Videos are provided As a guide only. Refer To manufacturer
installation instructions And specs For complete information.
Fully welded vehicle trailer hitch is strong and durable. Draw-Tite's Tested Tough guarantee ensures that this hitch exceeds industry standards. The combination of an e-coat base and a powder coat finish provides excellent rust protection.
Draw-Tite's Tested Tough program provides testing standards far superior to those outlined by the Society of Automotive Engineers (SAE), the go-to source for engineering professionals.
Each Draw-Tite trailer hitch receiver undergoes extensive fatigue testing and static testing with the ball mount that is either supplied or recommended for use with that particular hitch, thus ensuring results that are applicable to real life use. Fatigue testing is also conducted on hitches rated for use with weight-distribution systems.
In addition, Draw-Tite performs static testing on a simulated automobile, as opposed to the rigid fixture used for SAE testing, resulting in a more true-to-life scenario.
At etrailer.com we're committed to the products we sell, and to our customers. Our experienced and knowledgeable staff are available via both phone and email to address your questions and concerns for the lifetime of your hitch. The technicians at etrailer perform hitch installations on a daily basis, making them a valuable resource for do-it-yourselfers. The one-on-one, personal service you'll receive comes straight from an expert in the towing and automotive field. We've installed it, we've wired it and we've towed with it, so whatever your question, we can answer it.
2007 - 2016 GMC Acadia All Models
2017 - 2017 GMC Acadia Limited All Models
2008 - 2017 Buick Enclave All Models
2007 - 2010 Saturn Outlook All Models
2009 - 2017 Chevrolet Traverse All Models
Video of Draw-Tite Max-Frame Trailer Hitch Receiver - Custom Fit - Class III - 2"
Videos are provided As a guide only. Refer To manufacturer
installation instructions And specs For complete information.
Today we're going to be taking a look at then installing the Draw-Tite Max-Frame custom fit trailer hitch receiver. This is a class III 2-inch hitch. Part number is 75528. This going on our 2015 Buick Enclave. Here's what the hitch is going to look like once we've got it installed into the vehicle. That's right, we're going to be able to put our cover back on. We're not going to have this blank opening here with just a hitch sticking out where we can see it as we go. Just turn in the two set screws down here, kind of pulling down on that.
That's going to allow us to separate it. As you can see, the hitch tucks up nicely. It's a round tube design so if you are going to be leaving that cover open you don't have one of the large square kind of blocks hanging down. We've got a tab here if you plan on putting in a four-way pull or a seven pull-plug, we can easily attach it there. Of course, it's going to have safety chain hooks.
It's got a little extra steel right here around this front section to give us a little extra support and it's going to be fully welded all the way around our tube. It's a full pass through. It's just really nice good looking hitch that we can cover up when it's not in use. As you can see, it's been designed for a standard 5/8 pin to pass through but it's also got this slightly smaller hole here. That's going to be for the J-pin. It's made by Draw-Tite.
It's a J-pin stabilization system. So if you'd like to use that set up, ready to go. The maximum tongue weight that we've got on our hitch is 750 pounds. The maximum gross trailer weight rating is going to be 5,000 pounds. You will want to look into the Buick's owner's manual just to make sure of what the vehicle's capacity is as well and you'll want to use the lower number of those. Let's go over a couple of different measurements that are going to help you in selecting your ball mount, bike rack, or maybe a cargo carrier. To start with we've got the measurement from the center of the hitch pin hole to the outermost edge of the bumper.
That's going to be about 4 inches. Now from the ground to the inside edge of top tube of the receiver opening we're going to have about 18 1/8 inches. So, just keep these in mind when making your selections. First step's going to be to remove our access panel located underneath. We've got a couple of just kind of turnstile fasteners here. Just rotate those both 90 degrees. We can separate those. Then you've four tabs across the top here that kind of clip in. Just set that aside for now. Let's take a strap and you're just going to bring it across underneath your exhaust here somewhere where you can get it hooked in on both sides and we'll take some slack out of it. This is going to provide some support for our exhaust, as we lower it down it's going to have something to rest on so it's not resting or causing undue strain on the front part of the system there. Now on both sides of the vehicle we're also going to have two rubber isolators or exhaust hangers that we also need to remove. We've got one located here on the top. That's the easy one. The one here is a little more difficult. It's located just to the outside of your tailpipe assembly there. So we'll hit these both with a little bit of spray lubricant just to kind of help us in removing them. Do the same thing to the two located on this side. Now we'll come through and just start pulling our hangers off. Sometimes you may need a pry bar or something. Whatever you need to do to get them off. All right, you see, that's just going to give us that little bit of extra space we need to get our nuts in there. Now for installing our hitch we're going to be using the two weld nuts located on both sides. These are just above our tailpipe. That's going to get the 12 millimeter by 45 bolt and a conical toothed washer. The conical toothed washer will face in towards our hitch and will be sandwiched in between there. For our middle two mounting locations, here and here, we'll be using a weld nut that will go up through and then a half inch bolt by an inch and three-quarter, that's also going to have a conical toothed washer and that washer should face up. And our two others are located here on the driver's side. Now we're going to go through, use a little bit of spray lubricant in each of our weld nut locations. Remember, we've got the two here on the driver's side and the two on the other side. We're just going to clean these out. This is part number 814092 if you don't already have one. And now we'll check each one to make sure our bolts will thread in properly. We'll now just kind of slide our hitch up into position here and now we'll start one of our M12 fasteners right up into the weld nut. We'll want to do this on both sides so just do it loosely for now. And we're going to be putting one bolt in each of the weld nut locations. Now for our middle connection points as we discussed we're going to put a handle nut up and in. We've also got our bolt and our conical toothed washer but now there's one last important step that you want to remember. That's that we've got a spacer block that should be put in between the hitch and the bottom of our vehicle. We're welding that in to where it will sit right over, or our handle nut, to where it will sit right over the hole. Thread that in just to get it started. We want to leave enough room on the side here so we can still get our other spacer in. And we just need to take a quick look to be sure we've got our hitch centered and with it set up we can just start tightening our fasteners down. It's now time to go around to each of our fasteners and torque it down to specification just referring to your instruction booklet there, it's going to tell you exactly what torque you should set. Now let's go back through and reconnect our four exhaust hangers. With our exhaust re-secured let's just come around and take out our strap. That's going to complete today's installation of the Draw-Tite Max-Frame trailer hitch receiver. Part number 75528 on our 2015 Buick Enclave. .
Average Customer Rating: 4.9 out of 5 stars (409 Customer Reviews)Fully welded vehicle trailer hitch is strong and durable. Draw-Tite's Tested Tough guarantee ensures that this hitch exceeds industry standards. The combination of an e-coat base and a powder coat finish provides excellent rust protection.
One of my key concerns was that several vendors apparently ship these trailer hitches unwrapped and without a box. I was pleased to find that the hitch was nicely packaged with the parts nicely secured. I found the video very helpful, and I completed the installation in less than an hour. Using a ratchet strap to secure the mufflers made the job quite simple. I did have help holding up one side of the hitch while I started the bolts, but other than that it was largely a solo effort. My Enclave has only been through one winter, and the bolts threaded in after minimal cleaning the threads with a shot of WD40. The four rubber muffler hangers popped off without use of lubricant or a pry bar. Oh, by the way I took advantage of the low price guarantee. Etrailer provided the price difference plus 10% before the item even shipped. I almost felt guilty about getting a credit when I found a lower price from a lesser vendor. Etrailer has been extremely responsive, and I couldn't be happier with the whole experience. 202383
by: John O. Midlothian, TX09/13/2012
I ordered the hitch at 6pm on a Monday and it arrived at 2pm on a Thursday via standard UPS delivery. This installation was a snap. I set my laptop up in the back of our 2011 Traverse, watched the installation video and had it on in about 30 minutes. We also purchased the 118450 wiring harness. My wife and I had a great time installing it together; again in about 45 minutes. Thanks "etrailer" for getting me the correct parts (so quickly) and for producing the fantastic install videos! 54619
by: Keith G.07/12/2014
Ordering from Etrailer was easy and with free shipping, can't go wrong. This trailer hitch was easily installed and works great. Installed in less than 15min on a 2014 Traverse. I do not know about other hitches, but what is nice about this one, is the hitch sits well up under the vehicle, so the same plastic hitch cover that came with the vehicle can still be used. I was somewhat expecting to have to purchase the alternate cover which has extension for the hitch receiver or leave the hitch visible. The wife was pleased, that the hitch was not visible. 141031
Perfect fit on GMC acadia 2008. Easy to install, thanks to the instructional videos. Distance from center of 5/8 pinhole to farthest part of bumber is around 5 inches. There is also a 1/2 hole. Arrived on time. Perfect fit with mounting bracket 18144. Wiring harness 118451 was also easy to install. 39220
by: Jim K.06/17/2014
I installed this hitch on my 2013 GMC Acadia myself in about 30 minutes with absolutely no issues whatsoever. When it was completed, the plastic bumper fascia cover was able to be re-installed, so the hitch can be totally invisible when not in use. (see photos) Their website has "How To" videos which clearly demonstrate what to expect during the installation process. The hitch came with all necessary instructions (illustrated) and hardware. These people at etrailer.com are incredible! They communicated with me from the instant I submitted my order until it was delivered so there was no uncertainty about when I could expect the product to arrive. Just an excellent experience all around. Thanks !!!! 135926
by: Stan R.06/16/2013
This product was just as advertised. Other than my lack of knowledge on how to lower the exhaust system on my 2012 Acadia - the rest of the installation went smoothly. The installation video was a big help but as I said - I didn't realize that the exhaust system was held in place by rubber hangers and all you had to do was slid them over the brackets. Once I figured that out it was smooth sailing! I looks great. 84856
by: Ryan J.02/02/2015
Purchased this hitch at the recommendation of etrailer customer service, which was very helpful ad friendly. I installed this on a 2013 Acadia, and watched the video prior to isntall. It took approximately 30 minutes as advertised and was very easy. There was enough clearance in the car that I didnt need to put it on a lift, and I didnt need to remove the exaust tie in the middle of the car, just the ones in the rear. I only intent to use this for bike/ski/cargo carriers, and do not intend to tow any heavy equipment. It looks nice and should do the job just fine. I am able to put the hitch cover back on with no problems. One extra thing I did was give the bottom of the hitch an extra coat of rustoleum and then another clear coat so that it would add some more protection to prevent rust. 172059
by: Steve Y.01/10/2014
I am pleased with the quality and price of this hitch. It tucks neatly out of sight. There were no problems with installation on my 2007 Acadia. Shipping was quicker than promised for free delivery. The experience was all good. 112499
by: Scott L.06/23/2011
We ordered the Draw Tite Hitch and 24x60 Cargo Hitch carrier. #75528 Draw Tite Hitch Class III Hitch - 2011 Traverse #63153 Railed Cargo Carrier for 2" hitch See pics attached, thanks etrailer.com 17761
by: Rick Y.02/24/2012
I have a 2012 Traverse LT and was looking for a hitch that would be easy to install and not stick out past my bumper. I browsed etrailer.com and saw that they had the best price for what I was looking for. When I called their customer service dept for help before I purchased the hitch, they were fantastic. I received the hitch in two days. The hitch was very easy to install. I also bought the Part# 118450 -T-One Vehicle Wiring Harness with 4 Pole Trailer Connector & Part# 37185 - Adapter 4 Pole to 7 Pole and 4 Pole. The wiring was very easy to hook up to the vehicle tail lights existing wiring harness. I would definitely recommend buying this product to anyone who is looking for a good hitch at an affordable price. 32413
by: Dave R01/02/2011
Easy addition to my 2010 Enclave This truly was a no brainer and as easy as many have described and the video is spot on. The hardest part was slipping the exhaust mounts off/on - just make sure to spray wd-40 as recommended in the video. With this hitch (and the 3 others offered here), it's not possible to put the fascia cover back on, and this was confirmed by the experts at eTrailer before I purchased it. I'm not sure how one of the reviewers re-installed the cover even after cutting it, given that there is a small leg on the left side that would block the cover. eTrailer even upgraded my shipping to 3 day for free, so it arrived much faster than expected. Overall a great experience. 4894
by: Chris in Pa04/14/2014
Amazing how easy this was to Install on my 2008 Saturn Outlook. 124870
by: Larry S.12/15/2010
Hitch and Wiring Installation I installed this hitch on my new 2011 Chevrolet Traverse. The hitch fit perfectly and came with all of the hardware needed to complete the installation. I was even pleasantly surprised that I was able to still fit the hitch cover that is part of my vehicle over the hitch and keep the factory look with the hitch hidden. I also installed the wiring harness and the ease of installation was very much appreciated. The hitch install took about 30 minutes and the wiring install took about 20 minutes. Overall this was a very simple and straightforward installation. The videos on the web site were a great help as well. 4176
by: Mark in Maryland08/18/2013
I'm very impressed with all aspects of this transaction. I bought this hitch for my Chevy 2013 Traverse and had no problems installing it with simple tools in my driveway. I found it was not necessary to lower the muffler as the video suggests, but I can see how lowering the muffler might be necessary if you have big hands or tools that need more room. The installation video was excellent, the hitch arrived incredibly fast and fits perfectly, the customer service is exceptional, and I even liked the box the hitch arrived in - the hand holds made it easy to carry. I'm 110% satisfied with buying from your company. Thanks! 95689
by: Ken C.09/26/2011
I am more than satisfied with etrailer.com. The hitch and wiring harness I ordered for our 2010 GMC Acadia was delivered to my door before the expected delivery date. Packaging and product was complete and in new condition as expected. I followed the very convenient "how to" videos and instructions, and the installation was a snap. Took less than an hour to install hitch and wiring. The trailer lights worked perfectly with no troubleshooting. I would recommend etrailer.com to anyone I know- they seem to have their stuff together! 24658
by: J. Schafer09/26/2011
We had little difficulty mounting the Draw-Tite Trailer Hitch to my 2011 Chevy Traverse this weekend. It only took about an hour, including installation of the wiring kit as well. Thanks to the helpful video that linked to the website, we could see exactly what was required and how to do it. There were no surprises, or glitches, and the hitch is in place, wired correctly, and we are ready to head up North for the weekend. Thanks etrailer for providing all the necessary information to make the job quick and easy. 24578
by: David F.02/29/2012
From the day I placed my order to actual delivery was only 4 days from the originally stated 7 days. The Draw- Tite Hitch reciever for the 2010 GMC Acadia is light weight and very easy to install. As far as the wiring harness, it was also extremely easy to install. I completed the installation of the reciever and harness by myself in 1 hour saving over $175.00 for installation labor. I highly recommend etrailer for your purchase for this type of reciever and wiring harness.. Happy Hauling!! 32763
by: william guerra01/31/2013
I just installed it on my 2013 Buick Enclave and it fits perfectly. Also I was able to install the plastic cover back without no issues,it fit ferfectly without making any cutting or adjustments to it. It took me about 15 minutes to install it. 64746
by: Janna F09/27/2013
So far we love the new hitch. It was super easy to install on our Acadia (my husband and his friend did it in about 15 minutes) and it worked great carrying our cargo basket. It seems really sturdy so I suspect it will be great pulling bigger items as well. However, I have to say, more impressive than the hitch was etrailer.com. I placed my order on Labor Day and within about 15 minutes I had an email saying it had shipped! Talk about being on top of it. Thanks!! 101767
by: JOHN S.06/24/2015
hitch fit my 2015 Chevy traverse like a Glove. I followed video on co. website and had my hitch installed in about 45 minutes. did this work on my garage floor flat on my back and did not have one problem using 18mm short socket on black bolts. 2 silver bolts were 3/4 which I did not use.( the biggest problem I had was my wife coming into the garage and bugging me about making sure the bolts were tight enough) this is a good product sold by a great co. 206889
I bought this for my 2012 Buick Enclave. Fit perfectly; looks great. As others have noted in online forums, you will need to purchase the hitch cover that typically comes with the trailer provisioning package if you would like the hitch to be covered. However, from the dealer that will run you $200+, and you will need to paint it. Honestly this hitch doesn't "stick out" like other hitches so I didn't bother with any sort of cover. 65984
I bought this hitch for my 2011 Chevy Traverse LT. It was very easy to put on and fit great. The videos of how to install the items that etrailer sells are excellent! All the folks at etrailer really know their stuff and provided excellent customer service. Shipping was fast and accurate. I have bought from etrailer in the past and will continue to do so in the future. I would recommend you do the same. Thanks etrailer. 9464
by: Steve B01/18/2011
2008 GMC Acadia and harness kit I ordered a hitch for my 2008 GMC Acadia and harness kit. I found out about etrailer on YouTube and they had a great video on how to install etc. Their service, web site, customer service follow-up is awesome mostly cause nobody does good customer service anymore. This company deserves to grow and flourish as they provided a great product, good service and easy transaction. Thanks 5645
Excellent product and customer service! Would absolutely use etrailer again. Rebecca helped me chose the best product. The how to video on the website was fantastic and made for a simple installation on my 2016 Buick Enclave. I couldn't confirm in advance, but was happy to find out there was plenty of clearance for the bumper fascia piece to be reinstalled after the trailer hitch receiver was mounted. 268899
by: Noel G.08/03/2011
Received Draw Tite Receiver and wiring harness (118450) for my 2010 Chev Traverse rather quickly after placing order. Both products took less than 1 hour to install. Good quality of workmanship and everything went together just as listed in the instruction manual. Video's were extremely helpful before installing. Thanks again etrailer for putting out a good quality product. 20965
by: John R09/16/2014
Ordered on Thursday regular shipping, delivered on following Tuesday. Installation was simple. NOTE: 2014 Traverse LT (one muffler) has 2 hangers, one on each side of muffler. Videos show a two muffler traverse. FYI...You will need a 18mm socket for M12 bolts, and 3/4 inch socket for 1/2 inch if using handle nuts (size not mentioned in video). YES...the cover does fit! 151467
by: Darrell C.03/20/2014
Very easy installation put it on a 2011 Chevrolet traverse in 30 minutes fast delivery best customer care I have had through Internet sales thank you e trailer. 121488
by: Bob M.01/26/2012
I ordered a hitch for my GMC Acadia about 5:30PM. I received email before 9:00PM indicating it was shipped and the delivery was upgraded. I received it in less than 48hours. The service was 1st class and documented very well.The installation instructions were clear and well written. I will buy from etrailer in the future and will recommend them to friends. 30387
by: Mike Boyd10/30/2011
As many have probably experienced, "guaranteed to fit" is often a lie. HOWEVER, this hitch fit our 2008 Acadia perfectly and the installation truly was only 30 minutes. My hat is off to these guys. Their installation video says to take the plastic trim off and store it. Instead, with another 15 minutes, I trimmed it to fit around the hitch, nice! 26348
by: Scott N.09/21/2015
Hitch bolted right up on my 2010 Saturn Outlook FWD XR. It's an older car and you should plan to spend some time cleaning out bolt holes in the frame if you're putting this on an older car. I didn't look at mine very close and needed to spend a good amount of time cleaning them out - just a heads' up if you're putting this on an older car. 226742
by: Tim S04/02/2015
Delivery was prompt, contents were as advertised, and installation was just like the video explained. The only difficulty was getting the muffler out of the rubber hangers, but after that installation was easy. Additionally, I have a 2015 Traverse and can confirm that the bumper cover re-installs perfectly after installation of the hitch. 182348
Fit my 2013 Buick Enclave like a glove. I didn't need to drop the exhaust like some of the videos explain. The exhaust is free to move enough to work it in to position. All of the required hardware was included and the entire job took about 30 minutes. Most of the time is just cleaning up the weld nuts so the bolts go in a bit easier. 269575
by: Tom H07/16/2016
I installed this on my Traverse (2015). It was very easy to install. There was some fooling around with the muffler but you basically screw in 6 bolts. I also like the fact that after installing I could put the molding piece back and you can't see the hitch. I'm using this with a bike attachment so I can't speak to towing anything heavy. 272529
In addition to trailer hitch, carrier (part #CC-100) was ordered. Both items were promptly shipped and delivered. Straight-forward receiver installation for 2015 Chevy Traverse and carrier assembly was simple. Your website is thorough and accurate. Thank you for the quality product at a reasonable price. 272235
I installed the wiring harness and trailer hitch this past weekend on a 2011 GMC Acadia with good results. The hardest part was holding the hitch up to screw in the bolts. Some WD40 helped with that. It would have been handy to have longer tie straps, and more of them. Overall, this is a quality product. 42608
by: Harold G Jackson05/16/2011
Very pleased with your service and product. Would have been nice if the pkg. had said the other part number did in fact fit my Buick Enclave. On the pkg. it says the Enclave is another part number. I had to call to be sure there was not a mistake. If not for that my rating would have been Excellent. 14306
by: Bruce C.09/01/2011
This Company is great. Their product, their people, their fast shipping and prices. They make it so easy that no one should be afraid to install their own hitch, wiring, etc. on a vehicle themselves. I own a 2011 Buick Enclave. thanks Guys. Will be back soon to order some bumper guards. Bruce C. 23353
by: Bertrand W.12/27/2012
Great choice for aftermarket but oem fit. Super easy install a ten year old could do it. Takes all of 15 to 20 mins to install hitch and harness. I have a 2012 chevy traverse and the bumper cover still fits over the hitch for a clean look when the hitch is not in use. Wonderful product. 62090
by: Andy M04/17/2012
This hitch worked GREAT! It fit my 2010 Chevy Traverse perfect. The videos for the installation were great. I watched the Hitch video...installed...watched the wiring harness video and installed it also. Piece of cake. Thanks Etrailer for a great product with easy to use instructions! 37485
Installed this on my 2016 traverse in about 30 min by myself. Super easy. If your worried about your ability to install don't be. It's 6 bolts. Also, I can put the cover back on the bumper so you can't see the hitch when not in use and it looks great. Im so glad I found etrailer.com! 271353
by: Darren W.02/24/2011
I installed the hitch on my 2009 Saturn Outlook today. With the mounting, wiring and cleanup I was done in under an hour. The example videos on the site were great as well. This saved me $200 from the cost of having one installed by someone else. Great product and site. 7834
Hitch was received quickly with free shipping in 3 business days. Hitch installed exactly as shown on Buick Enclave video. It was actually even easier than I thought it would be - thanks to the design of the hitch and the ease of access on the Enclave. 75289
by: R Tauran09/28/2010
Buick Enclave installation Very easy to install after watching the video with the help of my 12 y/o son. I carved the plastic fascia cover and reinstalled it to make a custom look also. Overall very satisfied, and will next order the bike rack. 3484
DrawTite Hitch was simple to install on my 2013 Traverse. It took all of 15 minutes and didn't even need to drop the muffler. I used a dog bone on the bolt that would have required dropping it and it worked just fine. 87157
by: J. Miller06/08/2016
Drawtite receiver hitch installed easily on our GMC Acadia- Nice part about it was after the install the facia cover still fit on the rear bumper so can't even tell it is on there. Nice product 259246
by: Matt B.06/16/2016
I bought the Draw-Tite Class III 2" Trailer Hitch Receiver for my '12 Chevy Traverse. I got it for one main reason, a new hitch mounted bike carrier. I was a little nervous about ordering it, because I was worried about the fit, and I don't have any experience with trailer hitches. Prior to ordering it, I did a little research on the website. I plugged in the year, make and model of my car, and the site gave me a few options for custom fit hitch receivers. I picked the one that I wanted, and then I looked over the instructions, Q&A, and watched the installation video. The video is what really swayed me, it looked really simple! I was right. When the hitch receiver arrived, I was surprised at how light it was, it was lighter than my bike carrier! I will say that the included instructions are a bit lacking. I think some larger and more clear pictures with the appropriate step would be helpful. Thankfully, the website does a fantastic job with the installation instructions, and again, the video was a HUGE help! When I first tried to install it, I couldn't get the appropriate bolts into the weld nuts. I had cleaned them with some WD-40 and a wire brush, or so I thought. I thought that I was sent the wrong size bolt because the teeth would not even grab into the weld nut, and it just kept spinning; I was aggravated at the thought of waiting for replacement parts. But, I went back to the website and looked a little further into the Q&A section, and I found another video on cleaning the weld nuts. In the video, it described my exact issue, and even explained that despite one's belief that the bolts would not fit the weld nuts, 99% of the time the weld nuts were not thoroughly cleaned out. Well, guess what? I went back to cleaning the weld nuts, and after a total of roughly 4hrs and some serious elbow grease and a full can of WD-40, I had cleaned out the weld nuts enough so that the bolts fit with ease! My '12 Traverse has about 37K miles on it, so there was a lot of rust and grime in there. After getting the weld nuts clean, the actual installation of the hitch receiver took me maybe 45mins. And I had no issues with installing it by myself. I did have to lower my spare tire in order to get my torque wrench in there, but other than that there were no major issues. I can't imagine paying a couple hundred $$ extra to have a professional install this. Even if someone had absolutely no mechanical ability whatsoever, they could install this themselves; just watch the video and follow the instructions. Honestly, I think I've had more difficulty in helping my kids build their LEGO sets, than I did installing this hitch! I would highly recommend etrailer.com to anyone looking for a hitch, and I am extremely pleased with the ease of the entire process, from finding the right product to delivery to installation. Although I didn't deal directly with customer service, I'm sure that if you can't find an answer to your question on the website itself, someone from customer service would certainly be able to help you. Thank you etrailer! 261694
I received the hitch in the mail a few days ago, and I must first say that the packaging was very good. The hitch was well protected and boxed up nicely, with no loose parts anywhere. The instructions were fairly easy to follow and installation took about 1 hour. It could have taken less time if I had a lower profile torque wrench. The distance between the top of the muffler and the bolt was less than 2" and the height of my torque wrench and socket were more than that. So, in my case, it took me hanging on the muffler to make enough room to get the wrench in between to tighten the bolts to specification. As I said before, I didn't have the proper tool so I used what I had. For the 2012 GMC Acadia, the installation used 6 bolts, 6 cone washers, 2 spacers, and 2 handle nuts. The plastic bumper cover and the rubber muffler vibration mounts are the only things that need to be removed for the installation. Overall, it seems like a well-built trailer hitch. I look forward to many years of use! 70641
by: Dave H.08/26/2014
Unbelievable service/support!. Let's start with shipping...2 1/2 days, delivered a whole day ahead of estimated arrival date. Product - superb. Didn't make the 1/2 install time on the hitch as I was working by myself (that sucker is heavy!) and when I went to lower the dual exhaust, got one of the hangers but not the other. Found this out when I went back to put the one I took off back on. My bad. So I was still able to install the hitch but couldn't get my torque wrench in there to do it proper. Will have to go back and do again but I was still able to install tightly to tow a little 4' X 7' utility trailer no sweat. Will probably have the hitch welded to the frame since its hidden when not in use. Electrical Install....another piece of cake with one minor exception. The directions indicated to attach the black wire coming from the battery to the RED wire coming out of the module. There is no RED wire coming out of the module, it's black also. My knowledge of DC wiring told me to go with it. I did, everything worked great. As previously reported, the green wire going to the passenger side was a little short (probably due to my routing) but the black wire going to the battery was about a foot long (I liked that)! I'm not real happy about my routing so I will go back and redo when I get the hitch welded. I want a really good job and the initial install I was under to gun to rush the job so I had to take a couple of harmless shortcuts. When I do the redo, I'll document for etrailer.com, they are most deserving in my book! I most strongly recommend these folks at etrailer.com. In fact, I need to go back to them for the 4 wire flat connector bracket and their 2" ball. Was in too much of a rush this go-around. . 148764
by: jaron randall04/16/2014
The towing hitch showed up in good condition and I installed it. It was easy to install and is not an eye sore to my car. Thanks 125461
by: Fred w K.05/07/2015
What an excellent product and such an EZ install. I did some custom refit to my plastic rear cover so it could fit on the back a cover most of the Hitch. I have sent pictures to GorgeJ. and will try to enclose them in this email as well. Thank you for such a great experiences! 191164
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