Average Customer Rating: 4.8 out of 5 stars (338 Customer Reviews)
Etrailer site was very easy to navigate. I found exactly what I needed. The price was best I had seen.
Easy to order. Regular updates on my order up to delivery.
Recommend this site to anyone looking for Thule replacement parts.
Ordered this replacement for our Thule bike rack, came promptly and was less expensive than if we ordered from Thule. Needed this part because of a seemingly design flaw of the Thule t2 916 bike rack. We keep an extra in car in case of another failure (extra part free from Thule). Part has held up so far. etrailer as always is a great company to deal with.
I really love my Thule T2 Rack. The bikes sit firmly in the carrier trays. However, a week before my wife and I were set to leave for a 4 day ride along the Allegheny Passage the ratcheting strap hinge bracket broke. I needed the part quickly and etrailer didn't let me down. I ordered the replacement part online and I had it within 4 days. I also got a free replacement part from Thule but it wasn't going to arrive before my trip so I have a back-up part in case this happens again. This was my second order from etrailer and I was very happy with the service.
Needed to replace rear saddle due to damage from theft, 1st replacement came with piece broken off, etrailer immediately shipped new piece. Easy to install and worked perfectly with existing Thule bike rack.
This is my second order from etrailer, and both of them were handled professionally, delivered on time and with excellent communication.
These rear retainers are an easy swap on the T2 and since they're so inexpensive, a great peace of mind purchase for your rack if the original ones are getting worn out. One phillips screw and an 11mm ratchet (on the inside of the crossbar) are all you need to remove the old ones and pop on the new ones.
This is a review of eTrailer, not the Thule bike carrier mount. Thule is OK, but doesn't build their racks to last very long. We've had several and they need repair or replacement (hence this purchase) after a couple of years. As far as eTrailer is concerned, I'm AGAIN reminded at how awesome this company is. We've ordered everything from full trailer hitches to small parts like this Thule mount. They routinely exceed our expectations on shipping time and price. A great company to deal with.
I needed a new rear wheel tray for my Thule bike rack and etrailer had available stock at a reasonable price. I received the product timely and in excellent condition. It is factory new and solved my problem accordingly.
Thanks etrailer.com!
I have a Thule 917XTR T2 rack for my car (1.25 inch hitch), and I needed this to replace a broken part. The new one fit perfectly, and functions well.
etrailer had the exact replacement part I needed for my older Thule T2 hitch rack (This part was not available on the Thule website). Easy to navigate website, good price, in stock, and shipped the next day. I will definitely recommend etrailer to my friends.
Ordering was easy. The price was the best I could find. The order arrived as stated. Can't beat that. Just getting back up parts for my Thule rack since the rear wheel locking straps were looking like they may fail soon.
Replacement part for the Thule T2 hitch mount bike rack. Our buckle broke and this was the fastest and cheapest place to get the part. Delivered fast and a breeze to swap out.
The replacement rear retention for a Thule T2 bike rack fits perfectly on the rack. Cannot tell the difference between the original part and the replacement. Completely satisfied.
Replaced original retention holder on Thule rack where strap-ratchet was broken. Product was exactly as described, the price was fair, and shipping was fast!
Hope I don't break another, but would definitely order a replacement from etrailer again.
This was our first purchase with etrailer so I did not know what to expect. Due to the virus issues, delivery was longer than expected, but etrailer provided great customer service sending me updates on when to expect delivery. Once the products were available, I received them quickly without any issues.
All products came in without any damage, got them installed quickly without any issues.
I would not have any issues ordering from etrailer again.
The items ordered were replacements for a couple I damaged on a trip. They are the exact same item and work just as good as the originals.
Robert
9/3/2015
The part is not working out as planned. The latch seems to be popping loose during trips, releasing the back tire of the bike. First we lost a bike on a vacation trip this way, it was demolished on the highway. The actual problem became evident on a local bike ride when I returned home and the clasp had come loose again. Luckily our friends bike was spared. I am questioning if this part is actually OEM. I need to change my score to one star.
Michael L.
9/8/2015
We are sorry to hear about this experience you had while using our T2 carrier. We would like to replace that part for you, so you can transport your bike with the assurance it will be held securely in place. We are not sure of the exact cause, but nonetheless we would like to get you a replacement to ensure no issues persist and no harm is done.
Works well and holds the rear tire as designed even with a heavy mountain bike. Have to be careful with the latch/buckle pins. You do not want to over tighten the strap to secure the tire. The pins holding the buckle will bend and break (reason I had to order this replacement part).
The locking part of the strap broke and you have to buy the entire piece because the locking latch is pop riveted to the carrier.
It's a Thule problem, not etrailer.
Exact part I needed for my Thule rack. Every order from etrailer is a smooth, perfect transaction. They keep you informed, ship at lightning fast speed, and their prices are low. I'll never shop anywhere else. Thanks etrailer.com.
I had one question from the vendor and he quickly responded professionally. The wheel tray looks great on my rack!
eTrailer is the real deal!
Products arrived in a timely matter, were in great condition and worked perfectly. I'll definitely be replacing more Thule components on my racks through eTrailer.com.
Thanks George and team!
I purchased this as a replacement part for my Thule rack when the original clamp rusted and broke. Took two minutes to slide the original part off and this one on. Works perfectly.
Replacement needed due to breakage of the previous one. Etrailer had the best price and I received it quickly. Fit and works perfect.
Keith
5/29/2016
No problems
etrailer had exactly the part we needed, identified both by its product number and description, so it was easy to find. The web site experience was without flaws, the two-day shipping was perfect and the product arrived today in perfect shape and was back on our bike carrier within five minutes of opening the package. Very pleased with products and service. Thank you!
Service is great. Unfortunately the grommet on the product failed - twice. Not e-Trailer's fault, but sending both pieces back...maybe they can get replacements from Thule.
Fits my Thule T2 Bike Carrier just right. Looks identical to the original part.
Pearce W.
9/2/2016
Great