Videos are provided As a guide only. Refer To manufacturer
installation instructions And specs For complete information.
This fully welded trailer hitch receiver bolts onto your Toyota Highlander's frame with no welding required. Powder coated steel is sturdy and corrosion resistant.
✔ Confirmed to fit your 2013 Toyota Highlander
Note: All non-trailer loads - bike racks, cargo carriers and so forth - should be supported with stabilizing straps. Failure to properly support these loads will void your hitch warranty from CURT.
At etrailer.com we're committed to the products we sell, and to our customers. Our experienced and knowledgeable staff are available via both phone and email to address your questions and concerns for the lifetime of your hitch. The technicians at etrailer perform hitch installations on a daily basis, making them a valuable resource for do-it-yourselfers. The one-on-one, personal service you'll receive comes straight from an expert in the towing and automotive field. We've installed it, we've wired it and we've towed with it, so whatever your question, we can answer it.
Video of Curt Trailer Hitch Receiver - Custom Fit - Class III - 2"
Videos are provided As a guide only. Refer To manufacturer
installation instructions And specs For complete information.
Today on our 2013 Toyota Highlander we'll be installing the Curt Hitch, part number 13534. This is what our hitch will look like once its installed. Next we'll give you a couple measurements to assist your selecting accessories for your new hitch. From the center of the hitch pin hole to the outermost edge of the bumper is one inch.From the top of the receiver tube opening to the ground is 14-1/2 inches. This will assist your selecting accessories such as a ball mount, bike rack or cargo carrier. Now let's go ahead with the installation.
To begin our install we'll first need to remove the underbody trim panels. Here on the driver's side to remove the underbody panel there are a total of six fasteners, two push pin fasteners and four screws.To remove the push pin fasteners we'll take a flat blade screw driver, pry out the center of the fastener and then remove it completely. Now with the screws removed we'll go ahead and pull the panel out and set it aside for installation later. Next we'll need to remove the tow hooks on each side. To remove the tow hooks there are two fasteners for each.
Once we remove the fasteners we'll set the hardware and tow hooks aside as they will not be reinstalled.Next we'll move over to the passenger side. We're going to go ahead and cut out the necessary portion here on the vehicle. To do that we'll use our paint marker to mark the area and a drummel to cut out the section. Now with our cut made we'll go ahead and remove the bolt that secured it to the frame. Now to make it easier to install the hitch we're going to go ahead and remove the underbody panel on the passenger side.To remove the underbody panel we'll go and remove the three remaining fasteners that secure it; one push pin fastener and two screws.
Next we'll go ahead and point out our attachment points. There'll be three on the driver's side and four here on the passenger side; two on the side of the frame and two in the bottom of the frame.Here on the passenger side we'll need to remove the three weld nut caps. Two of the three will be our attachment points. The third will prevent a clear metal to metal contact between the hitch and the frame. For each one of these attachment points we'll secure it with the new 10mm bolt and 3/8 conical tooth washer, the teeth of the washer facing the hitch.
Now we're ready to go ahead and install the hitch.It's a good idea to get an extra set of hands to help you hold the hitch while you install the fasteners. We'll install each fastener finger tight until we have them all in place. Now with all of our fasteners in place we'll go ahead and tighten them down then torque to specifications as indicated in the instructions. Here on the driver's side we'll trim the underbody panel, we'll follow the instructions and continue the cut out 7-1/2 inches.Now with that done we'll need to cut out an opening so we can fit it around the hitch. Going off of the cut outs in the front corner we'll move it a diagonal shape. We'll go ahead and mark it with my paint marker and then use the rotary tool to cut it out. Now with all our cut outs made we can go ahead and reinstall the underbody panel. With both panels reinstalled this will complete the installation of the Curt Hitch, part number 13534 on our 2013 Toyota Highlander.
Average Customer Rating: 4.7 out of 5 stars (243 Customer Reviews)This fully welded trailer hitch receiver bolts onto your vehicle's frame with no welding required. Powder coated steel is sturdy and corrosion resistant.
This is the second Curt hitch I have purchased and installed from etrailer. The hitch went on our 2013 Toyota Highlander Hybrid with a couple of issues. I installed the hitch without the use of a lift or jack stands. First, the hitch was slightly out of plumb from side-to-side. I installed the hitch as shown in the etrailer video but the front hole in the driver side of the hitch was slightly out of line with the frame nut. I used a small pry bar and a rubber mallet to gently push the hitch to the driver side and tightened all of the passenger side bolts before snugging any of the bolts on the driver side. This pushed the hitch about a quarter of an inch toward the driver side and allowed me to get the 3 bolts into the frame nuts on the driver side without binding or rubbing in the holes for the frame nuts. Second, the installation video shows that the bottom panel on the passenger side of the vehicle has to be trimmed to fit after the installation of the hitch. This was not the case on our Highlander. The unmodified passenger side panel went back into place with little difficulty after the hitch was fully installed. The video also says that the bottom panel on the driver side is not to be reinstalled, presumably because of fit problems. I simply pushed the panel into place as best I could, marked the panel where the hitch interfered with the installation of the panel, used my rotary tool to make a couple of cuts and reinstalled the panel. The panel may be unnecessary but Toyota put it there for some reason and there is no reason why it cannot be reinstalled with modification. I think that etrailer or Curt or both can materially improve the installation process my making a fairly simple template for the needed cuts to the panel and by modifying the video where it calls for trimming the passenger side panel. Other than these two issues, the installation went smoothly and 199327
by: Dave A08/05/2015
I installed this hitch on my 2008 Highlander and as many of the other reviews indicated the holes did not align, not even close. The hole on the driver side furthest from the rear bumper was off by at least an inch and the other 2 on that side a bit less, maybe 5/8". And that was after securing the passenger side in order to push the hitch as close to the driver side as possible. Per the reviews, I tried a 2x4 wedged against the tire but couldn't spring it far enough to align that worst hole. Almost gave up but really did not want to send it back (box was badly damaged as many reviewers also noted). So I stood two 2x6s on end on the floor between the spare and the bracket and using my longest pry bar was able pull it close enough to get one bolt started. But it was a challenge doing it alone and took a good 2 hours and a lot of sweat and cussing. And I had previously removed the panels and tow brackets so the 2+ hrs was just installation. It would not be expensive or difficult for Curt to build a simple gage with pins at the correct locations to check hole spacing and alignment AFTER welding was complete. I would think they also have a fixture to hold the parts in position during the welding process but maybe it needs an overhaul? Having worked in QC for a major international manufacturing company (unnamed but the first and last letters are 'X'), I understand all about tolerances but a dimension that is off by as much as an inch in such a short distance is an indication of poor workmanship and an absence of effective quality control. As many reviews said, their install went well, with perfect alignment so quality appears to be hit and miss. If I could rate Curt Mfg separately from etrailer.com Curt would get a Poor while etrailer would rate Excellent for their prompt and efficient service. I ordered on 8/1 and had it this afternoon (8/5) a day earlier than the tracking indicated. 217066
by: Larry Lawton07/24/2012
The most taxing thing about installing this hitch was working in the morning sun. If I’d have backed the Highlander into the shade of the garage and swept the floor first, it would have been more comfortable. I didn’t even have to jack up the wife’s Toyota! Just to make sure the welded-in nuts on the Toyota were clear of obstructions, I ran one of the bolts fully into each hole before putting the hitch in place. That helped me understand how to access the nut on the right side that was partially blocked by brake lines. The video said I’d need someone to hold up one end while I bolted up the other, but I just used a couple of jack stands to hold the hitch about two inches below the installed height. Every bolt hole lined up perfectly, and I was done more quickly than I anticipated. I’ve only used the hitch twice so far, and both times for a light load – my new side-by-side ATV on a small, open trailer. Hardly a challenge, but performance was perfect. I also purchased a wiring package, which was equally easy to install. I elected to put the control unit on the firewall rather than on the left side of the driver’s area, just because there appeared to be a larger unobstructed area, where the double-sided tape would easily stick. I hesitated for a minute or so because the instructions for locating the plug in the left rear of the vehicle were somewhat ambiguous, and I needed to remove more bits from the floor than the photos and diagrams seemed to indicate. Still, every connection worked effortlessly, and where it counted (i.e., where the fuse should be installed) the instructions were clear. 49216
by: Dave R08/02/2012
Installed hitch and wiring today for 2012 Highlander. Everything was perfect and very easy to install on my own, using just a floor jack and a 2x4 (a base to lift the hitch into place). I spent more time refitting the splash guards than with the hitch & wiring combined. I did not have to modify the passenger side splashguard at all (it's tight, but it fits). The instructions for the driver side splash guard is incorrect. All it needs is one corner removed (as shown on the instructions for that side) and a narrow slot cut to clear the vertical plate (part of the hitch). Wiring was very easy as well. I followed others' advice and installed the front wiring assy behind the plastic foot guard panel (left side of driver's left foot). For the rear wiring harness, I used the round rubber boot seal as noted by others (cutting an X just large enough to fit the smaller end of the rear harness. This allows the connector wiring to be routed under the car adjacent to the hitch receiver (much better than letting it hang out the door). Need to seal the rubber boot with silicon to prevent moisture entering the interior. My only complaint is there is no way to attach the rear connector wiring next to the receiver except with a zip tie. There really needs to be a more permanent / fixed attachment adjacent to the receiver for a professional appearance and long term use. Otherwise, I am very satisfied and happy to have saved quite a bit of cash. 50355
by: Dan M.11/02/2014
I purchased this hitch and the customer service they provided was fantastic! I mistakenly ordered a hitch that wouldn't fit over the full sized spare tire on my Highlander. I called customer service and Lexus helped me exchange the product effortlessly. She made it extremely easy to order the correct one and return the other. The product arrived within a couple days, even when ordered during the weekend. Once I received the hitch, it was incredibly easy to install. I'm not the handiest person, but I completed the installation within the estimated 90 minutes for an amateur. Everything lined up perfectly so there were no adjustments necessary. I couldn't be happier with the product and the excellent customer service! 158825
by: The Largest Centimeter on the Planet06/14/2013
I bought this hitch likely for the same reason you are looking at it: The price is right and the manufacturer may be backordered on the 750 lbs tongue weight version. I installed the hitch on my 2013 Highlander Limited myself because I tend to think I'm crafty enough to DIY. Let's just say the fit isn't exactly as depicted on the video. I read some of the other reviews after buying the product and finally installing it (which is possible, don't give up). I think there may be product inconsistencies because some people are saying the hitch bolted right on the car. My experience was different. The install took two hours with two fully grown, experienced guys doing it. We tried everything, but the hitch was always about a centimeter off the mark on the left (driver) side of the car. It was frustrating. Finally, we took a 6" c-clamp and a 8" x 2" x 1" piece of hardwood against the inside of the the driver side where the three bolt holes are slightly inside of where alignment should be. Turning slowly, we were able to get alignment correct while moving the hitch forward slightly with a rubber mallet. Should this be this difficult? No. But the hitch is nice, and you earn it with the work you do. 84758
Tuffy Tire installed our new hitch today! I was very pleasantly satisfied to find a mechanic that would install the hitch. I was a little apprehensive when I saw the shipping box was damaged. But all the product was intact and undamaged. Attached the finished product! I am looking forward to hauling our bikes to the trails of Florida. 75269
by: Andrew K.05/29/2013
The trailer hitch arrived on time and in good condition. I installed the hitch myself, which was probably not worth the effort in hindsight. I had to buy a torque wrench and a cutting tool. I did not have a friend to help do the install, but I stacked cardboard boxes under the hitch on the end opposite from where I was working. That worked pretty well, although there was some muscling involved. The major difficulty was that the bolt holes did not line up exactly with the holes. The hitch must have been slightly bent during the welding process. I considered taking it off and having it installed professionally, once I realized this. My stubborn nature got the better of me though. With the hitch in place, I put a car jack between the spare tire and the arm of the hitch. I opened the jack to bend the hitch the 1cm I needed to line up the bolts with the holes. Surprisingly, that worked, and didn't seem to cause any damage (whew!) Also, the instructions for cutting the panels were wrong. I'm not sure if the panels really need to be replaced. This was a minor inconvenience more than anything. 82305
by: Neil B07/01/2014
Saweet!! Installed like a dream!!! Everything in the instruction were accurate and well thought out. Was able to install in my driveway in about two hours. Would have gone much faster if I had a lift. Great stuff. 138519
by: Craig C.07/07/2014
Box was received in good condition, vs. some reviews I read, so I thought all the holes would line up. It was about a 1/2" off, but I just used a 2x4 to flex out each end of the hitch where the bolts attached & it lined up perfectly. I HIGHLY recommend the wiring harness package, as that was even easier to hook up. No cutting wires or splicing to hook up wiring harness. Just plug in two areas, make room for the wires and your done. Great Engineering! 139791
Timely communication immediately following my order and after delivery of the hitch. It arrived sooner than expected and in good condition despite the fact that one of the ends had broken completely free and stuck through the box. Fit on 2012 Highlander was exact and even without assistance, installation was relatively easy. Great price, great service. Satisfied customer. 58141
by: Patrick C.04/07/2014
As usual the Curt product is very good and the service from etrailer.com was excellent. Shipping was quick and product arrived in good condition. The fit of the hitch is great. Goes right in there without hitting anything. I had to do a bit of trial and error with the trim of the under-body panels, but nothing too severe. Thanks for a great product and great service. I'll be back. 124209
This one took a while compared to other reviewers who said it was quick. Some thoughts: - This is heavy. Another person or jack stands are required. - I attached the passengers side first, which I now read might be a mistake. The first driver-side bolt lined up no problem, but I had to pry like crazy using the spare tire as leverage to get the other 2 driver side bolts lined up. - Getting the bolts on the factory tow hooks off was a bear as well, but not unmanageable. A 3/8" socket set can barely pull this feat off. - Cutting the passenger side shield is not required at all. The driver side shield needed a long slit toward the front of the truck and I cut the back edge to hook it around the hitch. Overall: This is a good price and a good hitch. It took me a lot longer than other reviewers on this site, since I had no help and broke up the work around dinner, putting kids to bed, etc. 61646
Curt hitch on 2011 Toyota Highlander Installation pictures 4707
by: Steve F04/01/2014
The product and instructions were great for our 2012 highlander. Took about 1 hr to complete. I did however find it easier to reinstall the oem plastic covers at the end of the install vice step one. There wouldnt have been enough access to reach the pasenger side top bolts. 123167
by: steve c07/02/2015
this was the second hitch i have bought, and I'm pretty happy so far. it is definitely do-able by the do-it-yourself crowd. i bought and installed the first hitch several years ago on my '07 honda civic. i've used it and been pretty happy with it. the recent purchase was a hitch for my partner's '13 toyota highlander hybrid. so good, so far, but we haven't really used it yet. the one questionable issue would be the stability of bicycle racks when used with these hitches. i have noticed with my first hitch and a yakima rack (with 3 hangers for bikes) that the rack bounces around quite a bit when loaded. after this recent purchase, i came across one note that says the warranty would be void without the use of stabilizing measures/products for bike racks, but it would have been helpful if a product was suggested at checkout. 208875
by: Dave P05/31/2014
Great price and the hitch seems very solid. Instructions sent with unit are in B&W, which makes the cutout diagrams difficult to see. I found the pdf of the document online, and printed in color, and that helped. However, for my 2008 highlander, the panels underneath were a bit different than what was illustrated, so I did NOT need to cut anything on the passenger side panel. On the drivers side, the corner cut obvoiously needed to be modified (different shape than diagram). The slot cut (7x2.5) was not right, so I wound up cutting another inch or to along the 7" cut near the spare-tire side, and there was a big gap along the opposite 7" side. I wish I'd lined it up before cutting so they could have been more plastic left when done. 133532
by: Mike J.12/17/2012
Great customer service from help with ordering through installation. Good product, step by step installation instructions and all at a fair price. Thanks! 61715
by: Rick M08/04/2012
This hitch was so incredibly easy to install. My neighbor who's a total car nut gave me a hand lifting it into place. From the time I took the factory tow hooks and plastic panels off from behind the wheels, to the final torque tightening of the hitch bolts was probably a total of 20 minutes.... and Im far from a car mechanic. My neighbor couldnt believe how quickly it went in. Honestly I didnt even have to drop the muffler even though the instructions said to. It might have taken me another 10 - 15 minutes to trim and re-install the plastic panels back into place. This installation was super easy and the hitch is super strong... I'm very very impressed !!! Not to mention that I got it three days after I ordered it !! 50549
I am very happy overall with this purchase. eTrailer was prompt with info on ordering, shipping, delivery and very quick to respond to emails about installation, including sending me some pictures that show how to "tweak" the hitch to make installation easier. I should have read all the previous reviews for this product as I first tried starting on the passenger side. For this product (and particular car) start on the drivers side! Once I did that, all I needed was a few taps with a mallet to line up the holes on the passenger side. I haven't yet put the plastic covers on yet, but again the info in the previous reviews should be helpful. Overall, very satisfied both with the product and the purchase! 136523
by: Ray S.06/22/2011
I am very impressed with both the products that I ordered, as well as the excellent customer service and very fast shipping. I ordered late on a Sunday evening and the hitch assembly and wire harness arrived less than 72 hours later on Wednesday afternoon. I watched the installation videos on etrailer for both the light harness and hitch assembly for my 2009 Toyota Highlander and found them to be concise and accurate. The Curt hitch assembly was a rather tight fit - I had to wrestle with it for a few minutes to get the bolts to line up with holes in vehicle's frame, but beyond that installation was a snap! Within an 70 - 80 minutes both items were installed and worked perfectly! Thank you! 17715
by: Brian N06/22/2011
I bought the hitch and wiring for my 2008 Highlander Hybrid. The wiring was a little bit difficult because of the design of the vehicle -not the parts from etrailer. The connections were easy to find and the wiring worked perfectly. The only caveat is that the Highlander uses low profile mini-fuses and the ones that came with the kit were standard size (You have to insert a 10A fuse in the Highlander fuse box -it apparently isn't included by Toyota even if you have the tow package). It cost me $5.00 to get a packet of fuses so it was no big deal. The hitch went in flawlessly with what I would consider minimal effort. I was impressed by the quality of the hitch. Great product, great value. 17639
by: Robert Miles05/07/2014
I'm extremely pleased with this hitch. It is heavy and well made. I plan on using it on my wives Highlander to use with our hitch packer. We have 5 kids and that means, lots and lots of luggage, groceries etc. Excellent customer service, unbelievably fast shipping. Highly recommend. A+++ 129474
by: Michael L01/06/2013
I ordered Curt Hitch # 13534 for my 2013 Toyota Highlander and received the hitch in less than a week. The written directions and online video had all the information I needed. The removal of parts from my Highlander was quick - except the tow hooks which broke two of my sockets. I had a friend help me with the install of the hitch - not really sure if I would have been able to install it by myself. I cut and re-installed the under body panels according to the directions. I think I could have saved more of the under body panel material if I trimmed a little a time. The full install time was less than 1 hour. Overall, I am very happy with my hitch and my etrailer.com experience. 62534
Curt Hitch arrived with one end hanging out of a ripped box - exposed end had powder coat scrapped off edges and end. Too bad - ends need pad wrap before boxing. Hitch is heavy and well made. Despite elongated holes, I had to bolt loosely the right side, and then used a come-along to pull left side out enough to put the bolts in. About 1/4" deflection of hitch was needed to get the bolts into the elongated mounting holes. Otherwise, bolted up well, fit well. If factory addresses what appeared to be distortion on the left side from the welding process, and someone padded the "sharp" ends before boxing, product would be excellent. etrailer installation video was a great help! 17081
by: Mike P01/30/2014
Very tight fit ( a good thing) and all of the mounting holes lined up. My only suggestion is better pictures of the required trimming of the plastic under-panels. 115245
by: Chad M09/02/2015
Product did not line up to factory holes, maybe due to shipping/shortage and bending slightly. Installed driver side first then used leverage to bend/adjust hitch to line up to factory holes. Took much longer to install because of this issue. Overall this is a great bolt on hitch. 223472
This item took a little more work than perhaps necessary. I ordered this product and had to ship it back as it did not line up well with the frame. I called after I realized it did not fit (a Tuesday) and had a new one by Friday (this shipped from Missouri and I live in Maine)! The new one went on easier although one bolt cannot go in as the hole is a little off. (I read the same thing happened in another review). Fortunately, I have a vehicle inspection coming up and I will ask for their help at the garage to get the bolt in place. I installed this without a lift and had the help of my wife (100lbs) and teen daughter(110 lbs)...if we can do it, anyone can. 212579
thanks to some of the other posts, I was able to get this hitch on rather quickly and trouble free. Definitely need an extension for the wrench, hardest part was taking off the factory bolts on the bottom of the Highlander, they were on there pretty tight, had to attach a pipe to end of wrench to get better leverage. Other than that, I think you need another person to help lift the hitch to start threading the bolts on. They all lined up perfectly (didn't need a pry bar or block that was used in the video) And was able to keep the under pan protection on the driver's side by hack sawing a little bit (thanks for the info on previous posts). Hope this helps. 37457
by: David F08/14/2011
Like many, my hitch had busted through one end of the box when I received it. Fortunately, it was not bent. Perhaps an extra layer or two of corrugated should be added to the bolt-on areas of the hitches for shipping? Install was easy. I did it in 50 minutes. Curt's instructions are very clear and etrailer.com's videos really helped. The hitch fit great and looks good. Etrailer.com's service was excellent. Very helpful on phone prior to order. Arrived fast. 21874
by: Steve H.09/04/2014
I installed this hitch on a 2010 Toyota Highlander. I was able to install it by myself in about 2 hours taking my time. I used a jack stand to hold up one side while starting the bolts on the other side. If you watch the Trailer Hitch Installation video you won't have any problem. The bolt holes lined up perfectly. Just make sure you start a bolt on one side and then alternate bolts on each side. Get them all started before tightening them. I had to trim the driver's side panel in order to put it back on. The passenger side went on without any trimming. I felt as this hitch was truly a custom fit for my vehicle. I would highly recommend this hitch! 150087
by: Jack C.04/16/2012
2012 Highlander - perfect fit, no problems with bolt hole alignment or needing to clean the threads. The instructions were good. Cutting of the plastic panels was not totally correct, as less was needed to be removed and the cuts a little off for the 2012. All done and back in about an hour. One recommendation is to put added reinforcement cardboard on the two ends of the hitch mount (in the box). This was done for the hitch receiver, but the two mounting ends are the stress points that ended up coming through the box in the UPS delivery. The box handles are on the top - or receiver side, so all the weight is down on the two mounting brackets. 37311
by: Larry O.06/21/2011
Very pleased. Quality equipment, great service, excellent instructions. Will offer one suggestion. Instructions say driver side under pan can not be re-used. I simply cut approximately 1/4" by 6" slit to allow the vertical hitch plate to protrude through the pan. I then made a cut between the opening for the tow eye and the rear part of the pan, worked it around the hitch, and re-installed it. Made a nice, neat, finished looking job and protects the underside of my vehicle.. It was a very easy mod that requires a hacksaw or razor knife. You could include a paper template with the instructions. I've already recommended you to other people. 17495
This is a nice hitch and installation was ALMOST as easy as the instructions state. I had two problems: The hitch sides needed to be bent slightly to get the mounting holes to align properly. And one of the threaded nuts on my vehicle was not threaded. I used my heavy duty jack to very slightly bend the side plates for proper hole alignment. I'll have to either buy a metric tap for the unthreaded nut or have a mechanic do it for me. 212878
I found this only slightly difficult to install, in that it does help to have help holding it in place. The muffler on the passenger helps to hold it in place. Make sure you line up all three holes on the drivers side first. It is a very close (quality) fit and may require some taps on the passenger side to get the holes lined up, but all hole alignment was perfect. I replaced the passenger side under body panel with out cutting, however the driver side will require trimming to replace. The took approx 90 minutes to complete, unpacking, gathering tools...etc. Instructions are excellent and the etrailer video helps as well. 68603
by: Justin M08/27/2012
I ordered my trailer hitch on a Saturday and paid 7 extra bucks to make sure it was delivered within 3-5 days. Two days later it was on my doorstep..amazing! The video for installing the hitch was very informative. I wouldn't have even have attempted to do it with out the video. I was able to get the hitch hooked up and on my Highlander with out too much trouble and I am not a very "mechanical" type of guy. This is my second purchase with eTrailer and both times I have recieved prompt and superior customer service. I'll use them for anything I need for either of my vehicles from now on. 53171
by: J H09/03/2014
An excellent product with an easy installation. My wife helped me hold it in place for about 1-2 minutes while I started the bolts, but otherwise I did the install by myself. I would have purchased a hitch much sooner if I had known how easy the installation would be. In total, it took me an hour and ten minutes. The majority of the time was spent getting the cuts right on the plastic under-body panels. If I had one recommendation for improvement, it would be to have more specific instructions on cutting the plastic panels. I had to experiment a little bit. 149880
by: Tom W.03/13/2012
As a first time user of etrailer.com, I am writing to express how pleased I was with the service, timeliness of delivery, and quality of product. I found the service representative very helpful in providing information and answering my questions; she assisted in ensuring the correct hitch for my vehicle. The product was received the next day - very fast considering I live in a different state! Installation went smoothly, exactly as shown on the video provided on the site. As indicated by the rating, I recommend etrailer.com as a reputable and quality provider. 33728
by: Wayne L08/09/2012
The online video was great (and without it, I never would have known how relatively easy it was to install). I'd give the product 5 stars instead of 4 if it was somehow mentioned that the trailer hitches tend to compress a bit in shipping (first time I tried to install it the bolt holes would not line up). Had to flex it &/or compress it (and try to install after each bend) to get the holes to line up. 4th time was the charm. Otherwise a great product. Thule Bike rack which I also purchased was very easy to install and works well. 51157
by: Perry P07/27/2015
Product is a beast. No worries regarding the strength of this hitch. It will take two individuals to hoist and hold in place until you get bolts started. Also when installing start with the left side of the hitch (looking at picture) before you put the right side in place keep it at a sharp angel falling from left to right and put all three bolts in. If you don't, the fit is so tight the holes will not line up exactly and you will not get those bolts in straight. no problem once i realized what was happening. Good luck. 214719
by: Eddie G06/27/2013
WOW!!!!!! Ordered Curt hitch item # 13534 on Sunday afternoon got an email shortly after stating product was in stock and being shipped. I received it Wednesday afternoon. My only complaint would be packaging. The box needs the corners to be beefed up. The hitch is so heavy it rips the corners out. UPS man could hardly get it out of his truck. The hitch itself was in good shape though. I am very pleased with everything so far. I will be ordering a brake controller and wiring in the next few days. Outstanding customer service. 86430
by: Dave B.12/22/2012
Installing the trailer hitch would have been easy if all the mount bolts had lined to their perspective holes. After fighting it for about 2 hours I called etrailer and was told that I needed to spread the hitch on a vise or by other means. With no vise big enough to hold the hitch I had to improvise with a hydralic jack and wood. I was able to install it in about 1/2 hour. Evidently not enough info in the instructions or video to solve possible problems. Also I had to cut the left splash panel to to reinstall it. 61856
by: Steve D22205/22/2015
This was so easy to put on. My 14 year old son, Kyle and I put it on together in the drive. Took us about an hour, (we took our time). He took everything off the vehicle himself, while I "supervised". The only thing I did were the parts involving the rotary cutting tool. I also checked his torque on the bolts after installation. And as my 8 year old son Braden would say, "easy peezie lemon squeezy" PS. Its been on the vehicle for a few weeks now, but I haven't needed to tow anything yet. 194949
by: S. Rivera01/01/2012
I selected this hitch since I want to carry 4 bicycles or tow a motorcycle in my SUV. As many other users, I received the trailer hitch box broken in one side but the hitch was not damaged and paint was OK. The installation was quite simple in spite of the weight of the unit. The holes fitted almost perfectly with only a little bending necessary. I was able to trim the driver's side plastic panel in order to reinstall it again without much trouble. Excellent quality! I fully recommend it! 28960
by: Jaime T.01/28/2011
You guys are AWESOME! This transaction was soo smooth! I ordered a hitch and the hardness for my Toyota Highlander. The items shipped the very next day and I got my order 3 days later. I got e-mails updates all the way thru the process, from the moment they received the order until it got delivered. Your videos and installation instructions made installation a breeze. I already recommended you guys to several of my friends. You really understand the meaning of customer service. Thanks again! 6285
by: Scot Anderson04/07/2012
Installed product on a 2012 Toyota HighLander without any major issues, had to use a 2x4 and pry against the spare to get holes to line up on drivers side (off just a little). Probably took longer to modify drivers side splash guard than anything else. Would like to note that for the wiring kit I had to clip off an unnecessary appendage on the plug to the rear lights to get it to feed through the hole in the rear storage box. Instructions were good when combined with online instructions. 36482
Another great experience with etrailer. I ordered this hitch for my 2012 Toyota Highlander. I ordered it late Tuesday afternoon and it was here on Thursday. It was packed well and there was no damage to the hitch during shipping. I installed the hitch yesterday after having watched the installation video on etrailer. Everything went well. I'm very happy with the hitch and with the service I received from etrailer. I trimmed the driver side plastic cover and replaced it. Thanks Pat 29854
by: Mark V07/16/2014
The product arrived in an open/damaged box. But that is the end of the bad news. Everything appears undamaged and all is accounted for, less installation instructions, which I assume were lost. Everything I needed for the install is on the website anyway. The installation was ridiculously easy. Probably 30 minutes or less and I had my 16 yr old son do most of it. I helped him with the actual hitch install. Sweet! The packaging is the only thing keeping it from being excellent. 141570
I've worked on my cars and boats for a long time, but found that the installation wasn't quite as easy as many of the reviewers said. The hitch didn't quite fit my 2012 Highlander by about 5/8". I had to support the hitch with a jack stand and screw in the bolts on the passengers side, then have a helper hold the hitch up and start the bolts on the drivers side while I pryed it with a 1 X4, which nearly broke with the pressure I was applying against the spare tire. Got it done though. 55045
PRODUCT JUST AS DESCRIBED, PACKAGING WAS FANTASTIC, BOX WAS LARGE BUT HAND HOLES FOR LIFTING. ARRIVED A LITTLE LATER THAN I THOUGHT BUT THE 4TH OF JULY WAS DURING THE ORDER TIMEFRAME... MECHANIC RANDY BAKER OF LACEY, WA INSTALLED WITH NO PROBLEMS. I ALSO ORDERED THE WIRING KIT WHICH HE INSTALLED...... PERFECT SERVICE FROM ETRAILER, ALL EMAILS ARE FRIENDLY AND PROFESSIONAL. NOW THAT I HAVE AN RV WILL BE USING THIS COMPANY IN THE FUTURE AND WILL REFER FRIENDS TO THIS WEBSITE..... 89474
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