# 1
Thule Passage Trunk Bike Rack for 2 Bikes - Hanging Style
Excellent and prompt customer service! When I first ordered my product it wasn’t in stock— staff were quick to let me know and offered me comparable products. I ended up waiting for my original order and shipping quick and they stayed in touch with ideas! Thule: The instructions could be a little more detailed. I ended up watching YouTube videos to help me instal. Overall it was easy, and this was the first rack I’ve ever installed and I did it by myself! I was surprised to learn the bike rack is in no way secured inside your vehicle, so.. I store it in my garage when it’s on.
Positive: The product is well thought out and works for a wide range of automotive vehicles. It comes with interesting dampers that i think work. Instructions seem to be translated from another language, but are quite good, accompanying pictures make installation straightforward. A test drive over speed bumps shows that the rack will support the bike for all travel needs. It can be disassembled , collapsed and stored in the trunk. Downside: The rack is made for the classic triangular shaped frame: horizontal cross bar, "male" bike. For bikes without the horizontal bar, mounting is a little less satisfactory. Such a bike can only be mounted on the outside mounts. Cannot use the damper on one side. Picture shows the mounting. as to a design solution, maybe brackets could be replaced with smaller profile, some adjustability? however, as it is, vibration control is good and adjustability with smaller profile would have vibration concerns.
# 2
Saris SuperClamp EX Bike Rack for 2 Bikes - 1-1/4" and 2" Hitches - Wheel Mount
At the age of 70, I needed a “friendlier” mounting and bike access rack. A platform rack seemed to be the solution. I had one caveat. My Subaru Forester had a 1and 1/4” receiver (with a non-standard 3/4” length mounting hole). My Volvo had a tuck away 2” receiver. After some research I gravitated toward Thule only to find out they had no solution for my above conundrum. In fact their customer service offered no interest in solving my problem which others also must have had. More research…enter Saris! An American made company with an innovative solution. I quickly received my SuperClamp EX-2 from ETrailer along with excellent customer service support. The ease of constructing the unit for use and the obvious structural integrity was immediately apparent. My wife couldn’t believe how easy it was to use and to stow away on my garage wall after use. Thank you Saris and ETrailer for a wonderful product and experience. I guess American made is still alive and well. I highly recommend this product and the associated companies.
Purchased this bike rack last year and am very pleased with the stability of the rack. The straps and clamps secure the bike well to the rack. Some things that I learned: When attaching the rack onto your hitch, it helps to put a piece of tape on the rack (hitchtite) once you have lined up the holes. This will make it easier to find the exact location of the holes the next time that you want to use the rack. Finding the exact location allows you to smoothly hand tighten the bolt to the end of the hitch. At that point, just use a socket wrench to finish the tightening. When putting the bike on the rack, I loosely secure the clamps to the tires at first. This allows me to rotate the tires to find the right location in the wheel well for the straps to go around the spokes. I next secure the bike with the straps and then fininsh securing the clamps to the tires.
What our customers are saying:
"I ordered a trailer hitch and a bike rack carrier the order was shipped with in three days. To put the hitch on only took about 30 mins. only had to drill two 1/2 holes. fit like a glove."