Videos are provided As a guide only. Refer To manufacturer
installation instructions And specs For complete information.
Carry 2 bikes of any design, suspension style or wheel size with this platform-style rack. Designed for quick and easy loading, the rack has 3 different locking options and adjustable wheel loops that eliminate bike-to-bike contact during transport.
The Thule Doubletrack is the perfect platform-style carrier if you are seeking versatility in a rack. Doubletrack holds two bikes of almost any design, suspension style or wheel size, including children's bikes, cruisers and bikes with fenders.
With the Doubletrack's low loading height and ratcheting arms on the central mast, your bikes are mounted and ready to go in seconds. The arms include cushioned hooks that adjust independently to hold two bikes of different styles and sizes. The mast also folds down easily when you pull a lever at the base, and each arm has a Thule One Key System lock to secure your bikes to the rack.
Doubletrack accommodates bikes of almost any size and length with reinforced, sliding wheel trays. These pivoting trays feature ratcheting straps and move along the platform to adjust to your specific bikes. The wheel straps also ratchet to stabilize your bikes for transport and eliminate bike-to-bike contact.
The versatile Doubletrack is easy to store when you're not carrying bikes. An integrated lever (Hitch Switch) lets you fold your bike rack flat against the rear of your vehicle.
Doubletrack includes an adapter sleeve (Stinger Swinger) that slides over the 1-1/4" shank to convert the rack for use with 2" hitch receivers. The sleeve attaches to the shank with a single screw and can be installed or removed in seconds.
The Doubletrack includes a Snug Tite hitch lock that secures your rack to your hitch receiver. The threaded bolt in the Snug Tite lock also serves as an anti-wobble device to eliminate sway and rattle in the receiver.
Video of Thule Doubletrack Platform-Style 2 Bike Rack for 1-1/4" and 2" Hitches - Hitch Mount
Videos are provided As a guide only. Refer To manufacturer
installation instructions And specs For complete information.
Today were going to review the the Thule Doubletrack platform style bike carrier part number TH990XT. The Doubletrack is designed to work with both 1 -inch and 2-inch trailer hitches. Theres an adapter sleeve that youll need to use for 2-inch trailer hitches but it can be easily removed using one Allen bolt to adapt to 1 -inch hitches. Its high strength steel construction will support weight capacity of 70lbs and will carry a total of two bikes and will accommodate bicycles that goes with wheels and tires up to 3 inches wide and bikes with wheel bases up to 46 inches. Its built in the USA and Thule covers with a limited lifetime warranty. Included with the rack is Thules snug tight lock system.
Its an anti-rattle bolt that will thread into the shank of the carrier to take out any rattle between the carrier and the hitch. That bolt can be secured with Thule snug tight lock on the other side. Included with the bike rack are two of the one Thule key lock system cores. Well use one for our anti-rattle bolt and the other one youll use on the top ratcheting hook of our bike carrier. These two locks allow us to secure the bike rack to the vehicle and the bikes to the carrier.
The bike carrier can be folded flat against the vehicle. That way, you can maintain a shorter profile so you can still fit your vehicle in the garage even with the bike carrier mounted to it. You can then fold the bike carrier down flat and fold up the upright mast in order to load and carry your bikes. For each bike, you have a padded ratcheting frame hook that will hold the bike by its cross tube on the top of the frame. Each wheel cradle has a wheel strap so that both the front and the rear wheel of the bicycle are secure.Now well go ahead and show you how to mount it into the vehicle and mount a bicycle.
Well insert the shank into the receiver tube of our hitch and line up our hitch pinholes. Well then thread our snug tight lock bolt and tighten it down using a wrench then well secure the bolt with the lock on the other side. Now we can fold our bike rack down in order to our bike. Well use the hitch switch at the base of the carrier to lay it down flat. Then well use the slide release here at the base of the upright mast in order to tilt it up.
Well extend ratcheting frame hooks out and open our wheel straps. Well fit our bike in and secure it first by the frame using that ratcheting hook and then well come back and secure the front and rear wheels with the wheel straps. Thats it; our bike is all loaded up. Now were going to take it for a quick test drive to see how it does. Thats it for our review of the Thule Doubletrack platform style bike carrier part number TH990XT. .
Average Customer Rating: 4.8 out of 5 stars (371 Customer Reviews)Carry 2 bikes of any design, suspension style or wheel size with this platform-style rack. Designed for quick and easy loading, the rack has 3 different locking options and adjustable wheel loops that eliminate bike-to-bike contact during transport.
I purchased this rack from etrailer.com at the beginning of June and didn't want to write a review until we had put this through some real world use. Very pleased with etrailer.com as they did a really super job shipping it out next day plus the free shipping. They got it right out the door, not like some places where you get put on the bottom of the shipping list if you choose the free shipping option and wait two or three days for shipping to happen. So I give etrailer 5 stars for their end of things! Thanks guys. About the rack itself. Assembly instructions were simple and good, typical of what you would find with IKEA furniture. Some of the smaller items were already assembled at the factory even though the instructions indicate you need to put them together so don't go crazy looking for bits and pieces that are not in the bag. Just note that they are already assembled and in place and that you don't have to put everything together yourself. The universal tool that ships with the rack will do an OK job but a set of real box end wrenches or sockets will make for an easier and more secure assembly.I do love the fact that the universal tool has a bottle opener built into it, I wonder how many people even notice that. I have to give it to my ancestors the Swedes for always being prepared for anything! Once assembled the rack mounts very securely in the hitch receiver when you tighten the included hitch bolt. As noted in other reviews don't depend on the simple locks that come with the rack for security. A mildly determined thief can over come them by simply unbolting a couple of the bolts that hold everything together. That said the locks are good for casual security if you are having lunch or getting supplies and not attending the vehicle but it's in a visible area. Otherwise run a cable lock through the bikes and through some secure point on the vehicle, use common sense here folks. If you are traveling overnight bring the bikes indoors, this is a nice bike rack, not a bank vault. We love how easily the bikes load on and off the rack and how secure they are held in place while driving on the road. This is a well engineered rack and I'm very glad the investment was made up front and not in something less solid to save a few bucks. I can mount the rack onto the truck, load two bikes and be ready to travel in five minutes. As far as how the rack actually secures the bikes I like how they are not moving around and banging into each other or the truck. The wheel tiedown straps are simple but secure and the ratcheting frame clamp lets you lock the bikes in place so they just don't move, period. I drive a Ford Ranger and my one complaint is I can't drop the tailgate fully without having the tail gate handle land right on top of the latch button on the rack. Just one more inch would have done it but other than that I'm very happy. I've added some red conspicuity tape to the rack so that when it's folded up or down there is a nice red reflective surface to attract attention of the driver behind. You just can't be too visible, every bike rider should know that. My truck has a 2" receiver and the rack does not wobble or bounce around with the bikes on it with the hitch bolt torqued securely. Off road it does pretty well too but no point in beating your equipment to death so we go easy and everything is fine. Another nice "feature" is when we are done for the day and we want to clean the trail dirt off the bikes they are at a great height and position to wash them down and clean them up. Can't do that with roof racks or most other style racks! I give that a big plus for usability! If you plan to take the rack on and off the vehicle frequently bear in mind this is made of steel, aluminum will be lighter but you pay the price $$. If you can lift a standard bike on and off the rack you can handle the weight of this rack just fine. Overall we are very pleased with this bike rack and have recommended it and etrailer.com to several other people who stop and ask what we think. It has well thought out features, is solid and rugged and after a couple of months of real world use we can honestly say this rack was worth the price! And etrailer.com is a great place to buy it!! 143070
by: Patrick S.08/21/2013
I purchased this bike rack in January along with a hitch bar for my 1994 Acura Integra. I usually use it to carry my bike at least 3 times a week. Overall it's been a decent rack, but I have a couple of concerns. After just a couple of months the foam rubber covers on the top tube hooks started polishing the matte black finish on my bike top tube into a shiny spot. Shortly after that, the foam wore all the way through, making a hole in the foam, and now has irreparably damaged the finish on my bike top tube. I now have 4 spots of missing paint on the top tube of my brand new bike. My wife's new bike also has a large spot of missing paint after using this rack and carrying both our bikes on a 1,000 mile road trip. I have to use a piece of foam pipe insulation with velcro straps around my top tube just to keep the hook from further damaging my bike finish. There also seems to be a good bit of movement in the rotating joints, especially between the middle horizontal support and the vertical support with the hooks. I added a couple of washers on the bolt to help take out some of that movement. I was quite nervous at the amount of movement of the whole rack with 2 bikes on it during our 1,000 mile road trip, but everything made it safely, except for the damage to my wife's bike's top tube finish. The other thing is that this rack is very heavy, and quite cumbersome and difficult to move around in the garage when the rack is not on the car. I prefer to take the rack off the car when not carrying bikes, so it gets removed and installed quite a bit. This has also caused the black paint to get quite scuffed or come off completely in several spots where the rack fits into the hitch, and in the hitch receiver itself. I did add a good bit of safety reflector tape to help the rack stand out more to vehicles approaching from behind. I would say this is a good rack for weekend use, but probably not for using every day or even every other day as I do. It would be nice if Thule offered replacement foam pieces for the hooks, or something of better material that won't wear through so easily and damage the bike frame finish. 96191
by: Roy R.07/12/2012
I am just getting into biking after more than 40 years and needed a bike carrier for my pick-up truck which has a 2" class III hitch. A carrier that has the bike hanging was a definite NO for me because I've witnessed them swinging from the backs of vehicles equipped with that type. I wanted my bike to be more secure than they allow. After much research I decided that the Thule TH990XT was going to give me what I wanted, a locking platform carrier at decent price. I'd read the reviews about the 1 1/4" x 2" adapter allowing some wobble (more on that later) and was looking for a straight 2" hitch mounted platform carrier but the prices were more than what I thought they were worth so I went ahead with my purchase of the TH990XT. First off the shipping of my bike carrier was free and right on time! Can't ask for much more than that! The box that the TH990XT was in showed no visible damage and upon opening the box no damage to any parts, which were all there. I forced myself to use the provide wrench, and not metric sockets w/ratchet wrench, to assemble the unit just to satisfy my curiosity as to whether the provided wrench would do the job. While it obviously took a little longer, the wrench that comes with the product did an excellent job which really surprised me! From the time I took delivery of the carrier, wheeling it up my driveway to save the UPS drivers back, to having my bike mounted on it to took me all of 40 min. The instructions, to me, are pretty straight forward and easy to follow. I have read where some people had a problem installing the locks but mine went in just like they were designed to be installed. I did end up with one extra piece that I couldn't even locate on the parts list. It is plastic, coned shaped, about 1" long with a shoulder on the larger end. I have no clue as to what it is for but perhaps it fell off the hitch pin end where the lock installs and was meant to protect that end. Pertaining to the hitch receiver wobble that some people have included in their reviews I have absolutely none of that. I had my truck shaking back and forth, up and down trying to replicate that but mine is rock solid in the hitch. The wobble comes from the looseness of the swing arms as they have to be a little loose to allow their pivoting features and may be a problem for some but I don't see it as a deal killer. I would think that any bike platform carrier that has pivot points would be somewhat wobbly where they pivot. The locking system while good to have can be defeated and if you are the least bit mechanically inclined you will see what I mean. However, like my dad always told me, locks only keep honest people honest and thieves will find a way. The weight of the unit is what you would expect from an all steel unit. It installs in the hitch very easily. The bikes are easy to mount and I really like the ratcheting wheel hold down straps that even have a molded rubber adapter that fits over the rim making the wheel much more secure. The ratcheting locking arms are a breeze to use as well and hold the bike very securely. Bottom line is that so far I am very pleased with my purchase, dealing with etrailer.com has been a pleasant experience and I would highly recommend that you purchase the TH990XT bike platform carrier from them. 47731
by: Marc C.10/16/2012
I researched a long time before settling on this rack and though it has only been a couple of weeks I am really pleased. I am a recreational biker and recently had my bike drop off a trunk mount rack where it was dragged about 1/2 a mile. I wanted a good stationary hitch mount rack that is sturdy. The 990XT fits that description. Received the 990XT a couple of weeks ago and lost no time in getting it assembled and installed. Assembly was a breeze, all the pieces were included and the instructions were clear. Installed the unit on my Ford Fusion using the 1 1/4" hitch connection and the carriage bolt provided. One thing that is good to know, the nuts and bolt heads require metric tools or sockets, US style won't work very well. Loading the bike on to the rack was pretty simple and must be done with the center hold down post in the horizontal position. The center hold down post requires two hands to raise into position, so the bike must be leaned forward to rest on the trunk. This is a potential problem as the surface of the trunk might be damaged. I use an old floor mat to protect the trunk as the bike rests on it, a pretty easy solution. The hold down hooks are ratcheted and are pushed down to hold the bike in position. Each hold down has a lock for security of the bike, very useful. I've used the rack several times since I received it and and really pleased. The bike is secure, there is little or no side to side movement, and only slight front to back movement during transport. Overall, this is a really good rack. This is my first purchase from etrailer and I would recommend them to others. I received several e-mails with shipping and delivery status. etrailer upgraded my shipping to fastest way without any additional cost. Very nice. 57399
by: Donna G.06/29/2013
My husband and I assembled the Thule Doubletrack TH990XT bike carrier on the back of our 2013 Chevy Equinox. All of the parts were included and we were able to follow the enclosed instructions. It took us less than an hour and we are not usually very good at this sort of thing. We haven't taken the bikes out yet, but we like how the carrier can be left on the car and still gain access to the cargo area. We can even have both bikes on the carrier and still get the car in the garage. The upright tube and hook assembly bolts seem to be lose and we weren't sure if it should be tightened. Thought maybe it was lose in order to fold the assembly down when not in use. The other thing we noticed is that the wheel tray can still be moved when the cam lever is in the closed position. Tried to tighten them, but then cam lever couldn't be closed. It is much easier to put my small woman's bike on this carrier than on the kind that hang off the back of the car. So far we are pleased with our purchase and look forward to taking our bikes out on the carrier. 86735
by: George taylor09/12/2013
This rack works as advertised ! I've had racks before,the kind that the bikes hang on....all the shack and rattle , use to worry about damage to bikes. With This rack however, no problem. Loads Easley and really secures the bikes well. As long as you lock every thing down like your instructed to do, this rack system is ideal for carrying your bike. Easy to install, really nice with the built in locks that come with it,and the ease of loading and unloading is nice too. If you want to ride down the road and not worry about. Your bike banging into each other, this platform system is the way to go. 99584
I bought this rack to replace a Thule 2 bike hanging rack. It was delivered in just a few days. All the small parts were in the package and the instructions were easy to understand. I put it together and installed it in about 45 minutes. You could probably do it faster ( I am a 70 year old grandmother). I loaded up 1 bike and drove 30 miles to a trail I like. The drive was great- the bike was stable- no movement. It took me a minute or two to figure out how to load the bike on the inner rack the first time- the second time was easier.(Note when you are unloading the bike, if you detach all straps and top hook, the bike will fall over- duh! I won"t make that mistake twice!!!) I have now loaded a second bike on- that was very easy.I am looking forward to the next trip with two bikes. I drive a Honda Civic.This rack is great for my car. I think the hanging racks may be better on a bigger car. This does not obstruct my view to the rear. The locking mechanism is another great feature. I was using a chain lock before. Not necessary now. VERY VERY HAPPY with this product. 135466
by: Rae J.11/14/2011
Purchased this to transport bikes on our 09' Saturn Vue. Possably some taillight/license plate obstruction but depends on closeness of vehicle behind. It could use washers to prevent the middle bar from having foward/back play. We did stratigically add reflecters for both stowed and transport positions since the rack basically blends with our car. Extremely easy to use and since there is allot of space between car & rack, you can remove the rear bike w/o disturbing the front bike and also open the car hatch w/o bike removal. Arrived slightly damaged with some gouches and paint scratches that appeared to be the result of bad packaging but touched up with some Rustoleum paint which we had on hand. This was our 3rd purchase from etrailer.com and will definately continue to purchase from them. The shipment came within a couple days and the email communication from them was fabulous and informative. 26891
The main reason I purchased this bike carrier was because of the design. Unlike bike racks, this carrier holds the bikes by the wheels and a locking arm that slides down over the bike's upper frame tube. I find this far superior to bike racks which you simply hang a bike on. The greatest benefit of this carrier is that no matter what kind of bike you have, and no matter what kind of frame design the bike has, it will fit on the carrier, AND sit perfectly level, rather then dangle at a strange angle, simply by the bike frame. This is the best way to secure your bike, in opinion. The carrier is also adjustable, for just about any bike wheelbase, as the holders for the wheels are adjustable. The fact that the wheels are supported and strapped down also means that they will not be able to sway while in transit. True, this carrier weighs a good amount more then most bike racks, but it is not that big of a deal, and I would rather have my bikes secure then loose to flop around on a rack. It's great that this carrier also has built in locks, so you don't need to buy anything else to keep your bike safe. This is a really great product and does exactly what I need it to do. There is plenty of space between the rear bumper/trunk area of my car, even with a bike on the carrier, so clearance and accessing the trunk is no problem. Bottom line - if you want to haul your bike(s) around and not worry about swaying during transportation, this is the best carrier you'll find. 18559
by: Scott O.06/15/2014
I really like this bike rack. Assembly and installation were a breeze and etrailer.com shipped it fast. All of the information on etrailer.com (videos, pics, reviews) were great in helping me decide what to get. I chose this rack because (for me) it had the best mix of features/quality/price. I like the fact that it comes with locks to lock the bike to the rack and also to lock the rack to the vehicle. However, as another reviewer pointed out, this rack can be manipulated to a point (depending on bike type, I suppose) to defeat the lock that secures the bike to the rack. Not a big deal, really... I'll just add a cable lock. I also had a bit of a problem with the lock cylinders and universal change key in that the change key would not go into 2 of the 3 lock cylinders, preventing installation of the cylinders into the rack. I contacted Thule directly and they sent replacement lock cylinders, which arrived in less than a week. All said, I am very happy with this rack. I also have an inexpensive hitch-mount hanging rack that is not very sturdy and difficult to load bikes onto. My bike and my daughter's bike have different frame designs and the Thule TH990XT (platform-style) easily accommodates both bikes. It is a breeze to load the bikes onto this rack and the bikes are secure after doing so (with the exception mentioned earlier that will require a cable lock for extended security). As for etrailer.com, I will definitely be a repeat customer. 135630
by: Jeff Van Nuys12/16/2010
Bicycle Rack that Begs you to take your Bicycles! This is a great rack. It comes with 3 locks (hitch and bicycles), is easy to assemble, easy to configure for your bicycle, can secure bicycles in a matter of minutes. Previously, I have used a Hollywood and Saris bicycle rack that hangs off the trunk. The Saris rack is much better for securing the bicycle to the rack but you still have the fact that you are dependent on the hooks to the trunk that tend to move around once you put weight on the rack and are moving. Also, you still have to secure the wheels and the handle bars from moving with bungy cords or straps. With the Thule TH990HT after you assemble and make the initial wheel well adjustments to your rack, screw the supplied bolt to the trailer hitch, you lift your bicycle into the wheel wells, cinch the attached straps across the wheels and push down the bar which has foam padding as to not scratch your frame you are good to go. It takes all of 30 seconds and is very secure. Note: You do need to have a trailer hitch in order to use this rack. I think this is a much safer, easier way to load and secure your bicycle. I installed this on my 2010 Honda Accord. 4213
I'm so glad we chose this Thule two-bike rack. It's very sturdy and well made (in the USA). We took it out on a test run of 100 miles this weekend through some unpaved and very bumpy small roads to our bike path, and it stood up to the test with flying colors! I also love the fact that it has a locks for the trailer hitch and for the vertical handles for the bikes already built in, which make them very handy and convenient. When not in use, it folds up very neatly against the back of our SUV. The customer service that I received from etrailer.com was also top notch. This item was back ordered, and they kept me informed through out the process. I highly recommend this product and the company. 228208
by: Bill F.06/02/2016
I am very pleased with the Thule Doubletrack I purchased from etrailer. I have only used it one time so far and it performed flawlessly. Assembly was pretty simple and the directions provided were easy to follow. I originally ordered a different bike rack from another manufacturer but it was back ordered. I received an e-mail from etrailer with details of the back order and expected ship date within just a couple days from when I ordered. Well, nothing is fast enough for me so I called etrailer's customer service and got through immediately since a direct phone number was in the e-mail. After reviewing some other bike racks over the phone with Erika (she's the best, thanks Erika) I was able to change my order over the phone and the order was promptly shipped and received within a couple days with their standard shipping. Their communication and customer service is second to none. I've already placed another order with them and will receive it tomorrow based on the tracking results I reviewed today. I would highly recommend etrailer to anyone. They have a great selection of quality products and very competitive prices. Thanks again to all involved in my purchase, especially Erika. It's good to know there are still outstanding American companies selling quality products and excellent customer service to back it up. 256070
by: Tommy F.06/07/2013
etrailer.com was a great choice. Communication began as soon as order was placed with follow up emails. Shipping was super fast. Tracking information was sent immediately. Best price on the internet at the time of my order with free shipping. Rack was easy to assemble and install. Bikes fit great and are very secure. I am very pleased with this rack. I will use etrailer.com again. Great rides ahead. 83625
by: Mike F.03/21/2012
This rack arrived in good condition in three business days, was quick and easy to assemble, and works as advertised. It fit very well as is on my 2008 Kia Sedona, with good road clearance. I took the time during assembly to tighten every nut, even the ones that were already on the unit. I had read that some people thought the rack moved a lot but I suspect that they need only tighten it up to reduce that substantially. The only time I have seen it move much is when I drive over rough RR tracks. It is VERY easy to put the bikes onto and with the built-in locks they are very secure with no extra effort or time. Other racks rely on your normal bike lock but that would mean scuffing or scraping the paint off the bikes from the movement during transport where this rack secures the bikes with paddedbars. With the rack under the wheels, the bikes are secure from damage from anything hitting underneath and the bikes cannot swing like they can on a hanging rack. The rack easily folds up when out riding so that it does not stick out from the vehicle. We have nice bikes and this rack keeps them that way, and is quick and easy to use. Excellent design and execution - thanks Thule - it seems rare that a product does such a good job! 34672
This rack works great! Here are some pi ctures. 117253
Here are some pics. 91524
by: Ed V.09/17/2013
I'm disappointing in this rack because I have had issues with it melting. I have been using this rack to carry my mountain bike from Phoenix to my cabin in Pinetop, AZ. It's about a 3 hour drive and mainly uphill. I noticed on the first trip that one of the levers used to lock the wheel tray to the cross bar was lose. I didn't think much of it at first. On my second trip, I realized that the exhaust from the truck was blowing on the wheel tray and hold down latch. The heat caused the latch to melt and the wheel tray to warp. This rendered the inside rack useless. The tray and latch are about 2 feet from exhaust. I read many of the reviews and I didn't see any other issues with melting of the components. I guess I will just have to use this as a single bike rack. 100380
by: Tom W.07/22/2013
Very easy to put together and assemble. Have used once so far and it was excellent. Holds the bikes firm. No marks on the frame with the padded top hooks. Also, on my 2013 Ford Escape, when folded and not in use, you don't even see it in the rear window, so unobstructed view in rear view mirror. 90949
We sold our Volvo wagon for a VW Sportwagen and found our 2" hitch heavy bike rack could not be used on this smaller car that accepts only a Class 1, 1-1/4" hitch. (You can get a converter extension but that reduces allowable tongue weight to half (100 lbs) and our old rack without bikes weighed about 50 lbs). The trailer hitch installer said "don't do it, not safe," so decided to buy a new rack. The great folks at Etrailer suggested this rack and I tend to take their advice. It arrived quickly, is extremely well made and went together without effort. It is perfect for our needs. The Thule description says it is for standard bike wheels 20-29." But I have a weird English bike with an electric motor front hub and with 16" wheels. The bike folds up to a very compact package so I bought this rack really for my wife's standard road bike. Turns out my 16" wheeler (a Brompton) fits just fine. The hitch installer gave me good advice and this works out well 105289
The bike rack is exactly what we wanted! We are "older" adults and need to think about ease of lifting the rack and a bike.....I like my back in the good shape it's in and work to keep it that way. Rack assembly was easy and it is easy to lift the bikes into the frame and secure them. Personally, I just hauled a single bike 250 miles and like the stability of the platform rake very much. The rack is well worth the money and the shipping/delivery service was outstanding. 227055
by: Greg J08/26/2013
Attached is a picture of the Thule Platform Bike rack attached to a 2009 Dodge Ram 1500 Laramie we purchased thru etrailer.com. etrailer.com com provided a great product at the lowest price with free shipping. The bike rack was easy to assemble and use. Thanks for a great experience. 96944
by: Sharon P.05/10/2013
Bike rack arrived with no packets of hardware!! Called e-trailer and an entire new package was sent. It arrived today and everything was there. The rack is on my car now. It took me a little longer than most people to assemble (judging from their reviews), but it was not difficult to do. Even though customer service could not just send hardware, everything worked out and the original box was returned via UPS. Customer service at e-trailer is first rate and I appreciate status updates and their helpfulness. 79795
by: Jim M.08/23/2013
Very nice bike carrier. Only criticism would be that I would like it if the wheel straps were just a bit longer. Hard to get them connected at first. I'm sure with time the holder will compress some to make it easier. Very happy with this product. 96505
Works extremely well, exactly as advertised, for one or two bikes on both of our two-inch SUV hitches. Caveat -- the Thule packaged box arrived two days early from etrailer (!), but was missing the critical carrier-to-hitch locking bolt, and bike mount locks, and the two keys. (Obviously a Thule problem, not etrailer's). Called Thule customer service, very polite, was promised the hitch mechanism tomorrow, but, alas, the other locks and keys in a week. We do want the proper hitch deal, and if it arrives tomorrow or even Monday no problem. (I have a standard trailer bolt working ok temporarily in the slot.) As usual, the missing parts thing is frustrating, but a manufacturer's issue. If my company, I would have Xpressed the keys from wherever in Europe, with apologies. Otherwise, this review would be Xlnt -- etrailer service and follow up certainly so, and assembly was even simple enough for me (1) in an hour, with no experience, and provided tool. PS. We chose the slightly more costly Thule over the similar Yakima precisely because it HAD easy locks, and was so marketed as such. Thus frustration. 20530
This bike carrier is great! With my old carrier, I was always looking back watching the bike swaying back and forth as I wondered if the bikes would make it to our destination. This Thule carrier takes out all of the sway and holds both bicycles steadily and securely. It securly holds both male and female bicycles equally well. 74668
by: Richard S.04/18/2016
Bought this bike rack four months ago and have been using it about once a week. Very pleased with the way it holds the bikes. I did not want one that only held the bikes by their upper tubes. I use Velcro straps to secure the foam tube to the bike tube. The fact that the rack came with locks was a plus..Really like the way the wheels are held in by the ratchet straps. Sturdy construction and fits my 2010 Tahoe well. However, because it sticks out so far from the back, I have added several silver reflectors on the back bike support bar. Also, I have concerns that the two bike wheels block my tail lights too much so that someone won't see me braking or turning. So, I have ordered TL21RK Optronics Magnetic Mount Towing Light Kit which comes tomorrow. Will mount these lights under the back bike support bar. Read that they can detach if I hit a big bump, so I am planning to strap them on with black electrical zip ties. This way no one should say they can't see my lights at night or turn signals. Cheap insurance if I avoid just one accident. Lights will still be high above the roadways. 245888
by: Larry from Downey, CA04/25/2012
After reading many reviews on bike racks and going to several stores looking for a bike rack I decided on purchaceing the Thule model number TH990XT. I was very happy I did. First of all doing business with etrailer was great. Ordering on line was easy and following the tracking was kind of fun. I received the product on the time stated in excellent condition. Putting the product together was not difficult. I took my time and it took me about a half hour. The vehicle I put it on was a 2012 GMC Acadia. I have just used it once to take my wife's bike to the bike shop to have some work done on the bike. The bike rack cinched the bike down well, no problems. The things I like about the bike rack is its built well. It has some weight to it but not to heavy that would make it difficult to put on or take off. I like the three built in locks, one for each bike and one for the hitch, which gives some sence of security. I like that it was made in the U.S.A.. My wife and I like rideing our bikes at the beach so that will be what we will use the bike rack mostly for. 38353
by: harlan anderson05/18/2013
SINCE I SOLD MY TRUCK, MY PROBLEM WAS NOT BEING ABLE TO TRANSPORT OUR BIKES TO THE BEACH. AFTER SOME RESEARCH I FOUND THAT THE TH990XT WAS THE RIGHT CHOICE FOR OUR 2013 EQUINOX. WE ARE NOT DISAPPOINTED WITH OUR CHOICE. I BELIEVE THE TH990XT IS A UPPER END RACK AT A MODERATE PRICE,WELL WORTH IT.YOUR ON LINE SERVICE IS GREAT, NICE WEB SITE. THE RACK ARRIVED WITHIN 5 DAYS. NO PACKAGE PROBLEMS OR DAMAGE. THE FINAL ASSEMBLY TOOK LESS TIME THAN REMOVING THE RACK FROM THE SHIPPING BOX. DUE TO THE LOW BELT LINE OF THE EQUINOX I CAN SEE THE BIKES IN THE REAR VIEW MIRROR, WHICH IS COMFORTING ON LONG DRIVES. THE BIKES ARE VERY STABLE AND SEEM QUITE SECURE TO THE TH990XT. UNFORTUNATELY WE CAN NEVER HAVE ENOUGH LOCKS THESE DAYS BUT COMMON SENSE ALWAYS PREVAILS. SO FAR, GREAT RACK. I WILL GIVE YOU AN UPDATE AFTER I SHAKE THE DUST OFF THE NEW RACK. AFTER ALL, THAT'S WHEN WE FIND OUT IF IT'S A "GUDIN". I 'VE BEEN IN COOPERATE SALES FOR OVER THIRTY YEARS. KEEP UP THE GREAT CUSTOMER APPROACH, IT WORKS EVERY TIME AND IT MAKES YOU FEEL GOOD. THANKS! H. ANDERSON 80877
by: Micki B08/18/2015
Etrailer made my shopping experience memorable in a very positive manner. I did not realize my payment did not go through and they had already contacted me to ensure that my bike rack got to me! I love this rack. It is all I could ever want, easy to use, easy to remove and helps to support our family adventures. Thanks trailer for your excellent customer service. You really went above and beyond! Micki 220199
by: mike s.03/01/2012
great customer service. shipping was much quicker than i anticipated. recieved email status updates regularly. the products was delivered to my door undamaged. unpacking and assembly took about 45 minutes with the supplied tools (very simple with good instructions). the quality of the carrier appears quite good. i purchased this to use on a chrysler 200 convertible which did pose one minor problem. the receiver for the hitch is recessed too far inward from the bumper and does not allow enough space to insert the carrier to the pin location. easily resolved by purchase of a reciever hitch extension at the local hardware store. getting the bikes on the carrier the first time was a little awkward, but after a couple of tries, it is very easy. bikes are stable on the carrier, and ground clearance is good, although i will be very careful around short steep driveways and large speed bumps. one excellent feature is that it will fold up while attached to the vehicle, this allows me to leave it on the car when parked in the garage. 32858
I love this bike rack! It is extremely easy to use and well constructed. I really appreciate the locking systems for the rack and the hold down bars. I couldn't have made a better choice, along with the help of Cathy T. I will be using this product for many years to come. 226910
by: Tammy S.02/22/2013
Looks to be a great product though I've not had the opportunity to use it yet. From opening the box to complete installation took me 30 minutes. Only one minor complaint. I can't open my tailgate on my Honda Element with the rack on. Before purchasing the rack I tried to locate a video on your website that showed a Honda Element with this bike rack and the tailgate open but could not find one. Over-all though I'm pleased with it. 67394
by: Don C.04/21/2014
I have only the highest regard for etrailer.com. Dealing with them is a real pleasure. The hitch can be assembled very easily with the enclosed directions. It will perform its duty of hauling 2 bicycles to and fro, and I am very happy about that. I was hoping that the rear hatch of the Honda CRV could be opened without removing the bicycles, which is very unhandy. If it were not for this unfortunate oversight, I would have rated it a 5 star. 126052
by: John Vesey07/23/2013
This is an excellent bike carrier. Shipped either same day as ordered, or at least next day. Received with standard shipping in about 4 days. Assembly was a breeze. Very happy with the service and communications with etrailer.com and the actual product. 91006
by: Rick W12/08/2014
I can't enough great things about etrailer or Thule. The reviews and videos on the etrailer website helped me see how the rack fit and worked before I had to buy it. The rack shipped the same day I bought it and arrived in perfect shape. My wife and I assembled it on the floor of our family room in about 15 minutes. It took less than 5 minutes to install it on my Tundra. Then we drove to our LBS and picked up the Electra Ballon 8i bikes we had ordered. Since I had watched the video a couple of times it only took a few minutes to load both bikes. The rack was very stable on the way home and caused no worry. I read a couple of reviews where people said the locking arms of the rack were affecting the finish on their bikes. To avoid this I bought some 1 1/2" styrofoam pipe covers and covered the spots on the frames of my bikes where the locking arms fit over the bike frame. The has stopped my frame from being scratched. 163634
Delivery was great, no negatives for etrailer.com. is great and serves its purpose well. Locking washers and bolts varied from product list, but not so much that one could not understand the substitutions. I laid all the parts out to the provided chart and it was obvious which pieces were substituted. All substitute parts are acceptable, but it is a little troubling when one is going by a part chart and there are substitutions. No product problems, just a mild unexpected. I drove with the new trailer hitch and bike rack loaded with my Kestrel 4000 and had no problems. Easy loading. Trunk access with the rack in place. I would submit that reflective tape be added to the rack for when it is on the car but folded for non-use as well as the outer rack bottom. I will do this myself, but it would be nice for it to be in place upon purchase. Obviously, a minor critique, but a worthy addition. 34133
by: Jerry M.08/22/2013
The promptness and continued updates on my Thule bike rack delivery was outstanding. It arrived two days early with no extra charge and the product was in great shape and very easy to assemble. I installed the rack yesterday and mounted the bikes for a ride this morning, but it's raining. Can't wait to use it. 96329
Product is great, solid, works perfectly for my Honda Accord sedan, but I know it work work equally well on a crossover or SUV. I debated between several different hitches and settled on this one for the locks. I know that ultimately a determined thief can steal anything, but if you can deter, that works most of the time. I feel secure that I could go biking and then eat dinner at a cafe and not worry about it. Most importantly, I never worry about it coming loose on the highway. It is easy to assemble and to use. I also ordered a Thule cable lock (6ft -- but I wish it was longer). You can order locks so that the three locks on this and the cable all use the same key. Etrailer communicated well throughout the process and even sent me my item faster than expected. Great service. I would buy this product again and I have already shopped again at etrailer.com. Great experience. 53254
by: Betty B07/10/2013
Purchased bike rack for my husband. Was very easy to put together and my husband loves it. Makes loading the bikes a lot easier. thanks for such a great product. 88646
by: Nick C04/30/2015
Solid bike rack. I'm just as happy with this as with my T2. Thule provided all necessary tools for installation (including a bottle opener!), and two lock cores. I had some trepidation about the utility of the platform nearest to the trunk, but this proved to be a non-issue; mounting bikes in either position is a breeze. The hinge mechanism came a little loose from Thule, making the whole rack wobble a bit right and left, but tightening it up fixed that issue in a snap - it looks like it probably stopped a lot of the frame rub that this style of rack is known for as well. I recommend putting a cloth under the foam to mitigate possible frame damage on metal framed bikes. Works well with my 29er, my 700c, my 50s cruiser, and my kid's bike. The wheel chocks are quick and easy to move and accommodate most frame sizes, though I am curious to see how long the plastic cams last. 189098
by: Sherri J08/08/2011
This Thule product is very well made. We are very pleased that it has the 3 locking systems built in so we don't have to deal with cables and padlocks. It was easy to assemble, but one tire adapter was missing. I know Thule will send the replacement part quickly. The bikes are very secure being supported from the bottom and top. And the rack is surprising stable attached to the front of truck via a 2 inch reece hitch. I really like being able to put on and take off the bikes at ground level. Our top of truck rack worked well, but it was a hassle to detach the front tire, then lift up to the top of the truck, I'll let you know more about this new hitch when I've used it for 6 months. We have had other Thule products (kayak & bike) and have been very pleased with their quality and long, reliable use. e-trailer delivered the bike rack in a matter of a 2-3 days. 21371
by: Jerry W.06/05/2015
Great rack for hauling a cruiser bike to the beach. The installation was easy. I can load and unload my bike in minutes. I like that locks are included. I am very pleased with my selection and my purchase from etrailer. 200770
by: Aaron F08/14/2011
So far so good. Bought this rack to haul two mountain bikes for a vacation we just got back from. We drove 800 miles with the bikes on the back and had no problems. The bikes are pretty stationary once loaded. The included locks and keys are a nice addition, I think other places charge extra for them, same for the locking hitch bolt. The only thing I don't like is how much the rack bounces around, and maybe that's what it's designed to do, but it's just a little scary seeing the rack move so much when you go over bumps/dips/etc. Overall I'm happy. Installation and removal is easy, loading the bikes is pretty simple as well. 21862
by: Eric T07/24/2015
Love it so far. Took our bikes for a short ride and am really pleased. Great product and good company. Will recommend E trailer to friends. Thanks 214008
by: Jim A,05/03/2015
E trailer was great. The price dropped 20% 2 days after I ordered and they gave me the new price. The bike rack was delivered promptly.Great carrier, easily assembled, but larger and heavier than I wanted. I got it for my college age daughter so she could easily transport her bike from campus to home and back. She will be at school for long periods of time when she will not be using the bike rack to transport the bike so she wanted to remove it and store it in her apartment. It takes up a fair amount of space if it is not disassembled and is a little heavy for her to handle. If she was going to be transporting her bike regularly I think it would be perfect as she would leave it on the car and it really holds the bike securely. I am returning it for a lighter dual arm model which is easier for her to handle. 189539
by: Steven K.04/09/2011
I recently purchased the Thule TH990XT to carry two bicycles on the back of my Ford Ranger using my hitch receiver. I chose the platform style carrier as the two bicycles are very different frame styles. I have had experience with other carriers and decided I wanted a carrier that didn't leave the bicycles dangling. I chose the Thule because of it's "same key" locking system for both bicycles and the hitch pin. The rack seems well-made and the only thing I could find to berate was a rubber endcap in one of the square tubes that had been forced in without being properly lined up. I suspect I will lose it eventually on some rough road. I look forward to using this rack as my community is finally building more bike trails and even altering streets to better allow bicycle riding safely. 11415
by: Ron P.07/25/2013
After installing and the initial use, I have 3 concerns. The carrier appears to be well made but there is excessive bike(s) movement both front to rear and side to side caused by both the vertical arm and the platform (folding) pivot points. Previous reviews indicated a solid structure. I would not have purchased this carrier had I known of the excessive movement. My second concern is the distance the carrier extends beyond the rear of the vehicle. All measurements were available prior to purchase but once installed the distance seems excessive. Third concern is this carrier includes locks, but the platform, including the bikes can be removed from the horizontal rail by simply removing 2 nuts/bolts. This defeats the locking features. I would not recommend this product. 91461
Product was easy to assemble, although four locknuts were missing. Called Thule and they are sending replacements to me. The toughest part of mounting the bikes on the rack is clamping the straps around the wheels. Takes a bit of time to get the straps to line up with the clips and the spacers, and then to snug up the straps before clamping them down. Very simple and easy to remove bikes from rack. I like the fact that the bikes really are pretty stationery compared to my previous Hollywood rack in which they hung and swayed somewhat. Overall, a nice rack, but remember it's limited to two bikes. One thing in the back of my mind is the weight limit. That concerns me a bit since I don't know how much my bikes weigh. I'm assuming that average bikes should be fine. 18463
This bike rack is GREAT! Very easy to assemble and it's really not that heavy as some would say. I've had this rack for about a week now and used it twice, the bikes are secured very well with very little shaking. I love the fact that it came with locks with 1 key that opens/locks (2 extra for spares) the hitch bolt and ratchet arms, really kept my bikes safe. I use to own the hanging type of bike rack but did not like the fact that the bikes are just dangling and could easily hit my vehicle. With this TH990XT there's a lot of space between the vehicle and the bikes. Very easy to load and unload the bikes. Order from Etrailer and you'll receive your product in no time. I was very pleased on how fast my bike rack was shipped to me. Thank you Etrailer. 11935
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