2015


I am satisfied with my purchase thanks!

Guillaume -

02/04/2015


I always wonder what the outcome will be with ordering from some company on line for the first time. e-trailer confirmed my order right away and notified me the next day that item was shipped. and the tracking site they provided was user friendly as that it had a U.S. map showing the travel path of package. Before I had ordered the hitch from them, I had searched another site because they boasted super savings on hitchs. The site showed the class III hitch I was looking at marked down from $234 to $140. That was $5.00 more than e-trailers same hitch which was not on sale. I bought the one from e-trailer. I hate dishonesty in any form.

Jeff - Saint Francis, MN

02/04/2015


Got the part Wednesday after ordering on Saturday! Very reasonnable time in my book on regulat shipping! Reviewed the excellent video on line with the details of our vehicle! Had the wiring installed in about 20 minutes with NO cutting or splicing anything as described! Dealer could not have done better! Truly impressed with the whole experience and will recommend you to friends without a doubt! Hope you are on Facebook? You will get a like and share from me! Thanks!

Gary - Phoenix, AZ

02/04/2015


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